very handy for bilbao ferry port. strong wifi. clean budget hotel.

excellent hotel with included private parking ( own key for entry) good cafeteria

location, easy access, secure parking and free of charge , lovely clean room , modern

great location for the port, secure free underground parking, very helpful and kind staff, large and well

good parking arrangement and really nice staff such as andreas and a younger lady at reception

wifi was not the best all time

the breakfast contained a very good selection that should suit all tastes

wifi was not great

breakfast was a small buffet but nice quality food

the wifi was very weak in the room.

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

it was okay.. nothing really special about it, we used the gym once it was a nice area

for late check out only 5 per hour up til 5pm if required

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

very limited room service menu , food obtained from outside the hotel

wifi was good and easy to access

the fitness room is disappointing

safe, bar fridge and espresso maker with pods

great location, friendly staff, nice meal in the bar and a very comfortable bed

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

had room service as we were tired superb food and pleasant

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

delicious breakfast, excellent restaurant

good bar and restaurant

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

everything in the room was nice, the play area is excellent for kids.

room with all the facilities you expect from this class of hotel: clean, comfortable, good wifi

no children's menu/not much for kids to eat

perfect for families; my kids enjoyed the playroom

laundry bill was expensive

the bar was lively

the room i had at the end of the corridor/ building had very poor wifi/internet signal

room was as expected for 3 star rating; good wifi

the bed is not comfortable , and the wifi is very bad, it s hard to connect

good laundry service, efficient friendly staff

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

up orders and generally not in sync with the superior service of the staff at reception and those parking the

occasionally have bar tender stop by pool and ask guest if they need drink

bar again beautiful but again staff just need a bit more training

and bar were closed at the weekend and we were there on saturday night

wifi doesn't work properly, i lost connection every 10 minutes

no restaurant or bar working in the evening inside the hotel

comfortable bed and specious room with excellent wifi

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

laundry service was very expensive

location and good value. restaurant is great. free parking

also late check out 12:00 which a big bonus

location , cleanliness , wifi , good breakfast , value for money .

lovely setting. easy parking. staff very helpful and friendly. easy access to bilbao centre

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

having breakfast at the hotel was very convenient

good breakfast , nice room ,great view

pet friendly with pet bed & feeding bowls in room a nice extra touch

maybe in the height of the season, the bar nside the hotel would be open

great atmosphere in the bar and restaurant

no room service, no vending machine and nothing open close to get groceries

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

good restaurant & bar food. close to airport

temperature a little too high and a soap bar would be great in the bathroom

basic bar area

cafeteria and hotel bar closes early

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

very thoughtful stallf, allowed us to do an early check in and a laye checkout

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

i got the same excellent service from the restaurant staff and room service

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

i would not recommend for pet travelers and for remote workers

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

wanted to get a spa treatment in the evening at 8 p

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

helpful staff, very good free wifi, good breakfast, spacy room (even though pretty much

gym was clean with good selection

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

little effort appeared to be made to get the nightdress back from the laundry

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

i booked the hotel as it said it was pet friendly

loved everything about this hotel actually: perfect location, gym, infinity pool, spacious rooms with a lot of

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

also a very nice gin & tonic bar in the next

parking available but no ev chargers on site

the wifi didn't work very well but this was the only thing to improve from the hotel side

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

property was fantastic - we had no expectations, but the bar downstairs was cool, the courtyard was good to

pool was very small and crowded

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

breakfast was additional 11 euros and was amazing, it had local products

and the gym nearby was included and definitely has exceeded my expectations

electric kettle, ac fully controlable, breakfast nothing special but good

a short walk to the guggenheim museum in one direction and the old town bar district in the other

excellent breakfast. excellent staff members.

spa is extra charge and rather expensive. fitness room tiny.

well equipped gym

we enjoyed self service trust type bar (pour it yourself + write down what you had) in the beautiful lobby

fantastic location and views friendly staff beautiful room and the spa was great

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

intermittent wifi. prices in the bar were very high.

my shirt got lost in the laundry

breakfast was perfect, especially the guggenheim museum view

staff very friendly location could not be better breakfast food and room wonderful

wifi connection was bad

the terrace bar on the seventh floor was a great place for an pre dinner drink and

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

the wifi did not work everywhere

the hotel has a restaurant and a bar with good food and well-priced

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

the wifi doesn t work very well.

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

room service is available in case you need it

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

had a bar for cocktails at night , wonderful full french breakfast

huge room and early check in on arrival from the airport.

everything, would be perfect if they had a pool/spa too

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

friendly and helpful staff everywhere -reception, room service, housekeeping, restaurant

could not get the hang of how to sign in to wifi

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

service, room, breakfast, restaurant and bar and location

wifi didn't work

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

wifi coverange in room was not existing.

wifi reception in room was poor

pet fee was the highest i've ever experienced: 25 per night

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

gym was very small

ev charger would not work with my means of payment

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

good wifi! very central location, perfect for tourists.

nice cozy room, well equipped with well working wifi

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

lighting in room, advertised facilities are not available - no coffee shop, restaurant or bar on site

nice bed. perfekt wifi.

is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options

good choice at breakfast and freshly cooked omelettes a great

access to spa facility was additional cost on top of pay for stay - bit

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

the gym was another great facility and a huge advantage of the hotel

gym was functional but a little sparse on machines

asked for laundry service and reception informed me to leave the plastic bag in my room

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

used the laundry service twice and both times we received our garments back already in the afternoon: this

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn

excellent up market tapas bars nearby

location, very clean, confort, fast room service

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice,

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

wifi works well

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we

limited hours for swimming pool and spa

wifi was terrible

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

location and the breakfast was wonderful

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

dry cleaning service despite it being listed on the in-room laundry information

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

bar was nice for a nightcap on the way home at night

reception & room service staff were really attentive and helpful

hotel, very friendly staff and the bar was fab

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the wifi was not working for me the entirety of my stay.

plenty of electrical outlets, wifi

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

the wifi was poor and the connection dropped many times

wifi is painful, it logs on and off every couple of hours and i have to restart laptop multiple

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

great location, very clean. excellent wifi. helpful staff.

excellent location, great breakfast, wifi worked well, love the view from my balcony

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

child seat in restaurant, not so good breakfast for kids

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

wifi was spotty inside the room itself

gym and spa are excellent

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

wifi was slow

fast and easy wifi

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

only downer is the car park - the ev charging is great in theory but incredibly hard to use

wifi was a bit flaky, sometimes ok, sometimes pretty bad

there wasn't room service either

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

lovely bright spacious comfortable bar to watch world cup match with lovely food

great breakfast and free parking place just in front of the hotel

very uncomfortable with little kids

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

friendly staff, many parking places, good food.

helpful receptionists and bar staff

hotel next to the airport. free parking, 10 minutes from bilbao.

the wifi in the room is very weak

spotty wifi requiring frequent re entry of username and password.

the pool facilities were poor with no changing rooms provided and gym equipment was minimal

i would prefer to have the view of nature instead if golf course.

room was amazing, car parking easy, food first class and excellent value and we met some nice people to talk

was a very comfortable golf hotel with ample parking which was outside and easily accessible

great to be able to bring dogs into bar and restaurant with you

the lively restraunt and bar was a warm and entertaining place to sit

wifi works well

wifi not working in the morning.

free parking and quiet room

excellent wifi

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the washing machines is do it yourself in a laundry 10 min walk.

the wifi in the room was slow.

breakfast was excellent the bar was excellent overall a very enjoyable stay

ordered room service and staff only too pleased to help

would be nice if they had a lounge/bar area with more subdued lighting