laundry facilities and the food in the restaurant was very expensive

staff were really friendly and helpful. kids loved the pool

, close to gatwick airport, very good on site parking, completely renovated, with an outstanding gym,swimming

free wifi

it offered a late check out and a swimming pool.

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

a slight issue with the ev charger, though is seemed to be back up and charging within 12 hours

room ( 2 x double bed rooms ) was surprisingly very spacious ( spacious enough for 2 adults + 2 kids ), super

breakfast was fabulous

self-service guest laundry

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

the only way to use the guest laundry is to download an application

the 24/7 self service laundry facilities were convenient and affordable

laundry service was also not available at the hotel

everything was fine but could improve on modern technology for sockets and common laundry room.

good for an overnight. good wifi.

great staff that allowed us to have late check out complimentary

good facilities and was nice to have a gym. easy to travel to and from the airport

arrived early and was allowed an early check in

ample off street parking

parking is on-site and only a few steps away

the kitchen is huge and beautifully equipped

huge area for parking and easy to find with directions

clean laundry on bed and towels in the room

wifi was good meaning that i was working away from the offices but maintained access to all the

wifi was poor

wifi access was lacking but it was only minor

no room service

kids running up the corridor, people in the next room talking and going to the toilet

modern, clean, plenty of ev chargers

the staff me and my partner have stayed their on menny occasions to get away from the kids lol and we both have

beautiful rooms with room service .

the receptionist changed our room with two double-beds without fuss so we could put the kids to bed after a

the cleaner tired to give us stuff from a dirty laundry room

pool spa

need more activity and play area for kids

swimming for kids only thing they don’t take cash so had no change to put in ve ndors machines

spa and relax

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

was lovely and the cleaner had really madecan effort with towels folded luke an elephant and silk petals

the kids got veggie sticks (great

great room service and a thoroughly excellent menu

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

free wifi too

free wifi

nice big room. shower was great. room service perfect.

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

training of kitchen staff needed

were very basic and looked particularly diy and not liked they had been produced by a hotel kitchen

proximity to lgw north terminal is superb, facilities are good, gym, restaurants etc and the rooms are clean,

wifi is not accepting whatsapp

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

open cafe; allowed very early check in for an additional fee; hotel is right next to the west jet check in -

no room service

fantastic for families with kids and early morning flights

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

lovely owner, very helpful and very well stocked kitchen. bed was super comfortable

loved the pool

cute little b n b near to airport. wifi was great, bed comfy.

the site is pet

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

free buffet for kids :)

the staff, particularly romans, nina and andre gave excellent customer service and our breakfast could not be

bar area was really bright, the lights could have been lower for nicer ambience, it almost felt

nothing at all to better it apart from perhaps slightly lower lighting in the bar area- that comment shows you

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

laundry room disgusting, parking area a nightmare

the single room is by the laundry and they start the machines really early

left it in unsecured laundry room

room was located next to the laundry and reception and across from the kitchen

they had an laundry guests could use

laundry facilities were available at a reasonable price

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

guest laundry is always useful but that's not a deal breaker.

iron board in laundry room would have been a bonus

lovely grounds a little oasis near the airport will use instead of airport parking next

wifi wifi wifi we had cosy room in mews annex - there was virtually no wifi coverage- couldn t

sofa bed dangerous for kids with springs coming through

no kids options for the breakfast

easy to find, ample parking

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

30am so we had to make an additional trip downstairs to reactivitate it with the kids

st a skylight) and somewhat dangerous laddered steps to single mattresses on the floor for kids

had a small, cosy room and had room service before our flight from london gatwick airport to dubai the next day

+ bed laundry were dirty and old-fashioned

wifi was intermittent.

wifi was a bit hit and miss.

there was no wifi despite advertising it

adjoining block had no access to the wifi, which was rather inconvenient

very good breakfast included in the price

bar was good (though pretty expensive ) staff were happy and helpful and there was staff everywhere

a very good quality and plentiful breakfast

the pool

chance but will definitely use of in the area again the meals were excellent and the gym and spa facilities

room service menu is very basic but

outside area was fantastic, we stayed with my dog who was welcomed in the bar area and outside areas

went to use the gym which is free but to access the changing rooms i was asked to pay 20 as i did not have

gardens - could have been better gym - limited range of upper body machines

rooms were beautiful, staff very attentive, spa was amazing

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

helped me with the parking of my vehicle within the grounds as it was a bit tight for a van

a quick check in, staff were pleasant, good wifi connection.

lovely staff, clean room, quiet, comfortable location, huge parking!

wifi was free with ample parking

suite a bit cramped, the bar could be improved upon at present it's more of a drinks cabinet which is quite

the spa was also great, as was room service

we dined in the cloisters & the terrace as well as having room service frequently

water in rooms, mobile signal ok, wifi worked

breakfast was probably our only criticism. eggs overcooked and kipper a bit dry

the spa and the gym sauna and steam room were not working and that could have been made clear when we booked

staff were extremely friendly and engaging with my daughter, offering a welcome bag with kids' stuff in

to find a fault but the only aspect that was disappointing was the very expensive kids menu

there was some disabled parking, it was not available so that made things quite difficult for me to access the

ev charger

we ate in the restaurant a couple of times which was lovely and also enjoyed using the pool facilities

breakfast was incredibly tasty

it also became very hectic when kids were allowed in and would be good to pre-warn guests the times kids are

mostly in the spa and gym

service was atrocious the staff - other than the young kids serving in the restaurant - were unhelpful, charmless

the spa is lovely, rooms great. breakfast and room service a bit sad.

breakfast more than adequate. parking was readily available in the area provided..

breakfast beautiful, lunch and dinner spectacular

lovely welcoming pub,staff outstanding.very easy parking.

breakfast was very good and always freshly cooked

the late check out was also nice, but not required

the spa is amazing and the grounds are so beautiful

think they should have some disable parking spaces much closer to the entrance to the hotel and the spa

missing a spa and swimming pool which i believe is in the final stages of construction

the room service food could of had more options

restaurants don t offer a great kids meal, so couldn t go in the lovely restaurants had to stay in the bar

we had dinner in the bar, fish and chips were tasty, and nice bar too

bar staff very helpful

poor wifi

excellent food and small gym and grounds

plenty of room. parking outside the lodge. good tv very comfortable bed.

small issue with the laundry which was eventually positively solved

buffet breakfast had enough choice but was not very hot a little disappointed

your carpets are not clean and spindles missing on the stairs leaving big gaps kids can fall down

expensive breakfast for small appetites.

room very well provided with tea, coffee etc breakfast most enjoyable

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

comfortable bed strong shower wifi tv room service

pleased that the staff gave me an early check in as i was exhausted from a long flight

pet friendly they should make it clear on arrival where the pet is welcome to go

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

nice breakfast, convenient parking, friendly staff

bit of confusion over room type booked & access/parking during race but all got sorted.

real coffee at breakfast is essential!

excellent location, reasonable price, great breakfast

room service menu could be more varied.

surprisingly expansive hotel with a good feel in a good location and the kids loved the pool

lido is a bit noisy with kids

we weren't warned in advance so was pretty inconvenient small kids

we ordered room service as we had our 4 month old with us and it was excellent, delivered very quickly and the

free parking (unlike most hotels nowadays)

decoration, comfortable seating throughout, excellent bed & bathroom, friendly staff and good breakfast, what

wifi connection a bit week

the wifi was a bit slow, and the phone signal was a bit patchy.

excellent breakfast

the room had a view of the laundry area and there was no fridge in the room

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

booked a room with garden view but instead we got laundry baskets

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

lovely meals and bar area

beautiful view of the church, cosy bar and excellent restaurant

there was wifi available and a tea and coffee machine

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

was a shame we were not told the bar was shut and so was the restaurant

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

and, importantly, pet friendly

we drank, ate and chatted and food was ordered from the bar - which included vegan options

the breakfast was excellent

small room for three people and no laundry service

friendly helpful staff, clean, quiet facilities, good breakfast, lots of parking, lovely location next to

plenty of parking. good breakfast

couldn t get wifi with the code i was given

i couldn t get the wifi but it was ok