a change machine in the laundry room might be nice.

i liked the free parking also

great location, nice and clean, great night sleep, breakfast was tasty

really wish the breakfast would go later than 930, especially on a weekend

the breakfast

the room had a mini full functioning kitchen and a couch and a bed.

very pet friendly

great location, clean, comfortable room, lovely staff, breakfast was acceptable - would definitely stay again

i liked that there was a full kitchen including dishwasher

and breakfast was awesome

laundry machine didn t work but ended up not needing them so it was ok.

room service menu and kitchen didn't seem to be in s

pet friendly

room service menu is sparse no beverage list

they should have a few pet friendly rooms

location and it had access to laundry machines.

used plastic cups in the room and crumbs on carpet

a lot of truck comed in at night which take out all parking lot

pool closed

no towels for the pool

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the room, pool and staff.

i didn t like the fact that the pool was dirty & the hot tub .

chef actually took a request for the kids and they were very happy

dining area and staff were fantastic. coffee bar in morning was great.

wish breakfast would have gone a little longer.

returned to hotel late and there were no parking spots left

beautiful, clean and spacious rooms. free breakfast.

i really liked the breakfast and the pool was very clean and gym.

down, dingy, tv was damaged, parking lot didn

the exercise room and having a guest laundry.

checked in to the hotel on sunday, aug 13th evening and the wifi was not working

no wifi and not properly communicated

pool and hot tub nice

i wish we could have gotten there earlier to enjoy the pool and hot tub and balcony

add a laundry facility? a better grade of coffee? i nitpick...

the hot breakfast was very delicious

they offer heat breakfast also

room was quiet and bed was comfortable breakfast was great

pool needed to be warmer!

pet fee was very high

good location. good amount of parking.

not much of a breakfast. omelettes awful..eggs full of cheese.

maybe extend breakfast until 10:30am possibly

hot tub in the pool area but in this case it would've been hard to get to because of all the kids from a little

the wifi worked well enough

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

the staff tried extra hard to please. wifi was ok. price was super.

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

the pool and hot tub were not working.

too many unattended kids in pool area

hotel bar closed at 11 o'clock, they missed out on making alot of money after the concert let out, as the

had to practically hit it with something to turn the water off and the faucet for the sink mini bar wasn't even

booking.com told me no pet fee; however hotel has a $50 pet fee which they charged me.

laundry, ice machines, bathtub stopper, etc not working

the front desk employee didn't have enough coins to change to me for the laundry lol

laundry is cheap

laundry not working, breakfast area in great need of upgrading

they didn t have laundry supplies for the washer and dryer.

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

i liked having a sitting area and kitchenette

staff / rooms / swimming pool / 5-7 pm free appetizers and drinks / breakfast / location

i like the pool i like that it was breakfast.

breakfast was excellent

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

breakfast was upscale

the suite was also very spacious and the kitchenette was very well designed and clean

the ev charging station was a plus

it must have been laundry or maintenance

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

the pool wasn't open

great breakfast. very friendly staff

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

pool closed early for kids at 8 pm while most places we have stayed never had age restrictions on time for kids

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

swimming pool was not clean

breakfast was nice

breakfast was fine.

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

parking was tight, but ok. desk between beds was not usable due to oversized

gas fireplace in our room as well as a turntable with vintage records

parking could be better.

guest laundry was appreciated

pool was not heated. shower was slippery. parking situation is not pleasant.

location was great, beds were comfy, gym was awesome! front desk staff was sweet and helpful

that the bar closed so early. they need room service longer hrs.

wish the pool was open

even amidst some foolishness with one of the bar guests

enjoyed dinner and breakfast at the

breakfast much overpriced!

breakfast coupon system

breakfast was expensive for what was offered

my laundry was stolen twice

also, what it looked like was that i got charged for wifi

that you have to pay for a breakfast that’s not that tasteful

the staff was friendly and welcoming. hotel was very clean. good breakfast.

pool was ok, but the kids from outside that are not even guests of the hotel coming in from the back door

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a

a lot of kids running in hallway after 12 night.

clean and modern lobby, gym, eatery, pool

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

was exhausted and willing to pay for room service or the restaurant

a short drive takes you to starbucks and there's food options a short walk across a parking lot

no room service or room cleaning

the room was clean and had all the stuff i needed and plenty of free parking space

i was not happy with the cleanliness of the shower/bathroom in the pool area

parking was limited. always had to walk completely around building to get in.

i was grateful they were able to accommodate my early check in.

but u were still able to get a shower but it could be like a spa like experience if they upgraded their shower

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

had 3 adults 2 kids and we where in a room with just 2 beds

i always enjoy the esthetics of this hotel. the parking is excellent.

the free parking

free parking in nearby parking garage always a plus

nice continental breakfast

pool and jacuzzi area was as well

breakfast had a variety of food, which was fresh. the room was clean and spacious.

breakfast was very good. room was clean. we enjoyed the pool and gym. very convenient location.

the cleanliness of the pool. the continental breakfast. the friendliness of the staff!!

overall the hotel was great for the value. kids had a blast.

downside was i woke up to the parking lot being torn up by every machinery

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

swimming pool for my kids.

bar closed

i also would like to know in advance when a hotel is pet friendly

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

pet friendly and spacious rooms.

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

the room service was inconsistent

did not like the wifi connection i even paid extra for faster speed it did not work at all

great washing facilities for laundry, computer access with printer, pool

i loved the fireplace

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

pool wasn

friendly staffs and good pet policy. staffs helped solve all our issues.

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

a very loud party happening in the room above our room that consisted of loud conversations and kids running

called downstairs the next morning and was told there were no more because laundry hadn t been done

husband and i stayed here for a night away from the kids

there was no room service

free parking, close to highway, modern feel.

the room service the room itself was amazing

i didn't have time for the gym or need the laundry, but i was impressed by those, also

convenient, free parking and have guest laundry

breakfast always had something different that was very good

no one answered when i tried calling the front desk to get help with the wifi

great, large king , with kitchenette, free dinner bbq and breakfast

laundry room and the machines were dusty, it will be very nice if they pay more attention to it

laundry facilities worked well and area was clean

they provide laundry self service

upon arriving we find out that we paid for a room that had one king bed in it and we had two kids with us

keeping came in and took our extra towels (there were none at the pool, so i grabbed some for my kids because

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the kitchen in room, my room was right by the elevator

also shuttle bus to go to the doctor and the store was a great convenience

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the morning kitchen staff

have laundry room but no change on property so remove washer and and dryer called customer service no

the pool

pool area was nice for kids.

wifi did not work

pool was out. unforeseen circumstances but a big disappointment

variety of options for breakfast

the pool was not open due to an issue

breakfast above average, and personal very helpful and courteous

they also had little extras on the breakfast bar that my daughter loved

staff, good breakfast and was clean

was not very clean, inadequate bedding, used toiletries, no coffee maker in room, coin-operated laundry machines

laundry only had one washer & dryer and a lot of special people roaming

the laundry service wasn't working because the washer was broken.

sugar free syrup n juice on breakfast bar

very nice room easy check in got a late check out because new years eve.

there was a gym, vending and laundry

the laundry machine was not working.

there was a gym, vending and laundry

truckers seem to stay here or at least there were some in the parking lot during our stay

also appeared to be someone moving out thay had been living there who had stuff piled in the parking lot and

laundry machines inadequate; hallways dirty; rooms in serious need of upgrade

no change machine for laundry and vending

had dirty laundry in it, beds were broken, water handles backwards, outlet & lights did not work, staff was

the staff . comfortable beds. nice tv with channels. and laundry on each floor.

with vending machines and laundry facilities being amenities at this location, i'd suggest having a 2-3 rolls

room size and laundry associate

small pillows for king size bed bathroom old and it smell no laundry bag provided safe dismantled on floor of

a smoking room online, got there and was told i didn't but could change it for $11 more

s amazing place to relaxing and there have a best breakfast for free and wifi have no problem it s just a

even the non-smoking room we were in, the smoke came through the system

you need some chairs in your laundry room

free parking

since we have an time change a little longer breakfast time.

clean, good location and friendly staff. also very good breakfast and free parking

would have been nice if the website when we booked would have stated the pool and fitness area was closed due

laundry facilities was perfect timing for our cross country trip.

in fairness, there was an extraordinary large number of kids descending from a soccer group in town

pool water had stuff floating in it for three days, fire pit broken the whole time i was there and

aren t maintained and covered in water (yes it s the winter but mop it up) and then the parking lot needed

their pool was clean and a wonderful 88 degrees while a blizzard raged outside

ice machine worked, laundry room wasn t open, pool was down

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable

i have two young kids and told them i needed to get them to bed because there grandma s funeral was in the

small pool

could use a second eating room. bar is crowded and noisy

friendly staff. clean. quiet. comfortable beds. shuttle.

bar and grill staff are very friendly, and we overall enjoyed the room and stay

if you use room service it's a 22% gratuity charge and also 2

we also did room service for

my children and i love the gym was open 24 hours

- gym needed remodeling (water leak)

the shuttle and the friendliness of the staff.

free shuttle services were offered which helped take away some of the stress

clean and conveniently located included wifi and tv streaming was awesome too

room service was quick and delicious

breakfast could have been having slightly more variation

the room service was really good

good i had room service

electronics, tv and wifi could be better. dated

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

she was able to accommodate an early check in for us

great staff and room service

close to cleveland clinic and university circle and free breakfast

the location and wifi were good

this included reception, house cleaning, maintenance, shuttle drivers

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

convenient with laundry and gym room

bar way overpriced for what was offered

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

room service was great when we arrived late at night and the room was set up great for my wife's

nothing stocked in kitchen

the self service laundry was great and the shuttles to and from the hospital was great as well.

i noticed there was on in the laundry

close to the hospital and laundry facility on site

- no laundry bags, no in room directory (e

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

pet fee is expensive.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

specifically booked this hotel for the spa bathtub

breakfast was good, the shuttle bus and driver was great.very accomadating

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

location was perfect gym worked great for my nephews

the pet area was cool but no artificial grassy area

friendly the staff was when we checked in and the room service was quick for a saturday night

a lot of nice venues in hotel. gym was great. great location.

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the gym wasn t the best

the lobby and gym are nice

how pet friendly this hotel is

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets

our room was not ready, and we headed to the bar attached to the hotel (parkers' downtown and josh was a great

breakfast only open until 9am

the room was right above a loud bar that was open until 2 am

plenty of room, nice kitchen

items mentioned above guest wifi did not work

hotel bar area was relaxing

the staff is great and also love the bar and food

didn t enjoy the room service option

great valet service and bar and food was amazing as well

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

rooms are small, but what they lack in space they make up for with class and character

nice corner view breakfast was excellent

the bed was great nice tv room service was great

in room breakfast was excellent

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room