lack of laundry service - fortunately there were a couple of laundry companies in the area

australia we often / usually have a little fridge in the room washing/ laundry facilities only thing

turning radiator off lumpy pillows i don t normally have skin any issues have you changed laundry company

bed was comfortable slept well and the wifi was really good

the kids running riot up and down the corridors til midnight and before 7am

tv and wifi worked great

beds the bedding cheap pillows they advertise free wifi which doesn't work in all rooms

the last time i stayed they kept half my deposit back as they said my room was dirty but had no room service

wifi hardly worked in my room

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

room service

staff 'accidentally' calling the room service phone in my room, very late at night thinking i had ordered room

not enough choice on breakfast as some people aren't able to eat what you offer

no guest laundry despite what website says

kids loved the pool

wifi in the rooms outside of the main hotel was very poor

lots of facilities plus they have ev chargers (monta charge app needed) so had the extra peace of mind no

the spa and gym were included which we didn't expect! massive clean room with very comfy beds

your laundry services were not appropriate for that and the

they have a very well priced laundry service that returns your washing clean and folded within 8hrs

great early check in so able to go to the football match.

com, reception said i would have to pay to use the swimming pool (5

paying 15 dollars for an early check in the room was already empty

drinks prices are quite high and room service costs are higher than previously.

i had a comfortable sleep. the kids had fun. the breakfast is outstanding:)

gym and swimming pool were excellent

staff were friendly. clean hotel and has a gym which is a bonus!

clean rooms, pool/jaccuzi/gym all available to use as a guest, well worth it for a little stay away

there was ample parking for the guests

plenty of free parking

freindly and helpful staff . cosy room . loverly grounds and the spa and pool are really good

ordering room service i could hear a member of staff swearing in the back ground

the good thing is that they are pet-friendly ( 10 per pet, per night)

bar was not atmospheric ( we went to the pub next door) no laundry bag in the room or safety mat for the bath

facilities are fantastic - used the pool, golf simulator and gold course

i combined a business trip with bringing my young teen who was allowed a late check out whilst i was in a

stayed two nights, we absolutely enjoyed the spa and gym facilities

pool access was easy and has the added benefit of watching aquafit which my kids loved

music being played at around 4am-7am sounded like it was being played int he kitchen/laundry

stayed previously hence rebooking again , and the added convenience of an ev charger on site is a bonus

if you go by car the parking is included

,breakfast was perfect free parking for your stay and if you want a workout they have a small gym

staff at bar were pleasant and chatty created great atmosphere

good size tv and the wifi are excellent

excellent wifi

plenty of easy parking

get wifi to work, my room was over in the new/modern bit

only get wifi on one side of the hotel tv didn t work in one of the rooms the breakfast wasn t up to

no laundry service

the hotel is suitable for all abilities and includes a small gym

ac was not working well so my kids were sweating hence 9/10 but i did not worry much about it cos i was too

no room service for food

lots of parking, great breakfast, comfy bed, very clean, will definitely use

on two occasions failed to fulfil our request for a hairdryer and whether it was possible to have laundry done

good pool and spa facilities and really comfortable bed! staff was really friendly and helpful.

much room to sit around the pool to supervise kids

stay was amazing kids enjoyed the swimming lovely and clean staff let us check out a bit later was brilliant

my father so easy for us also staff are friendly you just feel welcome and relaxed great for the kids to i will

lovely hotel with bonus of spa facilities

by the time it was corrected my kids had lost

30 mins early to check in no bar open for tea coffee or beer after travelling to get there

full restaurant & room service, advertised on the website

there was room service but would you pay 5

with everything, although we were wakened early as our room was above the entrance where the laundry van turned

food missing from room service order but as we were in a rush we didn't have time to rectify it.

in pet friendly room

thought the drinks from the bar and in the restaurant very overpriced .

the wifi connection did not work in the bedroom, only downstairs in the public areas

unfortunately as the main bar and restaurant area were so large it was very

staff very friendly and helpfull. good wifi. cheap

location , great parking

would have been nice if the bar did food

im a repeat visitor here like location,staff wifi

sunshine, the staff were really friendly from the nikon loving receptionist to the restaurant and bar staff

especially the english born staff and a european staff maria she was the best and the kindest , bar staff and

to find, lovely gardens with lots of parking, beautiful building, great welcome with an upgrade, very comfortable

rowdy people wanting the bar to reopen!

clean, well maintained - good room service

a thin wall with a power plant , possibly the laundry room where the machinery kicks into life at 6

we arrived and couldnt check-in, the room wasnt ready due to a laundry miss hap

as we still had one clean towel, but we were disappointed by the quality of their clean laundry

wasn t full , yet my room in the annexe was located next to a boiler plant room or industrial laundry , which

staff super friendly, breakfast and bar meals great. i thought the price was reasonable.

close to a laundry

friendly staff. close to family. close to transport close to laundry

the breakfast was very good, and overall we had a fantastic stay

great room, lovely staff and brilliant breakfast.

that said we had travelled to the open golf at birkdale so were quite happy to relax in the bar restaurant area

stinginess - had to ask for room service, had to ask for shampoo, website said laundry service but staff were

spent the night with my partner just for a night away from kids to have a drink and relax

staff were helpful! bar was great and breakfast was good too!

room very clean. good breakfast. very helpful staff

also adding weights to the gym

location spa and gym

very quiet location with excellent bar and good menu

had to pay 3 extra for 2 of us to visit the gym whereas the website shows it included - gym and pool is always

liked the friendly staff, the atmosphere in the bar and the happy hour with a quick simple menu

the tiredness of the pool and gym.

had a couple of little winges: you said you would only take the towels away for laundry if we left them on the

friendly staff, clean rooms, good breakfast selection even for fussy kids

felt the breakfast and dinner service was excellent, one of the main highlights of my stay

breakfast was excellent and good selection

was very fast wifi, & good location, hotel was nice & clean

he looked to see id checked in the day before and advised room service is only given after your 2nd day stay

easy to get too easy parking

everything especially the daily room service

room carpet flooring. early check in big spacious room

switching off wifi was bad

awakened at 4am with laundry arriving and being wheeled into hotel on metal trolleys

location, parking, facilities, cleaniness and breakfast were all of a very high standard and

everything lovely breakfast ,brilliant facilities included in price,sauna,jacuzzi,pool,steam room,gym, nice spa

my wife was recovering from illness we ordered room service

the toilet roll bar was very loosely held in its housing and kept falling onto the floor at the slightest touch

all the hotel was good the rooms were clean and tidy the staff were great, nice bar area and breakfast was

top breakfast, good location, great staff, good gym and pool

the bar staff , restaurant staff, room service again just so pleasant and made us feel like nothing was

all the hotel was good the rooms were clean and tidy the staff were great, nice bar area and breakfast was

due to some mobility issues we used room service a lot in the morning

car park with laundry trucks early in the morning

in reality we were on the first floor overlooking the car park on laundry collection day

great staff, comfortable bed and excellent free breakfast

excellent wifi

isn't actually a fault as such with the property but we had a family of very rowdy kids who loved running up

up at 5am by laundry delivery truck then again at 6am by food delivery truck

decent facilities, staff (particularly sharon) were fantastic, newly refurbished room, brilliant breakfast

friendly staff, very helpful and informative of bar opening times, room service, calling taxis etc

room was comfortable, just a bit warm, and there was a used kids menu in the pocket of info

ideal location for us, very clean, comfortable, good bathroom, air conditioning, good tv and good wifi, very

need a total refurbishment, large mound and damp patches in our room and s view of the dirty laundry

was no iron in the room/available though there was a laundry service(have to pay for)

booking was changed from the previous three weeks and i was put in a room that was next to the laundry and a

room the first night was next to the laundry and the machines were operating all night, keeping us awake or

i wanted to do some personal laundry but was not able to. but i coped!

the wardrobe had just one shelf which had laundry bags & an iron on

no slippers also, laundry was expensive, location little far from

kids eat free for dinner.

to pay for my parking in the hotel car park, wifi was very poor

was very welcoming and helpful, he accommodated on my early check in request and was amazing, did offer to change

saw room cleaner using laundry towels wrapped around mop which is not their intended purpose

could have done with another towel but understand this is budget so keeping down laundry costs.

they tried to give me a dirty laundry cart for my baby to sleep in

without laundry service

it's pet friendly and allows late check out which was the main reason i booked this

rooms smell like wet laundry, the bedding is rough and the beds are hard

had to pay 10 pounds to do my laundry and i didnt like that

it was great that the staff let me use their ironing facilities in the laundry room, it would be much more

they also let me use the iron in the hotel's laundry room to item some crumpled clothing

sky sports tv in the bar area

i was told over the phone i had missed room service at just after 8

wifi is not good in room 30 but i was so tired i didn't care.

the facilities were great - gym had a good range of equipment and the pool are was so relaxing

plenty of parking available

wifi didn t work in restaurant or bar

gym would benefit from some hand weights and some mats

early check in wasn't an option

great for kids, football pitch on roof for kids to play, and fridge of treats for kids for free.

i could possibly have is that it would be lovely to add a little more versatile equipment to the gym

ordered some food later at night in the bar area, (panini), when it came it looked like it had been thrown on

i like that there was a laundry room on site for guests too

fantastic free laundry in the basement (buy wash tablets at reception) and tumble driers

room, lovely breakfast, laundry facilities, really clean, staff knew the local area & were helpful/friendly,

free laundry and big room

free laundry facilities if required

and went back to celebrate our 1st anniversary, it was absolutely beautiful the staff lay red petals all over

beds lovely, helpful staff food quality all ok (we got room service breakfast & ate tea in the restaurant) room

the bar area was lovely and the staff were friendly and helpful

could only get wifi on one device

food is good, staff are great, wifi is fast and plenty of parking

the laundry was plentiful and very clean

  the staff are friendly to my kids, which is important to

staff so friendly and couldn t do more rooms are gorgeous comfy beds room service amazing

the free wifi was hit and miss

beds comfy warm comfortable areas bar dining room and bedrooms etc

i left some dirty clothes for laundry but they did not take them without given me a reason although l followed

we came after spending a week at the lake district so had 2 bags of laundry

staff were the best i've ever experienced and we do a lot of breaks away from the kids

no gym or pool area for children.

they gave us complimentary late check out until 13:00 as we had a massage booked at 11:30

there were marks all over the walls in rooms and corridors, mess on the carpets, dirty laundry left outside

the bed was extremely comfortable. tv was good. and the lights were cool, gym was good.

staff was very attentive and even upgraded our stay and gave us a late check out so that we could enjoy the

gym, free wifi and refreshments in the comfortable restaurant area

the location is perfect if you're going to the ao arena, we didnt use the gym or pool but we said we will return