convenient location fair value free parking free wifi nice en suite

, parking , staff were super -so friendly and accommodating

parking ,the room ,the bed ,the shower room ,the food ,the drinks ,the staff

nice sized room, big bed, plenty of parking.

restaurant/bar on site , could take pet dog clean lots of outside tables bars etc

no laundry facility the shower didn't have a door/ curtain room 212

the shower should have a sliding door to prevent pool of water

were really helpful, they couldn't offer room service for my dinner but my meal was all sealed up in reception

maybe a kids menu aswell even though the staff did help on this situation aswell

sadly the kitchen was closed for the evening meal.

everything like room service, free parking, great food ,good selection of room service,staff are great , great

friendly staff, got upgraded, loads of parking, beautiful building, would definitely stay again

do with wider disabled parking spaces

pool ,the jacuzzi the rooms are exceptional the staff are very polite and helpful i haven't tried

the staff were lovely , nice and comfortable pool facilities are good

the laundry service was very poor had to go and get clean towels myself

disappointed about our room service as nothing was refreshed and no clean towels for our second night and was

value, only paid 75 with breakfast and there's a really nice pool, jacuzzi, steam room, sauna and modern top

we loved the gym, pool and spa facilities

was perfect as it was a 15 minute walk to the st helens stadium and free on site parking

breakfast was exceptionla the staff were great got in very late so to late for wifi use did i say the breakfast

excellent staff , great food , free parking

excellent room service and friendly staff.

no bar restaurant room service

the room was above the kitchen

great place to stay great parking

but was from the kitchen staff not reception

please improve the wifi..it is woeful..

away from the busy part of liverpool. plenty of parking. lovely meals

kitchen was closed until october, so no breakfast

pet friendly. staff were so very nice, kind and obliging.

staff brilliant. car parking location. great breakfast.

wifi was patchy, bathroom dated but adequate, no lift

we parked our car their for an extra fee through another company and it was cheaper than airport parking

loved the location, parking, lovely clean room. staff friendly.

welcoming & friendly, were great with the kids & going out of their way to give them the best stay for their �

rooms are basic would recommend to friends and family would love to stop here on a match day kids enjoyed there

member of staff was very accommodating, especially with the kids, and ensured we had everything we needed and

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

perfect for my requirements. free parking outside, always a bonus.

55am by a reversing laundry truck - outside my bedroom window

didn't sleep a wink due to crying kids next door

access to the spa next door (outdoor pool and jacuzzi

room service was exceptional, especially the chicken wings

you had to go out of the hotel and across a car park to the nearby gym to use the pool

filthy, the floors had never seen a mop, there is no secured parking by request or otherwise, no bar on site (

we watched pink in concert and staff made sure our taxi was booked and showed us the free car parking

of the sights that had connection with the beatles from where they first met in school, the first bar they played

parking is on a nearby side street unless they have any tokens left for the adjacent street, which

explain the parking for car a bit better on internet

or possible to have room service nd some of the staff in the bar weren't very helpful

wifi good and decent reading lamp

comfortable rooms, decent breakfast and a reasonable price

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

room service available for breakfast

bar is relaxing

we used the spa and had a thermal experience

spa was fab despite the pool undergoing essential maintenance we still got to use the other

the private rooftop spa was fantastic, the treatments were excellent and the outdoor pool is absolutely gorgeous

excellent wifi

being next to the laundry room

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

clean twin rooms and good size kitchen and lounge

signal and couldn't get the wifi to work, probs are own fault tho cos we didnt even ask how to use it and were

good kitchen, excellent

our laundry for a very small fee

location, nice comfortable bed, big room, good room service

free wifi poor, but i've never stayed in a hotel where it isn't

we did not have wifi connection in our room

the coffee could be better; the wifi was a bit slow late in the evening;

wifi good, laundry

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

a dreadful noise was coming from the kitchen or laundry at

the restaurant has an open kitchen but the extractor fans are very noisy which was a little distracting

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

hotel features a nice swim and spa area which is so unique compare with the hotels around, as well as its the

a great hotel close to everything i needed could get the pool open though seems to be close the times i have

was great and everything is so close to the hotel and the train station is so close to and the bar in the hotel

, friendly check in , received late check out which was great , lovely big halls and great location and having

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

laundry left outside our room for the whole stay

no laundry on the weekend.

food. gym. bed and room very good.

could have been more gluten free options on the kids dinner menu and main (adult) dinner menu

laundry not collected.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

wifi should be free and much faster

would have liked to see a few free weights in the gym, it was mainly cardio machines.

child friendly in the bar area, there were even games for the kids to play

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service

the room has a little kitchen the building has laundry and gym!

great having laundry facilities

location and facilities. gym and laundry were a bonus!

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

staff couldn't have been more helpful- directions, allowing an early check in, permitting bag storage after

kids bed had black mould

helpful and friendly staff. room service meals excellent

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more

location and gym facilities. the bar and football on the tv

efficient staff, great room (and excellent value on this occasion), nice bar area, perfect location

hotel as it was a short one night stay but next time i ll try the bar (looks very inviting) and room service

wifi wasn't great.

even for a hotel the bar prices where very high

there was a very nice atmosphere all around the hotel, in the reception, bar and breakfast/restaurant area

there are no in-house laundry facilities.

t get laundry done because it was the weekend supposedly

point i would make was to make the hotel's wifi code visible in the hotel room

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

breakfast was plentiful, warm and tasty

it is perfect for parents with older kids or 2 couples

wifi was great perfect for our stay lovely breakfast across the road

absence of an on-site restaurant was a minus and not appealing to family with young kids

welcome drink a nice surprise comfortable bed late check out no problem

it is spacious for a family of four with some segregation of space between the parents and kids

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

a petal in the wardrobe from people before and bit of dust round the room

is a hotel pet friendly our kitty cat loved it and so us

great wifi

wifi isn't the greatest, but decent enough

breakfast was lovely- service a little slow but think that was due to lack of staff

the bar areas were very full and residents didn t seem to get priority which was a shame

evening meal was of a high standard and delicious as was the excellent breakfast with a wide variety of choices

cost of breakfast and cost to use pool

excellent room service, great bar and restaurant

central location - comfortable rooms - early check in available

nice cooked breakfast good location to shops great bar polite staff

room as roomy with tea and coffee facilities hot shower big mirrors fluffy towels lift tv wifi comfy beds and

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was

great bed! friendly receptionists & bar staff

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

location was perfect for exploring liverpool with 2 kids

enjoyed our stay with kids

one centre and albert dock it was so near everything with minimal noise i couldn’t fault it my kids loved it

breakfast was very impressive also

cooking or laundry facilities

location, bar and staff

great location, very clean, good facilities, good free wifi.

wifi is not stable

poor wifi. single glazed windows.

pet fee is not cheap and you can only know the price when you confirm your booking

worked well having the extra space for the kids

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

the kids said the bed settee which they slept on was very uncomfortable

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

wifi was awful in room 1410 and the view from the room is a wall

the wifi was terrible.

complimentary happy birthday cake which was a nice touch :) we used the spa facilities for 20 (pool, thermal

to be a slight problem with midges(small flies) in the bar / restaurant which i noticed at night and in the

hotel nice a bright, welcoming, staff friendly. beds very comfy. ample parking no charge .

only used the breakfast bar and that was good as it was hot

time within 45mins room service knocked on my door whilst i was sleeping to see if they could clean the room

room service facility at least until the kitchen shuts

rooms very clean, parking great a good ideal with the snack restaurant