my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

parking convenient and spots were available as needed

greatest location, and great bar for drinks off the lobby.

parking is included (an expensive item if you stay closer to downtown chicago) and the location

had a small kitchen

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi accessibility could be improved.

, a tiny round bar of soap and that was it

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

we enjoyed going to the bar at night

well, everything was good. but they didn't had laundry services. but all good.

breakfast ended too early for us.

they have a fantastic breakfast

a friendly welcome beautiful room, friendly staff, great breakfast.

pool and breakfast and beds.

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

tv and internet worked well, and parking was plentiful and free

wifi can be slow at night

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

a plus, this hotel is pet friendly

of kitchen supplies and towels for bathroom

free parking, ok showers, no holding fee

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

cold room wifi wasn t good can t order outside food

free parking, free wifi, location and convenience.

the bed was extremely comfortable i didn t want to leave. mt husband enjoyed the breakfast

there s a gym

called earlier to see if we could check in a little earlier since we had been traveling with kids and we were

and other weary travelers with late next day flights have a late check-out w/o problem, and the shuttle driver

like the services offered, including breakfast is super helpful

staff and shuttle drivers were amazing

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

they charge for everything parking food laundry

room by the laundry was not

having the shuttle service available was excellent.

location and cleanliness. nice there was a bar onsite

shuttle to the airport and the location.

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

no room service provided/ the room was never cleaned

airport shuttle is a huge plus

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

no laundry

awesome hot breakfast

to covid-19, the fitness center was closed, but it's small enough to say only 2 ppl allowed at a time w/masks

my kids enjoyed the free breakfast

and the wifi

access to a guest laundry room

had a nice bar and dinning area

very friendly staff. great location. easy shuttle to airport.

location was very convenient for the airport and the airport shuttle was only a bonus

want the kids to swim but they want 50 dollars

no laundry facility on site

location and shuttle to airport

close and convenient to airport and shuttle took us right to departures.

room service was fast

property was pretty old/run down (hallway carpet bunched down the aisle, rooms/tv old), no room service at all

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

my daughter loved the pool. i loved the fact it s connected to my favorite restaurant

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

very convenient location to midway. large rooms. indoor pool.

the shuttle was very small and picked up a lot of ppl at 330am.

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

i liked the location, plus they had a nice area for our pet to

clean and new. shuttle directly to airport from front door

also, it was winter, but i loved that you advertised mini golf

airport shuttle

the staff was very nice the facility was very clean and the kids love the pool

that kids was all over the place and pool with no adult.

there was pet hair in my bed and mold in the bathroom

the breakfast was ok but by the time any meat came out we were leaving

shuttle service to airport didn't operate on a consistent schedule

nice and quiet love the patio and the pool

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

rooms are clean and neat. good breakfast

just a fun & friendly horel! breakfast was the best

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

love that they had a laundry room for guest

the hotel is super clean including lobby, restaurant, and laundry room

designated pet relief area was full of poop, which was disgusting

clean, modern...loved the kitchen

the staff at the bar were overworked. he had to cook, bartend, etc. but he was awesome!

free parking, free breakfast, great location, wonderful staff!

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

room service was incredible

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

room service and the hose keeper

room service prompt, friendly and food was delicious and beautifully presented

vending machine, laundry room if you need to wash

good room setup, laundry facilities

oh it had a laundry basket

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

the kitchenette and laundry

that it didn't include breakfast with the price of the room.

didn't have breakfast.

kids running up and down the hall

so, i was in the middle of chicago with two kids and all the places were more than 300dls per night

shuttle service was an amazing bonus

loved the size of the room, having a full kitchen was great with kids

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

we woke up and had breakfast which was really good

loved the size of the room, having a full kitchen was great with kids

friendly staff and nice pool area

setting, beautiful grounds, fantastic pool - seriously the best pool i've seen at a hotel in a long time

pool and hot tub

no wifi in the rooms, i'm sure there's a pay option but wasn't a huge deal since we weren't there long

great location. wonderful place for walking and having a pet. lacks staff.

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

close to restaurants, allowed for late check out

also, free parking for any type of car

that there is no pick up shuttle from o'hare airport

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

bad gym and non operational pool while still advertising it on the websites.

spacious, modern, bar in the lobby, and plenty of meeting spaces/areas for groups to spread out

advertised room service which i needed as i am in down for an appt related to a back

ordered coffee room service 6am didn't show up till after 7am

great location- close to shopping and restaurants clean facility spa services

but an overpriced spa was offered

we did not eat breakfast but the bar service was great! ample parking was available.

the gym was decent

staff, water bottle at check in, good breakfast selection, ample parking, good location, refrigerator and

breakfast was amazing! the room was so comfortable i really didn't want to leave!

sparkling clean, great breakfast

quiet and clean. delicious breakfast. bed linens were very comfortable.

also, best breakfast ever

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

the bar needs to hire a second bartender. it was too busy for just one.

too many kids

i didn t have to leave to go out to eat they had a food place and a bar there

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

room was nice, staff was friendly, pool was warm... location was perfect for us...

there were kids running around the halls all hours

the pool room was a little small but nonetheless very relaxing.

no laundry bags for dirty clothes that you changed after showering

laundry facilities, convection oven

gym and laundry facilities were also a great addition and excellent quality

everything was available to me when i got snowed in. laundry, food, and an excellent stay

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

a great bonus was the self-service laundry room very convenient for longer stays

very little i did not like. did need plastic laundry bags !

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

the front desk staff amazing the room service amazing every thing was amazing!!!!

tub had grab bar but not really an accessible room

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

pool could be open longer

the pool was extremely cold.

clean, spacious and laundry facility

kitchen fridge not cold and light not working

things like the pool being busy, but i was disappointed with the number of unsupervised kids in the pool area

the hotel was very nice and has an awesome swimming pool.

pool great

needs update: front has no place for luggage storage, no laundry room, entire place feels old

location close to the airport and restaurants, friendly staffs, secure free parking, free wifi, breakfast and

had a pool but could see through the ground floor window that the pool room is being used as storage and

very efficient and tasty breakfast

the business services were great, and the parking was available and easy to use

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

i had a good hamburger from room service comfortable bed and quiet

kids were in the pool area up until it closed

gym was run down.

kids were in the pool area up until it closed

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

pet-friendly too

children were upset the pool was closed

pool way to small for number of guests using it. also, no hot tub.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

this staff was nice and friendly as well and it's a pet friendly hotel

free surface parking and it seems safe

good pillows, plenty of vanity space around the sink to set toiletries, fast elevator, convenient parking, very

there was no cell service or wifi in the banquet halls

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

pet friendly

breakfast was not free.

comfy bed and pillows. restaurant and bar onsite.

breakfast should have been included

also the best part is the shuttle service that the hotel provides

i could hear the expressway by way of the wall air venting system. there was no breakfast.

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

it was in bar area looks like a private restaurant and bar

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

it s always huge, clean and laundry on site

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

laundry machine didn t work add the staff was not friendly

no laundry room that i can see, snacks over priced

i used the laundry service was soooo outrageous.

pool was closed

roof top bar is great.

great decor great view great tv and wifi.

the rooftop pool and bar are dreamy and unforgettable

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

coffee and tea are always available and i use the gym, they are so clean

i was not able to contact room service

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

wasn't much of an outdoor walking area--it's sort of in the middle of a bunch of parking lots and shopping

hotel was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

beautiful facility nice gym, clean

especially the room service and the pools

fitness center needs better supervision (kids using it as playroom)

food, swimming pool, location and parking

no change for the laundry room.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

the wifi worked well and the breakfast was great

hotel was very clean, beautiful lobby bar area, nicely decorated

the kids enjoyed the swimming pool and the location was near enough to public transit that we could

gym and pool with gorgeous view

very helpful and friendly, suite was perfect with lovely view, breakfast was great each morning, bar in the

at least 9:30, busy day, hard to be up, ready, and down there before 9 each day, especially with kids

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

laundry broken, no bath tub

laundry out of order

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

there is laundry room for the guests

no laundry facilities

no onsight laundry like many other places have

there was a large amount of guest noise on the hallways.(kids)

room service not always on time, and tray often incomplete (no bottle opener), once i used in room

were supposed to have 2 queen beds but we only had 1 for 2 adults and kids

i thought the bar would be open for new year's eve but it closed at 3:00 p.m.

good gym and laundry

having a laundry facility and gym on site was fantastic

room and laundry

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great

restaurant and bar downstairs, walk to the best of the west loop (must try roister and aviary

was annoying to keep doing the wifi for each day you were there

get the wifi to work properly, it said that i was successfully connected, but it never worked so i had to

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

no airport shuttle, listed on website and breakfast was instant coffee and cereal

the laundry and ice were close but laundry always out of order

laundry is also available with purchase of detergent there

location and the fact it had laundry

there is a laundry room on the grounds and restaurants and shopping malls everywhere

the laundry facilities

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

loved the free laundry and gym facility

pics provided of laundry and trash we took out

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

spa and gym were great

i suggest order room service and wait or go in the restaurant and dine in

it had some weight machine, the gym is limited overall

the room itself has high ceilings, spacious, clean, and we had a room with a gorgeous view of the sears/willis

pool closed at 9pm and $73 for overnight parking per day

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

would love to see a smoothie bar with greens, frozen fruit, oat milk, flax seed, etc

no pool and the gym was a bit sparse.

breakfast was great love the sofa and seating area of the room

in wicker park was good - room was a good size, the bed was comfortable and bathroom clean - the gym was decent

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

wifi was almost nonexistent

parking close to your room

the wondering of random people near the parking lot

multiple restaurants in house, room service, laundry, and there s a steamer

com) but only a yoga studio, questionable laundry prices (8

the shower was very strong. the free wifi was good.

multiple restaurants in house, room service, laundry, and there s a steamer

wished there was a room to accommodate 1 adult and 2 kids

room service food was delicious

never received room service to clean the room

strong scent used in cleaning supplies perhaps. too much. no candy in snack bar in lobby.

the bed was extremely comfortable and the hotel bar and restaurant was very nice

so i would suggest them to make this on-demand room service more efficient: you could request a soft clean

website stated laundry services-none available

my kids were left in the

were no changing facilities on the pool or gym so we had to walk back to the room wet and in swimwear

room cleaned when we returned after 2 hours were apologetic but blamed the other person at theses kids had other

also, the free shuttle to the hotel was there as i arrived, so i didn't even

was very friendly and i loved while i was taking a pilate class or massage, our kids and hubby could also spend

you can work out, have lunch, sit by the pool, chill on their rooftop deck, take classes, have your spa services

courts, pool, and gym were amazing

courts, pool, and gym were amazing

expenisve and loud alot of kids running around

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there is laundry, which is key when on a road trip

there was an on site laundry which was very useful

my kids enjoyed the swim in the evening

it is impossible talk with room service

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

where on their website did it mention their evening bar and food service was going to be out of order do to the

beautiful courtyard and good size pool for the kids

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

the room was still at rose petals from people before us