but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

the pool is a great addition along with the bar and terrace

wifi is really bad

super limited wifi, too slow to do anything more than a simple google search

laundry bill was expensive

no mini-bar in the room the wifi in the room was very bad

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

not as pet friendly as most other pet friendly hotels

wifi connection very bad. we could ear everything from the rooms next to ours.

the location on the river was very good and the wifi worked very well.

satisfactory kitchen and bedrooms

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

wifi was good and easy to access

great location, friendly staff, nice meal in the bar and a very comfortable bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

difficult to connect to wifi, horrible bad speed.

this was disappointing along with the fact that the room service did not include having the cups and glasses

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

some facilities and better wifi connection

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

again should not say pet friendly as breakfast separately as no outside terrace

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

comfortable bed and specious room with excellent wifi

no restaurant or bar working in the evening inside the hotel

and bar were closed at the weekend and we were there on saturday night

the bar seems to be separate from the hotel and not a very friendly service

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

little effort appeared to be made to get the nightdress back from the laundry

i booked the hotel as it said it was pet friendly

didn t use the gym

the bar downstairs is lovely

the room service was efficient and tasty but we would have preferred eating in the restaurant

the location was very good and they have private parking

good wifi signal

location, easy access, secure parking and free of charge , lovely clean room , modern

good off road parking under the hotel

underground secure and free parking

wifi is either free and extremely slow or paid (that is for 2023 absolute joke to pay for wifi)

there is a good gym on the roof

wifi was very poor and if you wanted better you had to pay

- excellent breakfast - good wifi - gym was ok - free water in the

could order room service outside restaurant hour e

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

also, great wifi

excellent bar staff and delicious chocolate cake

plenty of restaurants and bars around to have breakfast or dinners

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

so convenient for the port with a pet

a late check out was 5 per hour also

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

pool was very small and crowded

the swimming pool was not for swimming. it looked like a small pool for kids

lovely bar area

bar staff were rude when we asked for a beer at midnight, the just said closed- and the

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

basic bar area

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

has a nice tapas bar to fill any of your needs during the day

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

being single without kids

good facilities inc bar & brasserie style restaurant. very comfortable bed. excellent staff.

good bar and restaurant

restaurant food was incredible as was breakfast

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

the same was the breakfast area and the breakfast itself was various and of high quality

perfect location, welcome desk decoration, all day free catering, kids welcome kit

gym could have been better equipped. spa relatively expensive.

spa is extra charge and rather expensive. fitness room tiny.

a short walk to the guggenheim museum in one direction and the old town bar district in the other

and the gym nearby was included and definitely has exceeded my expectations

electric kettle, ac fully controlable, breakfast nothing special but good

breakfast was additional 11 euros and was amazing, it had local products

good wifi

breakfast was a small buffet but nice quality food

the wifi was absolutely atrocious it's 2025 not 2010

wifi was not the best all time

the wifi was very weak in the room.

good parking facilities good continental breakfast included in the price

laundry service was very expensive

staff is very very friendly and smily. private parking is very useful, location is cool

wifi very good, nice rooms, good quality/price ratio

also late check out 12:00 which a big bonus

has a free parking

my shirt got lost in the laundry

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

loved that the hotel is across the street from the guggenheim! loved the room service!

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

loved the spa like bathroom and shower with glass view to room and window

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

i drive an ev and the hotel has two ev chargers in the car park that we were able to access (for no cost) so

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

wifi was free, but weak, for emails okay

an excellent stay with young kids - highly recommended

room service is available in case you need it

wifi a bit intermittent but no real problem.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than

the staff was super helpful especially at the restaurant while also doing double duty as room service

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

service, room, breakfast, restaurant and bar and location

very good wifi reception

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

nice room, great restaurant and bar with wonderful balcony

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

room service meal , menu was limited and food was just ok

united match in the bar as i am an avid football fan

v slow wifi.

also it would be nice to have fridge or something like that in the kitchen for beverages at least

big pot in the kitchen would have been helpful

wifi reception in room was poor

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

the wifi is a bit slow and unstable.

the gym could have more diverse equipment, though it's not a big deal.

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

spa in house

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

the bar was very nice as well as the room service

one day room service was poor

great for families and kids, close to tram for connection to metro so getting around was a breeze

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

noise at night from the bar near by

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

next to noisy casino

from construction work at casino next door and below from 8 am to 6pm

hotel rooms , breakfast and facilities were superb including the gym

good laundry service, efficient friendly staff

lovely pool area with bar and excellent view with fabulous sunset

bell staff and bar staff were hit and miss

the hotel itself was a very clean and the pool area was really lovely

there was a charge for spa usage incorrectly applied to our room (this was quickly rectified by

asked for laundry service and reception informed me to leave the plastic bag in my room

also good wifi (up to 120mbps)

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

the wifi worked well

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

used the laundry service twice and both times we received our garments back already in the afternoon: this

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

wifi was good

we ordered a pizza through room service

wifi not very stable.

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

wifi was terrible

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

location and the breakfast was wonderful

free wifi was mostly good but often dropped in the room but remained good in the lobby area

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

having breakfast at the hotel was very convenient

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

pet friendly

pet friendly with pet bed & feeding bowls in room a nice extra touch

good wifi

felipe at the bar was friendly and professional

wifi connection not monitored at frecuent cuts

no room service, no vending machine and nothing open close to get groceries

maybe in the height of the season, the bar nside the hotel would be open

dry cleaning service despite it being listed on the in-room laundry information

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

bar was nice for a nightcap on the way home at night

reception & room service staff were really attentive and helpful

hotel, very friendly staff and the bar was fab

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the wifi was not working for me the entirety of my stay.

plenty of electrical outlets, wifi

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

the wifi was poor and the connection dropped many times

wifi is painful, it logs on and off every couple of hours and i have to restart laptop multiple

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

great location, very clean. excellent wifi. helpful staff.

excellent location, great breakfast, wifi worked well, love the view from my balcony

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

child seat in restaurant, not so good breakfast for kids

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

wifi was spotty inside the room itself

gym and spa are excellent

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

wifi was slow

fast and easy wifi

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

only downer is the car park - the ev charging is great in theory but incredibly hard to use

wifi was a bit flaky, sometimes ok, sometimes pretty bad

there wasn't room service either

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

lovely bright spacious comfortable bar to watch world cup match with lovely food

great breakfast and free parking place just in front of the hotel

very uncomfortable with little kids

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

friendly staff, many parking places, good food.

helpful receptionists and bar staff

hotel next to the airport. free parking, 10 minutes from bilbao.

the wifi in the room is very weak

spotty wifi requiring frequent re entry of username and password.

wifi didn't work

there is parking for guests

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

the lively restraunt and bar was a warm and entertaining place to sit

lively bar and restaurant

plenty of free parking

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

we were 2 families meeting-up with 3 kids under

room was amazing, car parking easy, food first class and excellent value and we met some nice people to talk

clean, cosy and spacious room, excellent breakfast, big parking lot.

gym is very small

running machine in a very small gym, i'd have liked to use it more

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

good parking