large pool

breakfast good, very friendly and helpful staff at every turn, good gym.

wifi is not good in room 30 but i was so tired i didn't care.

dining area and bar area and common areas all excellent and very lush

settings, good parking

need a total refurbishment, large mound and damp patches in our room and s view of the dirty laundry

was no iron in the room/available though there was a laundry service(have to pay for)

booking was changed from the previous three weeks and i was put in a room that was next to the laundry and a

i wanted to do some personal laundry but was not able to. but i coped!

room the first night was next to the laundry and the machines were operating all night, keeping us awake or

was luke warm, nobody picked up the breakfast in bed request, bar food not nice, woken up by laundry truck

we had room service for dinner

we stayed with our pet dog, and was made to feel very welcome

parking, lovely calm environment, great decoration

everything well looked after with spacious room and very nicely decorated restaurant and bar area

our shopping was being kept in the laundry store and it was returned to us in tact

the hotel was clean, lovely hot baths for me and the kids. very good value for what i paid

motorway network with free parking

kids play house literally outside of the door so family

parking,near places to get food,nice size room all fresh and very clean

we arrived and couldnt check-in, the room wasnt ready due to a laundry miss hap

as we still had one clean towel, but we were disappointed by the quality of their clean laundry

a thin wall with a power plant , possibly the laundry room where the machinery kicks into life at 6

wasn t full , yet my room in the annexe was located next to a boiler plant room or industrial laundry , which

the hotel was quiet, in a great location with good gym and spa facilities

pool refurbished since last visit

& i the lady on reception - (long haired lady think call siobhan) was brilliant - ensured i had wifi in the room

spa closed early

paying each time i used the pool and spa didn't make it clear enough at reception

bar service etc was great

awakened at 4am with laundry arriving and being wheeled into hotel on metal trolleys

very clean, excellent spa facilities, swimming pool & gym

the gym is a real plus for this hotel. the restaurant is a very good one with excellent service.

fab bar service, highly recommend bennett's for evening meal

gym amazing

late check out time of 12pm which gave you just that little bit longer to sort yourself out

the spa is a real added bonus, pool, jacuzzi, steam room, sauna and we'll equipped gym

very good facilities - car parking easy, all staff polite and no hidden extras.

staff were friendly and helpful. rooms were great and breakfast was excellent.

reception and bar staff

couldn't get the wifi to connect and access after hours was a bit tricky

spacious and clean. loved having a kitchenette and sofa.

), staff are amazing to accommodate you and do their best if you want an early check in, i do suggest requesting

lack of wifi on the tv. it wouldn t work no matter how much we tried to connect it

the apartments are spotless and the kitchen is brilliant - everything you need with lovely touches such as the

wifi wasnt brilliant and a bit slow but for a night it wasnt a real issue

wifi didn t really reach our room, evening meal which we had , although was cooked very nicely ,

easy, free parking and fast wifi. comfortable bed.

the breakfast was amazing, great parking and really quiet. staff were fantastic too

get wifi to work, my room was over in the new/modern bit

comfortable, clean, very friendly and lots of parking. room services daily. quiet and cosy.

by current british hotel standards, the restaurant and bar prices were very reasonable

poor wifi connection no functioning tv as a result - zero connection for entire stay carpet stains awful

i didn t eat in the restaurant as we had room service which was nice although the menu was very limited in

have weddings here, staff were exceptionally nice, room was very clean, spacious, good tv and wifi, close to

your laundry services were not appropriate for that and the

they have a very well priced laundry service that returns your washing clean and folded within 8hrs

incorrect information regarding early check in for my wedding guests who needed to get ready, saying they could

pool and gym

its a shame the pool and spa is still closed, that's the only negative i can say

laundry facilities would have been better

room and also leading up to tea time and early in the morning and on my floor their were about 20 kids running

bed comfy, breakfast gorgeous

not enough car parking had to park and pay on bus station

friendly and helpful staff comfy bed overal clean and tidy mini gym

my devices didn t like the wifi for some reason,saw it as a risk which i couldn t overcome

was central, with free wifi, parking and breakfast included

location, plenty of car parking, good size room with comfy bed

for an early check in, nothing could be done

small but perfectly formed gym on ground floor

close to a laundry

friendly staff. close to family. close to transport close to laundry

will do there best to help you, breakfast amazing, always stay here when i go out with my big kids highly

also great unlimited use of the ev chargers for

it was reasonably priced and had a very nice breakfast included in the price

easy to find and good parking for a van

bit dated i suppose. rooms were nice and tidy. but just things like the carpets etc .

the very friendly staff, location and free parking.

on arrival, donna was serving at both the bar and reception

comfortable clean value for money very close to all amenities and pet friendly

decent food and a well appointed gym

parking

bar could have been a little more welcoming in the evening

easy parking

good breakfast with plenty of coffee

very adequate free parking

kids loved the sofa bed

breakfast

also add toast with the full english breakfast & better wifi , apart from these minor points all good

peaceful good clean hotel great wifi and parking electric points

convenient, free parking & close to the centre

resolved by the guy on reception who was really helpful and gave us everything we needed , wifi password , code

receptionist, always helpful when need something, warm room with heater and good tv wifi

on the television, one of the showers was not working , a rat infestation out on the front parking area near

we were not informed about the free wifi

and shouting when confronted about his bahaviour he started lying , there was a machine i think a laundry working

as it was an excellent place to stay staff were very friendly and helpful we all so had parking facilities which

it s central, they have great wi-fi, parking places and really nice rooms

there was some building work going on. limited parking

wifi could be a little stronger in the other areas of the hotel however, this does not fault the

the kitchen staff were fantastic and friendly

wifi didn't reach top floor room

felt very welcome when we arrived. the room was beautiful and spotless. breakfast was delicious

breakfast was nice

loved the breakfast

we're able to accommodate our request of early check in which enhanced our stay even more

great choices for breakfast & evening meal

i arrived late after the dining room had closed and they were happy to provide room service

wifi reception a bit patchy probably due to solid walls in historic building

dinner and breakfast were excellent

being unloaded which was very loud which i understand needs doing but we was away from the kids so was looking

no guest laundry despite what website says

a kids menu

we felt as though we should have been aloud longer than 10 minutes access to the hydrotherapy pool

general layout and appearance, room and bathroom, breakfast, gym and spa

stayed in the newer part of the hotel (behind the swimming pool area)

exceptional customer service in hotel/ bar and dining

could not connect to wifi.

i was tired and the helped me organise room

10/10 breakfast

free wifi, which works

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

but we did have a bar meal, which was very good

no breakfast i left early

since i have been taking my pet with me every time they have become accustomed to her and are so friendly

australia we often / usually have a little fridge in the room washing/ laundry facilities only thing

lack of laundry service - fortunately there were a couple of laundry companies in the area

turning radiator off lumpy pillows i don t normally have skin any issues have you changed laundry company

there was a wedding downstairs and there was alot of noise from kids running in the corridors.

the reception was helpful via room service

abit dated don t get why it s b/w plus room 20 is right next to the laundry room so we could here the dryers

plenty of parking

great location for the open golf at southport

nothing really other than i struggled to connect to the wifi

ev charging went well with the point being available both nights we stayed

tv and wifi worked great

beds the bedding cheap pillows they advertise free wifi which doesn't work in all rooms

the last time i stayed they kept half my deposit back as they said my room was dirty but had no room service

wifi hardly worked in my room

towels thin and laundry smelt like an old people's home no complimentary water paper cups and stirrers, no hot

dirty laundry and rubbish outside our room for a couple of hours on arrival and on second day.

some works being carried out by builders however on further inspection it appeared to be the laundry service

woken up at 7:15am to a truck taking away laundry, banging around outside for at least 30 mins

accommodated my request for a ground floor room overlooking parking space so that i could monitor our vehicle

being woken up early with laundry carts being wheeled through courtyard.

the swimming pool for the kids

pool

so disappointing - even more so when we ventured down to the bar and saw a private room full of diners

late check out breakfast in bed staff are nice spas is nice to chill in lounge

spa area hadn't been serviced for too long resulting in laundry bins overflowing with used towels and empty

we then got out next the laundry room and at 20 past 8 in the morning the cleaners was talking as loud as can

but the fact that our room was next to the laundry room and over the kitchen fans that started at 6am each

the fact that our room was next to the laundry room and over the kitchen fans that started at 6am each morning

reception staff did make an allowance for the unacceptable attempt at charging our kids 10 per head to use

wifi not strong enough so didn t reach our bedroom

staff friendly. bar man & receptionist were great.

outdated and shabby furniture in the main bar area

we feel the place has improved even further and set an even higher bar

fantastic location, very clean, great parking

no laundry service

excellent location with everything local and use of a gym 24/7 plus breakfast from 6.30

ac was not working well so my kids were sweating hence 9/10 but i did not worry much about it cos i was too

no option on eggs at breakfast cumberland sausage too spicy for kids no mushrooms

parking in disabled bays due to rugby match patrons using car park

there's even an ev charging point at the hotel ground

room service and glasses outside other rooms left for over 7 hrs before being collected

also the lady on the bar in the afternoon she was still on duty after 12pm

than check in time to allow us to get ready for the races in the absence of being able to book an early check

great experience amazing restaurant with the best breakfast ever according to my daughter the kids loved everything

to pay to use the gym & swimming

we had a junior suit we d booked, but nothing even so much as rose petals had been put on the bed

good sized rooms, pet friendly, pleasant staff.

swimming pool and gym to relax/ keep fit

free wifi well sign posted in hotel menu ect scan codes

ample parking and good wifi

en suite needed a little attention the inner door did not close and there was a bar missing off the mixer tap

swimming pool and sauna perfect

swimming pool far too cold

no mention made of leisure club no mention of the keypad number on gym door

my dog was made very welcome & pet charge very reasonable

location , ideal for liverpool and southport , good parking onsite ,good pub just across the car park

even had a kids play area which our lads loved

professional and wellcoming excellent location, wifi good receptivity and accommodating with our pet

close to motorway which is what we needed for the neighbourhood weekend festival and that it is pet friendly

good wifi

the bar area and breakfast were faultless

very friendly staff, good food. gym very close.

wifi in the room was an issue for us

everything. the staff were so helpful and friendly. the bar and restaurant were lovely.

service was noisy, and laundry service delivery was loud at 7

room service was so fast even at a busy dining time

really good breakfast location excellant

spa was amazing loved the terrace with hot tubs, bar and lounge area

though we stayed at spa hotel we were not bombarded with spa

on two occasions failed to fulfil our request for a hairdryer and whether it was possible to have laundry done

much room to sit around the pool to supervise kids

great pool and spa facilities

big parking place available and good pub in the first floor.

bid parking place available

wifi did not work,shower luke warm and room had dirty cups and hair and kirbygrips in sink, not

excellent breakfast

i did not use the wifi so cannot comment on it

room was superb, as was the bar and restaurant down stairs

breakfast started too late so couldn’t have a cooked breakfast.