the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

pet friendly

the room was a good size and the wifi was fast too

good breakfast , nice room ,great view

we travelled with two kids and two doggies

also breakfast does not start until 7

good laundry service, efficient friendly staff

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every

bell staff and bar staff were hit and miss

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

wifi very good, nice rooms, good quality/price ratio

parking included as well

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

the passing parade of people and pets adds colour to an already colourful location

delicious breakfast, excellent restaurant

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

restaurant food was incredible as was breakfast

also the bar wasn't in the hotel, but a short walk away

there was no bar available within the premises.

and bar were closed at the weekend and we were there on saturday night

real let down was the wrong information as the site said it had a full proper restaurant and a bar

the bar seems to be separate from the hotel and not a very friendly service

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

great hotel if you are catching a ferry the next morning with a pet

in room offer of tea, coffee, water etc was poor, and room service expensive.

location, secure parking, room size, pet friendly

quality in restaurant was poor - had to send fish dish back to kitchen

is being refurbished so no bar or kitchen facilities

satisfactory kitchen and bedrooms

location and bar / restaurant

wifi was good and easy to access

breakfast was a small buffet but nice quality food

wifi was not great

good selection of food for the continental breakfast

good parking facilities good continental breakfast included in the price

breakfast was good

wifi didn't work

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

the bed is not comfortable , and the wifi is very bad, it s hard to connect

the charge 11 euros a night per pet. complete rip off.

no mini-bar in the room the wifi in the room was very bad

the hotel has an underground car park (max headroom 1

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

great location for the port, secure free underground parking, very helpful and kind staff, large and well

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

no children's menu/not much for kids to eat

lots closed because of covid - no room service

room with all the facilities you expect from this class of hotel: clean, comfortable, good wifi

everything in the room was nice, the play area is excellent for kids.

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

good restaurant & bar food. close to airport

friendly bar with snack food available

has a nice tapas bar to fill any of your needs during the day

basic bar area

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

it was very well located, near the guggenheim museum. the room service was also good.

great pet friendly hotel. parking in building was tight but convenient.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

we were just waiting inside the hotel since the kids were cold

early morning shuttle to the airport was quick and efficient

very uncomfortable with little kids

i drove to this hotel, and i liked the big, open parking lot in front of the hotel

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

this was disappointing along with the fact that the room service did not include having the cups and glasses

there was no room service menu in the room and no wifi instructions

little effort appeared to be made to get the nightdress back from the laundry

pool is rather small - no place to sit while the kids

ac, wifi and black out blinds all worked perfectly

loved the juice in the gym

didn t use the gym

could order room service outside restaurant hour e

dog not allowed in the bar which was empty!! shame

room service does not serve the full menu 24/7

there is a good gym on the roof

no gym or pool etc.

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

our kids loved the breakfast

the staff at reception, so friendly and helpful( i m so sorry that i can t name them all) the bar staff

the staff could have been better, one morning i called down for room service which is offered in the rooms and

strong wifi

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

location and view honesty bar relaxing

well equipped gym

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

shower in the spa after the sauna/hammam

the pool is tiny not like in the photo

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi reception in room was poor

big pot in the kitchen would have been helpful

wifi coverange in room was not existing.

the wifi worked well

my shirt got lost in the laundry

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

wifi connection was bad

high standard of maintenance and great ambience, especially in the ground floor bar area

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

the location, the welcoming staff and cleaning room service

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

friendly and helpful staff everywhere -reception, room service, housekeeping, restaurant

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

wifi was free, but weak, for emails okay

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

check in late cleaning perfect late check out

facilities were excellent and i loved the gym

warm welcome & unexpected early check in. good breakfast

nice coffee lounge and bar and very good restaurant, reasonably priced

gym was tiny with only a few machines squeezed in.

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

no pool which was a slight let down. gym was standard.

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

staff was friendly and helpful i also liked that they had bar and place to eat

room service

excellent local café around the corner for coffee and breakfast

a short walk to the guggenheim museum in one direction and the old town bar district in the other

very good breakfast, very comfy pillows, helpful staff and good location

and the gym nearby was included and definitely has exceeded my expectations

breakfast fabulous location close to underground and tram and walking distance to the old town

the gym is outside of the hotel but included in the

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

shower, and bathtub were too old room service (in other rooms) in the morning was too

tasty meals at lounge bar in the hall, reasonable

the wifi. to get wifi you had to put in your email address and it was then free

the gym is very bad

spa was busy

restaurant, bar was super (quality + prices

access to spa facility was additional cost on top of pay for stay - bit

one day room service was poor

wifi in the room could have been more consistent

location and the breakfast was wonderful

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

the room service menu was extremely limited and needs to be extended for

the bar area was a nice place to enjoy a nightcap after a day of discovery

used the laundry service twice and both times we received our garments back already in the afternoon: this

we tried to check it out and it turned out they meant a hot shower cabin in the gym on the 7th floor, but there

the gym is old and does not provide all you can expect.

we could not reach room service or the front desk

room service

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

from construction work at casino next door and below from 8 am to 6pm

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

the bar was not well stocked

asked for laundry service and reception informed me to leave the plastic bag in my room

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

bright and clean room and bathroom with very fast wifi

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

breakfast was solid with nice choices, and the rooftop setting was a great touch

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

nothing else, no bar or food facility

decent tv and wifi

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

the wifi. it didn t work the entire time we were there. it was on and off (more off)

no phone for room service

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it does not have a bar but there are plenty near by

wifi can be patchy

no bar or leisure facility

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

fantastic location, comfortable beds, great staff and a lovely breakfast.

the bed was very comfy. the hotel is very central. wifi excellent. breakfast very good.

hotel bar is lovely, and used by locals too

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

the addition of the bar next door for a lovely breakfast was also fabulous

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

dry cleaning service despite it being listed on the in-room laundry information

quite expensive, and would like to have option for glass of wine in the room service not all full

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

front of house staff seemed a little inexperienced for such a high quality kitchen

room service food and breakfast is poor quality.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

excellent location, use of free bikes, wifi connection really good

hotel and very pet friendly

tooo many kids and very loud at the bar

was fabulous loved every minute from the scenery overlooking the golf course to the restaurant and it s food

pool is a little small but fine for families. gym equipment has seen better days.

the gym facilities needed updating

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

wifi not goed

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

excellent. just loud music from bar opposite.

no room service menu in room, no coffee making facilities in room.

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

had room service on the last night - the burger was great and the wine good

loved the spacious comfy lobby pool massive advantage

beautiful, nice, clean, amazing swimming pool

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

hotel, large clean comfortable room, good wifi

room was massive and room service were great

wifi signal could have been better as it failed at some point, but they said they would look into

the lively restraunt and bar was a warm and entertaining place to sit

wifi works well

wifi not working in the morning.

free parking and quiet room

excellent wifi

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the washing machines is do it yourself in a laundry 10 min walk.

the wifi in the room was slow.

breakfast was excellent the bar was excellent overall a very enjoyable stay

ordered room service and staff only too pleased to help

would be nice if they had a lounge/bar area with more subdued lighting