wifi could be better

exceptional customer service in hotel/ bar and dining

loads of parking, although i was walking the canal

good car parking, quiet location, friendly staff. room very comfortable.

10/10 breakfast

woken up at 7am on the sunday morning by the linen laundry company dragging trollies across the car park and

spa section was amazing too

reasonable wifi throughout

dinner was excellent, breakfast was great with plenty of choice

excellent pool & gym, sauna & steam room. great deal on bookings.com.

bathroom no shower gel. lucky i brought some. no laundry service. i will know next time.

i don't understand why the charge is per night when no extra laundry or cleaning is needed after the first night

location and free parking.

biscuits, orange juice, water and tea and coffee, the cooked breakfast was good plus free wifi

room with patio doors onto pet friendly lovely garden

old staircase, laundry bags everywhere, no restaurant and small rooms

negative was the bar that is situated on the corner next to the hotel which was still open at 1am and playing

was no food on and no room service as it was stated on the website they was , so we had to order to the hotel

no bar, no room service, signs on the floor rather than walls, no disabled room despite a call and email

wifi really bad

room was really to hot as above the laundry

room service slow and when we got food it was cold, over priced, however bed comfy, bathroom

on arrival the staff where verry welcoming room cosy. kids loved the hotel as it had character

also one of our kids bed was not made or had any bedding in the room to make it

location large room staff were nice late check out 12 o clock

on my arrival when i was parking my car some old lady that dose the laundry was very rude shouting and telling

was a scruffy filthy place it s nothing like it s advertised it has no laundry facilities or pool or sauna

location, clise to the seafront abd shops pet friendly, comfortable, clean room, and friendly helpful staff

paid for early check in which was better for us

we love the gym and swimming pool

also the maids were doing laundry in the afternoon while i was trying to make up for lost sleep during the

the gym was limited, but other than that, the hotel was great!

the gym was a little small if more than one person is using it

arriving at hotel the staff were very help full and polite bar staff were great waitresses in dining were great

no pool

friendly staff throughout the hotel great atmosphere, lovely relaxing areas in the restuarant and bar areas,

and rattly, blind was broken continental breakfast a little sparse, only cereal on offer aimed to kids

hydrotherapy bath in the suite was fantastic and the kids loved watching cartoons on th huge tv

requested an early check in at 1pm which was ready for us straight away on arrival

it was a 5 minute walk to the station which had a regular service to the golf course

bags of laundry lying round in the corridor for days

swimming pool closed

would have liked the pool to be open.

tv didn t work in the kids room

swimmer pool was closed didn't say bin site when we booked

bar sadly isn't open, although it wasn't a big issue it would have been nice to just grab a drink

the breakfast was amazing & catered well with me being a coeliac

downside hotel advertises lounge bar we were looking foreward to relaxing in either prior or after going out

delicious breakfast - extensive choice

room, clean, beautifully decorated, light, warm, welcoming, strong wifi, netflix, cliff and jayne are wonderful

bedding/laundry still could be better

for incidentals so every extra charge had to be paid for on the spot: bar drinks, lunch, dinner, laundry, etc

car park fee extra pet fee on arrival

the poach eggs were like golf balls, the fried eggs like key fobs and the scrambled eggs like soup

a tiny bit pernickety the gym was fairly basic the running machine wasn't working

abit dated don t get why it s b/w plus room 20 is right next to the laundry room so we could here the dryers

nothing really other than i struggled to connect to the wifi

room service only for food and drink

no lift and i use a wheelchair. room service was very slow.

didn't like the fact there was an open wifi system even though i have a vpn network with a low mobile signal on

and cheerful will definitely return the young girl who works in the adventure land and behind bar of a night

staff at bar just stood talking in day as we waited 30mins to be served

having to make own beds bar shutting at 8

enough staff - average queue at bar >10 minutes, not enough knowledge within the staff

i went to go in the lunar a bar on the saturday day to be told that it was via only but there was no signs on

we're able to accommodate our request of early check in which enhanced our stay even more

awakened at 4am with laundry arriving and being wheeled into hotel on metal trolleys

and if i'm really picky, maybe leg day in the awesome gym should have been avoided

adjacent to m6. very comfortable accommodation, spa facilities and good restaurant.

bar only open till 3pm then you had to use restaurant bar thereafter which was alot

from staff, room, leisure centre, room service, food

was perfect the pool was amazing our grandson loved it

breakfast was good, buffet style, plenty of parking

staff all friendly hotel spotless room service food was

excellent suite and breakfast - free parking

friendly staff, got upgraded, loads of parking, beautiful building, would definitely stay again

no laundry facility the shower didn't have a door/ curtain room 212

we were told the kitchen was busy but we felt like others were served first, that s my only gripe

no food or room service

parking was good

the pool/spa facilities were lovely, and we enjoyed a few very relaxing hours here

comfortable, wouldnt ever want to stay elsewhere as this is the best in all areas apart from wifi access

carpet looks old and tired pool area like ceilings and air vents need attention

wifi wasn'the that good

bar prices were pretty fair too

could not connect to the wifi on my iphone.it needs boosting.

booking was changed from the previous three weeks and i was put in a room that was next to the laundry and a

i wanted to do some personal laundry but was not able to. but i coped!

was no iron in the room/available though there was a laundry service(have to pay for)

room the first night was next to the laundry and the machines were operating all night, keeping us awake or

need a total refurbishment, large mound and damp patches in our room and s view of the dirty laundry

friendly staff. close to family. close to transport close to laundry

close to a laundry

friendly, comfortable, quiet, spacious room, excellent deal for ev charging and food. good menu.

think there were mugrant s being housed there and the kids were giving to play in the car park, nit the place

it was reasonably priced and had a very nice breakfast included in the price

of bags of laundry outside the room both on arrival and departure

rooms and laundry spotless

downside was the shower and bath etc were just a little outdated, there was a few laundry bags outside our room

not enough disabled parking

was a non event, poor taste, just over a cup full provided :( wifi was awful :( it was quicker for me to text

food served from restaurant was also nice and they provided room

there is also an outdoor play area for the kids

information re wifi code ( had to ask) no menu in room or information about restaurant opening/closing times or

parking ,the room ,the bed ,the shower room ,the food ,the drinks ,the staff

rooms don't match price paid but i would stay again because you are pet friendly, the food was amazing and

we arrived and couldnt check-in, the room wasnt ready due to a laundry miss hap

wasn t full , yet my room in the annexe was located next to a boiler plant room or industrial laundry , which

as we still had one clean towel, but we were disappointed by the quality of their clean laundry

a thin wall with a power plant , possibly the laundry room where the machinery kicks into life at 6

wifi was good, staff were friendly, food was absolutely excellent

car parking available, they let me park in the morning until i could check in at 2pm

continental breakfast available in the bar on a diy basis worked perfectly

with wifi connection at 1st but got there in the end

we travelled with our 3 kids and being liverpool fans they loved looking at all the photos

free parking and quiet location

very large secure parking area on site

bath tap dripped all night wifi kept dropping out building looked tired, worn in general

and location worked for me, good beds, good wifi, shower and a good pub across the road

staff very friendly and helpfull. good wifi. cheap

bed was clean and comfortable and plenty of onsite parking

the laundry service was very poor had to go and get clean towels myself

value, only paid 75 with breakfast and there's a really nice pool, jacuzzi, steam room, sauna and modern top

the wifi was stable

the spa is a good option to have but it needs more maintenance in the changing rooms.

was perfect as it was a 15 minute walk to the st helens stadium and free on site parking

room was spacious with great facilities with a separate laundry ingredients and huge bathroom

when we left our room we found multiple bags of laundry piled against our door

all facilities of high standard. food and room service excellent.

bar staff were excellent

spotlessly clean. free parking, friendly staff. lovely breakfast. gorgeous cocktails

the continental breakfast left for us was more than adequate and included in the price

nice little breakfast bag left outside our room

good breakfast, excellent location

a little breakfast bag in the morning was just perfect to get you going ud83dude0a will use this place again

bag breakfast is always the same every morning

lovely breakfast

delicious breakfast very good hosts comfy bed beautiful room

excellent breakfast, absolutely delicious

the room was ultra modern with various lighting arrays, a large tv and excellent wifi and broadband speed

late night bar, we are used to staying in large hotels with late bar service, however due to location of the

the drinks area a bit small and near where kids play not quiet

no bath in our room as our young kids are afraid of the shower.

a pet friendly hotel there's not really an area to take them to the toilet but everything else is

there's no room service which is okay - you can get food

nothing too much trouble sorted out adding breakfast and a late check out onto our booking no fuss no haste /

was luke warm, nobody picked up the breakfast in bed request, bar food not nice, woken up by laundry truck

nice big gardens and plenty of parking space

parking good

breakfast too early

parking, lovely calm environment, great decoration

no same day laundry on a saturday

distance out of town . messed up our laundry and taxi

green towel laundry policy, explained by notice was not followed by staff

i got out of bed and it was the laundry being with taken away or delivered

all are are massive and decorated to a high standard the shower sre is amazifn don't forget the bar area overall

food from room service very good too

settings, good parking

the facilities were great - gym had a good range of equipment and the pool are was so relaxing

after all this we asked about room service and was told that room service was finishing early and they d see

we used the bar ,restaurant

hotel was good value for money, clean, friendly staff, large car park, good free wifi and restaurant

tv wouldn't connect to hotel wifi

on straight away staff friendly made for a very enjoyable shopping weekend and the drinks at the bar very

passing through liverpool for one night so our objective was a convenient location and on-site parking

good private parking