couldn't find the laundry machines even though there was signage

the wifi was really slow and there was not enough towels by the pool

kids were swimming at 3p

pancake machine didnt work for the free breakfast but other than that it was a good stay

breakfast is basic

laundry room

for more towels they only could give me hand towels cuz the cleaning crew never finished the laundry this was

clean and cozy, good breakfast

spacious parking

pool was warm and clean

downside of our stay was the lack of laundry facilities within the hotel

large clean room, friendly staff, free parking, many restaurants with walking distance.

lobby and gym

the gym is very pleasant with its large windows and new equipment

pool, and no hottub

i was told it was the laundry room which isn t even near our room

did not gave more on request, answer was all towels were in laundry

limited laundry facility and one of the 2 dryers would not dry

i was able to do laundry! pool was great and room was amazing!

hot water, ants in room, laundry facility was small and dryer did not work, no air circulation in room led to

there is a laundry room on the first floor

laundry was convenient

very nice beds. free laundry

hot chocolate and use of a laundry

silence, room, kitchen, bath, staff, free 24/7 tea/coffee, all facilities including gym and laundry

laundry was not free vendor machines were not in working order loss money to much noise

quit, clean, had laundry and is close to everything!!

there were a lot of stores nearby within walking distance and laundry facilities downstairs

the room was next to the laundry/maintenance room and the machines were running all night along with this

we even used the on-site self laundry

clean hotel with several good amenities, a bar that also makes food, gym, pool, laundry services, a snack area

some improvements could be done for the rooms like providing room sandals, and also laundry services made easier

kitchen

my kids were beyond excited to pick out a candy bar and drink when we first arrived- little things

that was a pool but it was too small and was being used by some groups for swimming lessons for kids so was too

guest laundry. kitchen in room. comfortable bed. great ac.

long stay guests by providing regular towels, trash, toilet paper, shampoo etc & a complimentary laundry card

1) we liked the laundry area. 2) two very helpful and nice front desk guys: bernie and ethan.

also no ev chargers just a parking spot for hybrid cars

they have a kitchen efficiency to use.

i used the laundry and it was great

it hatd to sleep when l told the staff they told me to book a odd number roomnext time the face parking lot it

fortunately there is a mall very close by, either by walking or by shuttle, that has a huge variety of restaurants

helpful staff on front desk, excellent buffet breakfast selections, well equipt kitchen.

and the breakfast was very tasty

no guest laundry facilities

there was also a build up of trash over flowing from the can on the 2nd floor laundry room

facilities still not functioning, guest laundry, pool and bar/cafe/buffet all closed

pool could have been a tad warmer but that's a very minor gripe, we had a great time in the pool,

tiny bar only 4 seats, and my pot pie was so salty like somebody added extra salt on purpose

free wifi was great as i was traveling for business

parking was easy

did not know $10 daily parking fee when i was booking

microwaves, coffeemaker, room service

gym is closed

laundry

the breakfast was decent and free laundry room access

laundry is also available for free and easy to use

having free laundry facilities is a fantastic amenity and having a laundry basket in the room was a wonderful

would be nice to have free laundry.

the hotel is well situated for sightseeing in the area and car parking was easily available

my room was lovely though my understanding from my booking was that i had booked a room with a fireplace

were beautiful and i loved the fireplace

however, pete went out of his way to accommodate us at the bar and

quality was terrible it s not the artistry on the green food that you get for room service and even the food

good laundry facilities at a very low cost downstairs

the cost of laundry in the room rate would be a nice touch

the laundry facility is great

on the thermostat, yes, but you could hear nearly everything- cars/ trains outside, the laundry room downstairs

there was a gym and laundry facility on the property which would have been great

very clean rooms complimentary guest laundry

the coffee bar in the room is under stocked and the bottles of water in the room are overpriced.

we swam with a child ourselves, so this isn't an anti-kids comment

kids running loudly through hallways at night

the indoor pool is a plus b/c of rain, kids loved it

frayed synthetic, the rear stairs and only access from the parking lot smelled badly of mold and laundry, the

noisy since the trucks load and unload all the time, there's also a humming sound coming from the laundry room

should have daily laundry facilities and owner should remove carpet running between restaurants, serving area

bathroom area was very small and also it doesnt have on property laundry services.

you have to walk through the laundry and bar service areas to get to the room

we wish breakfast was included in the price, and the hotel had a guest laundry facility.

lack of things in the room like laundry bag, electric kettle

room was next to the laundry and work area and was loud from the workers talking and setting up

is no laundry and i didnt have a car to travel easily to do my washing

room felt like it was a half mile from the desk and located across from the laundry and cleaning staff

that the laundry is gross and holds water and loud!!

onsite laundry facilities

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when

check-in; having a laundry facility; rooms had nice wall art (somewhat modern feel); price was amazing

it has everything we need-laundry, food, kitchen, gym

no shuttle either

ice maker in frig was not turned on, but desk clerk got us ice from kitchen

price of parking

indoor pool, kitchenette

one plus was that we arrived at the hotel with quite a bit of dirty laundry

cleanliness, nice staff, breakfast, gym, laundry facility

it has a guest laundry which we used. staff very helpful.

1 small bar soap, no lotion or makeup remover) -no conditioner in mounted dispenser in shower -no laundry bag

cleanliness. breakfast varieties. dimmable lighting. coin laundry.

location. laundry on site. pet friendly.

with children, grand & great grandchildren so didn't spend much time in the hotel or explore the pool etc

the bed was excellent, and the gym facilities were outstanding

clean, dog friendly, ample parking, seems safe

nice and big gym

no onsite washer, dryer for laundry

maids forget to replace laundry bags, towels (leaving a different number daily) and ice bucket bags

do not have laundry facilities, only one elevator working at the time

i had left it in the drawer and it was finally found hours later by the police in the laundry room in the

the restaurant staff is not good. it is much better if the hotel has coin laundry service.

need more laundry machines..

excellent property. except for a no working laundry everything else was fantastic.

didn?t have laundry bag

my room (222) was next to laundry and shook in afternoon due to that.

need more laundry machines..

room smell lightbulbs not working in room dishes in hallway no plastic laundry bag in room

also, there was a pile of dirty laundry and food right outside my window

also nice to have laundry facilities

laundry room was smelly and wasn't very clean

laundry room smelled horrible

have more outside space to be with kids can t understand why the parking is paid at this distance from the

warmest pool in ne

we picked this hotel because of pets allowed.

kids in pool too late and pool was cold

le lobby and the pool and gym

blood on ceiling, cabinets missing, room dirty, food inside refrigerator, no toilet paper, dirty laundry machines

location, and on site laundry facility

laundry should be free like other extended stay hotel. dishes should already be in the room.

roach found in bed nobrefund given was offered coins for laundry room really

cleanliness hall ways laundry room

comfortable bed, quiet, laundry facilities clean, exercise room. lovely experience!

ice trays provided where machines weren t an option, free parking spots and wifi, there was a laundry room

the staff pulled a sheet, blanket, pillow and towel out of a mound of laundry on the floor of the laundry room

no tv remote , no detergent for laundry very

that drops off to my office every day morning at no cost laundry onsite and kitchen

everything is provided minus your own laundry

it was located right above the laundry room, so all the chemical fumes and steam came directly into our room

laundry facilities were handy

guest laundry

laundry facility in the building and bbq

the breakfast was almost the same every day.

pet fee of $75

more thought about it and give out more than a bagel with cream cheese, yogurt, juice, a granola bar and a fruit

small pool

we arrived early and inquired about early check in

no direction to the floor where the laundry room is located in the building

close to my race venue and breakfast included

the wifi was difficult to access. i was unable to connect.

too much breakfast

the bar tender/ restaurant staff were fantastic

i have wrongly been charged extra laundry of $14 which i had complained has not yet been

the kids loved the breakfast, there were plent of options

breakfast was good, loved the pool

this was a pain since their in house bar and grill was closed down and their listed in house

there was unfortunately no breakfast due to covid-19

small exercise room and laundry (cheap

laundry facilities great

room smelled like dirty laundry immediately

parking problem

pool was very cloudy

huge room, very good kitchen, laundry room nice breakfast

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

the fact that there was a little kitchen. i like the updated decor, shower, tv, free wifi.

pool was great

was friendly pool was open all day they had a free breakfast which was nice the room was spacious and my kids

no laundry facility on-site rooms are kinda small

no laundry service

us the worst room available next to the laundry, pool & gym

our roo. was across from the laundry room and we could hear the night shift staff talking

ample parking,pleasant staff.

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

a lot of work elevators dirty divots in the floor of elevators, ice room laundry area dirty, ceiling in bathroom

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of

laundry machines broken

we liked the convenience of the location and the facilities offered (workout, pool, laundry, common area with

lot of trash in the parking lot, cans overflowing outside (chick fil-a next door), no change for laundry at desk

and spacious room, nice amenities, great decor, huge flatscreen tvs, great fitness area and laundry facility,

no plastic laundry bag provided to take home dirty clothes as you usually find in the closet at most hotels

plenty of parking space. nice laundry room.

my kids enjoyed the salt water indoor pool, and had all the things we needed to cook in our rooms

wifi was down for the duration of my stay, no television either

breakfast was hot and very good everyday

the pool and gym were stocked with clean towels

good breakfast

was a pile of used laundry on the floor outside our door; more piles of used laundry in the hall

free parking

shuttle didn't run on the weekend.

hard time with the wifi.

50 for buffet cold food wifi off and

missed having a guest laundry to catch up.on washing

laundry

hard to get out of parking lot due to traffic . no laundry facility

no laundry facilities

no laundry on site

no breakfast cheap policy

breakfast was included when booking, but did not exist at the motel

i would definitely stay here again, pet friendly and kid friendly as their is plenty of space to roam around

air conditioning was so noisy no breakfast

there was know breakfast

we had a great time. the kids loved using the pool.

room had a ripped curtain and the pulley gym equipment was a little rusty (treadmills and elipticals and bike

the exercise room, pool, hot tub and bistro restaurant were excellent

and the gym is nice

the website it said that there was a pool, jacuzzi,restaurant,bar,and room service

spacious room, refrigerator, stove, laundry, very helpful staff, good price for the

there is a coin-operated laundry room on site

room had a tinge of dirty laundry smell

room was next to the laundry and i heard loud banging when i was settling in

spacious, clean room with kitchen. plus laundry and small fitness room

wifi service was spotty to non-existent, maybe a capacity issue

knew it was booked for a family of 4 ,2 kids 2 adults one gave us a handicap room no tub and they also did not

parking, breakfast , internet, gym, pool and very clean

pool not working

our view was a nasty pool that was being worked on.

they also have a nice laundry room for guess

there are self service options: hydration stations, microwaves, laundry room for guests

the next best part was the guest laundry and super comfy beds

laundry

there was a little confusion if it included kids (email confirmation says yes, easily resolved)

laundry room / microwave

breakfast had excellent choices and the fruit cup was delicious

pool was dirty

kids had fun in pool and gym

the pool is open, safety measures like sanitizer throughout

they had a laundry facility on site

its by i hop and on site laundry mostly polite staff

ac saved us in the heat and the laundry was very reasonable

there are new washer and dryers on the premises and i didn t mind washing my laundry and sheets and towels

no iron micro wave laundry bags

pool, laundry room

laundry machines take quarters (i hadn t used physical cash in two weeks, but then had obtain

having a gym in the facility was great

on the time that you booked this hotel, it might be a little noisy here and there if the kids are on vacation

residence inn to have ample space and a kitchen

also no laundry

the food options at the bar are not many.

very good for travelling with pet.

the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

the gym is small, maybe relocate in a bigger space

no laundry facility

no laundry service

breakfast is amazing

100% recommended, quality breakfast, friendly staff, good location.

quick booking and check-in. great price. friendly and helpful staff. lots of parking.

also, it seems i was next door to the hotel laundry room - it was noisy

convenient, accessible. breakfast available and free wifi. quiet in the later morning.

wifi is still rather weak for such a big city

parking garage was nice as well as the location . great coffee and good price .

free parking, free simple breakfast, free wifi

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

guest laundry not provided

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

decent location, allowing dogs on the property, gym is well equipped

laundry facilities and equipment in the lower level were dirty

we paid for the breakfast for the family of four (two parents, and two kids) when we booked the hotel (it asks

only for me night but usually i like to take a early morning swim & soak in the hot tub but the pool didn't open

great lobby bar too

loved the views over the river, and the large gym.

no laundry facilities, no safe in rooms

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

missed laundry services but it was ok.

fact that you say you are pet friendly on your website, and then charged us 75

the location and pool

the wifi connection in the room was terrible.

but twice and was only getting partial payments at a time when getting my money back even the laundry was

property is immaculate, the buffet breakfast to die for, even with an omelet station witch is one of my favorites

pet friendly

location, cleanliness, breakfast, comfort

is hard to get into the parking lot

none. but if i can make a suggestion, laundry room would be nice.

was horrendous, no on-site laundry, tv access was extremely limited

laundry is worst i ever had in my travel life

not an issue but would like to suggest that a coin laundry for guests would be great.

no fridge no laundry

location - staff friendly - breakfast was good and had laundry service

breakfast was excellent

including the breakfast the staff were great

staff, precautions taken due to covid, bag breakfast available to take to room, very quiet, clean, exercise room

the breakfast was better than nothing due to covid it was paper bag to go

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

i like the shower in the bathroom it s so perfect for the kids

the wifi did not work.

we enjoyed the gym and pool facilities as well

laundry area, you do not have to go back with bags of dirty clothes

room next to laundry room - noisey all night long

think a burglar lives here - when i left the room to do laundry, i found someone else's room card key on top of

they were too busy trying to do laundry and other things

i wouldn t describe it as glamorous but i like having a kitchen in my room to cook in and having easy access

beds were comfortable, the place was fairly clean, the pool was good (should add a clock in the area)

with accessing daily room service cleaning from their stuff

smelled like pet urine & cigarettes

not enough upfront parking

wifi

no spa, rather expensive, the bar is not open during the day

not have any bar soap for sink or shower or conditioner

gym was boring, like all other

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

no room service and restaurant closed early for breakfast and dinner

very clean and new with nice pool and gym

pool too small

very clean and new with nice pool and gym

also used the indoor pool

there is an onsite coin laundry, bonus

they have laundry service but no coin machines available for guests which we did not like

i also want to use the guest laundry, but was told the dryer was broken

no coin laundry facilities on site

they also have a laundry onsite and they serve breakfast daily

if you are a hotel you really should have a laundry room

no do it yourself laundry

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

we also enjoyed the outside space for a drink in the evening just outside the bar and the servers in both the

i had a problem with wifi

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

they have housekeeping every days the place is well secured, laundry facility and a gym.

also a big plus that the hotel has self-service laundry

laundry and dryer machine is free

the washing machine also broke down and we could not do our laundry

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

the continental breakfast was well served

staff is excellent, like the daily breakfast.

great gym i loved it!

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

shops and facilities around the hotel and great laundry facilities

the laundry facilities were very useful

i didnotget a chance to have breakfast

my family and i found the breakfast was sufficient to start off the day

the location was great as we have family a suburb away. the breakfast was really good.

the location from the metro laundry facilities rooms in itself quite big and comfortable

really enjoyed our stay especially the kids because they have an indoor pool

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

the lavender sauces were a very pleasant touch, gym was well equipped, pool area small but clean

pool was cold. was told it was a heated pool, not sure what it was heated to?

water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the lobby was great. friendly staff. awesome fitness center.

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

free guest laundry

have to ask for clean laundry 24 hrs in advance

appreciated the free laundry facilities and the fitness center as well

they had a free laundry machine and dryer

it was a short stay, both the kids would have rather just stayed there all weekend

there could have been more of a kitchen area & a jacuzzi or a rooftop terrace.

everything around the hotel closes at 10 and the pool was small

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

lobby bar is so noisy that i could not hear the young lady who was checking us in

very nice and clean house with a kitchen

it was also nice to have laundry on-site

laundry room is relatively expensive compare to other hotels of the same range were we've been.

a guest laundry room

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

the beds were confortable and the breakfast was good ( a lot of options) parking is free and the location is

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

shuttle bus to downtown and free wifi

late check out and my room to have a working tub

more frequent service of shuttle bus.

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

the laundry and the tapas restaurant and the location. breakfast was good.

staff was friendly. guest laundry.

knowledgeable staff, clean rooms with comfortable beds, great continental breakfast, and all this in a convenient

location 2) customer service 3) variety of items at breakfast 4) quiet environment 5) cleanliness of

in house laundry was super useful

hotel had laundry machines that required quarters, but no quarters were available for change at the front

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

the coin laundry was clean and available most of the time

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

were doubles not queen no laundry

laundry using system

they said they hadn t got laundry back

room service

good breakfast, there is a laundry room

did not have breakfast, the kids wanted mcds

breakfast, parking on site (need to pay extra), rooms are nice and clean, gym has all that i need

they should have in a future, a restaurant that can serve room service.

they don t have a room service every day, just every three days, i stay for four days and nobody clean my

additionally you advertise laundry/pressing service, but again, no

we weren't able to use any facilities other than the gym with few equipments

staff were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast

+ wifi was not working

i was really hoping for a soaker tub, spa like experience in my hotel rool

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

great (a1), the room was always cleaned at the time we returned after all day of staying out the kitchen/dining

breakfast was good

laundry just down the hall

laundry, breakfast

our ice machine and laundry room was closed the entire time, had to go to another floor for ice and waited to

big bed, linens good, excellent breakfast, laundry available

it has laundry facilities and vending machines