fast room service

ev charger

wifi rubbish

reasonable priced restaurant meals, wide range of bar drinks, all with friendly efficient service

ample parking

no kids options for the breakfast

a bar would have been more useful than having to wait for a waiter to find us

i loved the extra touches like magazines in the room, quality toiletries, excellent wifi and soft linens

very expensive pet charge of 40

wifi weak

room service forgot to bring my gin and tonic with olives and nuts to my room

went to use the gym which is free but to access the changing rooms i was asked to pay 20 as i did not have

facial treatment, private hot tub, swimming, parking, fluffy robe,

the grounds , gym and spar were awesome

i particularly like there champagne bar with its big comfy chairs and fireplace

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

no room service

nice staff, good wifi, restaurant good, train and airport within walking distance. store nearby.

that we had to pay an extra 50 as a deposit for room service just in case we used it!!

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

gym was great. beds very comfortable, quiet room.

good wifi. quiet room. easy to get to terminal

late check out a bonus

+ bed laundry were dirty and old-fashioned

the outdoor bar was too open.

this time around i had problem with the wifi

adjoining block had no access to the wifi, which was rather inconvenient

wifi was a bit hit and miss.

guest laundry is always useful but that's not a deal breaker.

they had an laundry guests could use

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

iron board in laundry room would have been a bonus

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

the area is quiet and there is free parking on site

huge area for parking and easy to find with directions

wifi access, grand entrance and breakfast the next morning was delicious

no room service but tea/coffee and water in room so nothing really.

the kitchen is huge and beautifully equipped

the receptionist changed our room with two double-beds without fuss so we could put the kids to bed after a

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

room was really nice, we booked one room for our group of 5 (2 adults & 3 kids)

s a big car parking facility for gatwick and it s august so lots of kids

the room service available at most times was very convenient

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

moth ball smell to the rooms. itchy laundry detergent

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

the single room is by the laundry and they start the machines really early

left it in unsecured laundry room

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

the site is pet

loved the pool

communal kitchen well stocked with everything we could have needed

the guest book encouraged us to do our own dishes but the kitchen was off limits so we just left our dishes on

dined in the cloisters & the terrace as well as having room service frequently

places to unwind and relax with a spa nearby too

we dined in the cloisters & the terrace as well as having room service frequently

no butter or milk brought up on room service tray both mornings

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

well appreciated a in-airport hotel for early check in

early check in was 59 euros - a bit steep

our bags from drop off point to room was exceptional- very kind and helpful to us and the kids room service was

the gym was solely aerobic. i would have preferred more floor space instead.

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

we elected to eat in the bar/restaurant

it's insanely busy - and loads of kids bunking off from school to go on hols nowhere near half-term

leeping through) breakfast, having arranged and paid for a late check

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

room service (food not

room service was quick and food was hot, staff really helpful, check-in and out were speedy and the

the hotel was very clean and comfortable with good wifi and toiletries provided

i couldn't see any information in the room about wifi, breakfast times, check-out times etc

everything was fine but could improve on modern technology for sockets and common laundry room.

laundry service was also not available at the hotel

location. shuttle bus. early check in. kind staff.

bed a bit squeaky. and there s no room service

is great even requested a late check out as our flight was at night

laundry facilities and the food in the restaurant was very expensive

near the airport bar and restaurant available at the venue big room, comfortable bed

breakfast wasn t great quality food

there is a beautiful bar and restaurant on

bar staff were very friendly

the cleaner tired to give us stuff from a dirty laundry room

spa is very important

really nice hotel- free parking. paid for gym and sauna 4 per visit.

awesome bar staff, very caring and understanding about where to properly park my classic car.

room very quite, facility has warm pool with gym, very nice area and interior

laundry was terrible

self-service guest laundry

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

the only way to use the guest laundry is to download an application

the 24/7 self service laundry facilities were convenient and affordable

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

had to pay for parking, room air con unit was thick with dust, wifi was very sllow

24/7 gym, small but ideal

good stay. offered us a late check out. enjoyed the night.

clean laundry on bed and towels in the room

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

first off called on the day to ask for early check in which was granted and code was sent to me and when my

wifi good

no room service

small issue with the laundry which was eventually positively solved

friendly staff, eady parking, big room, great location amd super clean. amazing place.

buffet breakfast had enough choice but was not very hot a little disappointed

very clean, lovely room, good parking and easily accessible, very pleasant hotel.

staff were absolutely lovely nothing was too much trouble dident try the restaurant but the breakfast was

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

restaurant and bar were good and the food was excellent

i had a tough day and having a drink by the fireplace made me feel much happier

gym facilities would be fantastic on site

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

some things to note: - celiacs beware: room service is pizza only - trauma-sufferers beware: the fire alarm

meant no room service so by the end of the week the room looked pretty tired

could not connect to wifi at all but wasn't a big deal.

restaurant didn't open until 7pm so we were restricted to having dinner in the bar (with young kids who couldn

especially reception were super friendly and helpful, went out of their way to give us an early check in we were

have been a little more clear regarding whether there was room service over the christmas period in advance

good burger with a beer at the lovely terrace that you have where i worked due to nice wifi

plus wifi connection isn't that good over there and the side view is on

a reasonably priced room service and a bar area

room service in hotel of that calibre

had an amazing room, such value for money, including breakfast and used the spa aswell, i will be reccomending

room service was great, and so was breakfast

room service should be charged per room not per person per room

restaurant was closed so only limited bar menu.

chance but will definitely use of in the area again the meals were excellent and the gym and spa facilities

the facilities were very good and the swimming pool was excellent

bar staff and excellent and amazing

the gym and pool were appreciated

easy to find easy parking good service

was lovely staff were so helpful room was perfect and breakfast spot on will be staying there

the free wifi was strong and worked without issue which often is a rarity in hotels

plenty of free parking and free wifi

clean rooms, good bar and great food.

room was very comfy, food fabulous and spa was lovely.

the gym opened late 0730 and the breakfast service started too late for me too 0700

i had breakfast too and that was great as well

lovely outdoor hot tub and pool with views over the sussex countryside

plenty to pick from for all tastes only small point is spa use on out arrival day coincided with kids swim so

lots of kids running around in jim jams, but it was christmas after all!

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both

and my daughter could use the gym that was excellent we like to go every day and when my daughter has training

pillows and bed and bathroom ,gym

mention must go to the breakfast buffet which is always my kids favourite part and really made them happy: it

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

a lovely evening meal in the bar with good choice of menu

shower excellent, wifi really good

convenient location, pet friendly & very pleasant staff