the laundry service was very poor had to go and get clean towels myself

room was large, swimming pool, jacuzzi,sauna,and steam room

gym and pool facilities, room was clean and tidy and well presented, staff extremely friendly and

wifi was good for emails and surfing net, didn t try streaming on netflix though

it was easy to book with the spa to use the facilities, although it was very crowded due to its small size

food was good and parking was easy

couldn't find a wifi password anywhere, i could have gone down to ask, but by that time i was already dressed

wifi was for use of everyone in pub, and weak signal didn t even carry to our room

guest wifi didn t work, eventually given hotel private wifi access

good car parking facities

ease of check in was good, room comfortable. breakfast excellent. parking also

the breakfast was goog

it was all.good , especially kids play area..wee man loved it

and continental breakfast was excellent lots of choice nice pub/restaurant next door and ample parking

was ideal size, hotel was easy to find and continental breakfast was excellent lots of choice nice pub/restaurant

was not told about wifi/given details on check in

not so much as didn't like, but vegetarian breakfast could be improved but hey i didnt starve.

who was standing in front of the bar if food was still being served, to which i was told the kitchen was closed

food was not good 3 people sent their food back me included,kitchen needs improvements

great night away for work , plenty of parking and friendly staff

excellent staff, very good room, breakfast very good. spa, pool & gym very good.

that i had to pay into the swimming pool.

the gym lacked equipment. steam room was out of order

in the description for the room i booked, it said there was a fireplace in the room and that a hairdryer would

robes would be nice,just for going from your room to the spa x

there's even an ev charging point at the hotel ground

not enough disabled parking spaces they need double what they have if you don't get in the 4 spaces you have a

hotel we went swimming and used the gym facilities breakfast is very good with a good selection

the breakfast was excellent and the staff were really friendly

helpfulness of the staff, the selection of food at breakfast and the swimming pool & gym.

super comfortable, set up was amazing for the wedding, so much so i m seeing about having more kids so we can

and we always feel very welcome,food is amazing and the fact we can have breakfast in the bar area means our

wifi was patchy, bathroom dated but adequate, no lift

room service was great, facilities were amazing and breakfast was great

welcoming and friendly staff who couldn t do enough for us, the breakfast was brilliant and the hotel price

mins from the train station which was a great help when the rain came down plus the place has a bar facility

great bar and restaurant and excellent breakfast

immaculately clean and tidy from the room, bar area, restaurant and staff

check in to the bar staff, the service was excellent and the room was lovely

trying to find a negative but couldn't,it's a lovely hotel great bar and beer garden, great breakfast and the

abit dated don t get why it s b/w plus room 20 is right next to the laundry room so we could here the dryers

friendly staff...parking and nice room

had ample of parking for our van

great location for the open golf at southport

no lift and i use a wheelchair. room service was very slow.

glitchy wifi.

iter brought pain au chocolate and he didnt seem to know the difference until checking in the kitchen) there

an all round nice place to stay good parking easy for the motorway and the town centre their is a theme park

wifi and internet were week, if you are looking for a quiet stay and don t need netflix on tv or

the night time entertainment for the kids was brilliant

no laundry facility the shower didn't have a door/ curtain room 212

wifi was also really good in all areas of the hotel

clean. comfortable room with good wifi. staff were friendly.

value for money, pool/gym a nice extra,

wifi and hot drinks

friendly staff, got upgraded, loads of parking, beautiful building, would definitely stay again

breakfast was delicious also this venue has a lunch and dinner menu and the room service menu was very reasonable

as we were checking out very early the following day, she arranged room service for our breakfast as the

staff and the spa was great!! would visit again and would highly recommend :)

excellent suite and breakfast - free parking

we're able to accommodate our request of early check in which enhanced our stay even more

free wifi defo b bk again

early check in was available at no extra charge rooms were clean and

the bar wasn't very lively and there was no beer on tap, only bottles and cans.

no breakfast or bar in the hotel, but that wasn't much of a problem.

free wifi would be nice irrespective of hotel booking method.

close to a laundry

friendly staff. close to family. close to transport close to laundry

build massive car park 20 disabled spaces 20 ev chargers big room with excellent wet room good inclusive breakfast

lack of functional wifi or mobile connection was a problem as we had to work.

kids bagsied the main bed so myself and partner were on the sofa bed, rather uncomfortable and my

friendliness of reception staff and natasha liam of hairdryer quietness parking overnight

on arrival, donna was serving at both the bar and reception

the bar is bottled beers and wine

poor standard of decoration and minimal bar stock.

bath tap dripped all night wifi kept dropping out building looked tired, worn in general

no laundry service

lack of a restaurant and room service

staff are very friendly hotel spotless gym is small but good

no room service. no hot water in the morning. not enough milk for coffees not enough teas

rooms are as expected nice size clean modern well equipped furniture wise good beds and the wifi works

there's a constant hum/drone of noise, maybe air conditioning or laundry so its not a quiet nights sleep and

the gym was nice and air conditioned, the bar area was very nice and the room was great

staff, service, check in was easy, check out was even easier. gym was good.

i let her know we required late check out and she told me i couldn t have it due to the hotel been full the

24 hour room service and the staff were so friendly

bar area although didn t open till 5 and a decent location right on the bus stops for town, quiet

we were engaged in research so the free wifi was a bonus

check in staff great rooms big great bathroom breakfast very good good selection bar prices good will definitely

going on in grounds so noise was awful people wandering up and dow landing all night woke the kids several

private safe parking was an added bonus

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

had to go to front desk for room service as phone in room not working

room was big, spotless with plenty of storage space

we also waited over an hour for room service and

hotel was better than expected,friendly staff,excellent food,good spa facilities,room was more than adequate

availability of a gym

gym could be better

i was travelling with two small kids and getting food to hotel room was slightly tricky, although we managed

room service available for breakfast

my kids had to sleep in the bigger bed

55am by a reversing laundry truck - outside my bedroom window

breakfast was wonderful

excellent choice at breakfast, cooked breakfast buffet was tasty, cereal and patisserie options as well as

enjoy being able to access the pool and spa next door for free

use of pool in adjacent leisure facility

continental breakfast available in the bar on a diy basis worked perfectly

off street parking in a private carpark also included

car parking available, they let me park in the morning until i could check in at 2pm

free on site parking and really friendly hosts

for no hair dryer, remote or working wifi they were apologetic but it should have already been taken care of

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

restaurant and room service availability and choices were great

great location with plenty of free parking

the main restaurants menu isn t the best and not a lot of things on there for kids

loved the room service and meals available in the

on two occasions failed to fulfil our request for a hairdryer and whether it was possible to have laundry done

the wifi/internet connection is pretty slow.

easy to access and plenty of car parking spaces

great for kids with swimming pool and carvery, kids also allowed to sit in bar

dinner from the bar was average.

a suicidal face or maybe a whole family of crying faces who have just have just witnessed their pet kitten get

room service only vacuumed the floor, used cup and shower weren't

bar service etc was great

location , friendly staff, good bar area, clean room , plenty of towels, lots of parking honestly apart from

wifi was 7 extra if you wanted to use your own netflix account

awakened at 4am with laundry arriving and being wheeled into hotel on metal trolleys

wifi too slow other than for email

the gym and pool

comfy bed, great wifi, good breakfast

free wifi was poor and bad phone signal at the hotel

breakfast was good as well as the showers, bed & complimentary coffee &tea

loved that you could access the kitchen with breakfast supplies 24/7 and appreciated the free parking

socket is shared and may not be next to your bed - the shower doesn t have stable hot water - wifi signal

good location, breakfast, cheap double room for two and friendly and helpful staff

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next

lovely staff, very helpful. pool, spa and gym were fantastic. comfortable room.

had lots of parking on an eco site

good location. fabulous food. friendly staff. good wifi.

everything the breakfast were amazing

lovely reception area, bar and restaurant very clean, brilliant staff. can t fault it

bar is relaxing

location amazing furniture was uncomplicated and stylish . restaurant and bar gorgeous

had to pay for the swimming pool

clean, tidy great bar and atmosphere

wifi signal was a bit intermitant

being next to the laundry room

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

rang prior to arrival to ask for early check in and were very accommodating

next door kept door permanently open and their kids just screamed and played in corridor from

we didn't have wifi in our room (presumably because it was in the basement)

our laundry for a very small fee

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and

nice bedroom and on-suite. kitchen facilities in bedroom was added bonus. great breakfast.

enabled early check in/bag drop - thank you

wifi and tv reception weak.