wifi availability

have been cleaner, there was coffee all over the wall by the door to the next room, the wifi was poor, the tv

every weekend this hotel has 1 or 2 weddings and hotel parking lot overfull and the bar/restaurant is understaffed

food is amazing ,the rooms are comfy, it was my 57th so we went to urban wick candle bar in birmingham, created

room was awesome and very clean but there were room service trays everywhere in the hall way, some of them with

the phones would not call out to the front desk, and no info on room service

the restaurant and especially the bar staff were exceptional

the laundry machine price was a bit high

the laundry room light did not work, and we were not comfortable in doing laundry in the dark

only sheer one so i had tp dim the light as my room was in the ground flloor opposite to the parking

the carpets needs a lot of cleaning (might be due to this is a pet friendly hotel, but still not an

no phone in the room no tolit paper and it had a kitchen but no dishes or silverware

i also used the laundry facilities they offer

it had a fridge and a laundry and a giant closet in the master

the laundry room available has trash literally all over the floor and the front desk staff is no where

it has a kitchen

good stay, room with kitchen, location good

the ice and laundry were right down our hall which was convenient and above all the hotel was very clean

grilfriend loved the shower breakfast was a#1

loud kids in hallway all night until 11:30 pm

breakfast was excellent, probably the best i've ever had in a hotel

pool opened too late for me

laundry facilities had an issue with credit cards not working, but staff was made aware and got it

breakfast, no wifi no coffee not even a complimentary bottled water

breakfast, no pool, does not clean room or towels even though we had a 11 day stay unless we paid

breakfast is really bad

there was no breakfast

nice newer hotel. breakfast was excellent!

nice gym, great location.

pool was close two times for extended maintenance

maybe open the breakfast at 6am

breakfast selection was decent but bland

laundry available

the pool was a bit too cold

a more family centered hotel but i think this is really more for people traveling without kids maybe

had a second floor room, could hear some kids running, jumping, screaming, laughing, etc above us

breakfast buffet

laundry basket available in room for dirty clothes

view into the pool area from several angles by everyday hotel guests made it awkward to swim

were very spacious and clean, didn't realize we would have a full kitchen, it was awesome

parking lot had not been plowed of snow. possibly not the entire winter!

fully equipped kitchen

laundry room

the laundry, gym common area and the dining area all was very clean and decent

loved the fact that there was laundry facilities

quiet peaceful. friendly staff. very restful. laundry very clean..

nice gym too n guest laundry area

a blanket too with a lot of attitude and i was like yes i'm going to put the blanket in the dirty laundry because

the attendant went to the laundry dryer to retrieve clean towels and said they are clean just not folded

enjoyed the pool, laundry services

the kids were out of control i actually was knocked into the pool by the unattended children

the pool and cleanliness of the grounds and rooms

overcharged for a pet fee even after showing staff their policy on their web site

the outdoor pool

pool green floor dirty from construction,rugs appeared never cleaned

we also used the pool

arrived early after a bit of a rough day and they allowed us an early check in

pool was not in order so couldn't use it

smelled like weed, a lot of people loitering in the walk ways & parking lots

having a pool and small kitchen

having a pool and small kitchen

the hotel pool was closed

i liked that they had a laundry room for guests.

can do laundry to the blankets too

the laundry/vending room was filthy food and garbage on floor an extremely disappointing

they need to clean out microwave and no pets

there were issues in the parking lot with other customers and the police were called.

the parking lot is in desperate need of repair

wifi

breakfast was great. lots of selection for kids. location, close to great lake crossing outlets.

i always have enjoyed good service, clean room, and excellent breakfast buffet

parking lot needs repaired

the pool was rather cold. i wasn't able to swim, but it didn't seem to bother my kids.

quiet i like that we had two tvs so we can chill why kids were watching what they wanted to

there were kids ding dong ditching us but i think that was handled

pool was closed due to circumstances out of the hotels control, they accommodated us and had it

hot breakfast and staff was very nice

friendly receptionists and free laundry.

cooks laundry front attendants everyone

plus the friendly staff in the kitchen and room service department

we enjoyed the pool,jacuzzi, and sana. love that the bar and resturant is down stairs

faulty elevator, weed smell all the time on our floor, not able to reach room service, no towels in the swimming

doors to sprinkler room, supply room, and laundry room were left open

breakfast clean rooms wifi friendly staff

parking, check-in, and check-out were a beeeze

friendly staff, clean property, and free parking.

i loved that they had delicious breakfast in the morning including a waffle maker

fact that when i went to the front desk to get ice and basketball if they had a laundry room available, that

bad housekeeping service,bad laundry room lack of care for the hotel guest

thd laundry room dryers and washers were broken so lost money washing clothes just horrible

broken door, broken mirror in room, rough looking people hanging out in parking lot, looked like hookers going

reliable snow ice parking & walkway management

the pool was t that clean

locartion and full service with bar and restaurant.

the breakfast bar and how friendly and helpful the staff was

her approach towards my kids and also towards me

the cleanliness , staff, pool

i mentioned to front desk and housekeeping and was told they were in the laundry and would be ready shortly

complimentary wifi was fast but we had to keep loggingin every day

staff was friendly. good parking. rooms are good size and up to date.

there was no hot tub in side the pool area.

very clean, quiet even with lots of kids for event, good amenities and decent breakfast.

no onsite laundry

room layout distance to freeways close to several food options close to stores has laundry has full fridge has

and the site advertised laundry facilities which i needed and chose this location because that would have helped

no laundry on sight.

no onsite laundry.

breakfast and laundry room not working

easy check in/out, outside patio to enjoy breakfast

the parking lot was well laid out and many access doors with key card made it easy to get to my room

location was great. good parking and wifi

everyone from the registration desk to the people serving breakfast were friendly and hospitable

i liked that they offered free laundry for the guests staying at the hotel

dirty laundry room, definitely has not been cleaned in a while

when i was doing laundry there was a bunch of people in the work out room with out masks and the proceeded out

free guest laundry facilities

free laundry was superb

laundry / workout was on second floor but not really a dislike more of convenience of

) the shop and the laundry were a life saver, specially when traveling with a family member that needs special

room for everyone to move around and the kitchen is a nice bonus

having the kitchen area

the pool was a little small

room across from ice machine and laundry

the in room spa tub

nice warm pool for the kids to swim in, the front desk staff was extremely friendly and welcoming and there

pool too deep for young children.

the pool was great my kids enjoyed it immensely

having the pool and gym on site, very handy to burn off the kids steam and not feel like i missed out on working

i thought there would be complimentary continental breakfast, but there was a charge.

plenty of parking, easy access.

doesn t have adult time separate from kids

pool was cold

there was a staff room next to ours with a laundry shoot

the room was also missing an ice bucket, coffee, and coffee cups and the laundry machine ate my quarters but

breakfast ends at 9:00 am on weekends

beautiful and modern and clean hotel! excellent service and breakfast was outstanding.

room service was good but the silverware,napkins and glasses were missing

i also had an issue with the dryer while using guest laundry but was offered free service from the staff laundry

parking was sparse and inconvenient due primarily to lot repair work.

breakfast was plentiful

very nice clean and i enjoyed the breakfast in the morning.

great breakfast, excellent accommodations, access to business room, all very good.

no guest laundry. no breakfast.

main lobby area, which included the bar and restaurant was totally open

the attached bar and restaurant were top notch.

room service was fast and the server was friendly

a car alarm in the parking lot went off for four hours the first night

plus you can do your laundry for free with their big whirlpool front loader washer and dryer

clean, modern, good parking, well maintained. i am happy.

the hotel is maintained very and my kid loved the pool

no breakfast included

noise from rooms next door due to kids running, jumping and hollering

the front desk staff is super helpful and the breakfast was very good.

didn't particularly care for the breakfast menu.

free wifi, full kitchen with ice maker and microwave as well as sumptuous breakfasts.

the pool signs keep alluding to a whirlpool/spa but there is no whirlpool

rooms are like upscale mini apartments with a sectional couch, kitchen dishes etc

parking was hard to come by in spite of a large lot on a saturday night

i enjoyed the gym and pool area it was like a sauna

a beautiful scenery i loved everything the rooms were cleaned beds were comfortable and loved the bar and the

the pool was closed due to bad guest.

of parking

so loud when kids were running up and down the halls, everything echoed

the pool. i brought two eight year old girls and they couldn't get enough of the pool.

shower curtains were moldy, the shower head was dingy, the heater in the pool was off or broken

the hot tub jets did not work and the pool needed a good scrubbing

loved the pool and gym hours

staff, good size comfortable room, solid breakfast, great towels, and clean self-serve laundry room

this pictures online show this hotel having a pool, but it doesn't

protein choices, hot breakfast, juices, fruit, plenty to choose

nice breakfast

staff and enjoy the hot breakfasts

the complimentary use of their laundry facilities was a major bonus

having the kitchen and the manager's buffet and free laundry

only negative was the laundry area

the laundry appliances are old and not too convenient.

having access to the laundry area where there were 4 washers and dryers

to be repaired string hanging could prose a dangerous situation if you were traveling with a pet or a small

pool was closed(covid 19)

really liked the full kitchen

there isn't too much choice for breakfast. there is no shuttle or bus.

would be even a better experience if there was a jacuzzi in the pool area

staff, good size comfortable room, solid breakfast, great towels, and clean self-serve laundry room

and most important pets

the size of the rooms. everyone was friendly. convenient parking.

wish you had a pool.

they had no wifi on top of everything else

i really enjoyed the pool

we met for the complimentary breakfast in the lobby

very welcoming place for kids and pets!

the pool and breakfast was wonderful

the pool was clean and easily accessible

had a kitchen with a stove top full sized fridge, island, utensils, microwave, pots and pans, coffee

bar and pool close early

did not get down for breakfast- late lions game

the pool was soooo warm

cleanliness, location, breakfast chef!

still wet, room smelled like mold and was placed in a room next to the back door and maintenance laundry room,

gym and pool closed

no hot tub in the pool area. bummer.

lacks in parking is the only bad thing about this location.

homeless man approached me in the parking lot at night

it would be nice if each floor had a place to throw dirty towel - like a laundry bin near ice machine or elevator

the wifi worked great to play games on my xbox with no connection issues

t get a chance to utilize the pool

good parking at any time

lots of free parking, restaurant and shopping close by

was laundry outside our room on a cart

laundry and where it is located etc, signs in the laundry need updating and only 1 washing machine

very accommodating, laundry on site which was great

i also like the free breakfast and hot tub

everything was worth the price. gym was nice.

there was kids running in the halls at 6 a

bathtub was dirty and the spa tub was dirty and had hair in it

the executive suite with spa bath it was everything we hoped it would a great get away from the kids for the

it was the only hotel with available rooms parking was fine

range of breakfast items, large pillows on the bed, full size items in the shower

not to mention room service isn t offered on the weekends

the bar was not open on the weekend (saturday or sunday nights)

due to covid-19 they had grab and go items. waiting for restaurant and bar to reopen.

pool was great for the kids

they had nice rooms and a nice pool area

the stay was great but the housekeeper couldof done her job a little better if someone leaves laundry in the

the rooms all smell like dirty laundry or body oder

lots of kids running and screaming all day and night

my kids loved the fact that you get to make your own waffles

lies and had us banned all because the kids didn't have on shoes going to the pool area

like the shuttle to churchills cigar bar and back,good friendly courteous and professional drivers and the front

gym

are cigar aficionados and we requested a cab to take us to churchill's cigar bar in birmingham and the marriot

staff in the bar were very accommodating when i wanted to have my meal to go.

huge issue was the pool area does not have adult hours

no laundry bag

at times took a long time to respond to needs - we wanted some extra laundry bags brought up and it took well

had a room that was by the laundry for housekeeping and could hear the washer and dryer every night and early

no breakfast remodeling no laundry no pool to much stuff out of order.

lots of parking, quiet clean

hot breakfast and dinner, indoor pool and hot tub

the staff were super friendly! location was great and parking was easy.

breakfast was luke warm at best and dried out

particularly like various parking entrances near rooms

the breakfast could have been a but warmer. by the tine i git food to table the eggs were cold.

bed was comfortable and the kids enjoyed the pool. hallways were clean.

pool and hot tub could be cleaner

staff were very accommodating & friendly, rooms were clean, great restaurant and bar in the hotel

the kids unsupervised at the pool

the parking was a bit less than expected but i was unaware of the upcoming event the next weekend

we choose this looking for a little more upscale experience- we met friends in the (empty) bar and said it felt

the space coming up for the woodward dream cruise and parking the truck and trailer space.

great staff. clean quiet rooms. real breakfast. easy parking. great location.

hotel bar closed at 10 pm

we could walk across the parking lot to one of somerset mall's stores and use the skywalk to go over to the

i liked the workout room, the availability of laundry facilities, and the availability of self service snacks

free laundry, just pay $1 for soap, if needed.

the laundry room, workout room and convenience store were clean, well-kept and helpful

laundry room was free for guest

they have laundry, coffee, thea, gym for free

hotel was very clean and affordable and had a coin-operated laundry room

the hotel is full service with bar/restaurant, pool, sundry shop, laundry

no cut up fruit for breakfast.

wifi this will make me not come back

the staff was friendly! room was comfortable and the breakfast was great!

was a nice selection for breakfast

-tiny pool. -boring facility, breakfast and room; not special for the price; very basic.

juice machine was down for breakfast which we had to ask about and when i ask the food attendant she told us we

-tiny pool. -boring facility, breakfast and room; not special for the price; very basic.

i wasn't informed about the pool being close prior to me booking

pool breakfast

it was very clean inside the room. the breakfast was good. and the staff were nice

sam gave me a good room with a king size bed, tables, kitchen counter and sink with cabinets

they did not have any breakfast.

to corona no maid service or breakfast

cost of the laundry detergent and no bacon for breakfast.

parking breakfast ok, sufficient enough decent location to shopping, food & laundry facilities although there

staff was super friendly and very accommodating when i needed an early check in

the room was exceptionally clean, and well stocked. breakfast was excellent.

great wifi

i enjoyed the jacuzzi while the kids enjoyed the pool

everything it was so nice , pool was great place was quiet and peacful at nigt

great location. gym, pool whirlpool, picnic area, staff ultra helpful,and clean!

high chlorine content of pool and hot tub burned your eyes the shower was great but water did not drain well,

adults time with pool

breakfast was very horrible

there was a pill left on the counter and the kitchen light didn't work

pool closed at 10

pool area did not have towels-even after requesting some to be brought none came within 45 min

during the checking in process, we requested the temperature of the pool, none of the staff knew

and then walk to the opposite end of the building several times to wash, dry, and retrieve my laundry

reception nice. room nice. helpful lady in the laundry when asked for directions.

comfortable room, good location (close to our son and his family), great pool, good breakfast.

the breakfast and hot coffee was excellent and just what i needed to start my day

the pool was closed due to the pandemic as well as the evening snacks

dove products in the bathroom as well as all of the delicious options included in the continental breakfast

i also appreciated the gym, which was convenient and helped make the stay even more comfortable

gym was small but

parking lot is impossibly small

gym too small

the hotel bar was always busy

excellent. only disappointment was breakfast bar empty when i went still within time

the location and the bar staff were excellent.

gym seems like an after thought, no a single window made it feel very uncomfortable to work out in

room service

michael was the very best bar tender. awesome.

we complained at the front desk to clerk and manager and they said we are a pet friendly hotel

is 4 pm which was very later, when i arrived i didn t feel well and asked for an early check in but i couldn

things like coffee and tea in the room. better wifi without paying for premium.

room service is tasty, quick and well worth the exorbitant price

not working - veding machines and laundry only take quarters and when asked to make change i was told to drive

breakfast selection could have been better such as variety

thought i book a room with the spa bath and it wasn t i tried to switch and they didn t let me

comfortable and good atmosphere. kids had a great time in the pool.

hotel was fine for a short stay. easy parking and comfortable room with nice bed and shower.

you have the option of doing your own laundry at $3 to wash and $3 to

the gym has very minimal equipment, and the laundry machines don't work if the internet is down

there is laundry in house, which is very convenient

love kitchen features, clean and spacious. extra storage.

had to request tools or items for the kitchen not even a cups is available

not to mention free breakfast, pool, whirlpool, 24hr fitness center and guest laundry, conversation dining area

beautiful bathroom and closet combo! was very clean. laundry room was clean and new machines

over great staff & good hotel. pool & hot tub were fun for kids!

the pool was great loved how there

the breakfast could have been a bit better but it was decent.

was a group of school kids in the hotel and they made a lot of noise until very late

issue to connect their wifi

some of your others guests were really rude and very racist to me and my kids.

tub was over chlorinated- after only minutes in all 3 of my kids started coughing & my 5 year old vomited

breakfast was limited for me due to having food allergies.

could not close the curtains precluding any sleep on account of the fluorescent lights from the parking lot

loved the breakfast! the experience is always great, that's why we come back every year!

the breakfast was hot fresh and

just seem like to much chlorine was in the pool eyes we're burning

location was great! breakfast was super great! more of the omelette is better!

laundry machs

the pool smelled like moldy laundry

it was just weird and they also should use bleach or some type of laundry detergent someone can smell because

laundry, computer use, police patrol.

i went to laundry room to start mine

the parking spaces are small.

pool was closed

the spa tube room

i dont like that the spa tub jets dont stay on. they on a timer.

spa suite was very spacious and comfortable

hotel is close to work; there are on site laundry facilities, the king-sized room has a sofa and a

pool was nice

kitchen unless getting weekly rooms but it makes a bit of sense given the competitive rate of the

the wifi requires a sign-in, but the password wasn't available in the room anywhere, only a note that

i like how the parking goes right up to the room door so you don't have to climb a bunch of stairs with suitcase

it has a laundry room and vending machines

left a lot to be desired as did the laundry room

in the way she helped me find a room close to the front door yet away from the hustle of the laundry room

very functional eat in kitchen

good parking and clean.

laundry was expensive

laundry on site in lobby

good parking and laundry on site

my pillow from home and it took two hours to retrieve because they advised it was mixed up in laundry

it had a laundry and the clerk was nice

above the heater was stain black, the cleaning staff did not clean the room, i have to go to the laundry room

laundry wasn't working

receptionist guy armani used bad worrd then kick me out with my wife and kids because we paid late

quiet room with all fixtures/outlets/wifi working quite well

my kids were disgusted

but it would've been nice to have a microwave in my room and a laundry facility for guests

the bed sheet also had a corner of dried blood splatter (maybe laundry didn't use spot cleaner before washing

clean pool, onsite laundry facilities and coffee is always available in the lobby

good breakfast with variations each day

plenty of parking space

the laundry is in the hallway outside of my room

smelled like fresh laundry

room was near laundry so we heard the dryer until late.

no change machine for laundry

laundry and ice a plus

the late night laundry area being used as we were in104 directly across from room.

like that it was very clear that was a really nice quiet hotel, and then breakfast was very good

breakfast was excellent

cleanliness ,parking security, breakfast area , front line staff .

there is no big sign or any real marker for the property, parking wasn t great either

and fair they treat you like family quietly peaceful place easy to park no long wait time clean laundry room

monitored the pool parents wasn t in there with they kids it was like 20 kids in the jacuzzi ages range from

pool area breakfast

hotel rooms are clean, nice swimming pool and gym

need more parking

tv. early check in. optional breakfast.

comfortable, nice staff, great breakfast.

was really helpful and nice the location was amazing and the room was clean breakfast was

problem with wifi hotel was full not enough room in breakfast area

the work being done to the parking was also very inconvenient and poorly timed for the weekend

the laundry room was clean and machines worked well

pool is closed, high wait time for laundry, terrible breakfast in a to go bag

doing laundry at the time but the great gentleman at the desk did his job with professionalism

lighting in parking lot

no pool, no elevator, no gym, no breakfast, spotty wifi

location, comfortable bed, laundry facility.

especially the little store and laundry

you have to pay for laundry services and half the machines don't work

example where to do go for laundry where to get snacks from to exercise now it s my turn

there is an on site laundry facility

the lobby and breakfast areas are well designed to feed and seat many visitors comfortably - the kids loved

loved location and parking

no jacuzzi in pool area.

there was ample parking and location is central to our destination

kids playing hockey in the hallway.