immaculately clean and tidy from the room, bar area, restaurant and staff

the staff from reception to bar to restaurant to breakfast to dinner to room cleaning all served with a smile

trying to find a negative but couldn't,it's a lovely hotel great bar and beer garden, great breakfast and the

great bar and restaurant and excellent breakfast

all bar areas are clean, and the room is comfortable

lovely drive up, rooms big, bed comfy, bonus having pool

room was nice and spacious, wifi was good and free to use.

room was nice and big, big bath also, good wifi

also the wallpaper was peeling off the walls but the bed was the biggest pet down as i love to sleep in a comfy

gym staff great

breakfast was really good with a wide variety

the ev charger in the car park did not work

great experience amazing restaurant with the best breakfast ever according to my daughter the kids loved everything

hotel we went swimming and used the gym facilities breakfast is very good with a good selection

the swimming pool, food was lovely and the staff were

ease of check in was good, room comfortable. breakfast excellent. parking also

a pet friendly hotel there's not really an area to take them to the toilet but everything else is

food is nice to both on the evening and breakfast

our host last night was not the best, the people for breakfast were wonderful

for two kids age 8-13 year sofa bed two small, mattress very poor

room was massive. great for kids. dvd player in each thr kids beds.

wifi was weak and inconsistent, so not that great for working off a laptop in the room

location is so peaceful after a busy day and the bar area and restaurant were a grea5 place to relax

loads to keep the kids entertained

disorganised information, communication between kitchen and front desk

the laundry service was very poor had to go and get clean towels myself

it was easy to book with the spa to use the facilities, although it was very crowded due to its small size

i ve had the room service meals which were lovely

pool was small..... too many children.

the bed was comfortable, the shower was hot with good pressure, and the wifi worked well

no laundry service

parking in disabled bays due to rugby match patrons using car park

safe car parking and a feel good atmosphere from arriving to leaving

stayed here for the third time just wanted to say staff was very good as we needed late check out wasn't a

breakfast lovely

there's a constant hum/drone of noise, maybe air conditioning or laundry so its not a quiet nights sleep and

they left out rose petals on the bed & a couple of drinks on ice in the room with a bottle opener & a warm,

room service menu limited and club sandwich disappointing

it was nice to have a cinema set up for the football and a gym

nobody at the bar to check in for quite some time on arrival.

on two occasions failed to fulfil our request for a hairdryer and whether it was possible to have laundry done

was clean, staff friendly and welcoming, breakfast was great plenty of choices, bar was relaxing, i chose to

the wifi was really slow

my father so easy for us also staff are friendly you just feel welcome and relaxed great for the kids to i will

great having a restaurant and bar next door

the walls are paper thin, party in the next room, had to ring reception 3 times, also kids screaming up the

room service only on 2nd day

no wifi connection in room

we had to leave early so missed breakfast, but the hosts made us a take out bag with croissants orange juice

the wifi was very patchy and frequently dropped out.

information re wifi code ( had to ask) no menu in room or information about restaurant opening/closing times or

, parking , staff were super -so friendly and accommodating

the parking was a little chaotic, and there was no disabled parking

pet friendly hotel and very helpful well mannered staff

restaurant/bar on site , could take pet dog clean lots of outside tables bars etc

room staff bar very nice inside and out parking

lady who checked us in was really helpful and friendly, got us early check in and was happy to sort our

the bar down stairs was super convenient and the staff were just incredible

we travelled from australia and helped us settle in so much with early check in, the area, anything we needed

everything was excellent very clean and tidy hotel with great parking

ok, smart tvs are good , bed is pretty comfortable, and very usable ensuite bathroom , free parking is a

the location was good with lots of free parking

would have been nice if the bar did food

on site were super friendly and a delight - great parking facilities and super close to town

bed was clean and comfortable and plenty of onsite parking

abit dated don t get why it s b/w plus room 20 is right next to the laundry room so we could here the dryers

friendly staff.good room service

lovely bar area and restaurant

staff were very helpful and room service was prompt

extensive parking available

close to a laundry

friendly staff. close to family. close to transport close to laundry

breakfast buffet was excellent

of room in the bar area i felt really at home my room was very comfortable no problems loved it not far from

they sure did deliver, staff are very friendly, and the guests were helpful too esp with the 4 kids i would

we're able to accommodate our request of early check in which enhanced our stay even more

wifi reception poor.. no mobile signal

bathroom had a drain smell no room service !

comfortable room, great parking and lovely food

parking was easy and free and although the m6 noise was loud outside the hotel the soundproofing

had a long journey but the bar staff and kitchen staff managed to get us a bite to eat

too much chlorine in pool and jaccuzi

spacious hotel with plenty of parking

breakfast is always 10/10

noticed fun engaging activities around halloween - great if travelling with kids

of hotel, easy of parking

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

misleading pet friendly/attitude of the staff

leisure facilities were excellent; pool, jacuzzi and steam room. a fabulous way to unwind.

s a good range of dining options available, including a restaurant, a more informal bar menu, room service

nice clean pool area, good gym

it was very kids friendly hotel

breakfast was excellent. the spa and pool were very good.

free parking

there is a swimming pool without any additional charge unlike in other places, you can use facilities even

clean rooms, pool/jaccuzi/gym all available to use as a guest, well worth it for a little stay away

early check in was available at no extra charge rooms were clean and

no breakfast or bar in the hotel, but that wasn't much of a problem.

i was asked if i would like to order breakfast, i did and received a discount for early booking

young guy on reception and bar extremely helpful, polite, and friendly

had no wifi in rooms to watch most channels on telly

your laundry services were not appropriate for that and the

they have a very well priced laundry service that returns your washing clean and folded within 8hrs

the breakfast was excellent, comfortable beds. clean rooms .

good breakfast too

no wifi connection.

needed help with pet and receptionist was extremely helpful

the tiredness of the pool and gym.

+ location close to the m6 + clean + good wifi + free car parking on site

& i the lady on reception - (long haired lady think call siobhan) was brilliant - ensured i had wifi in the room

paying each time i used the pool and spa didn't make it clear enough at reception

as we still had one clean towel, but we were disappointed by the quality of their clean laundry

we arrived and couldnt check-in, the room wasnt ready due to a laundry miss hap

a thin wall with a power plant , possibly the laundry room where the machinery kicks into life at 6

wasn t full , yet my room in the annexe was located next to a boiler plant room or industrial laundry , which

hotel is struggling a little at the moment and there isn t a spa or a restaurant

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

staff friendly. big car park .pet friendly

easy parking, excellent breakfast, comfortable, quiet, nice bar. great value for money!

asked staff for a pot of tea said they did not do room service

no laundry facility the shower didn't have a door/ curtain room 212

rooms lovely staff excellent great spa bar and restaurant all good value

room above back door of kitchen meant noise started around 4.30am. breakfast was disappointing.

the pool/spa facilities were lovely, and we enjoyed a few very relaxing hours here

maybe a kids menu aswell even though the staff did help on this situation aswell

awakened at 4am with laundry arriving and being wheeled into hotel on metal trolleys

we used spa treatment that was relax before we go back home

disappointing especially for the kids

the gym and pool

the toilet roll bar was very loosely held in its housing and kept falling onto the floor at the slightest touch

was perfect the pool was amazing our grandson loved it

room service was good and all the staff were extremely helpful

the only thing was it hadn t opened long and no pool jacuzzi or gym , deffo be back

staff all friendly hotel spotless room service food was

secure parking

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

lovely pool

no space to walk in the room once the kids sofa bed was open

the wifi worked well, and there was a plug socket by the

location of the hotel was perfect for me and the breakfast was great

music being played at around 4am-7am sounded like it was being played int he kitchen/laundry

the hotel is lovely, staff so helpful and friendly, love the little play area for kids indoor and outdoor and

free parking with registration but ev charger is allowed just for 90 minutes and is payable

wifi was patchy

the playground outside was fun for the kids

bar was not atmospheric ( we went to the pub next door) no laundry bag in the room or safety mat for the bath

all fabulous free wifi would've been nice though

golf course access and fitness

very quiet, excellent suite, pool amazing

so relexed, pool fabulous and breakfast

if i have to comment negatively i'd say net in the lodge kitchen needs freshening or changing ..

evening meal and breakfast excellent. bar drinks good selection.

and free parking

pleasant and helpful staff - they kindly accommodated a slightly early check in the hotel grounds are pretty

and was great room service 10/10 through & through

beds the bedding cheap pillows they advertise free wifi which doesn't work in all rooms

the last time i stayed they kept half my deposit back as they said my room was dirty but had no room service

tv and wifi worked great

wifi hardly worked in my room

australia we often / usually have a little fridge in the room washing/ laundry facilities only thing

lack of laundry service - fortunately there were a couple of laundry companies in the area

turning radiator off lumpy pillows i don t normally have skin any issues have you changed laundry company

the price of room service.

situated in an excellent location and the staff are excellent, a special mention to luke in the bar who was more

stinginess - had to ask for room service, had to ask for shampoo, website said laundry service but staff were

pet hate of mine, you cannot open the windows even just a small amount in these more recently built

staff were friendly and helpful for late check out

amazing breakfast, free wifi, very clean room and toilet, free parking, comfy bed

no weight machines in the gym

wifi was good but not as good if using 2 devices

wifi wasn't brilliant, so i gave up on it

the adult fish and chips was awful - kids sized portion of (almost black)chips and a limp, soggy piece of

the room was adequately sized for a family room, free wifi is a bonus.

decent size, clean rooms and good early morning breakfast choices

excellent parking facilities

good car parking, quiet location, friendly staff. room very comfortable.

ample car parking

very comfortable large bed. excellent breakfast. good evening meal. friendly, efficient staff.

fabulous the breakfast had a great selection and staff were excellent

booking was changed from the previous three weeks and i was put in a room that was next to the laundry and a

was no iron in the room/available though there was a laundry service(have to pay for)

room the first night was next to the laundry and the machines were operating all night, keeping us awake or

i wanted to do some personal laundry but was not able to. but i coped!

need a total refurbishment, large mound and damp patches in our room and s view of the dirty laundry

the club and lounge bar was a nice environment with amazing views

wife said the ladies spa changing rooms shower area is a bit mouldy on the ceiling from the steam nothing a coat

there was a golfing competition on so parking was a bit of an issue

plenty of parking

no need to hike prices up in the hotel bar

55am by a reversing laundry truck - outside my bedroom window

room service was exceptional, especially the chicken wings

use of pool in adjacent leisure facility

the swimming pool and their service

all the staff from reception to the bar were polite courteous and helpful and also a special mention to val