no laundry facilities, no safe in rooms

missed laundry services but it was ok.

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

i loved the pool .

i took my kids to go swimming would not have stayed and would be charged if we did

also, it seems i was next door to the hotel laundry room - it was noisy

room, comfortable beds, fridge with a small real freezer, good wifi, newly repainted bathroom with hair dryer

the parking was limited

wifi was troublesome for my devices.

location and price were good. also free parking.

feels hefty for a pet fee when you re only staying 1 night but otherwise everything was great

breakfast was good

) way, way overpriced room service ( no lie, charging $18 for eggs and sausage, $50 for a $9 bottle of wine)

was put in a room 164 under the gym

pool and hot tub were amazing! conceirge floor was wonderful. everyone was nice and helpful!

laundry facilities and equipment in the lower level were dirty

there were kids running through the halls all night

convention for kids competition and noisy all day

also ordering room service was difficult due to lack of staff (i had to walk down to front desk to get their

00 , pet friendly fee applied these fee should be listed and added when reservation is paid and

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

there is a coin-operated laundry room on site

room had a tinge of dirty laundry smell

separate coin-operated laundry facilities

on the second floor, there's a laundry room with multiple washers and dryers, which was super convenient for

laundry is available for 2$ only

location, laundry room for long term stay

there is a great laundry facility and the breakfast was good

laundry services are forcing the user to pay cash only, without possibility to have coins paid with

workout room and laundry facilities very convenient

laundry was terrible, not a good service, i do not know if this was a one time issue they had

the room is spacious, with a home-style kitchen, which is very convenient

big rooms, full kitchen, great breakfast

the breakfast was excellent.

the kitchen area

good breakfast, there is a laundry room

bar closed early

perfect for me the staff was very friendly and helpful i felt safe as i was traveling alone the bar and food

did not have breakfast, the kids wanted mcds

breakfast buffet is nice. bar is nice. staff attentive and friendly.

no fridge no laundry

none. but if i can make a suggestion, laundry room would be nice.

laundry is worst i ever had in my travel life

was horrendous, no on-site laundry, tv access was extremely limited

not an issue but would like to suggest that a coin laundry for guests would be great.

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

kitchen was spotless, even the dishes glasses silverware sparkled

pool was smaller than i thought, but not a dealbreaker - didn't end up using it

felt the cleaning fee of $150 was a little steep for having a pet since you charge $30 a night extra

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

staff was friendly. guest laundry.

the laundry and the tapas restaurant and the location. breakfast was good.

breakfast was okay

great location, great staff, great breakfast, the wifi is a little bit slow though.

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

laundry room - was located deep in the south side and requires some walking through corridors and

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

laundry out of order, apparently for days

they also have a laundry onsite and they serve breakfast daily

laundry room was very dirty

no facilities for changing at the pool

and the staff in the reception area and restaurant bar were phenomenal

the breakfast was a shock - instead of

just wish we could have stayed longer to enjoy the pool

no direction to the floor where the laundry room is located in the building

the gym & pool

clean, modern, easy on and off main thruway, everyone very nice and accommodating, wonderful breakfast

indoor pool

breakfast ud83eudd5e, cleanness and the location

i have wrongly been charged extra laundry of $14 which i had complained has not yet been

the gym was full of kids and very noisy

this was a pain since their in house bar and grill was closed down and their listed in house

breakfast

the pool was clean and fitness center was nice

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

self service laundry is also a plus but it's not free, costs $6 for washing and drying

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

i appreciated there being a gym on the premises

clean rooms.breakfast is good. laundry is free and fitness center is also very good.

it was located right above the laundry room, so all the chemical fumes and steam came directly into our room

laundry facilities were handy

everything is provided minus your own laundry

laundry facility in the building and bbq

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

laundry facility and location

i could also do laundry for free next to the dining room

staff and guests were really chill, making breakfast quite an enjoyable experience

feels like home, great breakfast, nice and helpful staff

shes like maybe it's a laundry fee

ice trays provided where machines weren t an option, free parking spots and wifi, there was a laundry room

no tv remote , no detergent for laundry very

that drops off to my office every day morning at no cost laundry onsite and kitchen

the staff pulled a sheet, blanket, pillow and towel out of a mound of laundry on the floor of the laundry room

location, and on site laundry facility

blood on ceiling, cabinets missing, room dirty, food inside refrigerator, no toilet paper, dirty laundry machines

cleanliness hall ways laundry room

roach found in bed nobrefund given was offered coins for laundry room really

laundry should be free like other extended stay hotel. dishes should already be in the room.

the gym was pretty spectacular - lots of equipment to choose from to keep you

le lobby and the pool and gym

we were charged $18 a day for parking and $10 a day for wifi

the food at the breakfast buffet was cold.

daughter loved the pool

additionally, there were a lot of amenities such as a pool, a gym, and free breakfast

great value for the money. excellent waltham location. great complimentary breakfast.

parking was easy and lot well lit

the staff was very nice and helpful, the pool was lovely, the room was clean and comfortable and it's in a

and answered everything, including changing from a 2 queen room to a 1 king and having an early check in

non functional laundry

need more laundry machines..

my room (222) was next to laundry and shook in afternoon due to that.

excellent property. except for a no working laundry everything else was fantastic.

need more laundry machines..

kitchen and laundry area available if needed

we love the shared kitchen and laundry facility

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

ask for would be additional towels, an ironing board in the room (instead of having to use the laundry room)

laundry, ice, and maps were available as well

didn t have a laundry room

no place to do laundry

no onsite washer, dryer for laundry

maids forget to replace laundry bags, towels (leaving a different number daily) and ice bucket bags

do not have laundry facilities, only one elevator working at the time

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

location. laundry on site. pet friendly.

i only stayed one night and did not use the wifi or eat at the hotel so i can t rate those

there was ample, well lit parking with a convenient rear door guest access from the parking lot

with children, grand & great grandchildren so didn't spend much time in the hotel or explore the pool etc

the staff we encountered were all polite, helpful, and able to answer all questions competently

cleanliness, nice staff, breakfast, gym, laundry facility

one plus was that we arrived at the hotel with quite a bit of dirty laundry

1 small bar soap, no lotion or makeup remover) -no conditioner in mounted dispenser in shower -no laundry bag

it has a guest laundry which we used. staff very helpful.

cleanliness. breakfast varieties. dimmable lighting. coin laundry.

also no laundry

wifi password

i wish we took advantage of the free shuttle

the place isn't 4 star quality, just has the 4 star boxes checked: newspaper/check, small gym/check, in room

very good for travelling with pet.

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

the gym is very well equipped and the pool/hot tub was wonderful

there was an issue with the wifi that took some time to be resolved.

kids loved the pool and car service was exceptional

room smell lightbulbs not working in room dishes in hallway no plastic laundry bag in room

of laundry stacked in the hallways wasn't clean no staff long lines restaurant wasn't open as

laundry room was smelly and wasn't very clean

also nice to have laundry facilities

also, there was a pile of dirty laundry and food right outside my window

no do it yourself laundry

if you are a hotel you really should have a laundry room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

protocols prevented any kind of room service (even leave at the door)

the location is great, the sunday brunch awsome. gym well equipped. mirror tv.... and keep going

the coin laundry was clean and available most of the time

there was a laundry room and a fitness center

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

laundry service was very efficient 4

the wifi didn t work very well. i had to use my phone s data to connect.

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

they also have a nice laundry room for guess

there are self service options: hydration stations, microwaves, laundry room for guests

the next best part was the guest laundry and super comfy beds

laundry

there could have been bacon and sausage on the breakfast bar! ud83dude01

no drink service, no drinks or meals offered, no room service, no music

no room service, no mini bar, no room cleaning

no spa, rather expensive, the bar is not open during the day

to accommodate breakfast room service at 530am

nice gym

the laundry service is very prompt

poor rooms which need a lot of upgrading . not a good facility. no gym. wifi kept disconnecting

did not have time for breakfast

breakfast paid for

easy to check in (we arrived quite late). free wifi worked. room was clean.

water, tea and coffee bar was very appreciated

no restaurant or room service.

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no laundry machine, parking is expensive

pile of laundry and trash in the hallway when we arrived

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

the laundry facility where perfect

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

also laundry facilities on 8th floor are very helpful for guests with a longer stay

good amenities such as k-cup in small kitchen and laundry facilities on site

laundry very useful

the onsite laundry and gym were a great added feature

we didn t use it, but if we need to do laundry it was available and maintained

very nice and clean house with a kitchen

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

breakfast, rooms, room service

early check in great breakfast. loved the record players.

we ask for early check in and we could get it not before noon time

the catered breakfast every morning was amazing with wonderful staff

additionally you advertise laundry/pressing service, but again, no

is very expensive, the room, bar drinks and next door parking garage are all very pricey

wish there was room service

room service charge was too high9 $

i was really hoping for a soaker tub, spa like experience in my hotel rool

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

no laundry room

pet policy

allowed us early check in

laundry and dryer machine is free

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

also a big plus that the hotel has self-service laundry

a big plus for the free diy laundry service

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

little thinks: they fid not have gluten free bread and the continental breakfast was very limited

bad wifi (not consistent throughout the room)

cons: we had a kitchen but no plates or cutlery included which makes no sense, garbage was not removed

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

gym was good

the kids got cold fast and could not really enjoy the pool

coffee in the lobby, the room service food was basic, not great, the toilet in the room barely worked, when we

a few spaces to work, easy to access power outlets, dimmable lighting, stable wifi

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

excellent gym

they made us feel so special (especially the kids) with extra amenities and treatment

breakfast was a little pricey

the gym was also excellent well-equipped and one of the highlights of the

careful if sending any laundry as takes longer than they say

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

laundry service is good

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

laundry bag in room

no laundry

laundry room

it would be very helpful if there was a coin laundry

laundry service was not available. bed was small. wifi was not stable.

it would also have been nice if a breakfast was included in the price

however we love the gym and the convenience of laundry facilities

good facilities (gym, laundry room) and the staff was super nice and helpful

big room and laundry facilities

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

we attended the red sox game (as we arrived before check in time), to providing a delicious warm breakfast

breakfast was great

maybe not the best for small children (would have liked a pool if i had brought my kiddos) but perfect for a

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

room didn t match booking descriptions about kitchen facilities such as never including microwave and oven

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

gym could be better equipped

you have to go to the lobby to pick up food--room service is extra.

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

laundry: you need to pay for a load of wash ($2

the fitness room open 24hrs, the self service laundry room are plusses

clean, accommodating, pet friendly and free breakfast.

breakfast buffet was not prepared for the volume of patrons

the breakfast is also something i will miss

wifi is not complementary as well as breakfast which is a complete scandal !

the quality of room service food

also we used the spa services which were convenient

no pool? no gym?

the spa facility and staff were terrific.

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

nightly fees(30$/night) to use the wifi and gym and pool(closed)

pet friendly hotel

the courtesy laundry room was very helpful

i wish there was self laundry service

we needed to do laundry and there were machines we could use

no complimentary wi-fi, laundry prices seemed exorbitant

used free laundry to dry clothes stood out in snow at patriots nfl game

very nice pool (the spa was under refurbishment at the time of our stay)

room service was very quick and delicious

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh

service at the bar was excellent and brunch the next morning at the restaurant was delicious and pleasant

the gym smelled funny & way too hot.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

no gym no restaurant no laundry service rickety slow elevators

stated there was a laundry, however there wasn't

no self serve laundry nearby.

no laundry facilities

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

great value, small but cosy, late check out

free breakfast

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

mini bar wasn t stocked

i did not sign up to stay in a covid infested cesspool full of college kids

bar and restaurant was

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

no free wifi

the price of the food and limited room service menu.

absolutely beautiful hotel with darling rooms. room service was delicious.

good but not remarkable breakfast with excellent staff

amazing staff, location, room, spa, pool

the terrace bar was breathtaking with a great choice of drinks

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

ce, in 4 breakfasts)

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

membership is not recognized by their network, so everyone must enter an access code to get wifi

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

no in-house laundry service

returning home from a week in europe, nothing could beat the plush pillows and strong (free) wifi

gymn and pool

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

ich i would have been happy to pay for) or some other solution to enable

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

when asked for late check out, i had no problem

special gift and breakfast for the marathon runners!

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

bed was uncomfortable, and gym was pretty small

gym equipment very basic

in-room a/c very noisy wifi too slow to be useful, difficult to log on

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable

breakfast was amazing. selection was great.

very nice diversified continental breakfast. newly renovated rooms.

we were overcharged for a laundry service but it was alright

room location was in front of laundry room - all night long the doors of that room were opening and closing

they don t have laundry room

there is no laundry.

thank you to the staff member who helped me figure out where to do laundry nearby

no laundry service, restaurant check can't be charged to the room

loved the dogs!! the bar downstairs was great too! location great!

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

) (i think it's a very pet friendly hotel) and i paid $25 to 'adopt' him and got to take him home

$15.00 extra charge for wifi. time to get rid of this fee.

didn’t hand me an item i stored with luggage for my kids’s camp

was no wifi in the room

wifi access was a total nightmare

the gym was very good

wifi was difficult to log onto to

were charged for laundry we didn t do

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

i wish there was a microwave, refrigerator & laundry service.

laundry service was meant to be same day

somehow we ve lost some items probably in the bed linnen laundry.

room located next to laundry and gym

also, no laundry on site

no coffee maker in room, had to ask for wifi password, otherwise it implies you have to pay.

we absolutely loved the pop-up christmas bar and the happy wine hour

gym is a little small

they said they hadn t got laundry back

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

were doubles not queen no laundry

the wonderful pool, kind staff, wonderful breakfast for my children and i.

everything was on good level except the laundry

very accommodating staff, and a cute little gym

room service was hard to contact and the restaurant was too busy to give us a

is a fireplace in the lobby that we were looking forward to

good wifi

but if i'm to be nitpicky (for that price it seems fair) - the room service food could be improved

swimming pool, room

needed to call for a bar of soap and wash cloths

they added a bidet for us and always very quick with room service

room service

room service location and property itself is great.

crowds of drunk kids. rude bar-staff. lousy location for walking around.

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

also, room service was not available which i think is weird during covid because it seems more

charged me an amenity fee for things such as newspapers/gym/and coffee in the morning

the entire stay was perfect. having a laundry room was clutch as well.

a vending machine with snacks and laundry supplies (ie. detergent)...

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

free coffee and laundry), outstanding location right in the hearth of boston

they also have a washer and dryer enabling you to do your laundry for free