how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

room service could have been more efficient

spa day experience is fantastic

i would have like more cooked breakfast options on the room service menu

vegans could be catered for a bit better and the bar needs more intimacy

the treatment my wife had was very well received, the pool and surrounding sauna, steam etc are all well

spa brochure stated that it was adults only in the swimming pool from 9am-3pm but there were kids in the swimming

ample parking

golf course is overrated and not worth the 40 pounds for a round, you can play in much nicer

the spa and the racecourse distance.

plenty of parking especially disabled

& had a good night sleep, the staff very helpful, cheerful & friendly on the first stay the wifi was excellent

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

a big car parking facility for gatwick and it’s august so lots of kids

so thankful and amazed that this holiday inn not only had a late night bar but 24 hour food and room service

noisy kids (next door

the cleaner tired to give us stuff from a dirty laundry room

bar service was rather slow

close proximity to gatwick airport. comfortable rooms good bar and food

then despite putting don't disturb on my door, room service knocked and even opened the door at 9am

it is noisy, with the sort of families who let kids run around all over the place

laundry facilities and the food in the restaurant was very expensive

son was unwell and i would commend the staff on their understanding and allowing us a late check out instead of

the gym and the pool area are sufficient to do a very good workout and then to relax and feel good

the chocolate cake we ordered late at night room service was to die for

kids wasn't happy the indoor pool was

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

it would be great to have 2 separate beds for the kids when you take deluxe bedrooms

room with good space, nice breakfast and friendly staff room worked will for a family with 2 kids

free wifi

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

got there late so had room room service dinner

speedy room service with plenty of food

bottled water supplied proximity to gatwick nice choice of breakfast items clean & well equipped gym

clean laundry on bed and towels in the room

wifi available on all floors

the wifi had a good signal for the internet

no room service

wifi was good meaning that i was working away from the offices but maintained access to all the

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

good gym

room service forgot my receipt for dinner and it s been a pain trying to obtain this after check

no wifi available - could not make a call to france

self-service guest laundry

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

the 24/7 self service laundry facilities were convenient and affordable

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

parking was 7.50 pounds/day

wifi wifi wifi we had cosy room in mews annex - there was virtually no wifi coverage- couldn t

no kids options for the breakfast

very limited room service menu was offered on the night we stayed

sofa bed dangerous for kids with springs coming through

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

were told the kitchen didn t understand the order

was most responsive to my many request including for an early check in

we didn t receive our booked wake up call for our very early check in

the beds are always comfortable and the buffet breakfast is very good

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

the next morning me and my kids went to check our bags for the flight 3 hrs before at 7 am

did not have time to enjoy the complimentary breakfast

the continental breakfast of toast and ham kids cereal or strawberry yoghurt... not great.

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

booking in , rooms were fabulous cozy n comfortable, great view , totally clean , beautiful clean bar and

wifi access could be problematic

comfortable & clean, small area at back of hotel to walk dog, poo bin available, friendly staff, room service

left it in unsecured laundry room

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

laundry room disgusting, parking area a nightmare

room was located next to the laundry and reception and across from the kitchen

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

iron board in laundry room would have been a bonus

i saw signs for a laundry but didn't use it

they had an laundry guests could use

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

laundry facilities were available at a reasonable price

laundry bags everywhere, restaurant floor dirty

the dirty laundry was in blue bags in the courtyard

the room was comfy, parking easy and wifi good

old and bad beddings specially for kids bunk bed

the staff was kind, and the breakfast was sufficient

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

we asked for a double bed and also we requested an early check in

room service (food not

great breakfast and location. shuttle was easy to use.

the restaurant staff were so nice withthe kids

lovely breakfast, every taste catered for

poor wifi in the room food not as good as had expected

the wifi connection wasnt great and my tv kept shuttiong out.

delicious breakfast and bar menu excellent

the lounge area and bar area were really comfortable

dear, the twin room we had was just like it had been a former laundry room/ cupboard

50, absolutely brilliant, and the bar prices were really reasonable too

wish wifi was available in room rather then just at reception

bar entertainment and the no games machine for kids

could of been free wifi

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

wifi worked intermittently

st a skylight) and somewhat dangerous laddered steps to single mattresses on the floor for kids

the kids beds seemed a novelty at first but actually were not very cosy and quite cramped

but the facilities were all very good and modern, especially alongside the lovely spa and gym

hotel facilities including the swimming pool were top notch

breakfast was probably our only criticism. eggs overcooked and kipper a bit dry

friendly, charming staff, pet, friendly, and beautiful rooms, great staff and very friendly

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

no biscuits in room but saw them on the laundry trolley

noisy room next to their transportation of laundry etc

trays of dirty plates and cutlery were left on the landing together with bundles of used laundry

as a mother staying with two young kids who were competing at hickstead this was a terrible experience and left

his name but he was worked off his feet we checked on late the bar was still full yet he got us room service

there was a bit of mud near the near the new spa centre but not unreasonable, given the work that was going on

the breakfast is superb and the rooms are amazing

the outside thermal pool/jacuzzi was a particular highlight

the room service food could of had more options

breakfast was very good, food is excellent, very accommodating of our dog (flat coat), excellent

small issue with the laundry which was eventually positively solved

there is a bar you can sit in, it's when you come in on the right, reception desk on the left

breakfast was great with a good choice of food that was cooked well parking was also great as there was plenty

the wifi in our room was poor and kept dropping out.

location ample parking, quick check in process very helpful at the front desk felt safe and all the correct