the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

bar lady was amazing helping us with a video we wanted to film in the bar

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

amazing spa and outdoor pool

the laundry is in the same building, very simple and understanding operating by coins

no laundry services no cleaning room service

the lancaster laundry room was very dirty .

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

there is also self laundry machines

food stops at 9 and no room service so if you're going to see a show, eat before or plan accordingly

especially with kids/family

the bar is nice despite being very small and breakfast was great

the lack of room service etc is easily bypassed by deliveroo etc- but the staff make up for everything

wifi kept cutting out and no late night room service after a certain time, then you can t get any food or

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

com should bar them from the site for such underhand and reprehensible sharp practise

com should bar them from the site for such underhand and reprehensible sharp practise

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

free wifi

our priorities were free parking and easy journey to the airport

nice quiet little room to stay, good a facilities. good parking and left alone,

wifi

:) free parking and my room was very quiet

no accessories such as room slippers, shower cap or laundry bag were available

and then my laundry which i left in the bathroom they all got soaked and ruined

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and

laundry needs for long stays

they were so kind and even offered kids pizza on thursday

my daughter used the gym and was very impressed with all the equipment the gym offered

restaurant and bar was great - children enjoyed the pizza making

felt the food in the kitchen restaurant was all burgers, blts, etc

the kids loved it as we travelled as a family

cost of room service meals, no kids channel on tv

too much breakfast deliciousness to choose from!

i requested an early check in so we could get changed for the wedding after our drive and the staff made our

when we got back as we were staying and it could have been added to our room but we were told the bar was closed

parking is limited at the red lion but i managed to find a space

room service, front desk and restaurant don't answer phone if busy at front desk or

free wifi in the room given to you when you book in

wifi is intermittent, not reliable

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

restaurant was closed, but the bar meal was delicious, and very well presented

the bed! the shower! the gym!

room service person was excellent, friendly and made my request personal and very satisfying

great room service

good ac, good wifi, good restaurant/bar

gym, leisure

a well equipped gym and nice hydro pool and steam/sauna

only suggestion i have is that one kitchen staff member be retrained to speak to his team rather than yell

room service was outstanding food still hot the spa was very clean and relaxing had no issues what

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

waiter staff gurpreet in sport bar restaurant, food, bed and prices

paying for car park,booking time saying free car park.not milk for kids.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

would be great to have a guest laundry for travellers.

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

nice staff and room small gym

the only thing missing was the shoe horn and laundry bag.

clean and really close to terminal 5 where we had to be for an early check in

while staying there a group of guess we’re running around with their kids for over an hour through the bar,

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

the gym was above average for a hotel gym

- no laundry service over the weekend

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

there is a lovely bar hidden away which had a nice atmosphere

even came to find me to tell me while i was having a quick coffee in the bar before getting

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

great bed, space, laundry and facilities

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

had a self laundry as well

the laundry was good but only without the detergent...we have to shop for it.

no hair dryer. no laundry bag.

the gym and restaurant are not open due to the pandemic but meals can be taken away from the lounge

very kids friendly. the staff were amazing. the location is wonderful.

loved that it had a gym that was really well equipped

very helpful as i was traveling with my elderly grandparents and young kids

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

close to the airport. a park with playground for kids behind the hotel was also a plus

had to have 2 rooms but the bed allocation meant all of the kids in one room unattended and down the corridor

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

was able to do laundry and younger guests could play playstation upon request

laundry room facilities were great

my daughter had a kids mac and cheese which was on point and well executed

we didn't feel safe walking through with kids so ate dinner at the hotel

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

fast free wifi

pet friendly

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

very comfy bed. food in bar excellent. very good experience

full of kids

arrived at 9a

gym small

facilities were so clean, the pool and change room were fantastic and my husband loved the gym

it has a restaurant on property and a bar which both were excellent

limited options for dining with kids and pricey.

i was upgraded to a huge room! breakfast included. highly recommend

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

shared facilities are excellent but bar and breakfast not open yet

the location was perfect with a train station very close by and shops and parking

very little in the way of facilities ie no bar or restaraunt

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

no laundry service on weekends.

gym was excellent

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

had a late night flight out of heathrow and the hotel allowed us to have late check out at 3pm for no

have to pick one thing, i would suggest to put extra laundry bags and the laundry item lists to the room

lack of snack , fruit, juice bar for pool and gym area

the most disappointing aspect was there was no room service at all

arriving in the bar for a pre dinner drink the two staff were very vague

kids play room was rather small and there wasn t as much to do for younger children other than he

no laundry facilities

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was

room service pizzas 10/10

room service was quick and food was very good

pool was a little over chlorinated

no laundry

5 charge for room service

the sports bar served food and drink at reasonable price's and again the quality was excellent

lobby -great outdoor space with lots of places to sit dotted around the terrace -lovely spa/gym space (but you

spent 2 nights here (family with kids)

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

clean & tidy & also had a guest laundry

room was very comfy and there is a laundry for guests

just tiny details like laundry bags, being given bottled water daily, shower cap.

proximity to heathrow and it had laundry facilities.

no laundry service or clothes washing machines

breakfast was amazing location would have been perfect if we had done what we wanted to do when i

staff and free dinner for kids

parking charges and early check in

called room service to order food and the member of staff there was very rude and thought we were staff

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

my pint of simple lime and soda at the hotel bar cost me 5 or 6, a bit pricey for my liking.

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

laundry services

the sky bar does great food

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

car space for my son who has autism - nice friendly staff especially the person who brought our room service

free kids meals

facilities gym, restaurant, pool and more, really good rooms and bathrooms warm showers and well maintained

sauna. steam . gym is always available

hotel room, breakfast, service

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

to groundfloor rooms behind bar area

noisy, the beds were comfortable, great to have ensuit toilet & shower, great also to have a car parking space

bar is a good size and the drinks are very reasonably priced

staff very friendly as always, food at their shisha bar was lovely

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta

didn't like the 30 early check in fee

no room service

laundry cage crashing past our room at 6

noise from laundry during the night

turns out the hotel take your bank details incase you have any room service, i didn t feel comfortable with

large field at the rear of the hotel, i had my 2 dogs with me so this was brilliant i loved the pet accessible

mentioning our 3 year anniversary, upon arrival in our room was we greeted with rose petals in the shape of a

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

lovely choice at breakfast and location excellent.

was beautifully maintained, decor was nicely done and staff were all dressed smartly and breakfast was

gym was partially out of service

disco beneath room until midnight, not great with kids.

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

walking into the hotel, room was great, breakfast was lovely great choice as well to choose from, bar was lovely

very central directly opposite the castle and close to all the shops and bars

location of my room 417 - view of the laundry carts!

the bar and restaurant downstairs are also very good with them being all good for us to take the

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service

good wifi and sockets with usb ports - a plus if you don't have a converter

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer

could hear kids in the family room upstairs

breakfast was phenomenal

very cool vibe and games were great for the kids

comfortable beds and good wifi

easy and early check in. rooms clean and well presented. staff very polite and helpful

the staff, the view from the hotel watching the planes come into land and take off, the free wifi

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

i made use of the gym fitness centre on level -1 which was ideal (only 2 lifts go to level -1)

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

no self serve laundry facilities, charge to use the fitness center

not enough tea. watch out for laundry service ,excellent but expensive.

couldn t do own laundry and would have liked more tea selections

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

s there a laundry service available or a laundromat nearby? i forgot to ask!

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

excellent breakfast. early check in. quiet after a long flight.

it would have been nice if there was still a bar open for service

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

sure if there is a fitness center or spa on site (didn t have the chance to check that

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

also the bonus of late check out when you join the club

the bar in the lobby was nice

location, great reasonably priced parking, friendly and very helpful staff free wifi and bar with tv for world

cleanliness of this establishment was outstanding, quiet and no issues with parking

spotlessly clean, comfortable bed, excellent shower and facilities, plenty of parking space

and i was attending a wedding so wanted to make sure i could get a taxi easily in addition to an early check in

i liked: on-site, secure parking ease of check-in clean & comfortable room lovely courtyard and garden area

roy was an incredibly welcoming and helpful host, and arranging an early check in was easy

breakfast lovely grounds well kept spotless

wifi was excellent

very reasonable bar and food prices

breakfast & bed & room service

the price for mid week, that served hot room service food. clean comfortable room.

no laundry service for clothing or able to put charges on room.

no laundry service

very friendly staff . great bar and good food

very accommodating with an early check in so we could get to a funeral

the staff behind the bar were so kind when i asked for milk so so many times for my toddler

for those that needed to wash there was laundry facilities available

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

there is a laundry with washing machines and dryer available for a small fee which we found

easy to access, a self-service laundry, price was great.

self service laundry facility is a plus

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

pool facilities was a perfect way to finish our holiday before our flight the next day

wifi was poor - often it would not find connection and i had to forget and reconnect, i believe

everything was excellent ( bar breakfast) great room, bed, service, food, pool, spa, gym)

think we may have been above the laundry which had machines going all the time

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

laundry service and our mini fridge was not very cold

dirty laundry by room and breakfast some issues with sausages being overcooked

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

the wifi was bad, the continental breakfast bad, the room ok but the carpet was wearing off

wifi not working in the room, only works in public areas.

everything is just perfect, thank you. the resteraunt and bar are very well run and good value.

out of date breakfast very very basic for the price, they even hid the little tubs of nutella, kids recived 1

not sure if it was because we were in room 1 and close to the restaurant or if someone had had room service