only window faced the parking lot

our room had a lil kitchenette

the room was small but very cute and the kitchen was a nice bonus

supposed to have full kitchen

parking was cramped, hotel itself was a bit hard to find

our room was so beautiful, had a full kitchen and very nice tableware/utensil’s provided

amy was so kind she went out of her way to get me some coffee in the back since i missed breakfast

the breakfast had a lot of choices and it had a bar and kitchen for dinner

breakfast needs some upgrades

breakfast was fantastic; large selection every day with some items changing

still wet, room smelled like mold and was placed in a room next to the back door and maintenance laundry room,

parking , some spots were being taken up by a bigger construction trailer so it left not many for

no hot tub in the pool area. bummer.

is see people with several plates stacked high with food heading back to their rooms, kids in tow doing the

king size bed was nice, the room was spacious, a/c got really cold (which was nice), easy parking, walking

the staff was very nice and the pool was a lot of fun

parking situation is ridiculous

i really enjoyed the pool

great room, comfortable bed, very clean, very good breakfast - couldn't ask for more, especially for an overnight

the time we returned at night, the parking lot was completely full so not enough spaces for the rooms (hotel

bed too soft kitchen too poor no cleaning within 4 weeks

booked early and still ended up with a pet room

we didn't get up in time for breakfast.

small tv's in room, wifi wouldn't work on my xbox 1.

could not find info about a pool on the website so we did not prepare for that

cock roaches and the same dirty pile of laundry was on the floor the entire 3 days l was there as well as

pool was murky and smelled like dirty laundry

location is great when it comes to what's in walking distance such as grocery, laundry, and eateries

parking

also bathroom was motion sensor lights and one of kids was using bathroom and lights went dark on them

the late night laundry area being used as we were in104 directly across from room.

pool clean

very clean, breakfast had a wide selection. granddaughter loved the pool

shuttle was available to the concert venue.

and the breakfast was so good

room across from ice machine and laundry

parking is weird and limited because they share a lot with the restaurant next door

breakfast for the kids in the morning

room was clean and it had good cable and wifi

the pool was great my kids enjoyed it immensely

laundry basket available in room for dirty clothes

my best friend went to the pool, & the water felt slimy, so she didn't get to enjoy the pool.

were very spacious and clean, didn't realize we would have a full kitchen, it was awesome

spacious rooms, very comfortable furniture & bed, clean hot modern shower, awesome kitchen &

the room was bigger than expected, which was great, and even though we didn't use it, the kitchen was nicely

laundry available

but we only got to be in the pool no more than 15 min because it cold

no directions like - where the room was located , about the wifi, or what time breakfast was served

wish we d known there was no breakfast because of covid-19 is the only thing we didn t like

front desk, maid, kitchen staff, even the maintenance guys (met them in the hallway)were helpful, polite and

being able to give the kids

pool was closed due to circumstances out of the hotels control, they accommodated us and had it

and breakfast could have been much better

refrigerator in cabinet,pool wasn t properly clean

breakfast wasn t good

laundry room

nice gym too n guest laundry area

the laundry, gym common area and the dining area all was very clean and decent

laundry in the hotel

linen was smelling too much, i'm not sensitive to cleaning products but this time the smell of laundry detergent

the breakfast provided could have been better

they charged me twice for a pet deposit. 75.00 twice instead of refunding the first deposit.

breakfast bar supplies were not kept stocked

the staff was very nice and the pool was open!

breakfast was great. lots of selection for kids. location, close to great lake crossing outlets.

fact that when i went to the front desk to get ice and basketball if they had a laundry room available, that

thd laundry room dryers and washers were broken so lost money washing clothes just horrible

bad housekeeping service,bad laundry room lack of care for the hotel guest

it had a pool

smoking outdoors without smokers receptacle so cigarette butt refuge scattered in planters & parking

friendly receptionists and free laundry.

cooks laundry front attendants everyone

faulty elevator, weed smell all the time on our floor, not able to reach room service, no towels in the swimming

staff was really friendly, the breakfast buffet was great, the room was clean and the pool and hot tub were also

the bar wasn't open

doors to sprinkler room, supply room, and laundry room were left open

in customer service , cleanliness staff was exceptional and breakfast was delicious

i loved the staff, location, pool, and soft beds and pillows.

hotel was dirty, the wifi was horrible

an inside pool

the attendant went to the laundry dryer to retrieve clean towels and said they are clean just not folded

enjoyed the pool, laundry services

a blanket too with a lot of attitude and i was like yes i'm going to put the blanket in the dirty laundry because

the kids ran up and down the hall, on the first night, they knocked on the door two times and ran

no continental breakfast

free guest laundry facilities

dirty laundry room, definitely has not been cleaned in a while

i liked that they offered free laundry for the guests staying at the hotel

parking, most of the staff, hot shower, bed & pillows, happy hour snacks, free laundry, fitness room, really

with nice pool gym and guest laundry

breakfast and laundry room not working

breakfast was hot and lots of options to choose from

couple arguing loudly in parking lot

the parking lot was well laid out and many access doors with key card made it easy to get to my room

easy check-in and the staff is very nice! rooms very clean and great parking.

the pool was still out of service and the staff lied to me and told me when i called before that it was

having a pool and small kitchen

smelled like weed, a lot of people loitering in the walk ways & parking lots

having a pool and small kitchen

the hotel pool was closed

stained ceilings from leaks,pool was green,no smoke detectors,no fan in bathroom,windows screwed shut,door fixed

it was warm, pet friendly, free breakfast

at check-in very dirty appearance tv didn't work phones didn't work prostitution outside, in parking lot 1/2

the location was great, nearby everything. pet friendly.

arrived early after a bit of a rough day and they allowed us an early check in

can do laundry to the blankets too

the laundry/vending room was filthy food and garbage on floor an extremely disappointing

i liked that they had a laundry room for guests.

not really a breakfast. parking lot not cleared of snow or entrance to hotel.

there was pet hair in the room

) the shop and the laundry were a life saver, specially when traveling with a family member that needs special

laundry / workout was on second floor but not really a dislike more of convenience of

beautiful pool, clean updated rooms, staff was very friendly.

kitchen had full refrigerator and dish washer (which we didn't need to use

wifi was good as was the housekeeping service upon request

i also used the laundry facilities they offer

the laundry room available has trash literally all over the floor and the front desk staff is no where

it had a fridge and a laundry and a giant closet in the master

the wifi is weak sometimes

full kitchen pool and all the amenities one could imagine ant within walking distance

no laundry on sight.

no onsite laundry

no onsite laundry.

room layout distance to freeways close to several food options close to stores has laundry has full fridge has

there was dirty laundry left in the room

i mentioned to front desk and housekeeping and was told they were in the laundry and would be ready shortly

clean rooms. boxed breakfast was good. located close to expressway & a couple restaurants.

check-in was easy parking was ample room was clean staff was friendly

there was no hot tub in side the pool area.

customer service, very nice breakfast area/lounge

i m not mistaken, she was head of housekeeping and was very disrespectful to my kids and more disrespectful

room was amazing , the breakfast was perfect , the pool area will always be a plus for me anytime the jacuzzi

it's nice with kids to have a separate bedroom.

room was amazing , the breakfast was perfect , the pool area will always be a plus for me anytime the jacuzzi

this hotel for spring break with my two kids

restaurant/ bar in parking lot closed at 10 p

the breakfast was delicious and had lots of options

the pool was closed

beds comfy, great rooms, loved that you could open windows a bit, kitchen great.

the front desk staff is super helpful and the breakfast was very good.

plus you can do your laundry for free with their big whirlpool front loader washer and dryer

no bar or restaurant

no continental breakfast

we were there for kids us fencing competition

it was loud at night in the parking lot due to the classic cars event on woodward that was going to take place

laundry facilities had an issue with credit cards not working, but staff was made aware and got it

kitchen

dirty, no kitchen supplies available and the staff leaves at 11 so no option

breakfast is really bad

location kitchenette staff was exceptional!

the ice and laundry were right down our hall which was convenient and above all the hotel was very clean

breakfast was very good

pool opened too late for me

the floor around the pool was uneven and water sat in the area in front of windows and gym

right across from the pool

free parking, clean

i enjoyed the gym and pool area it was like a sauna

........very confusing trying to get through new road construction to facility parking

of parking

staff was great and accomodated us on early check in and late check out

the laundry room light did not work, and we were not comfortable in doing laundry in the dark

the laundry machine price was a bit high

the room was not clean, the staff were not very helpful, and the wifi did not work.

room was updated the kitchen area was nicely done

hotel says they re pet friendly but be cautious when bringing your pet here

bar not open on sundays

kids running up and down hall knocking on doo

kids running up and down hall knocking on doo

the common spaces - lobby and bar - are really nice as is the gym which is well equipped

the bar experience was also great

wifi availability

have been cleaner, there was coffee all over the wall by the door to the next room, the wifi was poor, the tv

the phones were down, so we couldn t call room service or the front desk.

the phones would not call out to the front desk, and no info on room service

room was awesome and very clean but there were room service trays everywhere in the hall way, some of them with

every weekend this hotel has 1 or 2 weddings and hotel parking lot overfull and the bar/restaurant is understaffed

staff, cleanliness of hotel, luxurious, free wifi, free parking (valet available) and located close downtown

breakfast and laundry facilities

the on site laundry was convenient.

pool

pool was heated and rooms have nice appliances.

swim pool and the 24 hours of the gym

had to use laundry bag for my ice bucket.

staff clean rooms small refridgerator, microwave and coffee maker and much more swimming pool, laundry facility

after the phones started ringing a women finally came out from the dark gym with a man following behind her

the pool is small but fine

the pool was nice, clean and warm

proximity to work and restaurants. on site laundry. welcome box was a nice touch.

mediocre breakfast.

great sized rooms, good gym and close to a families home

the pool was empty for maintenance, with no prior notification given

the lady who took care of breakfast during the week was especially helpful and

no breakfast, no pool, no view, no laundry, had to go to desk for towels,

they also had a partnership with a nearby gym to use the facilities

chlorine smell at pool strong.

tremendous attitude - from shuttle drivers, to breakfast bar service, maids, desk personnel - the best

large suite with sofa bed, comfortable beds, clean and spacious bathroom, excellent shower, nice kitchenette

back to same, the employee didn t understand basic hygiene don t think about doing any laundry there, washer

location free parking

there was ample parking it was just mainly located in the back

the parking lot is dimly lit, especially in the back of the hotel

newer build and clean updated rooms. breakfast was very good also.

pool was cold

pool heater was broken which was a bummer for the kids.

breakfast was over priced, food was ok.

some of the breakfast fare ran out and took some time to refill, including coffee

doesn t have adult time separate from kids

there was a staff room next to ours with a laundry shoot

the room was also missing an ice bucket, coffee, and coffee cups and the laundry machine ate my quarters but

the heated pool and fitness room

the pool was packed with kids and could not get in there

the staff were very friendly especially the bartenders and the breakfast crew!

breakfast was ok

breakfast could've been better

maybe open the breakfast at 6am

breakfast was excellent

breakfast selection was decent but bland

i didn't like was the arrangment of the chairs in the breakfast room

the breakfast was much better than expected. the kitchen area was immaculate.

breakfast was awesome. far better than any other hotel breakfast i have had.

bed and sheets. my parking spot was awesome. it was covered.

the breakfast accomodations were excellent and easy to self serve

she sent someone from laundry to bring towels

housekeepers and laundry were gossiping in hallway by exit door numerous times when we were going in/out

pool and free breakfast. great pillows. microwave and refrigerator. price.

bed was very comfortable and the breakfast was great

the pool closes too early.

was wondering if their was a laundry room next door to my room 104 or something

the breakfast was great ,the staff was very pleasant

great breakfast included, and hotel employee the morning desk attendant was extremely helpful finding a

it was clean the lady in the breakfast area was very nice and helpful and very friendly

parking was a bit hard to find. the beds weren't the most comfortable.

no plastic bag for dirty laundry

breakfast.

the spa tub comfortable beds and indoor pool free breakfast

pool open too late. more outdoor seating.

breakfast looked good

michael was the very best bar tender. awesome.

is 4 pm which was very later, when i arrived i didn t feel well and asked for an early check in but i couldn

wifi was absolutely terrible

we complained at the front desk to clerk and manager and they said we are a pet friendly hotel

the mini bar was restocked fairly promptly

the location and the bar staff were excellent.

the gym floor was extremely slippery so whatever they are using to clean it, was not the appropriate

the hotel bar was always busy

new and luxurious hotel ,exceptional location ! very nice restaurant and bar !

incl breakfast is only some chips and popcorn in a kitchen an the floor - food was not good

hotel bar closed at 10 pm

the modern, extra clean rooms, restaurant, service and parking and location.

we could walk across the parking lot to one of somerset mall's stores and use the skywalk to go over to the

we choose this looking for a little more upscale experience- we met friends in the (empty) bar and said it felt

the space coming up for the woodward dream cruise and parking the truck and trailer space.

whatever laundry detergent they used my body didn't like. not there fault

breakfast was very good also and i would stay overnight in the future

there was ample parking

great parking area

were awful, staff was not helpful, it was not really handicap accessible water cooler in gym was empty

to find out it is not included, plus you had to wait for the desk clerk to get to the breakfast bar to wait on

additionally the pool that was very small was available to use, by scheduled appt but the hot tub was not and

one for me and one for the kids

bathroom you had a pool hot tub

room was nice, pool was open late

the laundry room which was a great value and convenient

trash all over on the 3rd floor in the laundry area

the staff and the fact that you have affordable laundry service. and good breakfast

we had dirty laundry and in vacuumed carpet in our first room

were a couple of kids running the halls at night,, maybe excited for the pool,, and starting school later

it was very helpful to have laundry facilities on site

laundry facilities were nice to have but the water came out hot when we selected cold

we had a hard time getting correct change for laundry.

was next laundry room and machine at various times of the night and had to tune the tv up

chelsea was wonderful. pool was nice. breakfast was great.

the rooms all smell like dirty laundry or body oder

the stay was great but the housekeeper couldof done her job a little better if someone leaves laundry in the

lies and had us banned all because the kids didn't have on shoes going to the pool area

this allowed a ton of light from the parking lot to come in at night, and bright sunshine in the morning, making

about the hotel was great breakfast, easy access of the restaurants outside, pool, exercise room all were a plus

location, breakfast, parking, staff, cleanliness

breakfast was not great, but it was something.

i liked how clean the room was and kitchen was. the hotel overall was nice.

pool are was nice

we were forced to stay in a single bed for 3 adults and two kids

room service didn t do what they were supposed to do

was not the hotel employees fault, they did their best to service us due to the restaurant and bar was not open

decent bar in lobby

the bar was not open on the weekend (saturday or sunday nights)

pictures made everything including the pool look a lot larger than actual size

the only holiday inn express i have been to that has no laundry machines

the hotel did not have a guest laundry.

bed very comfortable. the gym equipment was really nice quality.

entrance to the hotel parking lot is difficult to see while in traffic.

the pool and work out area. and most definitely, the breakfast

only $2 each to wash and dry a load of laundry

location all kitchenware felt like a home-away-from-home pleasant staff nice laundry facility unconventional

general areas were dirty, room smelt abit, laundry basket for old towels as you walk down to reception etc 2)

the laundry room with 3 brand new machines that were covered with soap spillage at machine soap

location, for visiting tech companies around, the possibility of using the business center, laundry room, the

liked the complimentary laundry room and nice

the laundry room, workout room and convenience store were clean, well-kept and helpful

overall everything especially laundry

they even have free laundry

i liked the workout room, the availability of laundry facilities, and the availability of self service snacks

enjoyed the gym too as i used it 3 times in 2 days

staff in the bar were very accommodating when i wanted to have my meal to go.

was supposed to be a mini vacay away from kids, but not very

location was good, parking was very convenient.

beautiful hotel! loved the pool! super kid friendly

at times took a long time to respond to needs - we wanted some extra laundry bags brought up and it took well

had a room that was by the laundry for housekeeping and could hear the washer and dryer every night and early

no breakfast remodeling no laundry no pool to much stuff out of order.

no laundry bag

clean room, friendly staff, good location, good breakfast , easy to use wifi

breakfast was luke warm at best and dried out

a hotel in an affluent area i would expect a better breakfast

i didnt come from the breakfast but it was not great. don't count on it!

to far too walk i not sure there was breakfast due to remodeling

the staff were super friendly! location was great and parking was easy.

outdated first room i walked into someone was already occupying it no dishes or cookware in the kitchen, not

breakfast, toothbrush, better tv

in the closet, no iron, no coffee maker, no cups for water, no hair dryer, but there was a kitchenette complete

breakfast even though they advertise free breakfast, no elevators, clean room, everything else very

the tvs in the whole building worked properly i was there for a 8 day stay with my family and the wifi was

wifi kept going down staff working afternoon shift were a joke, not at all helpful

the hotel building and surrounding parking lot are not tip-top. kinda grimey.

were a lot of contractor trucks in the parking lot, so parking wasn't as available as if they weren't there

breakfast could have lasted at least till 10am

slow internet unless you want to pay more, minimal continental breakfast.

charge on laundry.

but the next day there were kids running up and down the hallways, waking my family, screaming, knocking on

i didn't get to try breakfast because i don't get up early, but it smelled great

they also offer a nice free breakfast

pool looked very nice but we didnt use it

and then walk to the opposite end of the building several times to wash, dry, and retrieve my laundry

reception nice. room nice. helpful lady in the laundry when asked for directions.

wanted to get in the pool but it was so many kids

the room was amazing, staff was amazing and the kids said breakfast was the best set up they've ever seen

the breakfast was great

had to ask about the gym and made me wonder what other services were available that i wasn't told about

ordering room service

dining room hostess refused to seat us in the dining room but said we could eat in bar so it was

paid wifi

they say they have room service, but don t count on it, i was told several different times there was nobody

staff, great breakfast (free), room location, location to interstates, full kitchen, laundry on premises

breakfast was great

maid service was excellent the breakfast food quality was ok the front desk staff was also

the location & cleanliness of the hotel. breakfast was good staff friendly.

breakfast was wonderful, room was beyond what i thought i'd get. pool was clean

very clean facilities, the laundry room was perfect for the point in our trip we were in, we were able to take

letting us know about bar hours in the hotel or where the gym and pool were when we check in

the staff was great! room service was awesome

we wanted to rest and with kids, it's good to have a place to land quickly

pool was very small,

additionally, almost impossible to use wifi if your device is not hooked into the hiltons portal

nights were horrible with noise from another room in and out the room all night with a bunch of kids

chose a weekend where kids stayed , so i didn't like how kids were playing on elevators and in the hallway

pool hours til 2am????

wifi was not connecting

the pool was freezing cold and all the kids ended up in the jacuzzi, consequently the jacuzzi water level was

hot tube and pool

pool was great for the kids in february

i loved the spa area me and boyfriend spent a lot of time in the spa

hotel had a shuttle running to the event we were in town for, which was a huge bonus

room was located next to the employee lounge, across from the laundry and next to the ice machine

the pool and spa are nice though we didn't have time to use it

needs more parking

my kids loved being able to swim in the morning, and go back until 11pm

pool and hot tub were spot on

this had nothing to do with the hotel itself, i didn't like the kids in the pool splashing around

pool was out of order

going to need more than one ev charger.

clean. modern. good service. nice breakfast and good service there too

clean, good breakfast, welcoming

parking

cleanliness lighted parking outside

the staff all very nice and friendly especially the kitchen staff !

breakfast foos

its clean and the breakfast is awesome.

laundry room should have a change machine or machines that accept debit/credit cards

nice to have laundry facilities

i was up at 6am and there was hardly any vehicles in the parking lot

loved the kitchen area the size of the room for one person you had everything in the room that you

in regards to other guests and it s far away enough from the highway), appliances (ac, tv, wifi, fridge) work

it comes to my room selection ( only on availability) and the staff is always helpful clean rooms laundry with

paying for laundry

don't like the fact i had to pay to do my laundry

pool area was small

showed us around where the pool ,eating area was located

good shower (excellent water pressure), nice work area with a good desk chair, and adequate gym

laundry sitting in hallway for 1 1/2 days

the laundry room on the second floor was filthy

1 staff worker who said there was no amenities and i found out they had a laundry room

kitchen area

the kitchen sink drain plug didn't fit

good location near mall and lots of restaurants, room was comfortable, and it provided a clean laundry room

i didn't have time to use the fitness center or pool, but both looked to be in fine shape

this whole trip was centered around taking the kids swimming

the price, the staff, the amenities, and the pool for my grandson

this made absolutely no sense to me as there is no restaurant or bar in the hotel

the hotel is full service with bar/restaurant, pool, sundry shop, laundry

hotel was very clean and affordable and had a coin-operated laundry room

kids have blast making their own waffles and swimming in the pool

liked the pool, as it was much larger than expected and could swim laps

my toilet was running all night the wifi was terrible

bar was terrific

great room great staff,excellent breakfast

due to the fact that it's connected to the suburban collection showplace that uses a third party parking staff

breakfast bar was terrific

the property was clean, great breakfast, restaurant and lounge.

wasn t cleaned, you dnt know about the security deposit until arrival,the linen and laundry is terrible only

pool was out of service, the laundry was out service and the treadmill in the fitness center was out of

to ask cleaning employee for kleenex & laundry bag, which she did not supply

4th room still had previous guests dirty laundry on shelf under sink

into the parking lot, the place looked abandoned