the breakfast was very underwhelming

breakfast was not great, but it was something.

breakfast could include some more options.

i liked how clean the room was and kitchen was. the hotel overall was nice.

we were forced to stay in a single bed for 3 adults and two kids

we had dirty laundry and in vacuumed carpet in our first room

trash all over on the 3rd floor in the laundry area

the laundry room which was a great value and convenient

the staff and the fact that you have affordable laundry service. and good breakfast

love pool and spa

it was nice to have a coffee bar downstairs especially when you have kids who wake up extra early

additionally the pool that was very small was available to use, by scheduled appt but the hot tub was not and

gym temperature was 82 degrees, and the thermostat seemed to not be working even after adjusting

having a pool and hot tub, and the ability to eat all meals there, was a plus

was too cold, heater did not heat really and was very loud, breakfast and bar unbeliveable expensive

location all kitchenware felt like a home-away-from-home pleasant staff nice laundry facility unconventional

only $2 each to wash and dry a load of laundry

general areas were dirty, room smelt abit, laundry basket for old towels as you walk down to reception etc 2)

location, for visiting tech companies around, the possibility of using the business center, laundry room, the

the laundry room with 3 brand new machines that were covered with soap spillage at machine soap

we had a hard time getting correct change for laundry.

was next laundry room and machine at various times of the night and had to tune the tv up

it was very helpful to have laundry facilities on site

laundry facilities were nice to have but the water came out hot when we selected cold

pool and nice to my children

whatever laundry detergent they used my body didn't like. not there fault

internet(wifi

breakfast eggs were not good....

unregistered guests hang out in the parking lot prey on unwary people.

breakfast was just fine.

the hours of the pool need an update. no kids after 9, adults til 11 or midnight.

the hours of the pool need an update. no kids after 9, adults til 11 or midnight.

the pool was very small and even though the hot tub was at temperature, the jets didn?t work

a lot of kids running around and making noise. no adult supervision.

breakfast was lovely - nice selection including eggs/bacon/potatoes/etc

the spa bath is so awesome

i pulled in and there were crackheads in the parking lot

the bed and spa tub

internet, parking, sometimes i had to park down from my room oh, and trash space, the trash can in front of

bad wifi, dirty floor and no shower curtain

thin mattress very few cable channels had to pay for wifi ac unit was loud room had funny

wouldn't feel safe bringing my kids here

the plug in the bathroom could not be made to work and i dislike having to pay for wifi

the morning, i don't know if it was reassuring or troubling to see the police car in the parking lot

parking was surprisingly good

the only holiday inn express i have been to that has no laundry machines

the hotel did not have a guest laundry.

wifi did not work on my phone but worked on our media player and my girlfriend's phone

staff, specially food service for the breakfast

cleanliness overall, the room was big, lots of room for our family, bathroom also big & the breakfast was really

back to same, the employee didn t understand basic hygiene don t think about doing any laundry there, washer

cable and breakfast

the people were great!! it was extremely quiet at nighttime. breakfast was very good.

breakfast was nice with a good selection of cereals, eggs, sausage, bacon, biscuits & gravy,

they need to adjust the temperature in the pool room and in the pool it s ridiculously cold

had to use laundry bag for my ice bucket.

staff clean rooms small refridgerator, microwave and coffee maker and much more swimming pool, laundry facility

the gym room needs a little maintenance on weight machine

the room overlooked a parking lot but since i was not there for the view, i did not mind

beautiful pool, coffee at all times, very clean

breakfast and laundry facilities

the on site laundry was convenient.

was based on request, however basic things like garbage removal (especially at a place with a kitchen) should

pool

swim pool and the 24 hours of the gym

the laundry facility is out of order for a long time.

breakfast laundry room bed was comfortable

also, the laundry room was out of order and i needed to do laundry

free parking

breakfast and free parking included, which was a plus

location to grocery stores and a laundry

laundry area smells of mold, water stains on hallway ceilings

wifi wad under 1mbps upload/download, room was dirty (& a spider in tub), front desk staff were

clean and quiet. plenty of parking. excellent from desk staff.

wifi was sloowww and the tv

ordered thru room service was excellent

were extremely tired so we ordered room service

room service never arrived, the housekeeper walked in on me, it was so loud that had to move me to

pool was closed due to covid but i definitely understand that

room service called the first morning with a few minutes to spare to inform my wife and i that they

had to go out to do laundry.

i would have rated higher but there was not a customer laundry

they redid the parking lot and had to park at a gas station next door

hard to access wifi.

was dirty water cloudy, dirt on the bottom, made kids leave and they were very upset

it had lots of amenities: kitchen, laundry, fitness room.

kitchen and accessible laundry room. good value for extended stay.

dirty parking lot

loved the room setup with the kitchen.

the breakfast was disappointing

also, because of covid restrictions, i don't think i could've used the exercise room or the pool room either

however, it would be great if there were a few more vegetarian options for breakfast

parking was easy

the greeting at the front desk, breakfast,the room all excellent

easier access to parking lot

in many parts of hotel, including wafting into our room loud parties on weekends broken elevator laundry out of

bar restaurant staff not super welcoming

friendly staff, clean rooms, nice pool, great breakfast.

just the parking

good breakfast

laundry sitting in hallway for 1 1/2 days

1 staff worker who said there was no amenities and i found out they had a laundry room

the laundry room on the second floor was filthy

room was very clean. there was a kitchenette with stove, fridge & microwave. spacious.

the kitchen sink drain plug didn't fit

good location near mall and lots of restaurants, room was comfortable, and it provided a clean laundry room

the pool was cold and the gym consisted of 3 bits of equipment that sounded like they were going to fall to

the pillows, and the pool was cold

there wasn't a bar soap at the room sink, just the hand pump in the shower

have a bar area but it still isn't in service

paying for laundry

don't like the fact i had to pay to do my laundry

were surprised to see a fully stocked kitchen, dishes, silverware pots and pans ect

swimming pool really disappointed me, it's extremely small, actually, you are unable to swim at all

i loved the buffet style breakfast and friendly staff

no breakfast, no pool, no view, no laundry, had to go to desk for towels,

chlorine smell at pool strong.

breakfast also exceeded expectations

the coffee was so good and hotel coffee is never good :) the breakfast had many choices and the staff for the

) had to wait to use pool, as well as shorten use hours, and the gym had shorten hours

proximity to work and restaurants. on site laundry. welcome box was a nice touch.

smoke alarm going off at 3:50am, false alarm some issue with detector in the pool area

breakfast was serviceable, although the fact that they only had one toaster for the whole of the

breakfast was not available. very disappointing.

the light switches in the room didn't seem to work, i never found the lights for the kitchen

directions out of hotel parking lot were confusing

kids making noise and running in hall

the location was great and pet friendly

guard was equipped with a bullet proof vest (probably because of the people who frequented the parking lot)

room key did not work to the business center and gym

charge on laundry.

loved everything it was quite the pool n hot tub was so well needed

pool was closed

not one single thing!!!! price, parking and accommodations were all great!

kids said the breakfast sucked but they didn't go til 9 so i thing they just missed the good stuff

the space was good and easy parking

no breakfast

small continental breakfast

wifi kept going down staff working afternoon shift were a joke, not at all helpful

liked how affordable it was, i also liked that it was pet friendly as i brought my dog loki on the trip

dirty and the breakfast was absolutely horrible it was a small paper bag with kid stuff in it!!

the outside parking was kept clean loved the detail paid to garden

breakfast even though they advertise free breakfast, no elevators, clean room, everything else very

i prefer a hotel with breakfast they list breakfast but have no breakfast which doesn t make since don t

breakfast, toothbrush, better tv

does the hotel provide self-service laundry service

s no laundry room which would have been nice since we were here for a number of days while we moved a

no guest laundry. heater didna ? ? t keep consistent temperature.

issue we had was the 6th floor is not a pet friendly floor (first floor is the only floor); however, a guest

pubic hair all over in shower, hole in bathroom door kitchen staff was on other side of wall very noisy at 4am

and maybe the fact that we had to pay an extra charge to have wifi in our room

loved the bar area

they say they have room service, but don t count on it, i was told several different times there was nobody

had to ask about the gym and made me wonder what other services were available that i wasn't told about

dining room hostess refused to seat us in the dining room but said we could eat in bar so it was

hotel was not clean in side and out side parking lot someing smell cuttains was could't

pool was comfortably warm and nice hot tub

luckily, i could get the information when i connected to free wifi from your website

location, good food at the bar with a good happy hour

room service , loud external ac

breakfast was not good

though it was not their fault...the grass from the trees litterd the parking lot.

they said the had wifi it didn t work we had to press the button while it was going up

i also liked that the gym was on all day

wifi was very slow at times, i'm guessing when a lot of people

good amenities like inhouse laundry and as well in the apartment

my first room was dirty looking , it looked like a motel i had to walk through the employee laundry area

laundry in the hallways looked really bad

the hotel bar closed too early.

the room was very clean. i was pleased to have free parking.

pool area and exercise room was very nice

the pool was not heated!

the parking is terrible

the bar and restaurant were poorly lit so it was hard to tell if they were open. but they were

it had a nice bar and food.

heat tub and swimming pool and laundry

cleanliness and very nice staff. gym was also really nice.

the people at the pool were to wild.

i liked that there were a lot of parking options

the sink in the kitchen leaked all over the floor. it appears it was a preexisting problem

broke second night, no food at market, pool was closed, staff was un helpful, had no change for laundry, restaurant

toilet kept running and no bag for dirty laundry

we had to wait for housekeeping to arrive the following morning to do laundry so we could receive a complete

the pool was quite cold

johnnys was convenient but a bit overpriced and we missed having breakfast available?

very clean facilities, the laundry room was perfect for the point in our trip we were in, we were able to take

they showed a hot tub next the swimming pool,but there was'nt and the pool was too small.

was ok , but kinda out of the way and the hotel didn't have a bar , restaurant , and what they did offer had

complaint is noise from the kids in hall

were so many kids there every time i went to get one of thw fresh baked cookies they were gone

staff, great breakfast (free), room location, location to interstates, full kitchen, laundry on premises

room was great, large, comfortable bed, nice little kitchenette

staff was very friendly, nice breakfast included with stay, nice stores

prices of the rooms and items in the rooms/kitchen

the bed was comfortable, the size of the room was great for the family, and having a kitchen.

careful when using wifi

breakfast wasn t good

friendly staff. rooms very clean. good breakfast. location.

the room was spacious and well equipped. good amenities. a good value. breakfast was very good

fantastic breakfast, good sized suites and the location was convenient for visiting our family.

it comes to my room selection ( only on availability) and the staff is always helpful clean rooms laundry with

dirty but i cleaned it i didn't like that the ice machine is only on one floor i didn't see a laundry area but

bed is so comfortable and the room was clean i love the laundry facility provided the front desk clerks are so

a room at the very back end of the property by the laundry

desk clerks, especially hotel employee who made amazing breakfasts and the wonderful head of the laundry room

the pool was only open 11-3. was only there for one night,so the kids couldn't use the pool

clean, pool area was nice, friendly staff, great location, easy access, quiet overall just great

guests that went to pool would track alot of water inside elevator

also the hostess for breakfast greeted us

parking lot need repairs

parking easy

laundry room and dryer vent hadn t been cleaned in awhile

made the rooms and pool look bigger than they actually were

the wifi has some problem, and i could not access the wifi whole night during i stay.

pool is outside only

parking was close to an exit close to my room

it was loud the whole night both days kids knocking on the door the staff was rude

pool closed at 6pm and didnt open back up til 9pm and the kids had to b out the pool at 9 so my kids didnt have

i loved the location - near local freeway/interstates. free wi-fi and parking. very quiet room.

customer service the pool the exercise room i loveeee seeing my kids happy in the pool our 2nd time

the gym was a bit smelly.

the elevator is extremely dangerous four kids and anyone safety

the court yard and the pool

kids had to walk throught the dark courtyard during winter, slight inconvenience

pool

we ended up just getting 1 bar from a nice housekeeper

perfect for families..with indoor pool and breakfast

clean and quiet. pet friendly

bar was terrific

excellent breakfast! the pool is nice & warm. very friendly staff.

due to the fact that it's connected to the suburban collection showplace that uses a third party parking staff

free laundry. quiet and safe feeling environment

the price the quiet location.free laundry and gym.

it was nice and clean and had a laundry area to wash clothes at.

laundry

the water in the lobby, rooms need a little upgrading, slept well, felt safe, appreciate the free laundry

customer service, safety measures, housekeeping on top of things, food was great, the free laundry was so helpful

free laundry

breakfast was okay.

breakfast was good. staff were very pleasant and helpful.

free laundromat and breakfast and snacks

on site laundry was a plus

service on the weekend and they didn't make beds each day, not sure whether that was included laundry - was

the rooms were big. and i liked the free laundry facility.

free laundry room, good breakfast every morning nice hospitality

good location, breakfast, friendly and helpful staff, clean room, laundry and swimming pool.

kids couldnt really swim

westin was nice but my neighbors had a bunch of kids

lovely, clean, spacious, well equipped, quiet, pet friendly, conveniently located

got off the elevator & there were a group of kids smoking

the ceiling in the pool/jacuzzi room

the room was over the laundry...it was burning like hell!!!!

is good because it is very quiet especially when you have a room on the back side (facing back parking lot)

we didn t get no room service while we was here

the hotel including pool, room and breakfast area were very clean

only major problem was that during our two-day stay there was no guest wifi at all

garbage everywhere, no hot water, no towels, no no batteries in remote, no tv stations, no wifi, and my confirmed

burned out lightbulb, and no room service at all for a three night stay

two threadbare washcloths and two towels for a reservation for three adults and two children under three

continental breakfast i wasn't impress there wasn't much to choose from and rooms weren't clean enough

the parking lot needs some cleaning , cigarette buds were all over

finally on our final night we managed to get some towels from the laundry room

very friendly staff the hotel us clean. the hotel is pet friendly

staff was very pleasant, the hotel is very clean , although the pool has so much chlorine my eyes hurt when

pool was clean, and fairly warm

kids loved being able to go to the pool in november

laundry room should have a change machine or machines that accept debit/credit cards

nice to have laundry facilities

the mini kitchen in the room was really awesome. ud83dude0aud83dude0a

paying extra per night for pet. not disclosed extra fee when booking

i was up at 6am and there was hardly any vehicles in the parking lot

room was located next to the employee lounge, across from the laundry and next to the ice machine

was very sweet to my kids at breakfast and she even went the extra mile to warm up extra gravy since there was

uncontrolled kids from dance competition loud and disrespectful

the room was nice and the pool and hotvtub too.

was very clean, lobby was bright and welcoming, beds were very comfortable and breakfast was so delicious and

i could not use the pool, maybe next year

the pool was nice and relaxing

wish there was a bar for a cocktail open later

was perfect although i will say that the pull-out couch was the worst my kids have ever slept on

the golf course is amazing

the breakfast was delicious

found pubic hair bathroom was not clean parking horrible no bedding sheets available clean no towels no essential

very friendly & helpful, facility very clean and updated, breakfast service top rate, well-lit parking area and

my children loved splashing around in the pool

if pool and gym had been open would really have made my stay awesome

rooms were very nice and the laundry for guests was a nice amenity

i liked that the hotel was clean and smelled nice. it seemed like a safe location. good parking!

to shannon on front desk and emma for one of the best holiday inn express breakfast bars i've ecperienced

staff parking

the kids was a little loud

this had nothing to do with the hotel itself, i didn't like the kids in the pool splashing around

place was excellent debra and johnny were really nice, breakfast was delicious room were super clean and

pool was lacking towels for guests, but fresh from the dryer to my hands was nice

great facility with breakfast includes. highly recommend

breakfast wasn't to good

pool was out of service, the laundry was out service and the treadmill in the fitness center was out of

wasn t cleaned, you dnt know about the security deposit until arrival,the linen and laundry is terrible only

to ask cleaning employee for kleenex & laundry bag, which she did not supply

4th room still had previous guests dirty laundry on shelf under sink

pool was closed

rooms were bright & clean , clean laundry smelling bedding

very clean. breakfast was nice.

breakfast is good, but only one day have orange juice ud83dude14

i didn't eat the breakfast, the bed was great

on the street in front of the hotel, it was quiet and not difficult to get around lots of parking

the rooms was clean and nice the breakfast was good

they also provide a full breakfast, which we did not get to try but seemed like a definite added bonus for

i told yall i wanted pet friendly and they still charged me for my pet and they haven

that the air conditioner worked and the breakfast that was included.

breakfast was fitting for a person on the go. the breakfast bar was stock and restock.

i had to take my linen and towels to the laundry myself because there was no housekeeping

to say about anything the one room thankfully the door was broken and i got to go into was the laundry room

all over the place will be nasty and cigarette butts was over the whole entire property and the laundry room is

the kitchen sink and toilet bowel both leaked

the wifi is super slow but they want you to pay into the faster speed and the rates are to high.

under sheets for chips disgusting never use jacuzzi nasty ask for towels 1:00 they haven t did laundry

the laundry room was filled with flies

were people actually living there, had their laundry outside drying

the laundry room was on the second floor

do then i was told to go way down the hall to the laundry room to see if they would give me clean towels which

there was not even a laundry bag in the

staff were friendly, facility looks good. parking was excellent.

location to our venue and the fact that it had a bar and restaurant

pool was small but perfect for the kids

lobby/lounge was great. nice space to relax and talk with friends. pool kept the kids busy.

this one was next door to a dunkin donuts, which is very convenient when you can't leave your pet in the room

having four different wifi networks, i was unable to access wifi during my three night stay

pet crated almost entire stay but should have been able to enjoy it too

outdated and from the parking lot to the people hanging out there or maybe they are long term stay people it

room didn't have wifi coverage

and pleasant hotel, rooms spacious, great blackout curtains, fun indoor pool, even a useful guest laundry

we had a first floor room near parking lot and close to lobby and didn't area

the breakfast was very good

the breakfast in bags really were great especially traveling with kids

kids were looking forward to it but it was too much for us

of public spaces / mainly floors in elevators, laundry, stairs

my room was located near the pool, an exit door, and the laundry room/gym and i could hear everything

room had all the things you need including a small kitchen set up

also, the pool was a little small, especially with a lot of people using it, and no hot tub

the gym equipment was sufficient but the elliptical did not work

also had in house laundry

i didn't have the room across from the laundry room

liked the very comfortable bed, the 24 hour laundry room on site so you can do laundry, complimentary feminine

we were across from laundry and maids were very loud every a

beds were extra comfy!!! staff was very accommodating. laundry facility also in hotel!!!

things like coffee and tea in the room. better wifi without paying for premium.

the rooms were comfortable, mini bar was stocked and there were robes and slippers in each room

gym with two peloton bikes

room service and food was awesome

poor wifi connection

room service

the hotel bar was always busy

excellent. only disappointment was breakfast bar empty when i went still within time

incl breakfast is only some chips and popcorn in a kitchen an the floor - food was not good

gym seems like an after thought, no a single window made it feel very uncomfortable to work out in

loved the pool area and that there was a gym available 24 hours

customer service is top tier and the salt water pool was refreshing

beautiful decor. plenty of parking. great restaurant attached.

parking was also an inconvenience

from parking to staff and room. was all very good.

the breakfast accomodations were excellent and easy to self serve

gym was small but

the noise outside loud cominf in and the basement floor is at works, gym not available

location , parking, free breakfast

overall everything was great. friendly staff. nice breakfast. rooms were nicely done every day.

renovated, great customer service, comfortable beds, and spacious parking lot

room was great and the pool. great lounge too.

free parking, clean

south parking lot was very noisy - many very noisy cars driving around the hotel at night

staff was great and accomodated us on early check in and late check out

a bit dated, and the sidewalks and parking lot need a lot of work.

the pool needs a good mold cleaner

parking was problematic

the rooms are studio rooms with a desk, kitchenette and eating area as well as a pull-out couch

pool wasn t open and really loud heater/a/c

plus you can do your laundry for free with their big whirlpool front loader washer and dryer

breakfast options.

no breakfast included

served the purpose and parking was easy

noise from rooms next door due to kids running, jumping and hollering

fees that i did not know about until i arrived, the dirty laundry bins in the lobby area, the cleanliness of

the tvs didn t work no cable no laundry low toilet paper

throughout parking lot like a party from 11pm to 4am, people in and out of rooms wondering halls, lobby full

prostitutes in the parking lot and hallways

to block out the lights shinning in my room until 5am from whatever deals were being made in the parking lot

indoor pool and breakfast

when i examined the room it was also clean and provided a full kitchen

i've been to many hotels with breakfast, but i felt this one was subpar

the room was nice as well as the gym and swimming area

breakfast fast is mediocre.

didnt have a safe in it,poor breakfast and was the same all the week,they need to work on the laundry

no room service. poor housekeeping

they charged 180$ extra for the kids to swim and two extra parents to sit and watch their children swim, without

staff ,beds breakfast, pool,clean bathrooms great manager

was so strong in pool area i was not even swimming and my eyes were burning kids eyes were so red when they had

laundry room was a bit outdated and had no change machine so i had to travel too several places to

it did accept pets, which was a plus

the hotel was out of pet friendly rooms and demanded that we stay elsewhere, adding that travelodge in mansfield

very dirty. lamp didn't work. everything smelled like smoke. pet fee of $25. incredibly loud.

pet friendly hotel was out of pet friendly rooms and management suggested other motels that might

the dryer was broken in the laundry room and no offer was made to refund my money

picked this property for a longer term stay because it checked all my boxes: laundry, fitness, pool, breakfast

bathroom wasn't that clean and laundry facility had a weird smell

i thought it was the laundry room

fireplace was a joke

reception nice. room nice. helpful lady in the laundry when asked for directions.

and then walk to the opposite end of the building several times to wash, dry, and retrieve my laundry

is reflection of a full service room but due to circumstances there is no gym, pool, etc

i found the staff at the reception and in the kitchen really kind and professional

congested parking bunch of containers around the lot

extra sheets after we were given a bed with 1 king bed when we chose 2 queen beds , she said the laundry room

laundry machines didn t work properly. staff was unable to help.

soap in bathroom when i checked in no shampoo or conditioner no laundry bag no perks just an ordinary room stay

he is a super-star, working the desk, doing laundry, and who knows what else when i wasn't looking

room was clean & neat, towels were soft, laundry did an excellent job.

tired moving to use laundry

room service is given once a week for pet friendly hotel was not sufficient

breakfast would be great

the kitchen didn't come with an oven

knew breakfast wasnt going to be much

were lots of kids and could hear them running and jumping in the room above us

that time included her telling us about the closed pool and how to get in to the gym to use their pool, plus

and the kids loved the pool

breakfast ok

pool was on l under maintenance. kids were pretty upset about that.