the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

excellent choice for vegetarians on the menu, room service was easy to use and timely

00 pet fee per night is a shocker

the wifi worked well, and there was a plug socket by the

staff in the bar gave us a bowl of chips complementary again no need to but we would certainly stay again

solid wifi, good tv, large desk, good shower, plenty of parking with roving night security, comfy bed,

had no wifi in rooms to watch most channels on telly

free wifi would be nice irrespective of hotel booking method.

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient

the location of the hotel being in the northwest of england the price of the drinks in the bar are of a bar in

bar service was very slow, over 25 minutes waiting to be served with only 9 customers in the bar

plenty of parking including charging points

and efficient, rooms were a generous size, the bed was comfortable, it was a good shower, and the wifi was pretty

staff were friendly and the food at the bar was good too

wifi signal was not strong in our room and kept disconnecting.

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

both myself and my partner enjoyed the gym and the pool

hotel was dog friendly and there was plenty of green space around the car park to exercise our pet lurcher

nice location. plenty of parking. pet friendly and good size rooms with comfy clean bed.

bar staff member too

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

my room was too far from breakfast area

nice hotel, friendly staff, convenient location, free parking, gym and decent breakfast

lovely food in the garden restaurant for evening meal and excellent room service

the parking is limited

good surroundings, good car park , nice pool

as i was ill with the flu we requested a late check out which we were given as well as a little well-being pack

pool bit too small. beer expensive.

the kids even received a treat from reception on check in

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

the breakfast wasn t the best but it did not ruin our stay

use of the swimming pool witch the kids

the annoying kids in the pool. i think there was something in the food that made me sick.

kids in room above sounded like they were going to come through the ceiling, ramg reception when

only critique would be no information in room on room service and was travelling alone ended up having a snack

the adult fish and chips was awful - kids sized portion of (almost black)chips and a limp, soggy piece of

were thin and let light in bathroom door see through exiting car park with card not explained no room service

pizza on 24/7 bar was obviously frozen.

was very attentive and helpful, bed was extremely comfortable, effective heating, good wifi, rooms were very

the staff were really helpful and friendly. breakfast was good. free parking

wifi wasnt working a couple of bulbs in bedroom chandelier not working

of parking, reached directly from the main road

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

no fridge in room. no laundry service. no smart tv

parking is easy and plenty of spaces lovely indoor seating areas to chill out in

the gardens, the bar the

the wifi reception in certain parts of the hotel was intermittent .

beautiful gardens - a lovely spa - charming staff - pleasant bar and restaurant

good strong wifi which was amazing

everything about this place,staff and breakfast was absolutely fantastic.

wifi reception was not great other than in reception

generous free parking, takes away any anxiety

room was big and warm breakfast very good staff very good

parking, size of rooms, warm and comfortable, made to feel like a guest and not a number to fill

couid not get connected to wifi with an up-to-date ipad! no problem with android phone.

excellent food, staff, swimming pool/ jacuzzi/ steam/ sauna/ gym. nice big room, well lit, clean

pool/gym changing area fantastic and much bigger than expected

wifi speed

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

laundry services available for a reasonable fee

services which we were suppose to request in advance, as well as little information about laundry services

d to collect laundry from

with little kids, it would be helpful to be able to move it up high

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

it advertises that it has a gym (which is why i booked here) but they fail to say it's an external gym and you

comfy rooms and a good bar and lounge area. perfect location to see chester.

fun vibe in good location with good gym (for additional 5). staff friendly and helpful.

no chalk for the pool table

good breakfast easy laundry service

comfy welcoming bar area

location great good parking friendly staff great room

we were able to choose from a menu for breakfast and they allowed us to keep our car in the parking lot while

i would have liked the wifi to be secure.

laundry going all night

very, very poor wifi in the hotel. i struggled to just check my emails.

wifi

spa was a lovely addition to stay

the beds were really comfy and the kids enjoyed ordering room service

staff brilliant. car parking location. great breakfast.

also the bar was closed far too early if you where staying at the

clean and comfortable, we had the suite which was lovely an big, room service for breakfast was a huge plus,

free parking

cooked breakfast. i rather have a buffet style

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and

the wifi was brilliant while we streamed a show via our phone to the tv as we got ready to head out,

bed was a little firm for me but that's just personal preference and i found the bar price

the toilets in the bar were a bit dirty

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

bedroom no 203 was extremely noisy at night due to the laundry running

no phone in the room to ring for room service, hot water in the morning was lukewarm.

free wifi throughout

slightly dissapointing bar service. had to wait ages for a drinks to be served.

reading the reviews was apprehensive but didn't need to be only negative i could pick was bar was a bit

not get a booking at the michelin star restaurant nor was there any laundry services

told no access to the pool and the spa was not available as should have been booked a long time back

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

room service breakfast

spa sorted me a last minute booking too

amongst staff and kitchen, starters didn't come as advertised, had to ask for the missing food

was disappointing that i only got to know a few days before my stay that the bar and restaurant was closed on

food was not good 3 people sent their food back me included,kitchen needs improvements

the room was above the kitchen

was spot on and the bar was nice to have a drink in before bed

lovely coffee machine and well equipped kitchen and laundry room

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

it even had a laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

great when your pet dog, needs the toilet

were in the anniaxe building and couldn't connect to the wifi at all

top floor room had slanted ceiling so only ideal for short kids not adults

to be able to book into our room until 2pm, we were in and unpacked by 10:45am (and at the bar by 11am)

location, apartment fab, staff lovely and secret garden bar and restaurant wonderful

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

told about the wifi reported faulty tv/tv remote control but nothing done nor was any feedback given ( eg maybe

kids all over the pool splashing

location, facilities, breakfast, wifi, pool, sauna, bed, quiet, toiletries

55am by a reversing laundry truck - outside my bedroom window

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public

attentive staff & big room, room service was a nice surprise

access to the spa next door (outdoor pool and jacuzzi

no spa bath available

i asked if there was a laundry nearby where we could wash our dirty laundry

wifi was hard to find but for one night was not a major issue and understandable considering the

didn't realise it was pet friendly, not happy with animals in the breakfast area.

no secure wifi. no parking on-site but public garage is nearby.

wifi was terrible

the female receptionist who greeted us was very friendly and great with kids

good breakfast and tea coffee juice are served even during thr night and great place to stay

beds, shower, room service, kitchen staff and breakfast.

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until

not been cleaned properly kids stickers all over the floor and cereal also all over the

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

had a gym and bar with saxophone on site for race weekend

was perfect, the staff, room service, room, location and the cocktails were wonderful

i can think of other than better wifi, for some reason it was really slow which made working difficult

very good stay, early check in provided without any problem

the night time entertainment for the kids was brilliant

really quiet! lots of parking , great bed

wifi not great or open

bar is small and not enough staff to serve quickly when busy so you may wait a while to be served

my fourth time here me and the kids love it here staff couldn’t be more helpful thanks again x

easy parking

poor wifi coverage

entrance, the long driveway through the well kept grounds to an impressive manor with plenty of parking

restaurant and cosy bar downstairs

choice a hidden gem in a quiet area- works perfectly if you have a car as they provide free parking

laundry went missing

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

bags of laundry left in corridors had to manouver husbands wheel chair over them

smelly with dirty laundry in the corridors not nice

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

bar prices

pool complex was lovely, quiet, clean, friendly staff

wifi not strong enough for laptop

the pool was beautifully clean and warm with excellent changing facilities for us as a family

were informed that the coffee machine would be available in the bar from 11:00

to find, plenty of parking

friendly staff, cosy bar and a home cooked breakfast

good strong wifi signal throughout hotel

hard to find staff at times and no room service

the laundry service was very poor had to go and get clean towels myself

the cups and glasses in the room were tiny having to use whatsapp to contact reception or order room

spa facilities were amazing the day after a night out

food in restaurant was freshly cooked, bar was good

what s app room service did not respond

30am,apparently problem in laundry

the pool and area was clean and relaxing, the food was lovely. the staff were kind and helpful

to move rooms because of a dog ( love dogs but like your kids you learn to filter out their noises, but not

signal was very poor and the wifi was terrible

have been nice to walk around the pretty japanese garden but this was reserved for the use of spa customers

food served from restaurant was also nice and they provided room

convenient location fair value free parking free wifi nice en suite

pet friendly hotel and very helpful well mannered staff

plenty of parking

guest wifi didn t work, eventually given hotel private wifi access

great place to stay great parking

the wifi was slow and intermittent where our room was

good wifi

away from the busy part of liverpool. plenty of parking. lovely meals

it has plenty of parking spaces