wifi wasn't great but other than that is was all perfect - very friendly staff and good food!

lovely cosy room, bar was handy, great receptionist

even though the room allocated was near the parking lot, there wasn't any noise from late

location with plenty of parking

music from the bar did come through the floor of my, otherwise, excellent room (john russell)

our massages and the spa as a whole were a definite highlight

had great fun at the axe throwing activities, kids enjoyed mini off road explorer

the staff, the spa and the skewd restaurant

find the bar area a bit hit and miss

ordered room service for myself and my daughter and housekeeping took our food away before we were done

dirty laundry by room and breakfast some issues with sausages being overcooked

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

laundry service and our mini fridge was not very cold

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

at the time we tried, wifi was difficult to connect to.

arrival not listed on post, breakfast was either late, burnt, missing items or a combination of, room service

parking and had to find our way to the nearest public parking garage, not ideal especially with kids and luggage

the reception area is big and comfortable and i have received complimentry early check in

very good and staff were excellent and very helpful indeed been my kids really love the stay

there is no laundry service available

you also hear the laundry stores and delivery s on the office block side with the staff parking area

the bar and restaurant were reasonably priced and the food was lovely

two ladies on check in were very helpful with advise on getting to wembley and allowed us early check in which

reception, restaurant and room service - the same person on an evening shift served us and checked us in, she

00 the laundry lorry turned up the driver was as quiet as he could be but the loading still woke us up

beds, room very small, hairs on bathroom floor, laundry truck outside at 6am for an

amazing for train station and town centre - we arrived early and they let us have an early check in and also

value for money especially as my daughter ate for free,so much choice even for the fusiest of kids,the buffet

issue for us was that room service finished at 9pm, but ordered a delivery to the hotel so that was great

very warm and welcoming bar and restaurant area

location for function we were attending at nearby golf club (short uber ride away)

would have preferred the back not the front over the entrance and outside bar area

the wifi was bad

the prices in the bar shocked me but i guess its the norm for the area

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

room service extremely slow and had to chase.

the staff were a little flustered in the morning at breakfast due to the overwhelming number of people coming

30 pet fee

gym to small

the bed was comfortable and the laundry clean

bar team were welcoming and accommodating- even accommodated 4 non resistants for breakfast (2 adults 2 kids)

parking on site

was perfect for what we wanted to do, very cosy and clean room situated behind the inn, bar food and breakfast

the free wifi worked well and the breakfast was delicious

no laundry service

no laundry service for clothing or able to put charges on room.

refurb, superb staff, local pub, atmosphere, parking, breakfast service and attention to detail

the food was excellent and the hotel and the room were very comfortable plus parking was also

received a parking fine for parking in the car park, receptionist never logged the car, note the fine was

we had super service, food, parking and a comfortable room. would stay here again.

air conditioning and opening windows. very easy parking. very clean. nice breakfast.

my recent stay was relaxed and the room was superb and huge comfortable bed, great breakfast and room service

breakfast is generously and comprehensively provisioned

we had a few questions about the food, you only provided gluten free food for kids

beddings are very clean, only laundry service is working properly

the view from the room looked out to the laundry

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

all staff , great breakfast and steaks

really friendly ,spotless clean ,breakfast 1st class

and leaving crates of dirty laundry in the corridor

lovely room service food

need to improve on room service

pool and spa

has an indoor pool which is also an added bonus

room was above the laundry room i think could here some machine all night long room 201, i think the halls were

35 am by a member of staff banging doors and rolling laundry trolleys across the carpark outside of my bedroom

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

efficient management of laundry requirements

easy to find, lots of free parking, fast check in, delightful staff

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

good value for money and ample parking.

kids sized chairs that were almost on the floor they were that low, it just looked really tired it

nice golf course

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

the items in the mini bar are appealing with good varieties

spa facilities , swimming pool and sauna were excellent

the bedside lights in our room didn t work and the wifi in our room wasn t great.

laundry only changed after i asked (1

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

to be fair can t really pick one as they were all perfect so helpful, from the reception to the bar staff and

normal circumstances , i would have expected a formal dinner but room service was a sensible solution in current

clean, great parking, fab food, friendly staff, a great welcome

doesnt do laundry

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

rooms, soundproof, clean, good nights sleep with kids too, breakfast good, staff very welcoming

i liked the free wifi it being close to everything you need and nice friendly staff

the breakfast could of had more of a choice and no room service

continental breakfast was included with booking which i didn’t realise and was very good

not sure if it was because we were in room 1 and close to the restaurant or if someone had had room service

bar could stay open a bit longer but it was quiet so understand

breakfast because was included and i didn’t got egg or some kind beans toast .

on the downside, many people commented that the wifi was not great

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

staff really lovely , room clean and comfortable and the breakfast was delicious

was well located with plenty of private parking

bed was very comfortable and the breakfast was amazing

nice location and setting, hotel accommodating early check in, friendly staff

large tesco right across the road and the free parking on hotel grounds is always a great addition in

excellent parking, and the manager is so welcoming!

as soon as i booked the hotel and queried an early check in, it was so nice to receive a phone call letting me

very good location in harrow with good parking area

private parking, walking distance to bus station, underground and taxi ranks, plenty of food and bars about

com site said they had laundry but i received a message the day before saying this was no longer the case

sadly no bar or restaurant/room service

hotel was very dated, there was hair in my bath, no room service, broken pieces of furniture and uncomfortable

was excellent ; my room overlooked the stream and my parking space was immediately adjacent to my door

super friendly and so helpful lovely room, big tv, a/c and the bed was so comfortable great parking lovely

friendly helpful staff, comfortable room complementary drink at the bar and free parking

had read on trip advisor that the wifi was excellent, this was not the case in my room, it was a bit slow but

wifi went in and out for us but nothing too bad.

in the room, easy to find following sat nav, reasonable selection of beer, quiet rooms, free car parking

i requested an early check in so we could get changed for the wedding after our drive and the staff made our

wifi signal was not very good

exceptionally clean, on site parking.

spotlessly clean, comfortable bed, excellent shower and facilities, plenty of parking space

the royal crown is recommended safe car parking and welcoming breakfast all done with the passion and commitment

great parking facilities

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

when we checked out we asked help with our luggage and they had to use their laundry trolley

the laundry is in the same building, very simple and understanding operating by coins

the lancaster laundry room was very dirty .

services as laundry and the location

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

deluxe for its large bed, room as huge with superb view to london in the distance, plenty of parking, pleasant

grounds, easy stress free parking, right at the front of the property and hotel, easy check in with a very

shower in the bathroom was difficult to control and the wifi complicated to log in - this should be

managed to get booked into the pool and room service was fast and friendly

there is a gym, pool & restaurants

their room service staff were absolutely amazing

bed for the kids was only thing i would say was not comfortable because the mattress was bit thin but other

kids loved searching for harry potter characters , great fun and pool lovely, also kids eat free is

spa and gym are were amazing

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to

the wifi in the room was poor and didn't work in the bathroom

the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

we weren't made aware by the reception team at check-in that there are time restrictions for kids to attend

little jem with a beautiful garden bar at the back, loved staying here

area can be a bit sketchy at night especially with there being a bar in the hotel, but not something that would

facilities that were offered are not actually their e.g. room service, was none

staff was very helpful and ready to assist and provide room service at odd hours of night

also the bar and restaurant downstairs is exquisite and sincerely underrated i had a great night

have to pick one thing, i would suggest to put extra laundry bags and the laundry item lists to the room

lack of snack , fruit, juice bar for pool and gym area

breakfast was ok on the first day, but very nice on the second when we ordered room service, however i thought

the bar list was surprisingly restricted; felt more like that of a local golf club than that of a top

- attended an event on sat night and was unfortunate to be served by grumpy a bar man throughout the evening

- no laundry service over the weekend

no laundry service over a weekend and no effort made to make the guests have a superior customer

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

the location and the bar was fantastic. especially john the bar man.

very poor wifi

ve liked if they had more information on the services they provided and the costs, such as laundry

room was basic but met all needs, tv and wifi very good

no wifi!

kitchen stank and looked like it hadn't been cleaned in years

wifi didn't work all the time and room could do with little tlc

the gym was better than you would find in most hotels

made us leave the gym at 11 on our checkout day

can enjoy drinks by the pool in the spaud83dude0d staff and even the other guests were so friendly and pleasure

took 2 hours to get room service and we have a two year old toddler & they didn’t even have a kids menu

good car parking

also, amongst the amenities,laundry is listed but this misleading at best

bed laundry is poor

filthy cutlery / thin walls - lots of noise from the 40-50 kids staying there

breakfast was expensive for what it was.

as a family with 3 small kids, they should have took that more seriously, they pretty much wanted to give us

parking was available outside the hotel and the owner/manager was very friendly and nothing was too

where friendly bed where comfortable shower was powerful there was parking good value for money will definitely

i enquired about an early check in as we were going to see a gig at wembley stadium which wasn't a problem,

lovely people, parking, amazing location

plenty of free parking around the hotel free wifi and can buy soft drinks from reception great little hotel,

they didn't have laundry

the staff were very friendly and helpful and the bar was comfortable and the food was good

wifi was a little temperamental.

no much for my son no kids menu had to ask and given list on piece of paper

clean, complimentary quality toiletries, room service if required, free wi fi, room quiet at rear and my car

the attic room was a bit small and at 7.00am the kitchen extraction unit started up wake us up.

breakfast room service was excellent and we'll cooked

the food was incredible and so was the bar and staff all included 10 out of 10 could not fault them

robes, tea and coffee maker and room service available friendly and helpful staff free parking wifi aircon lovely

dinner, breakfast and bar service was exceptional

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

if you want to reduce your expenses then it would be better to do so by reducing the room service frequency

breakfast was delicious

but this hotel is great i stay here once a year and it s always super super clean and the bar is pretty decent

were the beds, keep hurting our legs on the bottom were it over hung and the put up bed for the kids wasn't the

the corridors were always loud, usually kids screaming or people talking

cooked english breakfast was really good

we had room service for breakfast, which was excellent

huge comfy bed! big batheroom... room service food was excellent! beautiful hotel. loved it!

wifi was very slow in room 226.and did not really work

no laundry room.

had to ask about wifi

wifi could of been stronger & more cooked breakfast options made available.

as the first, very friendly staff, fabulous clean modern rooms, excellent breakfast, loads of parking, we cannot

easy to get to, plenty of parking