having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

there could be more laundry facilities.

they had a free laundry machine and dryer

we could also use the laundry room, free of charge

comfy beds, spacious room, had everything we needed, free laundry was a bonus

there could have been more of a kitchen area & a jacuzzi or a rooftop terrace.

new and clean, nice pool for the kids

there is a bar service at the start of the evening

it was a short stay, both the kids would have rather just stayed there all weekend

lobby bar is so noisy that i could not hear the young lady who was checking us in

they said they hadn t got laundry back

were doubles not queen no laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

the wonderful pool, kind staff, wonderful breakfast for my children and i.

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

the washing machine also broke down and we could not do our laundry

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

also a big plus that the hotel has self-service laundry

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

my family and i found the breakfast was sufficient to start off the day

i didnotget a chance to have breakfast

american-style, just about everything i could want was offered for breakfast

the location from the metro laundry facilities rooms in itself quite big and comfortable

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help

really nice breakfast buffet, modern and clean decor, gym

the in house bar and lounge is small but perfect if you don t want to go out at all

are very professional and answered all our questions, room perfect only disappointment was the bar was closed

amazing breakfast

gym n breakfast rooms were great

staff is excellent, like the daily breakfast.

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

breakfast, service and clean room

the bed was comfy and the pull out worked well for our kids

breakfast was very good, with a nice selection

wifi reception was poor and tv froze frequently

location, the gym, cleanliness of the room

breakfast bar was great

nice breakfast included located near most attractions clean friendly staff self parking

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

the breakfast was not good.

very nice diversified continental breakfast. newly renovated rooms.

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

very nice and clean house with a kitchen

no restaurant or room service.

restaurant staff including room service person were all very wonderful

water, tea and coffee bar was very appreciated

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

also, no laundry on site

room located next to laundry and gym

the kids really enjoyed the back elevator for access to the cambridge mall

complaints it was inconvenient to have to log in to wifi every day of our visit

loved the scooter and camera for kids

the space of the room - the friendly staffs - laundry

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

however we love the gym and the convenience of laundry facilities

big room and laundry facilities

laundry room was convenient

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

gym was boring, like all other

good location good gym

to accommodate breakfast room service at 530am

not have any bar soap for sink or shower or conditioner

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

room service was excellent. i loved the burger!!

staff, clean room fast and simple to use room service

there was no breakfast! no amenities! no room service, no housekeeping, none!

we stayed in a room with a large kitchen, but there was one pan, no cooking utensils

breakfast should include hot beverage options other than plain coffee miss a gym in the property

super cozy atmosphere, truly delicious breakfast and very friendly staff

wifi was a little slow and front desk not always staffed.

no swimming pool or gym onsite (free access to nearby gym was offered though)

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

additionally you advertise laundry/pressing service, but again, no

the 24 hrs gym and the next-door supermarket was very convenient

excellent location, comfortable room, good wifi

staff, offered us late check out and complimentary breakfast

wifi not strong enough in my room.

if you are a hotel you really should have a laundry room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

no do it yourself laundry

great gym and breakfast

good location, nice spot. liked the bar restaurant downstairs.

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

guest laundry not provided

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

i liked my room, 24 hour gym access, location was good

as a family of 5, i appreciate laundry areas for guest use (minimal additional

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

decent room, decent location, laundry on location

laundry soap did not dissolve in washing machine

plus, kids are very rambunctious upon their arrival and could be rude

didn't know it was pet friendly

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was

room service ends early

also, room service was not available which i think is weird during covid because it seems more

the hotel supposedly gave us a pet free room

everything was on good level except the laundry

no room service after 9:30 pm

the bar was a little pricey but then so is boston

on the expensive side steep pet fee

we like room service so a lot can improve in this domain .

no laundry service at the moment

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

we were able to get an early check in and the front desk and valet were very friendly and accommodating

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

room service presentation

the lobby was great. friendly staff. awesome fitness center.

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named

we were also told room service was available until 11 but when we called at 8:52 pm to order food, we were told

the laundry isn t used as much on vacation, i had to and it was really dirty with mold growing on the

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

the location was ideal, the ability to do laundry at the hotel and have our hire car parked by

very kind staff. convenient laundry. good location

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

way too expensive for what you get, no room service, no real restaurant

location was great, view was nice, convenient bar and food in the lobby

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

safety bar in shower would be good.

fast & early check in, location to td garden

located in the heart of boston, breakfast was good

i missed free breakfast!

every sports bar around the area packed after a game

the gym was small and needs some updates

there was a laundry room and a fitness center

in house laundry was super useful

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

had laundry facility which was great

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

king suite was very spacious and comfortable fast wifi

business school where i was spending some time immediately after i also really appreciated the gym

location and indoor pool

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

location, laundry facilities

clean rooms, nice breakfast, laundry and exercise room.

free laundry great for long travellers

is all you need: airport shuttle, gym, laundry and a simple but very good breakfast

pile of laundry and trash in the hallway when we arrived

the laundry facility where perfect

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

no laundry machine, parking is expensive

also no laundry

also the room service person failed to pick up some of the trash that was in my room, and when i checked in,

the restaurant / bar staff was amazing.

it's in a busy place and no where around to walk to - but not a problem thanks to the shuttles!

staff was friendly and free shuttle service made life easier

queen double, it had two double beds in which was super for the size of our party, there was free wifi and the

great staff, very clean, lovely interior and an excellent gym.

during covid most amenities are not available (restaurant, bar, room service, etc.).

the exercise/gym was very nice with great equipment and hardly busy

requests were made for a refrigerator

no bar to meet our friends we visited

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

laundry service was horrible

we had a nightcap in the bar and the bartender was so busy

gym

modern and contemporary design, good bar and breakfast place

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

laundry quick and efficient

mark drop at my door and select your room number and it s just as good as room service

the place , was a great space for me and my kids

the bar area was very comfortable and relaxing for a single woman traveler.

room service was fast and helpful

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

very comfortable, pet friendly, great location, friendly staff

great staff. clean. smelt nice. nice bar / gym area

part of town to walk around right across the street from boston common and beantown grill and bar right next

room service costs a tad on the high side for what it was, although to be expected in this level of

location trendy contessa on 17th floor nice bar gym & kind service it s a 5 star after all !!!

the bar downstairs is very nice and cosy

location, extremely friendly staff, fantastic room, great bed, spacious, amazing bar and great service

great location, wonderful room and a really spacious well equipped gym

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

room service was also excellent

comfortable beds, lovely gym and bar

no free wifi

great, i had room service

pool was good for kids but not adults, gym could use some real weight machines.

i loved the pool and breakfast! easy check in process.

excellent breakfast spread. pleased to have a pool.

excellent shuttle service to airport, saltwater pool, great room.

handy to have kitchenette

the pool had kids screaming really loud and did not let us in the pool

the breakfast has options for all diets

the facilities were fantastic- the pool was lovely, the gym and the lounge were excellent

nice modern hotel with 24 hour gym amenities.

were happy there was daily breakfast

staff occupied elevator with laundry bins while guests left to wait for elevator to return

location laundry

no laundry service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

closed in the evening and the front desk person made sure we would be able to place an order for room service

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

got room service from the uni restaurant next door and it was terrible

breakfast wasnt worth 18$

spacious one bedroom suite, friendly staff and good wifi and amenities

suite was very spacious and had a walk in closet, bar area, sitting area, bed room with doors opening to the

restaurant food was too expensive. laundry service was too expensive

no laundry room

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

the kids loved it and want to go back as well

allowed us early check in

great location, flexible check in and laundry service.

no laundry bag was provided

also, you can use laundry service if you pay 10 dollars per a bag

wifi worked well once i connected, just a little weird to figure out

great value, small but cosy, late check out

you could have room service as an option

bar was great, food and staff amazing

swimming pool, room

the gym is very small and needs a renovation.

staff was so friendly and great with my kids

service at the bar was excellent and brunch the next morning at the restaurant was delicious and pleasant

the bar and restaurant provided great food and very pleasant service

no hand sanitizer in the gym area

wood burning fireplace!!!!

the scent is so spa and refreshing

spa was busy with outside guests which didn t give me the time to have massage sections

the room service team was exceptional, and every meal i ordered was absolutely

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the room service was exceptionally excellent

there is an onsite coin laundry, bonus

we needed a laundry, i think every hotel needs laundry facilities this was difficult for us staying 4 nights

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

they have laundry service but no coin machines available for guests which we did not like

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

the bar could have been open later on a weekend night

the gym was also nice and everything was clean

staff accommodated my request for an early check in and two beds

spacious rooms and comfortable beds. pet friendly with awesome restaurant for dinner.

oak room was angry at us for sitting in her empty section after buying a drink from the bar after kitchen close

the price of the food and limited room service menu.

location very clean staff attitude gym

location great. did not have breakfast. dinner lackluster but everything else just outstanding!

breakfast in the oak room was great - best pancakes ever!

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

observation deck, free laundry

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

free diy laundry need to be mentioned

good wifi

the free wifi didn't work for my notebook nor my phone

they have a nice bar that has been closed due to covid

the wifi was a bit slow and disconnected at times.

location is perfect ..really cool bar with live music

no laundry facilities. small bathroom.

website says free laundry is included , but they did not honor it

cq in a chicago has it's own guest laundry, unlike this one

although the corporate website claims laundry facilities, there are none

it could have laundry facility, like the club quarters in the loop - chicago, il

were charged for laundry we didn t do

i wish there was a microwave, refrigerator & laundry service.

laundry service was meant to be same day

somehow we ve lost some items probably in the bed linnen laundry.

wish the hotel had a self laundry mat on site

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

foyer bar closed sunday evening on a holiday weekend

we were disappointed that this property did not have a pool or spa facilities.

the bar area was lively with great service and drinks

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

during check in( booking took a payment but hotel had another information); mini bar was empty; room service

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

booking could not be confirmed, kids were not included in the breakfast etc

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

no restaurant or bar but breakfast served to the room was great

early check in was very much appreciated

no gym no restaurant no laundry service rickety slow elevators

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no self serve laundry nearby.

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

the next best part was the guest laundry and super comfy beds

there are self service options: hydration stations, microwaves, laundry room for guests

laundry

they also have a nice laundry room for guess

there were many breakfast options and everything was delicious

great location, fantastic guest laundry room, nice sized rooms.

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

i downloaded it for ease however ended up utilizing the room service phone for orders

i went with my two kids, 7 and 4

no laundry service

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

expensive no laundry facilities

ability to request additional items such as laundry detergent

wish room service was available and there was an incident with not getting our laundry back on time so that led

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

i ordered room service and also dined at the hotel s restaurant and found the food to be excellent

room service

nicely decorated, comfortable and rooms are spacious. very well located. nice gym.

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

wifi

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

the spa and pool were stunning

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

extremely disrespectful… continuing their parties in the hallways after 2am and families with kids screaming

gym access to equinox a few blocks away, room size, staff

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

no laundry facilities. a lot of garbage on the streets in the neighborhood.

laundry facilities or services available

i was very happy at the late check out time of noon to maximize our time

fact that free wifi was not included

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

did not indulge in breakfast

the fitness center including a lap pool was the nicest fitness center i have used during business travel

great location. very good breakfast

spa facilities not great

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

added bonus: indoor pool and hot tub

was very professional, friendly and accomadating from the bellman to the spa assistant

convenient location, great cocktails & room service

the breakfast is not included and the grana restaurant is quite pricey

i wish there was self laundry service

used free laundry to dry clothes stood out in snow at patriots nfl game

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

the courtesy laundry room was very helpful

no complimentary wi-fi, laundry prices seemed exorbitant

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

the lady, patricia, who works in the bar in the lobby was very friendly and accommodating

i only wish there were a towel bar - otherwise perfect

there are only three in the whole building and with the pool located on the seventh floor there was a lot of

nice gym

a crowded loud nightclub at night with lots of young rude kids (underage

there also a small gym to go

sure why this is considered a resort, the only amenity is the bar and the gym

the wifi worked well

room comfy with wifi, big tv and floor to ceiling windows

laundry service is good

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

careful if sending any laundry as takes longer than they say

laundry bag in room

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

didn't find a laundry bag in the closet

free coffee and laundry), outstanding location right in the hearth of boston

the entire stay was perfect. having a laundry room was clutch as well.

free water, coffee and laundry were all great touches

if you are near the laundry room you can hear the washers on

laundry very useful

the onsite laundry and gym were a great added feature

good amenities such as k-cup in small kitchen and laundry facilities on site

laundry facilities on the property

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

helpful staff accommodating request for early check in.

order eggs, easy ck in & out, easy valet, good housekeeping, no problem to bring a small behaved pet, great

the bar closed too early

no proper laundry service, only service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

good location close to everything, restaurants in walking distance, friendly staff, laundry

staff was extremely friendly and helpful. rooftop pool and bar was a real bonus.

but they will charge 30 /day for wifi and facility cost

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

our heated swimming pool visits in our zebra rock star dressing gowns, easy access to restaurant bar and cofee

fun place with year round outdoor heated pool

loved the in room record players, robes, tea and water and free wifi

not a big deal but didn't get room service on second day.

no laundry service, restaurant check can't be charged to the room

the wifi is fast and free, and there are usb outlets by the bed

$15.00 extra charge for wifi. time to get rid of this fee.

free water, wifi, unlimited coffee and a bar/restaurant in the lobby

free water and wifi