it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

guest laundry not provided

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

and the indoor pool was great

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

gym n breakfast rooms were great

breakfast was very good

breakfast is ok.

clean comfortable room. good breakfast . fast check-in and check-out

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

24hour gym nearby cause loud bangs and thumping with gym goers throughout the night.

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

the location from the metro laundry facilities rooms in itself quite big and comfortable

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

the pool are was not clean

we really enjoyed the bar and pool

the swimming pool was quite small and the bar prices quite steep.

we could also use the laundry room, free of charge

free laundry machines and comfortable beds.

comfy beds, spacious room, had everything we needed, free laundry was a bonus

appreciated the free laundry facilities and the fitness center as well

there could be more laundry facilities.

the breakfast and pool , sleep

lobby bar is so noisy that i could not hear the young lady who was checking us in

staff was a little rude, the restaurant lacked options for families/kids

woke in the middle of the night by emergency alarm and other guests. screaming kids.

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

the washing machine also broke down and we could not do our laundry

laundry and dryer machine is free

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

laundry using system

they said they hadn t got laundry back

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

were doubles not queen no laundry

the pool didn't open early enough for my kids!

there is free wifi

not have any bar soap for sink or shower or conditioner

no drink service, no drinks or meals offered, no room service, no music

no room service and restaurant closed early for breakfast and dinner

didn t have room service

laundry

they also have a nice laundry room for guess

there are self service options: hydration stations, microwaves, laundry room for guests

the next best part was the guest laundry and super comfy beds

the lounge bar would have been open earlier than 5 pm, we would have appreciated that

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

the wifi

very clean, extremely good breakfast and very fast wifi which was crucial for me

also no laundry

desk staffs and shuttle driver, bartenders are very nice, courtesy

wifi password

restaurant and bar closed, gym tiny. little pricey without those options.

shuttle to harvard square

gym equipment very basic

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

we also enjoyed the coffee and breakfast in the morning

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

breakfast bar was great

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

no restaurant. no gym. had to pay for tv channels.

breakfast could be improved

room service only every 5th day

free laundry great for long travellers

is all you need: airport shuttle, gym, laundry and a simple but very good breakfast

a guest laundry as a surprise bonus

clean rooms, nice breakfast, laundry and exercise room.

there is also a laundry room and free coffee and tea

water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

laundry service was very efficient 4

the wifi didn t work very well. i had to use my phone s data to connect.

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

very nice and clean house with a kitchen

no do it yourself laundry

if you are a hotel you really should have a laundry room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

ud83dude05 also by mistake they charged my room service for water, which i did not use

the gym is open only from 06:00-22:00 wish it was open 24/7

the breakfast has options for all diets

the pool had kids screaming really loud and did not let us in the pool

the kids loved the pool and the hotel overall was very clean with extremely friendly

pool was closed the front desk staff didn't have the courtesy of telling me either upon check in

the pool are was ok.

kitchenette was great and there was plenty of room to sit and chat with the friends we were

pool was warm and comfy

comfortable living area with little kitchen for a nice 3 day stay

were clean and a good location restaurant and bar downstairs full kitchen in the room all in all the fantastic

wish the pool was a little warmer for my arthritis

also, no laundry on site

room located next to laundry and gym

the restaurant and bar were comfortable and the food was great

gym could be bigger

the mini bar was there but we had no way of checking the prices of items before using them which seemed

however we love the gym and the convenience of laundry facilities

the space of the room - the friendly staffs - laundry

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

big room and laundry facilities

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

decent room, decent location, laundry on location

i'd say travelling as a couple or a family of 3-4 (with young kids) would be perfect

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

great gym and location! the t stop is in front of the door!

the gym is amazing

additionally you advertise laundry/pressing service, but again, no

excellent room service and staff, with very helpful reception personnel

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an

room service was great

room service charge was too high9 $

very quiet, comfortable bed, and great kitchen

there were also snacks waiting for us and wine tasting at the bar in the evening

room didn t match booking descriptions about kitchen facilities such as never including microwave and oven

breakfast should include hot beverage options other than plain coffee miss a gym in the property

we attended the red sox game (as we arrived before check in time), to providing a delicious warm breakfast

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

we loved the location, peace, rooftop bar facing harvard.

room service presentation

television would not connect to the interval wifi so you could not stream entertainment options

got there late (10:48 am) and was told had to hurry up because kitchen was closing for breakfast orders

the entire lobby is a bar and quite the social scene on the weekends

at the cost, upgraded wifi should be included

garden bar was lovely, i would only have liked it to open earlier

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

no laundry service at the moment

nice hotel, excellent design, excellent location, we were granted early check in

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

location was great, view was nice, convenient bar and food in the lobby

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

room was right next to the gym so at 7am we were woken to people dropping heavy weights on the floor and our

room service was excellent, valet parking a park and the location was superb

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

the burger for evening was excellent and there overall the bar downstairs was good

one evening bar didn't work, when i planned to get dinner, but it was a minor thing.

i missed free breakfast!

very nice staff, clean room, gym

fast & early check in, location to td garden

we wish the bar had been open.

continental breakfast was good

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

restaurant staff were friendly, jeffrey (manager in training) inquired with the kitchen if they could make my

more frequent service of shuttle bus.

the rooftop bar and lounge was absolutely amazing

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

the coin laundry was clean and available most of the time

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

there was a laundry room and a fitness center

everything was on good level except the laundry

room service was hard to contact and the restaurant was too busy to give us a

gym is a bit too small

in room service can be ordered from the tv which is a great idea except that the options are limited

gym is small

very kind staff. convenient laundry. good location

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

the laundry room was small, the gym could be a bit larger.

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

laundry out of order, apparently for days

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

laundry room - was located deep in the south side and requires some walking through corridors and

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

the location was excellent (super close to amazing food), wifi was fast, and our room was clean and spacious

wifi signal as keapt going off and on

beautiful room, facilities and all around lovely experience. the gym was excellent also.

and it's a pet-peeve to have to get dressed, for public, go outside for coffee

staff went way above and beyond to accommodate both an early check in and a late check out

the lobby was pretty and they have a pool, gym, and laundry on the same level

that it had a guest laundry room

pool being open was not listed when booking.

close to the airport, nice rooms, super comfy beds, bar on site.

werent able to use the pool & that's all my kids wanted to do was swim

pile of laundry and trash in the hallway when we arrived

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

no laundry machine, parking is expensive

the laundry facility where perfect

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

great spacious rooms, well equipped, clean, good shuttle service to the airport, friendly staff

indoor pool and free breakfast was great for the kids and free parking was great

was great to bring the family and kids

laundry service was horrible

we like the gym and the front desk staff, who are always pleasant and knowledgeable

modern and contemporary design, good bar and breakfast place

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

very nice staff who easily arranged for a late check out for us

laundry quick and efficient

i liked the free late afternoon leomanade in the lobby

the bed was comfortable, wifi worked with no issues

bar was nice , small but it worked

the place , was a great space for me and my kids

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

also breakfast is not included in prices and is very expensive

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

great staff. clean. smelt nice. nice bar / gym area

bar area was really nice

the best part was the bar lounge, great food drinks and bartender.

much service for kids, no welcome drink for kids

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

they asked for $150 per day for a pet

but it was me, my husband, and our two kids in our room and we were honestly fine

the wifi didn't work very well. the price of breakfast seemed high.

and of course, the kids loved the revolving door

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

no laundry service

location laundry

staff occupied elevator with laundry bins while guests left to wait for elevator to return

the hotel bar was great

it was nice having laundry facilities on the premise

laundry facilities a big bonus

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

free breakfast was a bonus

if you are sporty there is a small gym here and it is well enough equipped to get a proper workout done to keep

no laundry roomno free breakfastno vents in bathrooms

thete is an airport shuttle

pool area. more bottled water in room.

has an indoor pool but limited hours so i don't know how it is, but the option is there

we liked that it was cozy and calm. we also enjoyed the pool.

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

a problem connecting laptop to wifi but not phone

good wifi

the bar was nice and quiet, some evenings had live music but wasn't overly loud

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

location & room, staff were friendly & helpful, laundry facility

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

the laundry room on the 24th floor was very useful

room smelled like fireplace

making arrangements for our kids to stay with friends for the night, my wife and i booked a room at the taj to

the bar areas and contessa are fabulous too

fireplace was not operating as per description when we made the booking

they doted on my kids and absolutely made our trip

laundry room was dirty and machine ate coins but hotel is not responsible call number

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

breakfast was ok, but the place was swarming with school kids this morning

friendly peronnel, comfort rooms,wifi,

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

the pool is significantly smaller than it appears in the pictures.

did quite a lot of walking all over the city, so didn't need the gym

website says free laundry is included , but they did not honor it

cq in a chicago has it's own guest laundry, unlike this one

no laundry facilities. small bathroom.

although the corporate website claims laundry facilities, there are none

it could have laundry facility, like the club quarters in the loop - chicago, il

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

very clean and luxurious installations and the bar experience was great

the hotel staff 100/10 *claps* also let me late check out which was great for me

gym is a bit of as afterthought. i didn't bother

also a perfect hotel if you want to lounge around and order room service for a night, which we did

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

no laundry room

also i didn't receive a wifi password but i also forgot to ask

the breakfast and room service were top-notch

location, room, bed, staff, room service, restaurant, food, and housekeeping were all amazing

didn t collect my room service dishes when i asked, so they just sat there all night

the health spa was wonderful

room service

staff was so friendly and great with my kids

proximity to the t station for the subway and there was a laundry room.

the laundry service is convenient

time i was stopped by them while i was in the middle of thing to get food for my child before the kitchen cut

who checked us in was polite, informative, and organized, the room was immaculate, the airport shuttle was easy

better provision of food for kids in evening.

well appointed laundry room

some residents couldn t do laundry

shuttle was great property was clean and quiet

i had to go find the staff in the kitchen to ask them to open so i could eat

used their shuttle service to and from airport which outstanding

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

the deluxe room was worth the extra $ - great to have kids spread out and have their own tv

lovely room, excellent staff. nice gym with peloton bike. great coffee in the coffee shop!

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

a bar would have been nice. but we didn t miss it.

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

small bathroom - small sink but the bar sink made up for it.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

great location, flexible check in and laundry service.

say who stands out, but we must name joey who got us a new room, when we weren t happy with the wifi in our

small standard rooms but all with fridge, very comfy bed, and nice simple breakfast

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the bar area was lively with great service and drinks

the room service is excellent

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

location luxury gym

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

just need full facilities to open and a spa would be amazing!

private kitchen doesn't have a lot of variety at the menu as a five star hotel

room service was fast

the room was well appointed and the restaurants and spa were superb

wifi got a bit slow at times.

room service breakfast was very fresh, and delicious

they accommodated an early check in--thank you

good wifi connection

loved having the gym onsite - really comfortable place to spend the night.

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the quality of room service food

bar boulud was very mediocre, had nothing to do with daniel boulud's talent

due to covid there is no bar and restaurant, not their fault. you can still have room service.

no pool? no gym?

wish room service was available and there was an incident with not getting our laundry back on time so that led

no laundry service

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

expensive no laundry facilities

ability to request additional items such as laundry detergent

laundry service was meant to be same day

somehow we ve lost some items probably in the bed linnen laundry.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

i wish there was a microwave, refrigerator & laundry service.

wish the hotel had a self laundry mat on site

beds are super comfy, rooms are quiet and spacious, oak bar is really fun, room service is great - location is

gym was located on top flor modern and

for early check in to prepare for a paper i was delivering at a local university

room service was prompt, friendly and delicious

breakfast a hit on 4th for vip

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

no coffee maker in the room. no laundry bag.

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

this was our second stay at this location and the staff and room service were excellent

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t

no laundry facilities

soaps, wish i had a little plastic laundry bag for dirty clothes

no gym no restaurant no laundry service rickety slow elevators

stated there was a laundry, however there wasn't

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

breakfast, rooms , gym

the bar in the lobby is extremely welcoming after a long days work

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

we dined at the precinct kitchen and bar in the hotel for dinner

nicely decorated, comfortable and rooms are spacious. very well located. nice gym.

were very accommodating in letting me do a super early check in since my flight got in so early

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

the kitchen was beautiful and the other amenities were top notch

in room were in need of replacement hallways needed new carpets and walls need a paint touch up gym equipment

parking, helpful staff, quiet,good price for the amenities provided, well-appointed kitchen, nice pool

believe i was charged for two extra items from mini bar that we didn t use, but didn t realize that until

well maintained, beautifully appointed rooms, lovely breakfast, friendly hotel staff

the bar and mary ellen she was fantastic

location overlooking the harbour, fantastic views and a lovely sunny terrace for breakfast, excellent base from

the pool was shut, but we were advised before our stay.

fast wifi, netflix in room, clean bedding and towels

are very friendly and there are a lot of extra services that are available free of charge (like early check in

a crowded loud nightclub at night with lots of young rude kids (underage

one small, personal pet peeve: too many slogans

the gym was great as well

breakfast was disappointing

breakfast, but i still prefer the european mix of buffet and a la carte menu

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

excellent service, particularly from the butler. enjoyed the gym and spa. the

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

free water, coffee and laundry were all great touches

free coffee and laundry), outstanding location right in the hearth of boston

free guest laundry

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

didn't use but customer laundry center and business center looked great

shuttle is convenience. having microwave, food from hotel shop, laundry machine

happened both times i went to use the laundry facilities so it was a minor

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

hotel with all facilities necessary including a self-service laundry

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

they made us feel so special (especially the kids) with extra amenities and treatment

no restaurant breakfast, had to order room service

first, the hotel barely has a lobby, which is surprising for such an expensive five-star property

did not like the breakfast buffet, i felt it was overpriced

i wish there was self laundry service

laundry was very starchy and was unable to use the washes in the shower due to the caps being

no complimentary wi-fi, laundry prices seemed exorbitant

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

the courtesy laundry room was very helpful