no laundry service for clothing or able to put charges on room.

no laundry service

the room was comfortable, beds firm, clean, everything worked - tv, clicker, ligths, wifi

the decor is lovely, and their breakfast is a bonus for the amount of food

great location, plenty of parking, friendly and helpful staff, very comfortable and clean!

, we enjoyed a room service sandwich though

poor wifi , a very long walk to the room

staff, very helpful especially in opening the bar when we returned from a party

very reasonable bar and food prices

comfortable bed, very clean room , excellent room service

was playing a golf tournament locally and female travelled alone, i felt safe and very welcome, manager and

really helpful friendly bar - especially gautam 5

good location and free car parking

old english pub / inn, with character rooms, easy parking and good on site facilities

the wifi was bad

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

ev chargers very expensive - but lots of them which was great, not fighting over them

comfortable bed in a pleasant enough room - plenty of parking, friendly staff, good wifi and a nice breakfast

room service menu doesn t have a wide selection and portions are really small considering the

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

laundry service and our mini fridge was not very cold

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

dirty laundry by room and breakfast some issues with sausages being overcooked

wifi signal was not very good

cleanliness of this establishment was outstanding, quiet and no issues with parking

feels like home, welcomed on arrival, attitude of owners, nothing to much trouble, good parking facilities

and i was attending a wedding so wanted to make sure i could get a taxi easily in addition to an early check in

location, exceptionality clean, comfortable bed, on-site parking

the bed was comfortable and the laundry clean

easy free parking

chose pet friendly accommodation

lovely quiet place great food excellent parking

bar team were welcoming and accommodating- even accommodated 4 non resistants for breakfast (2 adults 2 kids)

have to pick one thing, i would suggest to put extra laundry bags and the laundry item lists to the room

breakfast was ok on the first day, but very nice on the second when we ordered room service, however i thought

- attended an event on sat night and was unfortunate to be served by grumpy a bar man throughout the evening

lack of snack , fruit, juice bar for pool and gym area

bar

- no laundry service over the weekend

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

lovely grounds, fantastic staff and super pet friendly. thank you.

the catering team went out of their way to provide a lovely meal at the last minute before the bar and restaurant

spa and gym are were amazing

amazing spa and outdoor pool

my spa treatment was the best treatment i have ever had, and ruby took great care of me

the room service menu, along with so many hotels, is too complicated when more simple choices would be

gym facilities are the best i've ever seen

the lancaster laundry room was very dirty .

no laundry services no cleaning room service

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

services as laundry and the location

when we checked out we asked help with our luggage and they had to use their laundry trolley

not much to dislike! the gym could be bigger to reflect the size of the hotel.

plenty of parking spacious grounds

the room service was great and food very tasty

there was no bin in main room only in kids room

parking area a little rutted

very clean and comfortable with great staff great bar and food inc breakfast

arrived late-after the kitchen had closed and had ordered room service in advance

parking spaces are too limited

when we got back as we were staying and it could have been added to our room but we were told the bar was closed

too much breakfast deliciousness to choose from!

laundry room facilities were great

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

was able to do laundry and younger guests could play playstation upon request

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

the small store inside from which you could buy laundry etc , the cleaning staff was good

well geared up for kids

proximity to the station. value for money. lovely too. lovely breakfast. lovely staff.

great vibes in the lobby, fantastic for a team of baseball kids to all hang out and play ping pong and fuze

room & bathroom was very clean however the carpet had human hair on it in the bedroom

breakfast was really nice everything was cooked perfect, there was also a good selection of cereal

dirty laundry on the floors of the communal areas, lots of dirty cups and things just around

cost for some laundry was very high.

small suggestion for improvement would be to offer a laundry service

good parking. very clean and quiet. with one exception, a very nice breakfast.

wifi in the room wasn t great, possibly as we were right at the back of the hotel

the lady of the house and bar staff couldn't do more for you

i really enjoyed the kitchen, the bar and the people.

check in is at the bar and when the pub is busy that is quite difficult

no laundry service or clothes washing machines

would have liked to use the gym but couldn't because of corona. not the hotels fault though

lack of gym/swimming pool facilities

the two bikes and cross trainer did not work in the gym which was a shame as we live the gym.

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

first i was refused my pet dog

also good sandwiches on the bar

the room was clean and the food and bar facilities were good

not get the free wifi in the room i was in

friendly and helpful staff - good breakfast - clean and tidy room

kids allowed in the bar at 1030 so didn t want to get a drink, only negative

is very hard to fault any aspect of our stay or the service, both in the bar and for breakfast

the room was large with a giant bed and a fireplace

great service (a lot of extra's services provided when asked) great breakfast great swimming pool & spa maybe

service is second to none - the team at the reception and at the bar made our stay

poor wifi signal in my room

the staff also went above and beyond getting us an early check in so we could get ready for a wedding nearby

the cost to have a pet stay was an extortionate 25 per night and the dog could not even go inside the hotel

clean , comfortable room and bed , excellent tea and coffee and good wifi

bed was very comfortable and the wifi worked really well despite being away from the main building

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

laundry only changed after i asked (1

good hotel in a great location, fresh breakfast.

very cosy room with late check out and full english breakfast

the breakfast was great

ate in market kitchen one night and although it was busy we were served quickly and efficiently - room service

almost 4 for a small bag of crisps, 6 for a bar of caramel chocolate, total rip off

good experience needs some improvement in breakfast menu and its presentation style of markeet kitchen to make

room service has alot of options

we were traveling with a few kids, and there was an issue with our room that initially caused us some concern

com should bar them from the site for such underhand and reprehensible sharp practise

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

photos below of the property no gym or pool - that is just the local leisure centre 1

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

com such as swimming pool, spa, gym these are not onsite but actually a mile away

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

wifi in our rooms was very poor and initially we were given a room over looking a gas canister and

very flexible pool times for kids, nice and clean changing rooms and showers

the breakfast was fantastic

the pool and sauna were a bonus and the kids loved it

no accessories such as room slippers, shower cap or laundry bag were available

and then my laundry which i left in the bathroom they all got soaked and ruined

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

wifi and electricity went out

off road parking, clean, spacious, friendly and helpful staff.

wifi was a problem. breakfast while good was too pared down , no fruit options , toast , yogurt

awesome breakfast!!

the english breakfast was excellent with good quality bacon, sausage etc and all cooked fresh

location, rooms, bar and restaurant

the entry is through the old pub which is cozy and inviting with several fireplaces

everything is just perfect, thank you. the resteraunt and bar are very well run and good value.

breakfast was an absolute delight—a lavish spread of freshly baked pastries, fruits

not sure if it was because we were in room 1 and close to the restaurant or if someone had had room service

lovely continental breakfast

efficient staff and excellent location only a 15 minute walk to ruislip maori where there are bars,shops &

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

they were doing renovations. no restaurant or bar open

very little in the way of facilities ie no bar or restaraunt

laundry cage crashing past our room at 6

noise from laundry during the night

it seemed very odd and was disappointing that a kitchen would run out of food, especially over a weekend stay

noise outside our room as we were at the back of the hotel we did have some noise from the kitchen vent and some

the phones were not working so when we tried to call for room service, nothing

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

lovely location with ample parking. the communal areas were well appointed and comfortable.

breakfast was excellent lovely st

about building work being done but understand that the spa will be finished soon so no doubt worth waiting

in the bar my husband`s 25cc port cost 11

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

staff were very attentive, friendly and professional in each department, chris in the spa looked after us all

had to go into a different building for the spa from our bedroom it s wasn t very good bad wifi no

the only hiccup we experienced was a pizza that was delivered cold when we ordered room service.

was beautifully maintained, decor was nicely done and staff were all dressed smartly and breakfast was

excellent breakfast, good wifi

very helpful desk staff, early check in

wifi connection was not good

we ate breakfast and had room service from the restaurant

we had room service and that was very good

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

room service provided lovely hot food very promptly

room service needs improving

location of my room 417 - view of the laundry carts!

i know it s windsor but for the price i expected the room to be smarter. also, wifi useless

the later checkout time was also helpful and allowed me to come back and shower post race without

restaurant is very good as well and i did the room service this time - very tasty food and was ready fairly

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

information in the hotel room with wifi pass code and information and prices for breakfast, dinner menu

hotel, in a really nice area with plenty of free parking and a good breakfast

breakfast was superb, good quality and plenty of choice

the book in the room said we could phone down for room service however there was no phone in the room to do

the bar staff were lovely

comfortable bed, the breakfast was good

pool opens at 8am on the weekends which was too late as i was leaving heathrow airport at 12:30pm

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

the fact that kids were not allowed in the pool due to hydrotherapy was a let down.

room telephone - could not get answer from room service had to call reception

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

to get an early check in and late check out

great room service

the gym was well equipped

not only had to wait for our 2 bedbroom check in,

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

of the stay the hotel staff were really helpful, and went out of their way to ensure me and my kids had a happy

no shower gel and the extra bed was very uncomfortable for the kids

guy at the bar was great and the food was absolutely amazing

the laundry is piled up in the hallway

laundry looked clean but not the appliances

it's a preference but found the pillows slightly too hard. parking is limited.

not much parking so don t take large cars

wifi and no hot breakfast on offer.

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

accommodated an early check in without a problem, location to terminal very good & pod transport efficient

wifi signal was poor, but i really needed a hotel to sleep and be ready for an early flight, so

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

could hear kids in the family room upstairs

noise because under flight path, wifi

and welcoming staff, great location, lovely breakfast with lots of options

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

early check in as well as late

great if you are playing golf

facilities are top notch and breakfast was amazing.

there is no support bar that one can use to get in and out of the shower in the bath

golf carts aren't easily available

my only qualm would be with the service in the outdoor bar area, particularly the staff serving the outside

parking was a huge plus, free and plenty of spaces on a saturday night, and the car park is hidden

great room, clean and very friendly staff, great parking and easy to get around.

bed was a bit soft for me and it was a pain being only able to use the wifi on one appliance at a time

the room service wasn't open till later,their either didn't have air con or it didn't work, the room

staff and the hotel was very good, room service was efficient and it was prime location for all events and

the only thing missing was the shoe horn and laundry bag.

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

excellent with room service that is efficient breakfast offering general store items for back up spa was

my kids are sleeping on the floor thanks to your broken system and this uncaring hotel

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

the laundry was good but only without the detergent...we have to shop for it.

super convenient to do laundry before the next flight

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

more laundry facilities would be helpful.

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,