house keeping thru my dirty laundry away cause i had it in a trash bag

i love that they have a gym, a laundry room and it s close to my job

laundry machine ate money

there is only a small breakfast section.

about her customers even on a busy halloween weekend she s amazing place was very clean to be pet

the breakfast was excellent. appreciated the laundry facilities.

our ice machine and laundry room was closed the entire time, had to go to another floor for ice and waited to

no working laundry. no shuttle to airport!

laundry just down the hall

it has laundry facilities and vending machines

laundry room was dirty and machine ate coins but hotel is not responsible call number

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

parents were not looking after their kids

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told

no laundry roomno free breakfastno vents in bathrooms

shuttle drivers coming and going were helpful and friendly

pool wasn't heated enough to swim

but i did not like the room service, i was from sunday to thursday and in those days they never did room service

bar and onsite restaurant was wonderful,staff exceptional from check in to departure,and the

they also have laundry facilities at reasonable

the beds were comfortable and it was great to have laundry facilities to do some washing

it also has a self-operated laundry room which is handy for washing your clothes

money for the laundry :(

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

it was also nice to have laundry on-site

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

laundry room is relatively expensive compare to other hotels of the same range were we've been.

a guest laundry room

policy and still took our money and did the booking we drove 10 hrs and wasted another 2 hrs with kids in the

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

my kids were so disappointed that the pool was closed during our stay

wake up to have breakfast that is served from 6:30 am to 9:30 am, they have starbucks, a swimming pool for those

the hotel also offers a shuttle service to the airport

breakfast was a little basic and very busy, get their early to make sure you can have a choice

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

werent able to use the pool & that's all my kids wanted to do was swim

nice swimming pool

joe on the bar was lovely and working extra hard as he was doubling up as the chef for the evening

next door to a nice italian restaurant and they had a guest laundry.

comfortable beds. excellent staff. laundry facilities were good.

no laundry bag

entering and exiting parking lot is very dangerous.

staying on the first floor you got a good amount of noise coming in from the parking lot/ street

very grateful to be able to use the laundry room as well

and train station large room, comfortably furnished breakfast included and dinner available guest laundry

the laundry facilities could do with more machines

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in

convenient, laundry room needed to be cleaned

the pool had kids screaming really loud and did not let us in the pool

good breakfast, nice swimming pool for kids, very friendly staff

the kids loved the pool and the hotel overall was very clean with extremely friendly

the pool are was ok.

the pool and facilities were nice

didn't know where the laundry was and sent me to the wrong floor twice

great amenities, free guest laundry facility with complimentary laundry soap

new with free laundry room

laundry service is a surprise

complimentary laundry service is a great feature and the hot breakfast was great

the location for me new hotel liked gym laundry breakfast was good also

the room was great gym laundry close to beach shopping good foods

the gym is clean and the laundry is installed, which may have been helpful during our stay.

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

excellent breakfast spread. pleased to have a pool.

nice to have a bar with food open late in the evening

of kids screaming in lobby running back and forth from pool to bar where their parents were

no room service

we requested room service to make up the sofa bed

the bed was wonderful; the breakfast was great! everything (laundry, pool) was very convenient.

first time i used the onsite laundry

we were told we could take our dirty towels to the laundry chute at the end of the hall

the laundry and 24hr market on site were also benificial and came in handy

great laundry room, appreciated

gift shop to buy snacks, ice cream, laundry liquid, drinks

front desk employees/ housekeeping she was rude and in helpful our towels smelled like sour laundry

clean and roomy! i usually book just to take the kids swimming for the nite

the pool was very dirty, cloudy kids couldn’t go in the pool.

everyone was so friendly the only negative was we were traveling with five kids and the pool was closed we had

machine on two floors were not working and had no laundry so had to go to the hotel next door to wash clothes

when i asked about laundry services, i was told i had to go next door to another hotel and use their services

guest laundry was at sister hotel next door.

no laundry

no sign for parking lot/ driveway

a guest laundry as a surprise bonus

free laundry great for long travellers

clean rooms, nice breakfast, laundry and exercise room.

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

the self serve laundry facilities were a huge bonus and came in very handy

no laundry facility

no laundry service

no kettle in room wifi did not reach to room

the view of the lake my kids loved

the pool was not open

no laundry on site

laundry

no laundry facilities

hard to get out of parking lot due to traffic . no laundry facility

missed having a guest laundry to catch up.on washing

hotel with all facilities necessary including a self-service laundry

happened both times i went to use the laundry facilities so it was a minor

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

shuttle is convenience. having microwave, food from hotel shop, laundry machine

didn't use but customer laundry center and business center looked great

clean comfortable room. good breakfast . fast check-in and check-out

the continental breakfast was well served

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

breakfast is ok.

staff is excellent, like the daily breakfast.

very clean, nice pool and spa, large room.

we arrived a bit earlier than expected and the front desk allowed us an early check in

was visiting for a soccer tournament and they were very kind to the kids

the bar was also a great place to watch the baseball game

no room service, no coffee, no food , nothing.

the location from the metro laundry facilities rooms in itself quite big and comfortable

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

extremely small pool, paid breakfast.

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

gym - people kept coming in to take water from fridge, post work out there was none left

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

24hour gym nearby cause loud bangs and thumping with gym goers throughout the night.

the location was great as we have family a suburb away. the breakfast was really good.

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

great laundry facility's

nice to have pool and gym on site

wish they had a bar & restaurant. nothing is really in walking distance

was good, shuttle didn t help with luggages although i have kids with me

guest laundry not provided

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

the room had a pull out bed, so we could comfortably sleep all six of us(four kids ages 9-13) in one room

well appointed laundry room

some residents couldn t do laundry

i think our room was over the kitchen bc it was very noisy around 5:30am

the bar staff was very friendly everyone was very informative and attentive.

used their shuttle service to and from airport which outstanding

pile of towels and laundry in hallway in front of housekeeping door on our floor.

front desk has change available for laundry room

hotel specifically so that i could wash clothes halfway through my trip but they had run out of laundry detergent

nice amount of room in the unit. the laundry facilities were great.

i could see a laundry aide across the hall

was a pile of used laundry on the floor outside our door; more piles of used laundry in the hall

food was great staff friendly i loved it my husband and our kids enjoyed the stay :) even the drinks at the bar

wifi costs money

there's a great restaurant and bar right there

rooms were very clean, they had a heated pool for the kids and bar for adults

modern ascetic, kid friendly pool, valet parking, location, walkable restaurants and family activities, shopping

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

woke in the middle of the night by emergency alarm and other guests. screaming kids.

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

cleanliness and customer service and location. nice early check in with late check out is great.

so i went to front desk for coffee, toilet paper, laundry bag

everything was closed due to covid room service and the pool would of been perfect

pool closed but gym was open. didn't make sense. my kids wished they could sw

not sure if she only wanted to tend bar and not the tables or maybe it was my kids but she was annoyed

the room was great. everything was clean. my kids loved the pool.

there could be more laundry facilities.

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

you can purchase laundry soap at the lobby

free guest laundry

they had a free laundry machine and dryer

big clean rooms, close to a lot of restaurants and cafes, friendly staff, good gym and pool

the pool was nice and clean, towels were provided

breakfast wasn t great but a chick-fil-a is across the parking lot.

the room were spacious and bed comfortable they had a kitchenette

in a good location hotel was clean had a kitchen in it so saved some money that way and did not have to eat

rooms on the first floor were hard to find and a long walk through pool area, exercises and laundry area

great laundry room as well

plenty of parking space. nice laundry room.

we liked the convenience of the location and the facilities offered (workout, pool, laundry, common area with

lot of trash in the parking lot, cans overflowing outside (chick fil-a next door), no change for laundry at desk

no laundry facility on-site rooms are kinda small

no laundry service

us the worst room available next to the laundry, pool & gym

our roo. was across from the laundry room and we could hear the night shift staff talking

free wifi is great

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of

laundry machines broken

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

a lot of work elevators dirty divots in the floor of elevators, ice room laundry area dirty, ceiling in bathroom

laundry using system

were doubles not queen no laundry

they said they hadn t got laundry back

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

pool definitely and beds are so comfy

proximity to the t station for the subway and there was a laundry room.

the laundry service is convenient

our kids were thrilled with the pool and i loved the hot tub which was close enough that i could watch

thank you for the airport shuttle!

fitness, pool and jaccuzi were great

laundry facilities great

small exercise room and laundry (cheap

room smelled like dirty laundry immediately

most the gym equipment didn t work. the tv didn t work either.

soft beds and pool to entertain kids

no microwave or refrigerator in room and no laundryroom

the cleaning staff left their laundry and cleaning carts in the hallway overnight

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

was very close to the airport and the shuttle runs 24 hours ( they picked us up within 5 minutes after our call

airport location great when flying out. shuttle to airport.

laundry soap did not dissolve in washing machine

decent room, decent location, laundry on location

as a family of 5, i appreciate laundry areas for guest use (minimal additional

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

from the amazing staff to gorgeous rooms great pool and work out gym, location is very close to great attractions

r insulin), roll away beds, late check out

excellent location, overall very nice rooms and gym facilities.

we were also able to get free early check in and late check out

a few days in advance for an early check in

requests were made for a refrigerator

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

the bed and pillows were wicked comfortable, and coffee and breakfast was great as well

breakfast had few protein options

great full breakfast, good privacy and thick walls

breakfast is good and tasty

in-room a/c very noisy wifi too slow to be useful, difficult to log on

nice breakfast included located near most attractions clean friendly staff self parking

breakfast was plentiful

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

wifi kept turning off

the breakfast was not good.

room service only every 5th day

also a big plus that the hotel has self-service laundry

liked the location, facilities including the gym and games room and free laundry for guests

laundry and dryer machine is free

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

they have housekeeping every days the place is well secured, laundry facility and a gym.

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

room service, no housekeeping and when we had some on the fourth day they made the beds with our

safety bar in shower would be good.

nice gym, comfy room, super location

clean - wifi was fast enough to watch movie - staffs were friendly - supermarkets and restaurants are

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no laundry service at the moment

no guest laundry

free wifi also provided

also, no laundry on site

room located next to laundry and gym

the kids really enjoyed the back elevator for access to the cambridge mall

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

loved the scooter and camera for kids

loved the easy and free wifi, and the staff was very friendly

the gym was closed and it was not mentioned when i booked.

easy check in late check out super comfortable great location polite staff

very nice staff, clean room, gym

no gym as depicted

laundry facilities a big bonus

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

it was nice having laundry facilities on the premise

breakfast being brought every day in the room was great

complementary wine and water and the breakfast was great

staff - even the laundry team offered help

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until

location with bar and restaurant attached. friendly staff!

huge room, very good kitchen, laundry room nice breakfast

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

the breakfast was great & the room was was well laid out

one bedroom suite with kitchen was so nice

booked for the pool, but the water was cooler than bath water and a bit too cool for me

a gym made up for not having a pool

room service took an hour after ordering this should not have taken more than ten min.

a snack breakfast bag to go

location and breakfast were great!

so had to help kids on turning it off

laundry service was horrible

we had a nightcap in the bar and the bartender was so busy

the staff was great and the restaurant and gym were excellent

a $6 cup in restaurant or figure out a crazy complicated machine in the dark room with wife and kids sleeping

modern and contemporary design, good bar and breakfast place

laundry quick and efficient

i liked the free late afternoon leomanade in the lobby

gym too small and equipment failing

dangerous for kids

the gym is open, but you have to get a reservation - one person of family allowed at a time these days

the pool was closed , but is understandable regard the pandemic

coffee and breakfast weren't so great, but we just bought our own and brewed it in the kitchen and got our own

pet fee of $100 was awful esp when we were there for less than 24 hrs

tastes off but i was very glad for the breakfast scrambled eggs don't seem to be real scrambled eggs the boiled

i liked the staff was very nice and the pool

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

the pool is significantly smaller than it appears in the pictures.

excellent gym, pool, deck and location.

location is perfect ..really cool bar with live music

arranged early check in

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

there is a smart tv in the room, yet one can not use the wifi to access netflix or amazon prime through it

fantastic location and the staff was great offering an early check in and late check out

no laundry room on site.

is no laundry and i didnt have a car to travel easily to do my washing

room was next to the laundry and work area and was loud from the workers talking and setting up

room felt like it was a half mile from the desk and located across from the laundry and cleaning staff

commercial laundry room is washing sheets every night, the noise sounded like a helicopter, the floor kept

free diy laundry need to be mentioned

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

location & room, staff were friendly & helpful, laundry facility

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

the rooms were like an apartment and they have free laundry machines.

a big kitchen and a laundry facility makes this place unbeatable

the rooms all have kitchens and the laundry is free to wash and dry your clothes

nice kitchen and free laundry facilities

it was very clean and convenient to highways. allowed pets and had laundry facilities.

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

there were coin operated laundry facilities on the second floor which we discovered too late

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

the laundry isn t used as much on vacation, i had to and it was really dirty with mold growing on the

laundry facilities were good and meals were great and well priced

the ambiance of the entrance and bar area was very inviting

us in a pet room without asking about allergies

good location. good front desk. nice gym. comfy rooms

through hotel, walkable neighborhood away from the center, clean during covid, big bathroom, pet

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

we were able to get early check in and late check out

having a high quality restaurant onsite was a significant advantage, with young kids

location laundry

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no laundry service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

the existing bins are small (they did say to just call down if we needed trash taken out since room service is

i wish they had a laundry room and breakfast

the pool and laundry could have been cleaner also no extra blankets

went for laundry and the pool

i could bring my pet

pet friendly

everything was on good level except the laundry

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service,

at breakfast - we didn't get a chance to try it for dinner but it smelt delicious and the bar service was great

very late room service so not always done when we had been out for the day

good wifi

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

excellent location overlooking the harbour and the bay nice rooms and tasty breakfast ,

pool, gym, room

the spa facilities were amazing!

loved the spacious room ( harbour view ) breakfast and quiet bar

lap pool and gym were

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

the price of $23 for room service mac n cheese meal.

tub, just a shower which was hard for kids

the bar was just expensive

kids and i just stayed at the omni for new year's eve

some of the corridors and the laundry need refreshing, maybe more light or new carpet

onsite laundry facilities

that the laundry is gross and holds water and loud!!

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine

check-in; having a laundry facility; rooms had nice wall art (somewhat modern feel); price was amazing

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

great staff. clean. smelt nice. nice bar / gym area

very comfortable, pet friendly, great location, friendly staff

the best part was the bar lounge, great food drinks and bartender.

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

the rooms, facilities, restaurant, bar, pool area etc are all top notch

the bar was a bit too old fashioned

wonderful pool and high speed wifi

we travelled with 2 service animals, the hotel is very pet friendly

it could have laundry facility, like the club quarters in the loop - chicago, il

website says free laundry is included , but they did not honor it

although the corporate website claims laundry facilities, there are none

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

cleaners tend to block one of two elevators for moving laundry

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

the space of the room - the friendly staffs - laundry

laundry room was convenient

good facilities (gym, laundry room) and the staff was super nice and helpful

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

the restaurant and the gym was wonderful, thanks again.

you have to go to the lobby to pick up food--room service is extra.

room service was decent and sheet were always clean

hallways seemed to always have bags of trash and laundry in them.

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

no plastic bag to use for dirty laundry

pool was awkwardly placed

bar closed at 8:30 limited but pricey breakfast options

room didn t match booking descriptions about kitchen facilities such as never including microwave and oven

we attended the red sox game (as we arrived before check in time), to providing a delicious warm breakfast

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

wifi was spotty. not enough room in the bathroom to lay out toiletries.

breakfast was great

very nice and clean house with a kitchen