none. but if i can make a suggestion, laundry room would be nice.

no fridge no laundry

not an issue but would like to suggest that a coin laundry for guests would be great.

was horrendous, no on-site laundry, tv access was extremely limited

laundry is worst i ever had in my travel life

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

the room was great! the pool was a great bonus! staff was fantastic!

the front office lady luana was excellent. got me a room quickly despite being an early check in

we enjoyed having the kitchen and the feeling of home

also, it seems i was next door to the hotel laundry room - it was noisy

location and price were good. also free parking.

friendly, helpful staff; great location, convenient parking, plenty of hot water for showering

no breakfast served, but duncan was nearby. great to have covered parking free.

parking garage was nice as well as the location . great coffee and good price .

missed laundry services but it was ok.

no laundry facilities, no safe in rooms

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

i took my kids to go swimming would not have stayed and would be charged if we did

if school kids - close to the ice skating brink - breakfast was pretty ordinary although nice

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

we needed a laundry, i think every hotel needs laundry facilities this was difficult for us staying 4 nights

i also want to use the guest laundry, but was told the dryer was broken

no coin laundry facilities on site

staff was friendly. guest laundry.

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

the laundry and the tapas restaurant and the location. breakfast was good.

location! staff were great too. also easiest wifi connection i ve ever had at a hotel!!

hotel was able to accommodate early check in which i appreciated. close to subway stop.

good breakfast, there is a laundry room

they don t have a room service every day, just every three days, i stay for four days and nobody clean my

did not have breakfast, the kids wanted mcds

i was surprised that with the amount of money i paid, and the high star rating, that there was no room service

wifi did not work in room

also no laundry

no dine room service; no complimentary breakfast; extra cost per day for on site parking

room service -no toothpaste available -bar didn t open until 5 and sit down restaurant wasn t

zac at the bar was extremely kind, genuine and professional, and monty the operational manager, made sure to

it's in a busy place and no where around to walk to - but not a problem thanks to the shuttles!

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the lobby was great. friendly staff. awesome fitness center.

room service presentation

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

if you are a hotel you really should have a laundry room

no do it yourself laundry

the mini bar coul;d have been a bit more reasonably priced

the fellow who delivered room service my first night was very professional

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

bar closed at around 10

good location good gym

didn t have room service

nice gym

no room service, no mini bar, no room cleaning

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

shuttle bus to downtown and free wifi

covid 19 messed up our pool experience.

variety of food locations and options, room service

the next best part was the guest laundry and super comfy beds

there are self service options: hydration stations, microwaves, laundry room for guests

laundry

they also have a nice laundry room for guess

front desk staff was lovely!!! great spot to ride the subway from with the kids

had laundry facility which was great

there was a laundry room and a fitness center

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

hotel had laundry machines that required quarters, but no quarters were available for change at the front

in house laundry was super useful

laundry room was very dirty

also, the breakfast was really good

bistro, 24/7 snack area, indoor pool, water pitchers in lobby for guests, newness of

the staff is professional, and the lobby including seating areas, a business center, a small bar area in the

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

no restaurant or room service.

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

restaurant staff including room service person were all very wonderful

water, tea and coffee bar was very appreciated

i could also do laundry for free next to the dining room

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

laundry facility and location

breakfast was well stocked with delicious bagels

our room was right next to the kitchen so we could hear breakfast being prepared in the morning but the small

ask for would be additional towels, an ironing board in the room (instead of having to use the laundry room)

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

laundry facilities available in the basement which is great for anyone on an extended holiday

kitchen and laundry area available if needed

very nice and clean house with a kitchen

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

the laundry facility where perfect

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

no laundry machine, parking is expensive

pile of laundry and trash in the hallway when we arrived

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

self service laundry is also a plus but it's not free, costs $6 for washing and drying

well equiped room with kitchen

additionally you advertise laundry/pressing service, but again, no

the price of breakfast

were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was

the gym was well equipped

the breakfast was okay but could ve been better

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

they have housekeeping every days the place is well secured, laundry facility and a gym.

the washing machine also broke down and we could not do our laundry

a big plus for the free diy laundry service

the laundry service is very prompt

first day we didn't have wifi

breakfast paid for

on the 7th floor and the water is cold the hotel is expensive considering that it does not have breakfast included

we did not have wifi on day there was no hot water an other day no compensation and no excuses

laundry facilities on the property

also laundry facilities on 8th floor are very helpful for guests with a longer stay

good amenities such as k-cup in small kitchen and laundry facilities on site

if you are near the laundry room you can hear the washers on

the onsite laundry and gym were a great added feature

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

no laundry room

room is great, clean and comfortable, friendly staff, great room service

no room service

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

outdoor heated pool open and wonderful

the breakfast is limited but good.the wifi needs improving.

not advised when purchasing the hotel that there was pet fees $75

outdoor pool closes at 10pm :(

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

however we love the gym and the convenience of laundry facilities

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

big room and laundry facilities

the space of the room - the friendly staffs - laundry

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

there were also snacks waiting for us and wine tasting at the bar in the evening

hotel was beautiful, the rooms attractive and breakfast was fantastic

room didn t match booking descriptions about kitchen facilities such as never including microwave and oven

super cozy atmosphere, truly delicious breakfast and very friendly staff

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

and friendly staff even friendly to kids

no gym on site, room service ends early

the sofa bed our kids slept on was very uncomfortable

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

there was no breakfast! no amenities! no room service, no housekeeping, none!

great amenities such as gym, valet parking, and good

wasn t much around it. our room was close to the 24 hr gym so could hear weights

booking. com photos need updating to remove bbq and laundry, as not present now.

room had a tinge of dirty laundry smell

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

there is a coin-operated laundry room on site

separate coin-operated laundry facilities

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the pool and gym area. also the great restaurant zuma

the bar was tiny

breakfast and range of food was great

the gym was also excellent well-equipped and one of the highlights of the

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

the lady, patricia, who works in the bar in the lobby was very friendly and accommodating

it was a bummer the pool wasn t open

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

the hotel bar was great

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

careful if sending any laundry as takes longer than they say

laundry bag in room

laundry service is good

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

great (a1), the room was always cleaned at the time we returned after all day of staying out the kitchen/dining

hotel tried very hard to let customers have a nice breakfast during this time

bar boulud was very mediocre, had nothing to do with daniel boulud's talent

the gym is super.

spa was busy with outside guests which didn t give me the time to have massage sections

wifi fiddly to use

spa was terrific. room service very good. staff throughout the hotel were outstanding.

it would be very helpful if there was a coin laundry

laundry service was not available. bed was small. wifi was not stable.

no laundry

laundry room

we were compensated parking and a breakfast

early shut down of breakfast. most places do that.

bed was uncomfortable, and gym was pretty small

gym equipment very basic

was near all stores,td garden and the new casino

location, fast lift, gym

were doubles not queen no laundry

they said they hadn t got laundry back

laundry using system

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

sullivan square t-stop is only about 0.5 miles away and the hotel offers a free shuttle!

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

good location close to everything, restaurants in walking distance, friendly staff, laundry

no proper laundry service, only service

location, roof top pool, restaurant, floor to ceiling windows, spacious room

gym is very well

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

everything. free garage parking, breakfast, very clean and extremely polite personal.

breakfast, free wifi, free parking, free fruit/coffee/iced water 24-7, free hbo and nice size tv

wifi was really slow

bar and restaurant were both well staffed and we had great cocktails and food was good

the room was beautiful with a fireplace and great view

they allowed us early check in and called us when the room was ready at 11:30am

friendly staff with a great atmosphere in the lobby with the lighting and fireplace

see above re breakfast. room service was good generally.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

used free laundry to dry clothes stood out in snow at patriots nfl game

no complimentary wi-fi, laundry prices seemed exorbitant

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

we needed to do laundry and there were machines we could use

laundry was very starchy and was unable to use the washes in the shower due to the caps being

no laundry bag was provided

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

great value, small but cosy, late check out

breakfast could have more options.

no gym no restaurant no laundry service rickety slow elevators

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

no laundry facility t

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

everything from the check-in process to room service to bar 10 to the concierge desk to the location

kids were running around, things are going slow, everything was a mess

room located next to laundry and gym

also, no laundry on site

complaints it was inconvenient to have to log in to wifi every day of our visit

wifi, breakfast at the hotel restaurant.

drive to key places in boston/cambridge - very quiet/great view - modern design in rooms - great gym/ in room

very nice hotel. friendly staf. good location. well equiped gym (new machines)

fun for kids

for early check in to prepare for a paper i was delivering at a local university

we could have enjoyed a working fireplace in our room - just for ambience!

staff kindly accommodated our request for early check in

have to ask for clean laundry 24 hrs in advance

they had a free laundry machine and dryer

you can purchase laundry soap at the lobby

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

comfy beds, spacious room, had everything we needed, free laundry was a bonus

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

breakfast was disappointing

room service cooking soup that warmed my stomach

the spa and pool were stunning

the terrace bar was breathtaking with a great choice of drinks

laundry: you need to pay for a load of wash ($2

the fitness room open 24hrs, the self service laundry room are plusses

everything looked brand new, comfortable beds, nice size kitchen, and bathroom as well

i was disappointed that the bar was not open during the week

i never recommend to have kids there 2 dishes etc

everything was on good level except the laundry

great location, nice toiletries and mini bar is reasonably priced

very accommodating staff, and a cute little gym

wish the gym was a bit better equipped. that's it.

location friendly helpful staff clean comfortable accommodation easy valet parking pet

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

guest laundry not provided

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

very good food, especially for kids.

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

at reception were friendly and particularly helpful and breakfast and service at the precinct kitchen was very

there is a bar service at the start of the evening

would love a jacuzzi in pool area. room service would be a treat also.

cleanliness and customer service and location. nice early check in with late check out is great.

due to covid the pool was closed and wished that it highlighted that some amenities were

travel using train lines within walking distance, indoor pool is located on the second floor and gym as well

room service costs a tad on the high side for what it was, although to be expected in this level of

room service doesn t answer the phone 50% of the time

didn t utilize it, but i loved the bath and fireplace menus and likely will use them in the future

we also received a complimentary late check out

a fireplace room, but was told on last day that fireplace is out of order

the staff were welcoming and friendly, and the food served through room service was delicious

great bar and awesome room !

good price but with that comes partying kids in the rooms

upgraded wifi should be included.

room service location and property itself is great.

laundry facilities and equipment in the lower level were dirty

the ac was to high and same at the gym was worst

there was also a pool for them to play in for an hour or two before we continued our journey

pool and gym awesome

and the absence of the lock on the bathroom sliding door, which is important when you travel with kids

were charged for laundry we didn t do

the hotel doesn t have some basic thing like microwave and laundry service

i wish there was a microwave, refrigerator & laundry service.

somehow we ve lost some items probably in the bed linnen laundry.

laundry service was meant to be same day

no laundry service, restaurant check can't be charged to the room

we went for our honeymoon and they had decorated our room with rose petals,creating a very romantic atmosphere

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

early check in helpful reception

so cute! very pet welcoming and accommodating. definitely will stay again

thank you to the staff member who helped me figure out where to do laundry nearby

perhaps adding a laundry service on site would make it better

there is no laundry.

room location was in front of laundry room - all night long the doors of that room were opening and closing

they don t have laundry room

food delicious and bar area relaxed with a lovely atmosphere

you could have room service as an option

staff was so friendly and great with my kids

our room had a great view of the park and the pool / gym were great

location was excellent overlooking the park and close to the spa and pool

plus, we had breakfast included during our stay

we appreciated being able to keep our pet with us in our room

a lot of the time it sounded like the ceiling was going to cave in due to kids jumping around above us

great grounds, nice staff, amazing pool and housekeeping was awesome!!

breakfast food was not warm, restaurant menu was limited .

laundry facilities were good and meals were great and well priced

the location was ideal, the ability to do laundry at the hotel and have our hire car parked by

the surrounding amenities like supermart, train station and food outlets as well as the pay laundry facility in

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

shops and facilities around the hotel and great laundry facilities

the laundry facilities were very useful

i didnotget a chance to have breakfast

the location was great as we have family a suburb away. the breakfast was really good.

space, the bathroom, the location, the metro in front, the breakfast, mostly the egg and ham english muffin,

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast is ok.

breakfast was very good

the continental breakfast was well served

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

the location from the metro laundry facilities rooms in itself quite big and comfortable

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

we really enjoyed the bar and pool

the swimming pool was quite small and the bar prices quite steep.

really enjoyed our stay especially the kids because they have an indoor pool

free water, coffee and laundry were all great touches

a vending machine with snacks and laundry supplies (ie. detergent)...

didn't find a laundry bag in the closet

free coffee and laundry), outstanding location right in the hearth of boston

they also have a washer and dryer enabling you to do your laundry for free

laundry service, although there's a laundromat in walking distance

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

our kids locked some items in

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

there are no amenities. nothing. no gym, no bar, no restaurant, no business room.

they hava a bar in the lobby area and you can also order food, this was nice if you didn t want to leave the

having to sign up for a membership in order to have access to wifi was absolute bullshit - really ruined my

clean, wifi, good location!

one small, personal pet peeve: too many slogans

fast wifi, netflix in room, clean bedding and towels

a crowded loud nightclub at night with lots of young rude kids (underage

the staff are very kind and accommodating and did manage to allow us an early check in

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

close to boston medical center is a plus, and you can add to that a friendly staff, excellent breakfast,

very good attention at front desk. clean rooms, good wifi.

guest laundry

everything is provided minus your own laundry

clean rooms.breakfast is good. laundry is free and fitness center is also very good.

it was located right above the laundry room, so all the chemical fumes and steam came directly into our room

laundry facility in the building and bbq

workout room and laundry facilities very convenient

location, laundry room for long term stay

laundry services are forcing the user to pay cash only, without possibility to have coins paid with

there is a great laundry facility and the breakfast was good

i would prefer such a nice hotel to have a bar area and laundry room for extended stays. thanks.

staff - even the laundry team offered help

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

fantastic accommodations. by far the best wet bar set-up of any hotel room!

very big bed, friendly staff and the gym had a peleton.

the bar was most of the time closed and there was no foodservice at our arrival available

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

room service hours were unacceptable and may cause us to not stay at ritz any longer.

service at the bar was very friendly and good

during check in( booking took a payment but hotel had another information); mini bar was empty; room service