had read on trip advisor that the wifi was excellent, this was not the case in my room, it was a bit slow but

air conditioning which was vital in heat & prompt & tasty room service great value - particularly like fresh

a small car park but other parking available

parking is tight. wouldn t like to try parking a huge car in the car park.

excellent stay as always. very comfortable hotel. lovely cooked breakfast.

when we checked out we asked help with our luggage and they had to use their laundry trolley

the lancaster laundry room was very dirty .

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

no laundry services no cleaning room service

there is also self laundry machines

love the bar area here.

restaurant on site, room service, location with many amenities close by, price and

wifi not working in the room, only works in public areas.

wifi was ok but a bit patchy, a/c didnt work.

breakfast good. location excellent

laundry services

small but adequate gym with high tech equipment

r a fee)

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

small but sufficient gym open 24hrs

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

because of travel arrangements really appreciated late check out

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great

although we didn't use it, liked the late check out option

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

not 24 room service

they are the only pet friendly hotel and were extremely accommodating of our early check

very clean, good location, good wifi, frequently staff

no laundry

property has a gym and a pool

the pool area could do with better heating

very good sports bar and food

gypsies kids running a mock throwing rubbish all over the place

gym facilities were fab & the style of the hotel was great

a games space which is perfect for teenage kids

we had emailed moxy when we booked our stay to ask if we could have early check in and we were advised that

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we

a games space which is perfect for teenage kids

no laundry facilities

pool, jacuzzi, sauna, gym facilities are very good

pool was a little over chlorinated

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was

the service in general, the breakfast and the pool was great!

i was promised someone would be in contact about laundry compensation

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

00 i had asked if it would be possible to have a late check out, this was granted at no extra charge

great decoration + quick room service

different route to enter spa areas

shuttle bus too expensive; wifi didn t work.

early check in was a problem, my wife couldn't access it from 7am until 12pm slightly disappointing

was helpful at checkout with our bags as we had 3 big luggates and 2 golf bags and he helped us to move it to

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

room service took 2 sets of towels away each day but only replaced one

lovely friendly staff, comfortable rooms, good breakfast and a lovely relaxing spa

spa area was a lovely treat

no laundry service on weekends.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

other than the screaming kids in the corridor but that’s no fault of the hotel just inconsiderate

they didn't have laundry

the reception is open 24 hours however the bar isn't

the staff were very friendly and helpful and the bar was comfortable and the food was good

very friendly abd helpful staff. good breakfast and good wifi.

the bar was closed

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

buffet breakfast, easy to access hotel via the hotel hopper, welcoming staff, gym on site was a great addition

had work to do in my room so ordered room service which was delicious

the room was very comfortable and the gym, whilst small, was adequate

no hair dryer. no laundry bag.

staff were great with the kids and the breakfast was well cooked and endless

received an early check in

we had kids with us and when we first entered our room the pull-out couch was out and made up for the kids

comfortable, great liocation, nice bar area and nice bedrooms

great to be able to use the laundry for washing

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the property also had a well stocked gym, laundry facilities and decent restaurant on site

super convenient to do laundry before the next flight

more laundry facilities would be helpful.

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

with luggage - although i must commend a female staff that saw me struggling with luggage and 2 kids and offered

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

paying for the airport transportation and wifi.no breakfast included.

excellent location for heathrow terminal 5. late check out was much appreciated.

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

couldn t help us with early check in

easy to access, a self-service laundry, price was great.

there is a laundry with washing machines and dryer available for a small fee which we found

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

self service laundry facility is a plus

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

huge bed, good room service

excellent breakfast

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

kids especially enjoyed this

gave me a late check out

clean & tidy & also had a guest laundry

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

proximity to heathrow and it had laundry facilities.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

having the on-sight laundry was also a bonus

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

very helpful staff and well equipped rooms which were comfortable. good bar service .

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely

i was checking out, there was a bar charge on my room even though it wasn't mine

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

i think it slipped through from the laundry company and just got missed when making the bed up and probably

the guest discount in the pub was a perk too and we ordered room service one day which was spectacular

very friendly reception staff, easy check-in, fast wifi, comfortable bed.

there is a large bar area with ample seating

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

well appointed room with ensuite bathroom and free wifi.

wifi code displayed in the room - had to ask at reception

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

gym and swimming pool with saunas

the massage, the pool, the receptionist, the sauna, the jacuzzi, they were all splendid

the only thing missing was the shoe horn and laundry bag.

this was amazing we i was traveling with two tired kids

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

gym was even better than expected

for room upgrade which was given excellent with room service that is efficient breakfast offering general store

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can

wifi download speeds poor

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner

i stayed for 2 nights with my husband and 3 young kids

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

i told the bar staff but they were disinterested

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

we ate breakfast and had room service from the restaurant

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

wifi is intermittent, not reliable

laundry facilities were expensive

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

no laundry facilities or laundromat close by

laundry facilities on site were also helpful

i wish i had a little table in the room. wifi was sometimes off or not strong for zoom meetings.

on reaching there we found out our kids couldn't use

are small, the hotel is a bit far from the train station so it is challenging with kids

very limited room service

rudimentary and expensive room service

despite our 4:30am departure they arranged a takeaway breakfast for us

food at todiwala restaurant, good value kitchen menu and really helpful, friendly staff

wifi reception was dreadful

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers

the smoke in the kitchen is clearing' i understand the manager not wanting to panic guests, but don't like

my spa treatment was the best treatment i have ever had, and ruby took great care of me

gym facilities are the best i've ever seen

i ordered room service breakfast and received overcooked eggs and tasteless avocado toast

we weren't made aware by the reception team at check-in that there are time restrictions for kids to attend

spa and gym are were amazing

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

com should bar them from the site for such underhand and reprehensible sharp practise

photos below of the property no gym or pool - that is just the local leisure centre 1

com should bar them from the site for such underhand and reprehensible sharp practise

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

friendly welcome, proximity to heathrow, parking, very clean, and good price.

parking was tight as other guest parked really badly taking up too much room.

we had wifi and multichannel tv

off road parking, clean, spacious, friendly and helpful staff.

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

ok but breakfast is small portion

wifi that worked, and wasn't just a hotspot

the location was very convenient for me, 10 minutes walking to ealing broadway and nice breakfast served in

maybe the loud laundry vehicle under my room at 4

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

easy parking

clean comfortable room. easy to find. secure parking. exceptional breakfast

being kept awake all night with laundry

no accessories such as room slippers, shower cap or laundry bag were available

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

laundry needs for long stays

and then my laundry which i left in the bathroom they all got soaked and

no lift and no proper bar ( vending machines)

location and cleanliness . free parking . near public transport

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

good wifi

staff friendly, clean hotel with parking in front of tesco

very good location in harrow with good parking area

on site car parking

as soon as i booked the hotel and queried an early check in, it was so nice to receive a phone call letting me

large tesco right across the road and the free parking on hotel grounds is always a great addition in

same breakfast everyday laundry services expensive

wifi

amazing room spacious room good facilities with a gym good location

lovely hotel breakfast was lovely staff where really nice ud83dude0a

my husband used the gym and was very happy with it

kids received complimentary treats.

i am a computer wimp it took me a while to log into the wifi

gym could have been better pretty small and little clumsy

kids eat free in the evening if adults order something

booked a twin room for 2 kids and 2 adults