woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

shower excellent, wifi really good

staff, clean room, good hot food at a reasonable price, prompt and efficient room service, convenient location

the room was lovely, fab breakfast, free parking

breakfast was incredibly tasty

the wifi connection wasnt great and my tv kept shuttiong out.

say negatively about the property if i had to find something it would be the times slots in the spa for family

very cold room, inefficient heating, no shower, poor wifi

the gym opened late 0730 and the breakfast service started too late for me too 0700

no biscuits in room but saw them on the laundry trolley

noisy room next to their transportation of laundry etc

trays of dirty plates and cutlery were left on the landing together with bundles of used laundry

lovely room, good bar and breakfast

we were offered to eat out in the bar area, where our dogs could be with us if we had wanted too

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

gym was pretty well stocked and empty so had it to ourselves

was being refurbished - it would have been nice to not to have had to pay extra for access to the pool under

staff preordained the bed with rose petals for my girlfriend's birthday

not a smart tv no netflix only free view, no wifi signal in the room n terrible phone reception

the grounds , gym and spar were awesome

the cleaner tired to give us stuff from a dirty laundry room

really nice hotel- free parking. paid for gym and sauna 4 per visit.

the room service charge of 3.00 seemed expensive and you could only pay cash .

is no where to get a coffee or tea during the day other than going over to the pool area

it is noisy, with the sort of families who let kids run around all over the place

amazing, luxurious design, outdoor infinity heated pool wich we loved dueringbour stay

in the bar before dinner was not too efficient, often waited a long time for bar staff to welcome us or

the burger ordered through room service was terrible, and the sausages at breakfast were the same cheap nastiness

breakfast at the botanica in the spa was delicious and the restaurant very comfortable and attractively presented

spa with swimming pools and gym absolutely fantastic

room service menu very limited.

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

noisy kids (next door

the rooms are very clean and comfortable with free wifi tea and coffee making facilities

very slow wifi

clean laundry on bed and towels in the room

wifi was good meaning that i was working away from the offices but maintained access to all the

wifi available on all floors

no room service

no wifi in room

laundry facilities and the food in the restaurant was very expensive

there is a beautiful bar and restaurant on

minutes drive away) fantastic breakfast and a very comfortable room, also free wifi and swimming pool

the service charge for breakfast room service per person.

near the airport bar and restaurant available at the venue big room, comfortable bed

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

very poor wifi in the room, the cleaning in the room wasn t great.

rooms were brilliant ,we had club rooms and the kids room had a tell in the bathroom , just seeing the excitment

most of the gym equipment was broken

self-service guest laundry

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

laundry was terrible

wifi didn t work, so i couldn t do any work

wifi signal is good

say the wifi is free great but it's under a password wish i think should be a paper with it on in all rooms

want told the password of wifi

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

space, comfortable beds, great for kids, easy to get to from the airport

to airport is perfect room very comfortable and quiet gym fantastic restaurant

wifi could be faster

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

great rooms and bar area

late check out was very helpful & staff were helpful

the staff were friendly and the food in the bar and restaurant was very good

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

at the north terminal of gatwick airport and beside the shuttle to south terminal 5 min away

breakfast was fab, the food actually has flavour and a great choice

they accommodated our kids really well

terrible wifi!!

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

didn't eat with you as the restaurant was not open - we were very late arriving so missed

the location at gatwick was exceptional and the late check out extremely welcome

in the airport, rooms good, made use of basic gym, food and drinks available from bar/restaurant- plus m&s 24/

laundry bags everywhere, restaurant floor dirty

the dirty laundry was in blue bags in the courtyard

comfortable room, beautiful towels in the bathroom very pleasant, helpful staff and a very good breakfast

lovely family room with kids toys there, lovely touch!

considering we had 2 small kids and we feeling like we are already running 40 minutes later than planned time

dear, the twin room we had was just like it had been a former laundry room/ cupboard

no wifi

bar was very cheap

bar is good and the food was excellent value for money

could of been free wifi

room was located next to the laundry and reception and across from the kitchen

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

the single room is by the laundry and they start the machines really early

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

moth ball smell to the rooms. itchy laundry detergent

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

great breakfast and location. shuttle was easy to use.

breakfast too expensive

kids ate free, the kitchen catered well for gluten free

the facilities and staff were excellent and it has a gymnasium

guest laundry is always useful but that's not a deal breaker.

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

laundry facilities were available at a reasonable price

iron board in laundry room would have been a bonus

i saw signs for a laundry but didn't use it

with an added bonus of views over the racecourse and the golf course

pool, spa facilities and fine attention by the friendly staff even the taxi engaged to take us to the

staff were extremely friendly and engaging with my daughter, offering a welcome bag with kids' stuff in

to find a fault but the only aspect that was disappointing was the very expensive kids menu

free wifi, service, bar, spa.

only couple of niggles - wifi was a bit hit and miss & hot water took a long time to come through

free wifi didn't work, i mentioned it to the receptionist.

very pet friendly

could not do enough for you - an incredible library full of a collection of local books - cosy bar and lots of

loads of parking space

parking was 7.50 pounds/day

com i asked if parking would be included whilst we were away on holiday

no kids options for the breakfast

wifi was patchy around the hotel, though worked in the room and wasn't the fastest bandwidth

human size fireplace in the bedroom, modern decor but cosy, lovely garden

were given a key fob with no key, the receptionist moved us to a room next to the laundry cupboard where the

why are the fire doors wedged open by laundry bags

too small, resulting in exposed wiring being easily accessible, which, if you have curious kids staying in the

would have been lovely if the restaurant and bar had been open as we would have dined there after a busy day in

continental breakfast was great with plenty to choose from

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

we did not have breakfast but we have dinner which was great.

super friendly, feels homely but modern, love the fireplace and comfy seats, food delicious and grounds lovely

i had a tough day and having a drink by the fireplace made me feel much happier

laundry and room service facilities are available on request

they also lost some of our clothes for the laundry and it wasn t until the last day that they could locate

iron in room and laundry service is offsite so just to have an outfit ironed would have taken 2 days

room need to have more options like iron box, cheaper options for laundry and a small fridge

would be lovely to have bags available in the room to store used/dirty laundry before returning to my travel

modern & clean, cooking facilities, laundry facilities, gym.

close to the station, laundry

mini kitchen, laundry, pool table and amazing

a self-service laundry room

absolutely enjoyed our stay,the room was massive,it's a bonus having a laundry room in the hotel,staff were

ridiculously thin walls. got about 2 hours sleep. think i was near a laundry room or something.

our kids loved staying here

check in late check out staff were really friendly clean and comfortable room good location for the train

did ask for a late check out and thought it was all sorted, but after coming back my key would not work so had

wifi wasn't good.