wifi was weak and inconsistent, so not that great for working off a laptop in the room

they really engaged with the kids

very helpful staff clean and tidy room, good choice for breakfast. plenty of parking space.

opposite the park & parking

they really engaged with the kids

there's a constant hum/drone of noise, maybe air conditioning or laundry so its not a quiet nights sleep and

the bar is open till late and room service is avail 24hours a day

booked this hotel as it stated 'pet friendly', however they add a 20 charge when you arrive

great location, and the gym was a bonus

no cross trainer in the gym

parking was easy and free and although the m6 noise was loud outside the hotel the soundproofing

lots of parking, good wifi and friendly staff

wifi coverage is very poor

very comfortable, great parking

lovely bar and restaurant, breakfast was lovely

noticed fun engaging activities around halloween - great if travelling with kids

pool and spa were great, felt really safe. free parking and delicious full english breakfast.

breakfast. updated rooms. pool spa. gym. peaceful setting.

terrible smell (potentially a pet dog staying in the room prior)

noticed fun engaging activities around halloween - great if travelling with kids

the staff from reception to bar to restaurant to breakfast to dinner to room cleaning all served with a smile

trying to find a negative but couldn't,it's a lovely hotel great bar and beer garden, great breakfast and the

immaculately clean and tidy from the room, bar area, restaurant and staff

check in to the bar staff, the service was excellent and the room was lovely

all bar areas are clean, and the room is comfortable

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

also loved the gym and pool

nice big hotel, bar and restaurant nice, staff very helpful.

leisure facilities were excellent; pool, jacuzzi and steam room. a fabulous way to unwind.

room service was a cold by the time we got evening meal

pet friendly. staff were so very nice, kind and obliging.

the tv worked well and there was free wifi

ok but was disappointed that although particularly booked as pet friendly we were told we couldn't take dogs

loved the location, parking, lovely clean room. staff friendly.

00pm reception lady was lovely , bar staff were great lovely sitting in the outside area at night atmosphere

loved the spa and the food in the restuarant

didn t work very well so we didn t really get to watch tv as we couldn t connect to the wifi, the breakfast

buffet breakfast was fantastic.

room service was great & again helpful friendly staff

pods in the room are a great shout, the leisure facilities are ideal, it s never too busy, bar area is nice,

wifi was not always working great

than check in time to allow us to get ready for the races in the absence of being able to book an early check

due to some mobility issues we used room service a lot in the morning

over charged at reception and over charged at the bar but the staff were very helpful with the refund

wifi wasn t great

clean friendly hotel. excellent bar and meals

breakfast was superb

who was standing in front of the bar if food was still being served, to which i was told the kitchen was closed

room service prompt and the food was delicious

room staff bar very nice inside and out parking

your web site it states pet friendly are free

no bath in our room as our young kids are afraid of the shower.

the hotel was much more than we expected, a real bargain and great facilities eg bar/kids area

and continental breakfast was excellent lots of choice nice pub/restaurant next door and ample parking

paying for parking when being dropped off

no laundry service

no option on eggs at breakfast cumberland sausage too spicy for kids no mushrooms

breakfast was included and good

the gym facilities were clean and modern

think the lack of room service and lack of choice at breakfast was a shame - but the food was good, no complaints

on two occasions failed to fulfil our request for a hairdryer and whether it was possible to have laundry done

on breakfast floor, due to kids

wifi was terrible in the older rooms - its been this way for the last 5 years as i must have stayed

parking facilities and easy to find

30pm and the staff were very helpful for if we needed food or drinks as the bar was due to close soon but we

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

the spa was a lovely place to relax

wifi good but since registering into your system a torrent of unsolicited emails have followed

i love the food the staff! and the ambience of the hotel. spa perfect that you have there all!

of the m53 it is actually surrounded by woods and offers really good facilities, including a bar, gym, pool and

no menus, bar & restaurant hours, checkout time, room service, pet restrictions, nothing

the wifi was broken so i didn't have any wifi in our room, which i really wanted, but a cable had been

room which were two single mattress put together both different heights didn t even get given wifi password

not dealing with kids from a wedding running up and down the corridor and slamming doors at 1am bar massively

the kitchen had everything we need for family meals, with a large dining table

lovely cooked breakfast

early check in was available at no extra charge rooms were clean and

like staying there,good hotel for the price,staff very friendly and helpful, breakfast is good value

free wifi defo b bk again

needs free wifi as standard

the laundry service was very poor had to go and get clean towels myself

the pool and jacuzzi

parking was easy to find and easy to arrange

the room was really good and the staff were very helpful (they even got me a mat from the gym so i could do my

lovely hotel, food was delicious, great selection for breakfast.

room service took over an hour

we also unfortunately had kids playing knock a door run on our door, on our night away from our own, not the

seems unfair to have to pay an extra 15pp to use the spa/gym facilities.

pool amazing

spa was amazing and the rooms were superb

ample parking

parking was easy

parking on site

very pet friendly. great location. friendly staff.

wifi was good

good car parking facities

guest wifi didn t work, eventually given hotel private wifi access

bedroom was run down with broken furniture, no remote, wifi or proper working kettle

convenient location fair value free parking free wifi nice en suite

convenient access to liverpool, free parking, and very affordable rooms

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

very good room and room service

room size, well set up for kids, the staff at breakfast and the front desk were absolutely brilliant

good size room. staff happy to help. swimming pool a good size with kids section.

easy to find and good parking for a van

the very friendly staff, location and free parking.

unfortunately as the main bar and restaurant area were so large it was very

friendliness of reception staff and natasha liam of hairdryer quietness parking overnight

bit dated i suppose. rooms were nice and tidy. but just things like the carpets etc .

bar and restaurant have been refurbished however the corridors, landings, stairs and bedrooms would

bar , restaurant, room was absolutely immaculate, all members of the staff / team were

we were traveling with 2 kids and they were awesome

parking is available

good parking, great atmosphere pub and restaurant

laundry was out of order, couldn't get shower to operate and no one was ever around to ask how to

used laundry/bedding left at

bins which were just opposite the rear entrance and all the time i was there they had stacks of laundry bags

are helpful, room service went above and beyond, if you re working away, it s bang on

large car parking area, quite and peaceful

music being played at around 4am-7am sounded like it was being played int he kitchen/laundry

isolated so a slightly more extensive selection of snacks and confectionery to purchase from the bar would have

until 3 pm but allowed us in at 12 as we were at a funeral that day at no extra cost,the mini gym was ideal also

check in and check out, the wifi is very good,the bar is reasonabley priced and the breakfast is plentiful lots

she gave the kids soft toys which were a massive hit and she helped us get additional pillows etc for the kids

bar was not atmospheric ( we went to the pub next door) no laundry bag in the room or safety mat for the bath

free ev charging - staff were very helpful and we had a lovely family meal in the restaurant

nice large gym

the wifi was quite

limited room service menu.

stinginess - had to ask for room service, had to ask for shampoo, website said laundry service but staff were

the kids had a welcome lunch pack when arrived which kept them occupied and happy

place to stay got connecting room with the kids thanks to the reception staff

the kids had a welcome lunch pack when arrived which kept them occupied and happy

reception staff were lovely and great with the kids

abit dated don t get why it s b/w plus room 20 is right next to the laundry room so we could here the dryers

no lift and i use a wheelchair. room service was very slow.

poor quality of sandwich ordered at bar (as room service provision) very expensive for a very very basic sandwich

they do have room service available if you are desperate though but everything is very expensive

great location for the open golf at southport

perfect for overnight stop between flights. excellent breakfast and very comfortable room.

have been more convenient if there was a room service for the food

hotel perfectly located for early flight next morning

staff, very clean room, breakfast good with many choices and location was perfect with buses to the liverpool

loved the gym! was so convenient and loved that it was 24 hours!

close to a laundry

friendly staff. close to family. close to transport close to laundry

very easy checking in when arriving late with kids

not the best but a minor concern, was better in the bar area

staff very very helpful room excellent breakfast best tried in a hotel recommend no flaws at all

i can only presume was a laundry delivery as it sounded like metal cages rattling very early in the morning

it was located next to the laundry room and the delivery doors outside

ud83dude29 the noise banging the laundry baskets

given a room with an unclean bathroom with towels on the floor and dirty laundry when we came to the room at 1

the standard of the hotel bar , restraint and staff were outstanding

we're able to accommodate our request of early check in which enhanced our stay even more

beautiful settings, plenty of parking, food good, room nice and spacious

room service late

wifi, in our room at least, was poor to non existent

and efficient, rooms were a generous size, the bed was comfortable, it was a good shower, and the wifi was pretty

the wifi was so so poor

55am by a reversing laundry truck - outside my bedroom window

didn't sleep a wink due to crying kids next door

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

breakfast had plenty of options staff couldn t have helped anymore

we only wish we had known about the swimming pool available next door but we ll use it next time as we'll

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

extra for late check out

the wifi could be improved.

wifi seemed to keep dropping out