no laundry services no cleaning room service

when we checked out we asked help with our luggage and they had to use their laundry trolley

services as laundry and the location

there is also self laundry machines

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

wifi was free but weak breakfast better than fish n chips

arrived late-after the kitchen had closed and had ordered room service in advance

early check in, comfortable bed, decent breakfast, polite staff, water bottles in room.

room service dinners were a plus too

one responded on the room service internal number despite several calls, but reception sorted out my dinner

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to

the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

spa and gym are were amazing

was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor pool as well

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

breakfast because was included and i didn’t got egg or some kind beans toast .

was able to get early check in, good location

breakfast was an absolute delight—a lavish spread of freshly baked pastries, fruits

very bad room service

restaurant on site, room service, location with many amenities close by, price and

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

we travelled with our pet and they were fantastic we ordered room service too ot was fab

the room was clean and the wifi was wonderful

to get an early check in and late check out

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

would be great to have a guest laundry for travellers.

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

good small gym

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

we used the gym and

excellent deal: for extra 35, received early check in plus full breakfast voucher for 2!

good showers and room service

super convenient to do laundry before the next flight

great to be able to use the laundry for washing

had a self laundry as well

great bed, space, laundry and facilities

the laundry was good but only without the detergent...we have to shop for it.

no hair dryer. no laundry bag.

was very cooperative in giving the details regarding the property, transportation and included breakfast

great on site bar and

had a family room with a sofa made up for 2 kids; but the kids blanket was for 1 person only

breakfast was excellent and all the staff were attentive and very hardworking

it was a little expensive, but worth it to have the separate sleeping quarters for the kids.

is excellent for heathrow, with a quick hoppa bus connection to the terminals, and the pool and gym facilities

the pool, decor and location

the fact that i managed to get early check in made world of difference as i needed hotel from 12 - 5pm, for

room service isn t that great.

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

tasty breakfast, bed comfortable, friendly supportive staff, very clean room, bathroom, good wifi, very good

nice discount & free breakfast when purchasing the early check in

is a connecting door between the two rooms which is super nice for family traveling with young kids

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

no possibly for early check in despite early check out. had to pay extra to access the room.

room was a decent size and a nice shower the bar area was comfortable and wifi was

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

dirty laundry by room and breakfast some issues with sausages being overcooked

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

laundry service and our mini fridge was not very cold

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

no laundry service on weekends.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

i requested a early check in as i came off a transatlantic flight and they honored my request which was

i was promised someone would be in contact about laundry compensation

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

access to the gym and spa included in the price. was absolutely brilliant.

com should bar them from the site for such underhand and reprehensible sharp practise

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

com such as swimming pool, spa, gym these are not onsite but actually a mile away

no laundry facilities

a travel cot for my youngest, showers were really nice after a day of travelling with two young kids

to pay for wifi - this really should not be the case these days

in staff could have been more welcoming, enthusiastic and offered guidance around spa facilities, parking and

i love the pool and staff

no laundry

property has a gym and a pool

pool bar closed at time of visit

really big rooms even with 2 queen size beds still had room for kids to play

equipped gym, nice restaurants, lovely area around the swimming pool

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

they helped me with print outs, wifi connection and taxi booking

early check in.

both our rooms (wife and mine, two kids in other room) looked they had been broken into several times (prior

laundry services

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like

great location - great rooms with great views, comfortable beds and a great bar on the roof.

sky bar is absolute hit, especially when you travel with kids

good price, comfortable , nice, clean with free parking

friendly welcome, proximity to heathrow, parking, very clean, and good price.

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

wifi and electricity went out

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

laundry needs for long stays

and then my laundry which i left in the bathroom they all got soaked and ruined

no accessories such as room slippers, shower cap or laundry bag were available

and then my laundry which i left in the bathroom they all got soaked and

being kept awake all night with laundry

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

wifi was excellent even managed to stream on my laptop with basic wifi

free wifi

not 24 room service

i told the bar staff but they were disinterested

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

we ate breakfast and had room service from the restaurant

wifi connection was not good

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

revise room service menu. staff friendly and helpful.

felt the food in the kitchen restaurant was all burgers, blts, etc

ate in market kitchen one night and although it was busy we were served quickly and efficiently - room service

immaculately clean and well maintained superb gym and spa facilities

pool and gym were very clean and a good size

the only thing missing was the shoe horn and laundry bag.

kids tv channels did not work and took 2 hours to unsuccessfully resolve

convenient location, late night room service that accommodated our dietary restrictions

soft bed and ease of getting to terminal at airport bar restaurant is great

that it was really hard to get food or information; for example trying to get something for the kids to eat from

the jaccuzi pool had so much pressure and just what we needed

it also disrupted their electronics and their wifi, which

the fact that kids were not allowed in the pool due to hydrotherapy was a let down.

the whole team from the kitchen/breakfast also are super lovely

the gym was condensed down

no laundry service for clothing or able to put charges on room.

no laundry service

bar with roaring fire, room was very clean and well equipped

we ve always found the bar area, the staff, the grounds and the breakfasts really great - but although the

o served at breakfast), is always so lovely - it was really lovely to see how accommodating he is to those with

- no laundry service over the weekend

no laundry service over a weekend and no effort made to make the guests have a superior customer

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

liked the gym, enjoyed a run round the lake and dinner was very nice.

easy parking, comfortable rooms, good facilities & very good food.

and catered for it being my boyfriends and mines anniversary with putting cute messages and rose petals in the

the staff were friendly, and the bar area looked amazing

gym was clean and tidy, and the breakfast was great value with lots of options

a games space which is perfect for teenage kids

the wifi is *really* bad. because of the slow connection the tv program are very pixelated.

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

comfortable bed and good air conditioning plus a handy laundry

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

guest laundry facilities available. good bathroom amenities & shower.

just tiny details like laundry bags, being given bottled water daily, shower cap.

my recent stay was relaxed and the room was superb and huge comfortable bed, great breakfast and room service

optional room service should be to not have your room cleaned daily on request and not to request to

located, ample free parking and complimentary ev charging for up to 4 cars

bar prices are not stupid

who greeted us at breakfast was pleasant enough and told us we could sit anywhere we liked

they didn't have laundry

due to my work i needed an early check in, this was arranged prior to my arrival with a smile and can do attitude

drinks at the bar were not overly expensive (for london), didn't get a chance to try the food as we were back

is very good, also have lots of different board games on offer which is a lovely touch, keeps the kids entertained

room was very cosy!! staff were excellent!! both breakfast & bar food were exceptionally good!!

have to pick one thing, i would suggest to put extra laundry bags and the laundry item lists to the room

- attended an event on sat night and was unfortunate to be served by grumpy a bar man throughout the evening

lack of snack , fruit, juice bar for pool and gym area

like 5 for each room service visit, 15 weekend mark up on all spa treatments

the bar list was surprisingly restricted; felt more like that of a local golf club than that of a top

easy to access, a self-service laundry, price was great.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

there is a laundry with washing machines and dryer available for a small fee which we found

laundry room - so useful. really easy to walk to from the tube.

with self-service laundry facilities

the small store inside from which you could buy laundry etc , the cleaning staff was good

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

was able to do laundry and younger guests could play playstation upon request

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry room facilities were great

the food was good with a choice of eating in the main bar downstairs or the restaurant upstairs

early check in upon arrival pleasant staff

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

well geared up for kids

i did notice that the breakfast was double the price compared to the same breakfast nearby

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had

unfortunately we weren't able to access the gym as it was closed for renovation.

all the others at the hilton at the bar and the server made my experience, almost enjoyable

noise from the bar wasn't a problem and is to be expected anyway

really helpful friendly bar - especially gautam 5

very easy to find and parking is provided

would have preferred the back not the front over the entrance and outside bar area

very friendly staff, good wifi and welcoming pub/restaurant downstairs with rebellion bitter.

i liked: on-site, secure parking ease of check-in clean & comfortable room lovely courtyard and garden area

well maintained parking lot with flowers and fruit trees

exceptionally clean, on site parking.

everything else (cleanness, comfort, wifi signal, parking, breakfast etc) was flawless

location, exceptionality clean, comfortable bed, on-site parking

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

enough parking

shared facilities are excellent but bar and breakfast not open yet

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

gym is for emergency situations

no laundry service or clothes washing machines

the two bikes and cross trainer did not work in the gym which was a shame as we live the gym.

also set up for kids ud83dudd8d ud83dudcdaud83cudf7fud83eudd64 breakfast was tasty and hot too

also set up for kids ud83dudd8d️ud83dudcdaud83cudf7fud83eudd64 breakfast was tasty and hot too

restaurant great for kids, free meals and buffet style

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

free cokes orange juice bath robes and slippers receptionist francesca was so helpful and lovely gym and pool

the gym facilities are very good and clean

good breakfast, comfy room, nice pool, good deal for 1 night