the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

excellent choice for vegetarians on the menu, room service was easy to use and timely

00 pet fee per night is a shocker

the wifi worked well, and there was a plug socket by the

staff in the bar gave us a bowl of chips complementary again no need to but we would certainly stay again

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

both myself and my partner enjoyed the gym and the pool

gym pool everything

nice location. plenty of parking. pet friendly and good size rooms with comfy clean bed.

ladies on the bar saturday afternoon when a group of people were leaving turned the tennis off for dance music

the room was spacious,, the breakfast was superb and the staff were very friendly and helpful

the bar wasn't very lively and there was no beer on tap, only bottles and cans.

cheap, free (strong) wifi and easy parking

early check in was available at no extra charge rooms were clean and

pleasant staff who work behind the bar and also for breakfast

we had a lovely meal and the bar was comfortable

the wifi was very patchy and frequently dropped out.

welcoming and friendly staff who couldn t do enough for us, the breakfast was brilliant and the hotel price

sign in was good, room was good, bar area was comfortable

we had to leave early so missed breakfast, but the hosts made us a take out bag with croissants orange juice

pool/gym changing area fantastic and much bigger than expected

food at the hotel was lovely and room service was prompt and very polite

was delicious, the pool, sauna and steam room were wonderful (we went when there were no kids lessons)

breakfast is excellent

received a parking fine of 100 in the post having booked my car in at the reception

parking for my hire car, clean facilities, the pin code for your door to your room made me feel

wifi not working and therfore tv wouldn't work shower was useless

we couldn't access the free wifi in our room, again we didn't complain as it was not the biggest factor for

cozy bed, great room, lovely all round plenty of free parking and probably the quickist wifi ive even used

there are no staff in the restaurant, the chef is in the kitchen which is behind the area you get your breakfast

location is so peaceful after a busy day and the bar area and restaurant were a grea5 place to relax

the night time entertainment for the kids was brilliant

glitchy wifi.

would have been nice to know about the kids entertainment program the hotel puts on

wifi was almost nonexistent

was fine and the wifi worked well

the rooms were clean and comfy as was bar area

simple bar food

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

kids in room above sounded like they were going to come through the ceiling, ramg reception when

were great, they facilitated an early check in so that i could do a work presentation

place is a hidden gem, the food was excellent whether you ate in the bar or restaurant, breakfast was good, if

the staff in the bar , and at breakfast were really a credit too the hotel x

room service late

bar service was very slow, over 25 minutes waiting to be served with only 9 customers in the bar

55am by a reversing laundry truck - outside my bedroom window

only thing that i would change is that kids couldn't go in the outdoor pool at david lloyd before

we treated ourselves to a room service breakfast which was delicious

being able to use the pool

the bar was very busy and some of the customers quite rude

we also requested a late check out, they gave us untill 2pm which was fab as i have medical issues that require

room service was a lovely touch after a long day shopping

had bar snack second night

were very friendly and helpful kids vip was a hit and location was perfect for zoo

swimming pool was much appreciated

wifi not great

paid 20 for the ' pet's getaway ' package

lots of parking, good wifi and friendly staff

i liked the hospitality and the interior decor of the lounge bar and function room.

had a long journey but the bar staff and kitchen staff managed to get us a bite to eat

the laundry service was very poor had to go and get clean towels myself

value, only paid 75 with breakfast and there's a really nice pool, jacuzzi, steam room, sauna and modern top

was great, parking available and free wifi

wifi for some reason was poor in my room, kept dropping out which was frustrating

friendly staff and very prompt room service

staff, comfortable accommodation, excellent dinner & breakfast, adequate free parking, ideal location for my

parking readily available

parking was easy

wifi was good

parking on site

restaurant/bar on site , could take pet dog clean lots of outside tables bars etc

nice sized room, big bed, plenty of parking.

the room was noisy as it overlooked the bar/restaurant/kids play area

the parking was a little chaotic, and there was no disabled parking

this has been the first hotel that hasn't charged me extra for room service

the staff from reception to bar to restaurant to breakfast to dinner to room cleaning all served with a smile

great bar and restaurant and excellent breakfast

trying to find a negative but couldn't,it's a lovely hotel great bar and beer garden, great breakfast and the

check in to the bar staff, the service was excellent and the room was lovely

immaculately clean and tidy from the room, bar area, restaurant and staff

there's a constant hum/drone of noise, maybe air conditioning or laundry so its not a quiet nights sleep and

the flexible late check out, it was quiet and staff were friendly

no cross trainer in the gym

24 hour room service and the staff were so friendly

the bar is open till late and room service is avail 24hours a day

the room was quite small and overlooked laundry room; not gardens as requested

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

spa as amazing, the breakfast choices were unbelievable and i did not want to

the bed is huge and really comfortable, the only issue was the wifi which was less than reliable and kept

lastly the gym was free and with an extra 10 you were able to use the sauna and swimming pool which was open

the drinks area a bit small and near where kids play not quiet

room service facility at least until the kitchen shuts

married daughter and family with 3 small kids found the room very squashed

hotel nice a bright, welcoming, staff friendly. beds very comfy. ample parking no charge .

only used the breakfast bar and that was good as it was hot

good sized rooms, pet friendly, pleasant staff.

also the wallpaper was peeling off the walls but the bed was the biggest pet down as i love to sleep in a comfy

and went back to celebrate our 1st anniversary, it was absolutely beautiful the staff lay red petals all over

felt all of the staff from receptionist, bar staff and cleaners, were absolutely lovely people, who made me feel

the facilities ie the pool gym and steam room,

not dealing with kids from a wedding running up and down the corridor and slamming doors at 1am bar massively

always if possible book the lodge which is a separate house with fully fitted kitchen, lounge, dining area,

liked all the free parking facilties too

pleasant and helpful staff - they kindly accommodated a slightly early check in the hotel grounds are pretty

good wifi signal nice breakfast although as delivered to room it was a little

was very attentive and helpful, bed was extremely comfortable, effective heating, good wifi, rooms were very

parking on site was excellent, room was well appointed and comfortable

helpful staff, beautiful building and area, comfortable, excellent wifi and an amazing breakfast

the wifi did not extend to the rooms adjacent to the hotel

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

helpfulness of the staff, the selection of food at breakfast and the swimming pool & gym.

the facilities, swimming pool, the sauna and the steam room

spa and swimming pool

the bar staff , restaurant staff, room service again just so pleasant and made us feel like nothing was

hot water pressure and exceptional cleanliness highly recommended accomodation for families with kids

wifi.

were very friendly, strong wifi signal, very clean and spacious rooms, breakfast was fantastic, location is

they had kids dvd's to watch which he enjoyed in the evenings

free wifi,dvds

wifi reception was not great other than in reception

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

clothes washing & laundry costs were too high

great if you have a pet breakfast was good plenty of free

plenty of parking, friendly staff, clean hotel

the bed was the comfiest i've ever slept in. both myself & the 2 kids were out like lights.

d to collect laundry from

laundry services available for a reasonable fee

services which we were suppose to request in advance, as well as little information about laundry services

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

i loved the fact of how spacious our room was, the kids had space to be kids and werent cramped

good breakfast easy laundry service

excellent breakfast friendly staff excellent location free parking

room was a good size, bed was comfortable and wifi was good. breakfast was ok.

wifi

a really nice friendly hotel and close to the city centre with parking!!!!

no fridge in room. no laundry service. no smart tv

we ordered room service from the extensive menu, and were not disappointed, it was delivered by a very

staff were friendly and courteous in both the bar and restaurant

although the apartment was great, the kitchen was under equipped - cutlery and mugs

breakfast was excellent. a good choice.

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

the ground floor reception and bar zones together with the large chill out spaces,feel just so comfortable and

have toys for kids to play

comfy rooms and a good bar and lounge area. perfect location to see chester.

a excellent breakfast and kids eat free

breakfast was ok

room was spacious, comfortable and clean with the usual amenities, the hotel offered free wifi

a lake view was lovely, the toiletries and beds were really nice and we paid to go to the spa/gym which was very

were all lovely especially the young romanian waitress at breakfast i arrived late from gym and missed breakfast

plenty of good parking close to the hotel

laundry going all night

are a group of 5 ladies who came to chester for a day at the christmas markets, a spa afternoon and then a meal

pool was very busy so didn t get to swim properly as there were lots of kids as well

plenty of options at the buffet breakfast

its always a pleasure to stay here. great service every time. sam in the bar is a credit to you.

ate in the bar one evening and the food was excellent

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and

rooms service location mini bar included breakfast in bed available aswel of room

the hotel has free wifi

the breakfast staff, courtney and steve, remembered us from previous visits as we visit often

the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most

going on in grounds so noise was awful people wandering up and dow landing all night woke the kids several

haven't done anything to improve the wifi in the 3 months since i first stayed there

good wifi

staff were very friendly and the room service was done to a good standard

bedroom no 203 was extremely noisy at night due to the laundry running

the bar wasn t open on a sunday night

was pleasant and well- equipped with good tv and free wifi

poorly maintained ie * outer window screwed open so effectively single glazed * glitchy tv * poor wifi signal

the bar was closed when we arrived back at 10pm for a night cap

not get a booking at the michelin star restaurant nor was there any laundry services

ive stayed several times before , rooms , staff , dining and gym excellent for me

loved the attentiveness of the staff and the room service menu as simply excellent

my friend the welcome was lovely, room not available for early check in

cold meat and cheese on the breakfast menu should be part of the continental selection

wifi access

wifi a bit hit and miss in my room (computer connected, phone did not).

the food was amazing we had evening meal and breakfast both were outstanding and the table and bar service was

wifi isn't great

entrance, the long driveway through the well kept grounds to an impressive manor with plenty of parking

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

both times i have had late check out free of

every thing location friendly staff airy seating area to gym and pool area

access was great and a much bigger window for kids than other hotels we have stayed at

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

it even had a laundry room

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

the improvement works to the spa facilities (which we knew about), the pool was great for the kids

staff were excellent, very friendly, great with the kids. pool facilities also brilliant.

for our every need and were so friendly i have coeliac and the menus both in the resturant and at breakfast were

& comfortable accommodation, pet friendly so meant our 2 small dogs got a little night away aswell

we stayed on the top floor and the wifi drifted in and out.

wifi wasn t strong enough to reach the top floor room 15

was there for my birthday, complimentary drinks and a late check out

but when paying for a late check out, its usually for extra sleep time

i asked if there was a laundry nearby where we could wash our dirty laundry

there was no iron or wifi

if it were not for that i properly would have been in the bar enjoyed

wifi was a no go

no tv remote and wifi wasnt working in room