laundry service was not available. bed was small. wifi was not stable.

no laundry

it would be very helpful if there was a coin laundry

laundry room

the wifi signal is not good in our room, but ok in the lobby.

laundry bag in room

laundry service is good

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

careful if sending any laundry as takes longer than they say

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

staff was friendly. the hotel was clean. pool was good. the view we had was wonderful.

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

there are only three in the whole building and with the pool located on the seventh floor there was a lot of

a few spaces to work, easy to access power outlets, dimmable lighting, stable wifi

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

did not indulge in breakfast

great location. very good breakfast

the spa was heavenly.

breakfast was grossly over priced. room and service was excellent.

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

rooftop pool, staff and free snacks

clean room, pool, close to metro and prudential center and a fountain where kids had fun

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

the sofa bed our kids slept on was very uncomfortable

cons: we had a kitchen but no plates or cutlery included which makes no sense, garbage was not removed

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

i wish there was self laundry service

used free laundry to dry clothes stood out in snow at patriots nfl game

no complimentary wi-fi, laundry prices seemed exorbitant

laundry was very starchy and was unable to use the washes in the shower due to the caps being

the courtesy laundry room was very helpful

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

we enjoyed room service for dinner from the onsite restaurant

the breakfast and free coffee.

not a big deal but didn't get room service on second day.

also pet friendly

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

kitchen is too small.

at 9 security showed up because the guy downstairs wanted to sleep on a friday night and my kids were to loud

breakfast choices, the roomy suite-like accommodations, the fully equipped kitchen, the smart tv, the housekeepers

bar boulud was very mediocre, had nothing to do with daniel boulud's talent

due to covid there is no bar and restaurant, not their fault. you can still have room service.

also we used the spa services which were convenient

due to covid there is no bar and restaurant, not their fault. you can still have room service.

room service not good restaurant affiliated to hotel gave me poor service

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

no self serve laundry nearby.

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no gym no restaurant no laundry service rickety slow elevators

no laundry facilities

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

friendly staff with a great atmosphere in the lobby with the lighting and fireplace

the small gym had all the basic equipment travelers would need and the location was superb

room was one of the most spacious i ever been into a hotel (double queen with fireplace)

no hand sanitizer in the gym area

wifi got a bit slow at times.

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

no laundry room

e to position)

and my kids immediately commented on how funny and personable the staff were

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

mini bar wasn t stocked

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

the cafe downstairs was delicious, great for breakfast and a late night dessert/drink

there were some changes because of covid-19 - the bar was closed, and the continental breakfast was a selection

good amenities such as k-cup in small kitchen and laundry facilities on site

laundry very useful

laundry facilities on the property

we didn t use it, but if we need to do laundry it was available and maintained

if you are near the laundry room you can hear the washers on

good but not remarkable breakfast with excellent staff

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

a bit of long waiting time for the breakfast on weekends.

facilities and room information access via wifi only

amazing staff, location, room, spa, pool

the room service is great and fast

room service was prompt, friendly and delicious

the lounge offered coffee tea and soft drinks all day, happy hour w light bites from 5-7, and breakfast buffet

excellent location, gorgeous interior, fun and trendy bar. pet friendly but upscale.

the free wifi does not work on ios devices and windows 10 laptop

we were overcharged for a laundry service but it was alright

thank you to the staff member who helped me figure out where to do laundry nearby

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

perhaps adding a laundry service on site would make it better

room location was in front of laundry room - all night long the doors of that room were opening and closing

no laundry service, restaurant check can't be charged to the room

we went for our honeymoon and they had decorated our room with rose petals,creating a very romantic atmosphere

) (i think it's a very pet friendly hotel) and i paid $25 to 'adopt' him and got to take him home

early check in helpful reception

first i was afraid of its pet friendly policy

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

not being able to order room service.

were very accommodating in letting me do a super early check in since my flight got in so early

comfortable room. super quick checkin. great room service.

on top of that, the internet didn't work after new years, and they had no laundry available either

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

no in-house laundry service

the gym room was bit small

i also enjoyed the free wifi

the laundry service is very prompt

really far walk no restaurant or room service

we ate breakfast at the restaurant and it was excellent

they cater to family of patients of the local hospitals with free breakfast as well

we tried to order room service but couldn't because the grill did not have enough staff.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

laundry service was meant to be same day

were charged for laundry we didn t do

somehow we ve lost some items probably in the bed linnen laundry.

the hotel doesn t have some basic thing like microwave and laundry service

the gym was very good

an early check in

they doted on my kids and absolutely made our trip

we also received a complimentary late check out

the gym was great, even had a refreshment area for water and energy drinks, which was perfect for my

free coffee and laundry), outstanding location right in the hearth of boston

free water, coffee and laundry were all great touches

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

a vending machine with snacks and laundry supplies (ie. detergent)...

didn't find a laundry bag in the closet

staff was so friendly and great with my kids

bar was great, food and staff amazing

location, room, bed, staff, room service, restaurant, food, and housekeeping were all amazing

delivered the cappuccino and bar bites with a smile

also, great gym with a beautiful pool that must have one of the most stunning views in boston

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

requested early check in and the hotel never got back to me, so i figured it was all set

the bed was extremely comfortable, the room service was very attentive and polite.

the facilities (eg gym) in the hotel are very limited, old and dated

maybe a laundry would be good

laundry service was just a block from hotel

no complimentary water and no laundry machine. staff are not welcome

that there was no laundry room.

the front desk staff and bar staff were friendly and accommodating. the location was great.

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

spa services could have been better (e.g., hot tub, sauna, etc.)

super location, great comfortable room. great tv. good room service

are very friendly and there are a lot of extra services that are available free of charge (like early check in

also, at the bar they have a grilled cheese sandwich with some pesto sauce in it and that thing is absolutely

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

the wifi worked well

a crowded loud nightclub at night with lots of young rude kids (underage

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

the bar was closed but wasn t the hotel fault due to covid 19

bar service great and breakfast excellent

the bar area was also a fun place to go after

no laundry machine, parking is expensive

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

pile of laundry and trash in the hallway when we arrived

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

the laundry facility where perfect

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

possibility of doing laundry on premises

access to clean, full kitchen, dining room, laundry facilities, outdoor deck and patio

ask for would be additional towels, an ironing board in the room (instead of having to use the laundry room)

we love the shared kitchen and laundry facility

location, amenties, gym access, restaurants

only room service

foyer bar closed sunday evening on a holiday weekend

we were disappointed that this property did not have a pool or spa facilities.

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

wifi was spotty. not enough room in the bathroom to lay out toiletries.

breakfast should include hot beverage options other than plain coffee miss a gym in the property

no swimming pool or gym onsite (free access to nearby gym was offered though)

there were also snacks waiting for us and wine tasting at the bar in the evening

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large

it s a basic hotel with wifi in the room but no laundry or room service etc

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

no laundry service facility

no breakfast or room service available, you'll need to be creative about your dining if you don't want to eat

breakfast could be better a lot of the food looked old and dried, they should try bringing new

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

great amenities such as gym, valet parking, and good

for a hotel that big, it should have a bigger gym

there was no breakfast! no amenities! no room service, no housekeeping, none!

ability to request additional items such as laundry detergent

no laundry service

nothing to complain but it would be nice if there is laundry room.

wish room service was available and there was an incident with not getting our laundry back on time so that led

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

everything was on good level except the laundry

very late room service so not always done when we had been out for the day

wish the gym was a bit better equipped. that's it.

everyone was so friendly, including the bar staff

the gym isn't very equipped with any thing for a real workout

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

the location is hard to beat -- close to subways, boston common and a variety of good bars and restaurants

we arrived early and early check in wasn t a problem. staff so friendly.

no room service or vending machine for a late night drink

location great, staff friendly, room service fast

laundry room was convenient

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

big room and laundry facilities

however we love the gym and the convenience of laundry facilities

the space of the room - the friendly staffs - laundry

additionally you advertise laundry/pressing service, but again, no

wifi failed for a few hours - but we were able to use lobby connection nothing else to complain

the gym was well equipped

+ wifi was not working

excellent location, comfortable room, good wifi

laundry facility and location

i could also do laundry for free next to the dining room

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

required to leave key in kitchen so staff can move car, if

breakfast was well stocked with delicious bagels

dryer in laundry was not working.

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

good breakfast! front desk was helpful! gym and laundry was great!

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

gym is quite small, no spa

room service location and property itself is great.

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

rooms were clean. many dining / bar options on site.

loved the laundry facilities on site and the breakfast every morning was exceptional

great location! spacey room love being able to do my laundry and exercise at the same time

only thing i didn t like were the laundry wash machines which make a horrible noise

on how to use the card for the elevator i was like 5 mins trying to get to my floor the laundry wasnt working

it has a gym and laundry room for guests use

it has a laundry room

no kettle or cups for morning tea... the laundry service was not working.

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

there is nothing to do with the kids

it will be nice to have a couple gluten free options also there is no bar or coffee shop during the day to get

very kind staff. convenient laundry. good location

the location was ideal, the ability to do laundry at the hotel and have our hire car parked by

the laundry room was small, the gym could be a bit larger.

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

laundry facilities were good and meals were great and well priced

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

great staff. clean. smelt nice. nice bar / gym area

great staff. clean. smelt nice. nice bar / gym area

the best part was the bar lounge, great food drinks and bartender.

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

the room service was excellent.

from the door man, to the luggage storage staff, to the bar staff at the last hurragh, everything was exceptional

historic hotel was very interesting and it had an excellent gym

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

although the corporate website claims laundry facilities, there are none

no laundry facilities. small bathroom.

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

it could have laundry facility, like the club quarters in the loop - chicago, il

cq in a chicago has it's own guest laundry, unlike this one

laundry room was very dirty

also, the breakfast was really good

i'd like a complimentary breakfast.

the breakfast was a shock - instead of

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

self service laundry is also a plus but it's not free, costs $6 for washing and drying

it's a short walk to a train station and there is a hotel shuttle to several nearby hospitals

in house laundry was super useful

hotel had laundry machines that required quarters, but no quarters were available for change at the front

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

there was a laundry room and a fitness center

the coin laundry was clean and available most of the time

no laundry service

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

location laundry

the hotel has a nice contemporary feel and breakfast in the restaurant was good except for the coffee which

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

staff from check in, to room service to housekeeping were exceptionally friendly and helpful

elegant clean rooms. room service breakfast was very good. i will definitely stay here again.

plenty of space lovely breakfast and brunch area and a great bar

dated, but the facilities were nice, beautiful pool and solid hotel gym

also, no laundry on site

room located next to laundry and gym

the wifi never gave out and the complimentary coffee in the morning was just enough to get my virtual

drive to key places in boston/cambridge - very quiet/great view - modern design in rooms - great gym/ in room

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

hallways seemed to always have bags of trash and laundry in them.

no plastic bag to use for dirty laundry

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

like their fitness center and indoor pool

outdoor private green space with bar service, lounge furniture, and lawn games in the evening for kids and adults

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named

room service was great

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

liked that the facilities like the gym and pool were open, and its proximity to the charles river

no shuttle to airport bar closed too early

the staff of ms sammy very warm and friendly, and room service are so careful.

located in the heart of boston, breakfast was good

loved the easy and free wifi, and the staff was very friendly

breakfast was perfect just enough to get me going

s conveniently located to easily the best bar, porters bar & grill

there also wasn t any resturant or bar on site

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

hotel staff are very pet

sound proofing could be better heard a group of kids 5 rooms down.

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

breakfast was served a bit too early, until 9 am

room was affordable and it had everything we needed for our family, kitchen was stocked with all necessary

the walls are thin and we could hear kids screaming above us… the garbage pick up early morning

best location i have found with kids

laundry quick and efficient

the gym is sufficient for most exercising

the mini bar was very well stocked and there were so many amazing extras, the balcony, the fireplace, free in

i liked the free late afternoon leomanade in the lobby

is a convenience fee of $25 a day for things that should be included, like wifi

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

no laundry service at the moment

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

we treated ourselves to room service and couldn't believe how wonderful the service and deliciousness of our

i could use the credit for my laundry bill, if allowed

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

very nice to have laundry facilities

are great - bikes, parking, grill in the outside space, laundry etc

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

location & room, staff were friendly & helpful, laundry facility

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

free diy laundry need to be mentioned

the laundry room on the 24th floor was very useful

observation deck, free laundry

laundry service was horrible

but we have two little kids so if it was just me and my wife i wouldn t mind walking somewhere

modern and contemporary design, good bar and breakfast place

we like the gym and the front desk staff, who are always pleasant and knowledgeable

the boston public market is right across the street and is great for any meal or a drink at the bar inside or

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

dry cleaning ridiculous but laundry facilities are on site

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

they also had a laundry room that was great for travellers who were staying in boston for some time

i like the easy to use laundry room, to be honest.

pool, gym, room

everything was clean, great fresh and they also treated us so good me my wife and my kids are very pleased

i would have wanted to be in the spa with my gf, but it didnat work ut

believe i was charged for two extra items from mini bar that we didn t use, but didn t realize that until

excellent location, harbour view from room. good food at restaurant. kids enjoyed pool.

location is perfect ..really cool bar with live music

the bar was nice and quiet, some evenings had live music but wasn't overly loud

they have a nice bar that has been closed due to covid

a problem connecting laptop to wifi but not phone

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

very nice and clean house with a kitchen

no onsite guest laundry just a very expensive laundry service pay per item

of facilities, storage and laundry

laundry service is a bit pricey.

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

we got early check in

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

there was no room service, but that s because of covid, and couldn t be avoided.

foldout couch mattress wasn’t super comfortable, but my kids still seemed to sleep ok on it

nice gym, comfy room, super location

would say not having a pool but again, the kids didn’t even care that there was no pool

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

room, breakfast, parking and cleanliness

wifi didn't work in rooms

breakfast, free wifi, free parking, free fruit/coffee/iced water 24-7, free hbo and nice size tv

nice breakfast included located near most attractions clean friendly staff self parking

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

in-room a/c very noisy wifi too slow to be useful, difficult to log on

was near all stores,td garden and the new casino

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

location was good and the room had everything me we needed, even a small kitchen/ bar

the wifi is a bit rough especially if you re trying to conduct business meetings.

no laundry on site.

room service had wrong room at 130 am and woke me up

the kids loved the pool and i used the gym

the kids loved the pool and i used the gym

the pool had too many kids maybe they need a pool for kids and one for adults

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

order wine to my room one night, you can't actually order from the waterline and the selection of room service

could not call down to front desk or for room service

no ironing board or laundry facility!

the hotel has everything you will need, parking, lots of restaurants, pool, gym and the list is long

pool bar didn t open until 7:00pm

swimming pool was too small

the restaurant and bar service were excellent

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

room service presentation

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the lobby was great. friendly staff. awesome fitness center.

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

wifi is terrible! there's no internet even though we have connected to the guest wifi!

the gym was closed, half the floor was closed off

no laundry facility in the hotel.

this hotel due to advertised pool (stayed with young kids) and high ratings

from the front desk to room service staff, all were excellent and attentive

clean, quick elevators, nice lap pool, whirl pool sauna. very helpful staff.

made things with 2 kids a lot easier