the location on the river was very good and the wifi worked very well.

fabulous location, beautiful room, clean, great bar area and terrace

location and bar / restaurant

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

safe, bar fridge and espresso maker with pods

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

i have never had bad coffee in a bar or restaurant in spain so it should be

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

location. pet friendly

good parking facilities good continental breakfast included in the price

breakfast was good

clean, beautiful and excellent breakfast.

the wifi was very weak in the room.

wifi was not working

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

room was excellent and superb wifi connection

i had a pet friendly room which opened onto a little terrace which was perfect

being single without kids

good laundry service, efficient friendly staff

breakfast was one of the best i've ever had

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

lovely pool area with bar and excellent view with fabulous sunset

occasionally have bar tender stop by pool and ask guest if they need drink

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

staff is very very friendly and smily. private parking is very useful, location is cool

parking included as well

wifi working perfectly

there was no bar available within the premises.

no restaurant or bar working in the evening inside the hotel

no apparent room service

real let down was the wrong information as the site said it had a full proper restaurant and a bar

wifi doesn't work properly, i lost connection every 10 minutes

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

good parking arrangement and really nice staff such as andreas and a younger lady at reception

underground secure and free parking

location, easy access, secure parking and free of charge , lovely clean room , modern

the pet bed, food and bowls were an excellent idea

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

we travelled with two kids and two doggies

exceptional location helpful staff excellent breakfast

no wifi on the first floor

good wifi

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

laundry bill was expensive

wifi: free and worked well from our room

bar & restaurant in building, so all convenient

the bed is not comfortable , and the wifi is very bad, it s hard to connect

no food or bar facilities, closed down

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

no children's menu/not much for kids to eat

lots closed because of covid - no room service

room with all the facilities you expect from this class of hotel: clean, comfortable, good wifi

everything in the room was nice, the play area is excellent for kids.

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

good restaurant & bar food. close to airport

friendly bar with snack food available

has a nice tapas bar to fill any of your needs during the day

basic bar area

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi didn't work

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

it was very well located, near the guggenheim museum. the room service was also good.

great pet friendly hotel. parking in building was tight but convenient.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

very thoughtful stallf, allowed us to do an early check in and a laye checkout

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

pet fee, not disclosed on booking

little effort appeared to be made to get the nightdress back from the laundry

i booked the hotel as it said it was pet friendly

friendly staff, also towards our kids

ac, wifi and black out blinds all worked perfectly

wifi works fine

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

excellent cocktail bar with super sized g&t s just around the corner

could order room service outside restaurant hour e

- excellent breakfast - good wifi - gym was ok - free water in the

the bed was very comfortable, and the gym was pretty well equipped and clean

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

also a very nice gin & tonic bar in the next

parking available but no ev chargers on site

the wifi didn't work very well but this was the only thing to improve from the hotel side

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

property was fantastic - we had no expectations, but the bar downstairs was cool, the courtyard was good to

pool was very small and crowded

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

ada adaptations excellent excellent breakfast location excellent ac working great

a bigger gym

excellent location and fantastic breakfast

a limited room service menu.

my shirt got lost in the laundry

excellent gym with very new equipment

no mention of wifi code, i had to ask

loved the spa like bathroom and shower with glass view to room and window

spa did not open early.

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

room service is available in case you need it

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

big bed, big tv, optimal wifi

also it would be nice to have fridge or something like that in the kitchen for beverages at least

wifi reception in room was poor

there was something like a kitchen with microwave, coffee and snack machine

big pot in the kitchen would have been helpful

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

the wifi coverage was inadequate in the room

breakfast could be a bit upgraded.

room service took almost an hour

breakfast was additional 11 euros and was amazing, it had local products

breakfast brunch was worth it for each day

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

the bar and the terrace has a nice view on the nervion river

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

nice room, great restaurant and bar with wonderful balcony

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

breakfast, and the kindness of people

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

wifi connection was strong and reliable

excellent local café around the corner for coffee and breakfast

disappointed gym / spa facilities not open but understandable in covid times.

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

slow connectivity to wifi.

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

the wifi. to get wifi you had to put in your email address and it was then free

pet fee was the highest i've ever experienced: 25 per night

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

gym was very small

ev charger would not work with my means of payment

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

room was very big and exceptional for traveling with kids

the spa was fabulous

great for families and kids, close to tram for connection to metro so getting around was a breeze

big clean rooms, convenient spot close to grand via and the old city, great wifi.

kids gets free breakfast so that is a great

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

easy to park with ev charging too

room service excellent

might have been nice to have had better bar facilities.

breakfast choice was huge

the complimentary breakfast was generous

staff, facilated an early check in and always available to answer questions

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

asked for laundry service and reception informed me to leave the plastic bag in my room

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

good wifi! very central location, perfect for tourists.

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

nice cozy room, well equipped with well working wifi

used the laundry service twice and both times we received our garments back already in the afternoon: this

spa not operational

good air conditioning and excellent free wifi

next to no wifi despite adverting wifi at booking.com

very weak to non-functioning wifi, some sort of plastic sheets. noisy street (front side).

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

- very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the

also highly recommend booking the spa service, the staff was very attentive and professional

dry cleaning service despite it being listed on the in-room laundry information

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

bar was nice for a nightcap on the way home at night

reception & room service staff were really attentive and helpful

hotel, very friendly staff and the bar was fab

spacious room, nice wifi, great variety at breakfast, very friendly staff and big parking lot

bar services very flriendly

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

my kids would've appreciated internet tv. ;)

great location just outside the bilbao airport, large parking lot, sound proof windows, hypoallergenic pillows

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

the wifi was unstable and randomly dropped connection. really only complaint.

good breakfast! great variety every morning

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

wifi coverage and throughput can be improved

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

1st world complaint but wifi was a bit premier inn i

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

hotel bar is lovely, and used by locals too

well appointed room with a good shower and fast wifi

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

very good wifi, airco and shower pressure

gym facility

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

gym and spa are excellent

all aspects superb. an ev charge point an added bonus

service at bar area was a bit slow due to staff shortages.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

) it would have been even better if the hotel had a pool, but we picked it knowing there wasn t

the gym is spacious with modern

details for the dog and kids.

friendly staff, many parking places, good food.

helpful receptionists and bar staff

hotel next to the airport. free parking, 10 minutes from bilbao.

the wifi in the room is very weak

spotty wifi requiring frequent re entry of username and password.

the pool facilities were poor with no changing rooms provided and gym equipment was minimal

i would prefer to have the view of nature instead if golf course.

room was amazing, car parking easy, food first class and excellent value and we met some nice people to talk

was a very comfortable golf hotel with ample parking which was outside and easily accessible

great to be able to bring dogs into bar and restaurant with you

the lively restraunt and bar was a warm and entertaining place to sit

wifi works well

wifi not working in the morning.

free parking and quiet room

excellent wifi

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the washing machines is do it yourself in a laundry 10 min walk.

the wifi in the room was slow.

breakfast was excellent the bar was excellent overall a very enjoyable stay

ordered room service and staff only too pleased to help

would be nice if they had a lounge/bar area with more subdued lighting

good parking

parking in any spanish city is a nightmare and expensive

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

private parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes