the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

bar lady was amazing helping us with a video we wanted to film in the bar

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

amazing spa and outdoor pool

the laundry is in the same building, very simple and understanding operating by coins

no laundry services no cleaning room service

the lancaster laundry room was very dirty .

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

there is also self laundry machines

com such as swimming pool, spa, gym these are not onsite but actually a mile away

photos below of the property no gym or pool - that is just the local leisure centre 1

com should bar them from the site for such underhand and reprehensible sharp practise

com should bar them from the site for such underhand and reprehensible sharp practise

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

we had wifi and multichannel tv

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

price and location and free parking

free wifi

and then my laundry which i left in the bathroom they all got soaked and ruined

and then my laundry which i left in the bathroom they all got soaked and

being kept awake all night with laundry

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

laundry needs for long stays

pool which is open until 9pm, great for the kids to splash about

pool which is open until 9pm, great for the kids to splash about

almost 4 for a small bag of crisps, 6 for a bar of caramel chocolate, total rip off

room service menu could be a little better

the gym was excellent with a great selection of equipment

proper milk in the fridge free wifi being allowed to check in very early

parking is a bit tricky, but they can't do much about that - and when we couldn't get a space on

parking is tight. wouldn t like to try parking a huge car in the car park.

close to all local amenities. clean, hygenic accomadation.ample free parking.

friendly helpful staff, comfortable room complementary drink at the bar and free parking

room service, front desk and restaurant don't answer phone if busy at front desk or

free wifi in the room given to you when you book in

everything you could want was available from a small menu, bar snacks and a local

excellent breakfast, good wifi

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

and helping with an early check in too

we brought a pet and they were so accommodating, and the team were incredibly helpful.

you have to pay for wifi

room was very spacious, pet friendly hotel

loved the place in totality esp the really friendly effecient staff.. and the spa was fab!

the gym is well equipped and the pool is nice if not a bit cold

used the gym and spa

the pool is basically a massive jacuzzi, there was a good steam room and a sauna also

40 minute wait on room service for dinner

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

clean space pod system to lhr early breakfast room service

waiter staff gurpreet in sport bar restaurant, food, bed and prices

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

would be great to have a guest laundry for travellers.

bed was really confortable. gym had good equipment. restaurant was nice.

the only thing missing was the shoe horn and laundry bag.

and new post covid management have sharped in up with a clear policy /pricing on early check in /late check out

only thing i didn't like was that the bathrooms are not accessible at the gym (24 hours) after the spa closes

this was amazing we i was traveling with two tired kids

great hotel but poor hotel wifi connection and very bad mobile connection

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

struggled to get a wifi connection in my room, which was a problem as i needed to get work done later in the

friendly staff, lovely bar area and great outdoors

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

the property also had a well stocked gym, laundry facilities and decent restaurant on site

super convenient to do laundry before the next flight

the laundry was good but only without the detergent...we have to shop for it.

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

no hair dryer. no laundry bag.

temperature of the gym was quite hot

room service was worth ordering after long travel even for an additional 5, a beautiful

room service was fantastic and quick

we used the gym which is very good, you need to have access to it added to your room card

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel

had to have 2 rooms but the bed allocation meant all of the kids in one room unattended and down the corridor

wifi system needs to be improved

was able to do laundry and younger guests could play playstation upon request

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry room facilities were great

the small store inside from which you could buy laundry etc , the cleaning staff was good

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

internet/wifi doesn't work and staff at reception gives non sense

little selection of breakfast for all, kids entertained with football table and various games around the lobby

breakfast was great

spacious and playful hotel for kids

music channels on tv, wifi dropped off and trued to reset it but didn't recognise my room number and surname

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

room service menu limited

wifi didn't connect properly

very attentive staff, quick room service amazing facilities

channels as promised in the room booking which was a bit disappointing for my son - but with the wifi - he just

limited options for dining with kids and pricey.

the gym area was adequate although lacked in nutritional supplements

early check in was a problem, my wife couldn't access it from 7am until 12pm slightly disappointing

the comfortability and the fact that my kids were also pleased with it

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

are only 11 parking spaces and no disabled parking bays

very little in the way of facilities ie no bar or restaraunt

was excellent for the train to twickenham and windsor, free parking, early check in, beds as requested and a

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

having ev chargers at the hotel was very convenient

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

i was promised someone would be in contact about laundry compensation

breakfast was really lovely. lots of choice. great service all round.

have to pick one thing, i would suggest to put extra laundry bags and the laundry item lists to the room

we got engaged while at the hotel which was lovely, but we felt like this was a burden for the bar staff, who

bar

lack of snack , fruit, juice bar for pool and gym area

lovely bar and restaurant (humphreys)

no laundry facilities

was very comfortable and the hotel had a great bar and restaurant

to pay for wifi - this really should not be the case these days

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

pool, sauna and steam room access

no laundry

room service was excellent

5 charge for room service

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the

good room service

walk from terminal easy has a guest laundry self serve

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

proximity to heathrow and it had laundry facilities.

guest laundry facilities available. good bathroom amenities & shower.

no laundry service or clothes washing machines

closeness to legoland. kids eat free. parking available

packed breakfast for us as ee were leaving at 4am

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

parking charges and early check in

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

early check in.

laundry services

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

as we travel long haul, we arrived midday, told to check in before 3pm need to pay early check in

breakfast was excellent, gym was fully loaded. great bars and very good staff.

available facilities including gym, reception and early check in

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

pet-friendly stay if you are flying out via heathrow

stuff for our daughter and a mini bottle of wine for us, plus some electric candles and fake rose petals

friendly staff, comfortable beds and pet friendly.

noise from laundry during the night

laundry cage crashing past our room at 6

room service did not go in to our room after the first night of our two night stay

location also with it being pet friendly are room was amazing staff were so lovely breakfast was out of this

where in room 12 - next to the kitchen - was opposite the smoking area and by the staff smoking area - you could

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

poor wifi

only thing he uses is the jacuzzi but that was out of order, this was our first time away from kids and we had

was beautifully maintained, decor was nicely done and staff were all dressed smartly and breakfast was

view over river room comfort and clean v professional and friendly staff at reception excellent gym

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

lovely big rooms. very clean, as if new. loved the downstairs bar and staff all very friendly.

a personal pet hate are these machines at breakfast which you have to use to have tea, coffee etc

location of my room 417 - view of the laundry carts!

location, great room service, room felt spacious, nice breakfast

had asked for room service breakfast at a specific time as i had to reach somewhere in time

the later checkout time was also helpful and allowed me to come back and shower post race without

they were wonderful to accommodate an early check in. we were so appreciative.

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer

room service was something different maybe if they spoken english and understood my room was not

with a hot bath and room service

great rooms and facilities gym, games all included in price.

very cool vibe and games were great for the kids

very friendly the rooms where lovely u couldnt hear anyone else had a great night sleep and for a pet friendly

easy and early check in. rooms clean and well presented. staff very polite and helpful

there is also a decent gym and the parking is cheap, safe and easy access to the

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

need a vending machine for soft drinks at night but the mini bar was helpful

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner

to get to from the terminals, and early check in from our long flight

i got room service which was pretty good

exceptionally clean, on site parking.

and i was attending a wedding so wanted to make sure i could get a taxi easily in addition to an early check in

spotlessly clean, comfortable bed, excellent shower and facilities, plenty of parking space

well maintained parking lot with flowers and fruit trees

feels like home, welcomed on arrival, attitude of owners, nothing to much trouble, good parking facilities

fabulous room.. very comfortable. lovely outside garden area. nice breakfast

we had a few questions about the food, you only provided gluten free food for kids

poor wifi , a very long walk to the room

chips were 10 on room service!!!!!

bar prices are not stupid

no laundry service

no laundry service for clothing or able to put charges on room.

very accommodating with an early check in so we could get to a funeral

poor wifi connection

parking was available

there is a laundry with washing machines and dryer available for a small fee which we found

laundry room - so useful. really easy to walk to from the tube.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

with self-service laundry facilities

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

large laundry trollies living in the hallway less than attractive

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

dirty laundry by room and breakfast some issues with sausages being overcooked

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

laundry service and our mini fridge was not very cold

i suppose they would like you to go to the bar area and purchase it

i was only in the hotel for abot 4 hours - i used the wifi for a virtal meeting i had to attend.

bar at the hotel friends could come into as well

in-house wifi still unstable.

wifi was ok but a bit patchy, a/c didnt work.