and sticky laundry labels on the bed sheets

room service could be a bit more extensive

the property had so much space, and a great pool and gym.

large rooms, good selection at breakfast, excellent free wifi good pool and spa facilities

really clean and comfortable room. staff very friendly and gave us an early check in

the bar was not stocked did not have our choice of drinks

kids swimming lessons going on

easy to find, free parking, comfortable room and excellent

the bar had no alcohol in the 1st pump 2nd or 3rd pump why no beer

wifi was a little patchy even in the ground floor public rooms

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

plenty of free parking

good car parking and free and reliable wifi

breakfast was perfect room was comfy bed was excellent

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

plenty of parking

really nice garden, lots of space for kids to play and generally quite safe for the kids

for a family stay with young kids, clean, great service, excellent location and amazing food at the

i think it would be more appropriate if any guest uses bar or restaurant the workers jut make them pay before

a quite green area with clean air and plenty of space for morning walks especially if you have a pet with you

the child's put up bed being broken and then when the frame was taken my kids were expected to

room service could be better. could have changed the bedding atleast once during our stay.

think the wifi i had problems connecting to, but was only there for one night, and with good mobile data the

great on site parking too

easy parking. good location, for myself. presentable, welcoming.

wifi poor. when you are away this is important

very nice indeed nicely decorated place with great parking - would definitely stay again

hotel was in a good situation for our visit to the golf at wentworth

it was clean, warm wifi worked well

car parking is available onsite and access to the owners lovely garden is a bonus

comfortable apartment with private parking and all facilities

convenient parking

parking space and garden to sit out in

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

free wifi advertised but barely reached the

lady at check in accommodated my request for a room in the main building where the wifi and cell phone reception

beyond to make our stay as good as possible the food is lovely and even though they don't offer room service

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

the bar feels a bit stuffy (old fashioned)

location near to wentworth for the golf and ascot for the races good atmosphere very good room with a good view

lovely location. attentive staff. free wifi.

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

we didn t know if room service was an option or not, how to connect to the wifi or where breakfast was located

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

being able to use the pool & gym

, super friendly and chatty swimming pool was super clean , plenty of towels again great for kids since wasint

hotel was tired in places, poor wifi signal.

fabulous inner hall with fireplace.snug bar.. efficient dining area.

went for swimming but some kid had pooed in the pool, so told us to get out and we could not use it

entrance area (parking and little road) seemed a bit underwhelming and scruffy

the cost to us , for a working stopover was great value for the quiet room , proper shower & easy parking

parking far off from the hotel, dragging luggage especially with kids is a big issue

the breakfast options were fab and the facilties including the play room and pool were

poor wifi

wifi is great all around the property too

the breakfast was delicious and the whole place had a lovely feel

lovely rooms (with lots of extra thoughtful touches), loads of parking, a very nice restaurant / bar area and

the ale on at the bar was excellent, and the decor of the place was very relaxed and

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

wasn t enough parking for individuals who stay at the hotel close to the hotel

nice spa and swimming pool, well equipped gym

one thing that didn't come up to expectations was the food delivered by room service

it was out dated and the room service staff had difficulty speaking english, which made some requests regarding

good location for us, co-op over road with shop and laundry facilities

didn't like the cleaner as she looked miserable and scary as she's dragging her bag of laundry or what ever it

the hotel was part of a hungry horse restaurant so the bar facilities and restaurant were excellent as was the

wifi signal is rubbish.

you could place your order at the bar and they would deliver - but that defeats the objective of room service

the laundry was not returned, bad service.

on use of pool due to covid

beautiful grounds and room, amazing pool and spa, usual exceptional service.

amazing decor, the kids menu was amazing, the breakfast was brilliant.

the gym and pool areas are nice, but not exceptional compared with other luxury hotels

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

the issue to reception, we were allocated an upgraded room and given complimentary drinks in the bar whilst we

the back of the hotel faced away from the road towards a golf course and was very quiet

wifi is unusable for anything other than mail, less than 2mb per second performance throughout

to say there's nothing bad about the hotel if you have business visitors earlier breakfast might be a good

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

plenty of car parking and the grounds and common parts, bar and reception very well maintained

good breakfast, friendly

stunning building with lots of character and whoever the bar man / waitor was - he is excellent

here before - good location, with clean rooms and good wifi

sadly it was not clean either although the bedding laundry was perfect

easy parking, check-in, room features and meals

amazing bar / restaurant, great food, amazing staff (most importantly) and the rooms are just top notch

the wifi was very

hotel, restaurant and bar are good value

the laundry is piled up in the hallway

laundry looked clean but not the appliances

breakfast slightly awkward collecting from kitchen, it felt as if being greedy to tuck in

plenty of choice for breakfast, cosy breakfast room

good breakfast choices, gluten free bread and granola

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

room service or bar facilities from 9

they have a large bar area, a great position on the river and a nice outdoor seating area

the bar staff and rooms help was wonderful

bar downstairs and restaurant too so you dont have to go anywhere to find a decent meal its all

breakfast staff couldn t do enough for us and were very friendly to the kids

hotel, in a really nice area with plenty of free parking and a good breakfast

we had a double room with an adjoining room for the kids which was an unexpected bonus

other than that all was good with room service supplying clean towels daily and making the bed and emptying

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

we ordered room service and it was very fast delivered

mins walk to centre of windsor the staff were so helpful and nice the breakfast was amazing the bar staff friendly

free wifi

shower is great, breakfast too

breakfast and room quality were really exceptional - it was one of the best hotel breakfasts i've

hotel could be clearer about the breakfast policy that only continental breakfast is included in the price

the breakfast was amazing

the complimentary flowers and champagne in the room and complimentary champagne at the bar were very much

location of my room 417 - view of the laundry carts!

updating the main hotel rooms, hence the bar wasn t open.

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

location, great room service, room felt spacious, nice breakfast

the location is fantastic, breakfast good , the bar and service fantstic

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

good and friendly except for late check out charge 10 pound per hour

room service was extremely disappointing.

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

the room was lovely, bed was comfortable and breakfast in the morning was fantastic

no proper pool

spa was quite small, with only one jacuzzi pool and a sauna, though there were plenty of treatment

room service breakfast was very quick to organise and dietary requirements were catered for

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

on the lovely terrace overlooking the thames to eat outside, one got only get drinks from the bar and take them

we were really surprised there was no pool, just a little sauna and a jacuzzi outside

we went for a kids free break to relax and recharge the batteries so to get woke up by ongoing banging by house

wifi not great

great location,room was nice and clean, good bar , friendly staff

no room service

i couldn't get the wifi working

bar found it cold no back ground music the receptionist was the bar man so everytime you required a

staff where excellent especially the guys working the bar over the darts friendly and helpful

laundry cage crashing past our room at 6

noise from laundry during the night

no wifi in the room.

the included breakfast was delicious

terrible wifi, pretty much unusable.

large laundry trollies living in the hallway less than attractive

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

mordern throughout our room in the coach house was clean comfortable had a fridge microwave and kitchen sink

observation wifi was in and out a bit but did not cause any problems just logged straight back

and educated, room service is more than enough, comfortable bed, enough space for parking, gym

room was comfortable, reception staff were great getting us glasses of water as bar was closed.

tidy, great facilities, lovely staff, excellent location, free parking and wifi, very good value for

up at 7am as laundry was being delivered outside our room

wifi was working very well 5

staff are super friendly, really cater to kids and look after you

film on room service items

late check out and friendly staff

also it stated fully equipped kitchen, unfortunately after we done a little shop at the local m&s, we realised

no bar to speak of

room, rose petals on bed for our anniversary was an added bonus

reception, dirty knife left in the room from previous customer, closet door not opening properly, wifi dropping

room was excellent love the bath in the bedroom the spa facilities was awesome the treatments we had was on a

no laundry room

bread, spreads, cold meats and cheese, cereal, fruits, bakery items (croissant etc), pool and gym area were open

also, the children were looking forward to their kids welcome and kids breakfast however these were unavailable

swimming pool area was clean and made the stay good value for money

that kids won't allowed to use floaties for swimming.

no laundry service or clothes washing machines

enjoyed stay and room service good

nice lounge with free food for kids which is really great

location , friendliness , opened the bar on my late arrival .

wifi can be a little slow - more of an issue for me as i'm often trying to upload large video edit

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

very little in the way of facilities ie no bar or restaraunt

parking was a bit of an issue.

shared facilities are excellent but bar and breakfast not open yet

laundry service is too expensive

small rooms laundry availability

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

only time i went to the bar to get a drink after a very hectic day i had the misfortune of coming across a very

everything breakfast was brilliant already booked for august

no minibar in room , no laundry service and reduce standard all round

hotel lost my wife s laundry, she is distraught

lack of mini bar in room no laundry services welcome

to eat outside, however the only cons of my stay was that i was unable to order a coffee at the bar after i

reception at reception, thank you for the late check out

bath towels - laundry was too busy, so hand towels had to do

swimming pool and kids play area

especially the man who was working behind the bar and the ladies working on the breakfast

right in the town centre, everything is within walking distance, we were given early check in which was great

lovely pool

no room service for breakfast.

the breakfast was hot and tasty

also good sandwiches on the bar

no food no room service no spa no activity

the room and bathroom size was massive, and the bar has awesome menu