well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

wifi speed

t in all rooms it wasn t signed very well regarding how to get to the hotel from north terminal shuttle

we didn't have breakfast we had to leave early.

not having to go outside to get to airport very comfortable bed - with early check in available

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

did not have time to enjoy the complimentary breakfast

we had an early check in around 0500 to that end we couldn't take advantage of the full breakfast

open cafe; allowed very early check in for an additional fee; hotel is right next to the west jet check in -

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

the pool was lovely and the garden was also beautiful

we had a beautiful cottage with a bedroom, kitchen, lounge, dining area and 2 bathrooms

wifi couldn t connect, didn t show on my mobile

in a quiet neighborhood close to airport the family owned compound is lovely with swimming pool, hot tubs and

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

room was very clean had everything we needed, perfect for 2 adults and 2 kids

no wifi unless you joined their points system. i thought that was a jip.

lovely room, really nice room service, nice drink in the bar. super clean ,kids loved it.

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

left it in unsecured laundry room

moth ball smell to the rooms. itchy laundry detergent

laundry room disgusting, parking area a nightmare

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

the restaurant staff were so nice withthe kids

the restaurant staff were so nice withthe kids

our kids ate dinner for free and it was a kids buffet full of kid friendly food that they could help

services , polite staff, decent breakfast with various food (including healthy options ) gym

guest laundry is always useful but that's not a deal breaker.

iron board in laundry room would have been a bonus

they had an laundry guests could use

laundry facilities were available at a reasonable price

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

lovely spacious comfortable rooms, and reception areas. good food, gym.

staff super friendly and able to assist with the early check in

car parking charges were too high for paying guest - 25 pounds on top of hotel bill wifi was really

laundry service was also not available at the hotel

everything was fine but could improve on modern technology for sockets and common laundry room.

the decoration was very nice, bar was good and so was the food

bed a bit squeaky. and there s no room service

wifi worked well

i loved the extra touches like magazines in the room, quality toiletries, excellent wifi and soft linens

we ordered room service one evening and tray remained uncollected for a good 24 hours

lovely grounds a little oasis near the airport will use instead of airport parking next

food but was told that the kitchen was closed at 9 but that there was sandwiches available on room service

very expensive pet charge of 40

laundry was terrible

the 24/7 self service laundry facilities were convenient and affordable

self-service guest laundry

the only way to use the guest laundry is to download an application

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

+ bed laundry were dirty and old-fashioned

pity wifi was not available in our room.

bar closed at 12 midnight.and no room service after that time.

wifi was a bit hit and miss.

the bar and restaurant were open late, meaning food and drink was still readily available when i

laundry facilities and the food in the restaurant was very expensive

the wifi was good, the shower was lovely, there were plenty of towels

near the airport bar and restaurant available at the venue big room, comfortable bed

the wifi didnt work had to get somebody to come connect it for us

negative i could mention is i would have preferred to be able to go to gym at 6 but it wasn t open and 7 was

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

the bar staff was very rude and i really felt uncomfortable interacting with her

room service food was excellent and delivered quickly

no pool, so had to move to a different hotel when my kids joined me.

the hosts, the off street parking, the place itself and pedro the dog

decor was good and plenty of facilities including kitchen and

parking is on-site and only a few steps away

arrived early and was allowed an early check in

wifi access, grand entrance and breakfast the next morning was delicious

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

i had a tough day and having a drink by the fireplace made me feel much happier

good choice at breakfast, but sadly the plates were cold, which meant the food went cold easily

breakfast is sometimes buffet and other times order from menu i wish it was always order from menu

although it looked the same as previous was tired in areas, the shower did not work & the wifi was non

room service menu very limited.

the bar staff were so amazingly helpful and kind.

- in the restaurant provided great service and helped with our kids indecision

the room was spotless and cosy for what we paid for 2 nights, we had room service which was delicious and came

the cleaner tired to give us stuff from a dirty laundry room

location for airport and the gym and sauna was great

you have to pay extra to use the pool but it was fine and easy to access

very usefully located for gatwick airport flights, good bar food, comfortable rooms, etc

spa and relax

clean laundry on bed and towels in the room

want early check in and ready asked them for early check they said if the room is ready will give me the

wifi access was lacking but it was only minor

first off called on the day to ask for early check in which was granted and code was sent to me and when my

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

good breakfast and an extremely comfy bed

views of surrey countryside from the dining room and bar were delightful

dined in the cloisters & the terrace as well as having room service frequently

the staff where friendly, the room was clean and comfortable, the hotel offered room service

the spa was clean and my treatment was lovely

found there was not enough seating around the pool area for the number of guests so we could not relax around

there is no gym

i would have like more cooked breakfast options on the room service menu

as they are currently separated in the changing rooms, also there could be more options on the room service menu

spa facilities , comfy room, very comfy bed and pillows, beautiful hotel, stunning

small issue with the laundry which was eventually positively solved

breakfast week day 6am - 9:30am check in after 3pm, check out by 11:00am plenty of parking

room service was poor

bar is all lovely, photos do not do the hotel justice

food really nice, from bar menu

parking at the lodge is for 2 cars only and some one had decided to

bar staff very helpful

is spacious, breakfast is good, bed is comfy having a cider from the bar and drink it in the

the wifi worked well and was great throughout my stay

room service. got cold food

of parking for my van, quiet, very comfortable bed and good wifi and tv

hardly anyone seems to use the pool and jaccuzi

good service and gym and spa area.

love the swimming pool and the walk around the grounds

pub menu had a good selection for the evening meal and plenty of options available for breakfast

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

outside seating area for bar area will def return

the spa and the racecourse distance.

staff were extremely friendly and engaging with my daughter, offering a welcome bag with kids' stuff in

some very noisy golfers . found them quiet loud

the staff were all amazing, really helpful and the room service went down a treat too

sign in front o f hotel says bar and restaurant facilities

theres free parking and wifi

wifi was easily accessible

parking was a bit limited

off road parking a boon

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

nice breakfast, convenient parking, friendly staff

great parking close to the hotel

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

to hotel and parking could be clearer, it was a little confusing especially when arriving in the dark

didn't know there was wifi

room service was prompt

very friendly and helpful from eleonor on reception through to mary and tessa in the bar and restaurant

the outdoor swimming pool was very warm, clean , very popular with families with small children and have a

staff took a long tome to clear room service that was left in the hall!

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

the bar is very comfortable

a huge fireplace, a cozy pub, great food, and a beautiful location

nice and cozy pub with fireplace and good music

lovely meals and bar area

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

room noisy was on ground floor outside laundry with constant machinery noise.

asked for a quiet room, was put in one of the rooms closest to the gravel car park and where the laundry cages

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

the weather was so hot we certainly made good use of the pool

old and unique property. spa facilities excellent

plus you check in at 3pm, then kids hour at the pool is between 4 & 5

navigate any spa time around kids swim times as it can get a little busy

room was very comfy, food fabulous and spa was lovely.

breakfast was superb, staff were friendly, and facilities spotless

think they should have some disable parking spaces much closer to the entrance to the hotel and the spa

our room was spacious and well equipped, with everything we needed

brand new gym, pool and spa are

dirty bathroom (was sorted very quickly by a lovely member of staff) - ordered room service and was surprised

breakfast was very good and always freshly cooked

our room was clean and quiet, and the wifi was good

hospitality was spot on, breakfast and dinner was very good. very good value for money.

good tv and wifi, comfortable bed,good food.

plenty of parking but just a bit too far to walk into town

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

the building itself, and the bay window my room had overlooking the courtyard and part of the golf course

not a lot. carpets were worn but hotel is on a golf course with players walking through.

i don t play golf ud83dude02

small room for three people and no laundry service

2) the hotel is great, lovely and quiet, bar open until midnight, 24hr pizza making etc

great location for our stay and lovely and clean, nice bar area and lovely staff

only thing we would change is a better option for kids sleeping

the kids had their own beds and there was enough space for us

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

great hotel great bar staff and restaurant

location, parking, friendly staff

pet friendly. welcoming staff. relaxed atmosphere. large towels.

breakfast cooked to order

beautiful property, friendly staff. lovely bar with a log fire alongside and comfortable beds.

the lounge bar with a roaring fire was gorgeous

the wifi was a bit slow, and the phone signal was a bit patchy.

the bar was small and welcoming, the bedroom was cute and warm

terrible room service option and food wasn t great

there's no room service

gym closed too early, no spa treatments

a family, but by the time we got back from the cemetery, it was a little late so we opted for the spa instead

a reasonably priced room service and a bar area