very nice and clean house with a kitchen

water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

additionally you advertise laundry/pressing service, but again, no

room service was great

beds were comfortable and they were extremely accommodating for an early check in

everything, the bar and the staff wonderful, very kindly

excellent service at the bar, very attentive bar man

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

laundry room was convenient

good facilities (gym, laundry room) and the staff was super nice and helpful

big room and laundry facilities

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

liked the location, facilities including the gym and games room and free laundry for guests

laundry and dryer machine is free

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

also a big plus that the hotel has self-service laundry

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

super cozy atmosphere, truly delicious breakfast and very friendly staff

very quiet, comfortable bed, and great kitchen

maybe the wifi could've been better; faster and more stable.

breakfast was great

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

hotel had laundry machines that required quarters, but no quarters were available for change at the front

had laundry facility which was great

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

in house laundry was super useful

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

if you are a hotel you really should have a laundry room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

no do it yourself laundry

he also sets a high bar for front desk personnel and their attitude and behavior show it

great gym and breakfast

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

room service is good

you have to go to the lobby to pick up food--room service is extra.

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

room service presentation

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the lobby was great. friendly staff. awesome fitness center.

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

king suite was very spacious and comfortable fast wifi

the gym is very small

the location is slightly far from downtown, but the hotel had free shuttle service and we were able to reach

not have any bar soap for sink or shower or conditioner

no room service and restaurant closed early for breakfast and dinner

didn t have room service

there is free wifi

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

easy location, parking, and free breakfast had tons of options

the wifi

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

the laundry facility where perfect

pile of laundry and trash in the hallway when we arrived

no laundry machine, parking is expensive

location, the gym, cleanliness of the room

breakfast bar was great

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

nice rooms with refrigerator. big bathroom. nice gym

nice breakfast included located near most attractions clean friendly staff self parking

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

kids were a little disappointed they didnt have a pool but that was fine with me

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

laundry and gym within the premise is really good

were doubles not queen no laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

they said they hadn t got laundry back

the pool area for the kids

also, no laundry on site

room located next to laundry and gym

i liked that the gym was on the top floor (light) and 24 hour accessible

nice location, clean and friendly staff... nice gym

requires extra payment, including water and wifi(but they had complimentary water in lobby with cups)

no laundry room

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

wouldn t take young kids there though as not much in the hotel for them

gym could have had more equipment.

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

spacious one bedroom suite, friendly staff and good wifi and amenities

have used more plates, glasses and other useful items in the mini bar considering it had a nice kitchen area

cheaper breakfast would be good.

fiance and i think the only thing that could have been better was the food from the room service

also laundry facilities on 8th floor are very helpful for guests with a longer stay

we didn t use it, but if we need to do laundry it was available and maintained

if you are near the laundry room you can hear the washers on

the onsite laundry and gym were a great added feature

good amenities such as k-cup in small kitchen and laundry facilities on site

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

they also have a laundry onsite and they serve breakfast daily

laundry room - was located deep in the south side and requires some walking through corridors and

there is an onsite coin laundry, bonus

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

everything was on good level except the laundry

location friendly helpful staff clean comfortable accommodation easy valet parking pet

the bar was a little pricey but then so is boston

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to

small gym but has everything you need in it

got there late (10:48 am) and was told had to hurry up because kitchen was closing for breakfast orders

garden bar was lovely, i would only have liked it to open earlier

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

rooms were clean. many dining / bar options on site.

room service, took over 2 hours

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

the wifi worked perfectly for me

loved the bar and restaurant on premises

of my biggest pet peeves - the air conditioner was below average

restaurant not associated with hotel so you can t charge things to room or order room service

the spa was incredible!

wifi connection not included in the rate of the room is really not acceptable!

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the gym is super.

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

free guest laundry

they had a free laundry machine and dryer

comfy beds, spacious room, had everything we needed, free laundry was a bonus

you can purchase laundry soap at the lobby

have to ask for clean laundry 24 hrs in advance

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh

they allowed us early check in and called us when the room was ready at 11:30am

no hand sanitizer in the gym area

there was no ac in the gym the day were there.

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the gym was also excellent well-equipped and one of the highlights of the hotel

spa facilities not great

did not indulge in breakfast

the pool and gym area. also the great restaurant zuma

no laundry bag was provided

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

unfortunately, i did not take advantage of the breakfast. i have latte at tradesman, etc.

wifi seemed to be unreliable while we were staying

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

the kids got cold fast and could not really enjoy the pool

i didn t use the hotel bar or restaurant but they were busy

everything was great, just the wifi was slow. but it's good enough.

there are only three in the whole building and with the pool located on the seventh floor there was a lot of

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

careful if sending any laundry as takes longer than they say

laundry service is good

laundry bag in room

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the surrounding amenities like supermart, train station and food outlets as well as the pay laundry facility in

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

the laundry isn t used as much on vacation, i had to and it was really dirty with mold growing on the

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

very kind staff. convenient laundry. good location

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

no laundry facility t

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

no laundry facilities

but we endup not using it at all, they give you two option for breakfast, buffet or you can order room service

travel using train lines within walking distance, indoor pool is located on the second floor and gym as well

the gym was outstanding

staff was a little rude, the restaurant lacked options for families/kids

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

had laundry done by outside service

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

the kids in the hotel were very noisy and i do not think hotel management did anything about it

we enjoyed all aspects we loved the spa our room was great restaurants were nice

breakfast was good, overpriced but considering it was room service so that was expected

gym was located on top flor modern and

there is even an option for pups on the room service menu, which we ordered and he loved

room service was prompt, friendly and delicious

very close to nice part of boston (shops, park, water), subway at few steps and a well equiped gym

the courtesy laundry room was very helpful

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

laundry was very starchy and was unable to use the washes in the shower due to the caps being

no complimentary wi-fi, laundry prices seemed exorbitant

we needed to do laundry and there were machines we could use

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

wifi in room not very good

it s a beautiful classic hotel on the public garden in boston the suites have real wood fireplaces and the

the gym was very good

in general choose a room without a fireplace in winter

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

good location close to everything, restaurants in walking distance, friendly staff, laundry

no proper laundry service, only service

loved that it was pet friendly and the room service was spectacular

the most conerning thing was that i was granted a late check out, which i appreciate, but when i had been out

the terrace bar was breathtaking with a great choice of drinks

wifi

breakfast, but i still prefer the european mix of buffet and a la carte menu

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

room service cooking soup that warmed my stomach

laundry room

laundry service was not available. bed was small. wifi was not stable.

no laundry

it would be very helpful if there was a coin laundry

it would also have been nice if a breakfast was included in the price

no self laundry facilities

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

gym was pointless (1 bike and tiny set of weights)

location staff were nice they accommodated us with early check in

also they have coin operated laundry which is a massive plus when you're on long holidays

we love the shared kitchen and laundry facility

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

kitchen and laundry area available if needed

laundry, ice, and maps were available as well

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

- location - facilities - daily pass to equinox gym - room

when asked for late check out, i had no problem

gym was a bit small but you have access to a gym round the corner as a hotel guest

no guest laundry

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

no laundry service at the moment

we treated ourselves to room service and couldn't believe how wonderful the service and deliciousness of our

as a family of 5, i appreciate laundry areas for guest use (minimal additional

laundry soap did not dissolve in washing machine

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

decent room, decent location, laundry on location

hill, uss constitution, cobbled stones, historic streets, boardwalk boats, outdoor harbor walk, gym heated pool

wish the hotel had a self laundry mat on site

the hotel doesn t have some basic thing like microwave and laundry service

were charged for laundry we didn t do

i wish there was a microwave, refrigerator & laundry service.

somehow we ve lost some items probably in the bed linnen laundry.

room service

food delicious and bar area relaxed with a lovely atmosphere

needed to call for a bar of soap and wash cloths

no spa available

great bar area with people in black tie and jeans

the gym was alittle small not all equipment worked

i wasn't expecting early check in - but was able to

fast & early check in, location to td garden

loved the easy and free wifi, and the staff was very friendly

the gym was small and needs some updates

the laundry service is very prompt

i was charged facility fees for the conference room, food service, parking, and gym

weekend breakfast was not served.

we arrived at the hotel around 5:00-5:30 on a saturday and the bar & grill associated with the hotel was closed

didn t have breakfast

laundry room was very dirty

breakfast was not available during covid.

also, the breakfast was really good

that the pool wasn t open but that is due to covid.

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

more food options would be nice. including room service

would say not having a pool but again, the kids didn t even care that there was no pool

room service was excellent, valet parking a park and the location was superb

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

laundry facility and location

i could also do laundry for free next to the dining room

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

delicious and copious breakfast

inconvenient if your roommate simply steps down to kitchen for a few moments w/o room key

no laundry service, restaurant check can't be charged to the room

wifi was good

that there was at 15% amenity charge for wifi and coffee/water.

rooms were a bit small. wifi is slow. not in the main part of town but within walking distance.

free water, wifi, unlimited coffee and a bar/restaurant in the lobby

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

much service for kids, no welcome drink for kids

part of town to walk around right across the street from boston common and beantown grill and bar right next

the best part was the bar lounge, great food drinks and bartender.

bar area was really nice

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

room service was extremely good and received fast

but a price list for mini bar and sundry items in the room would be nice

didn't find a laundry bag in the closet

free water, coffee and laundry were all great touches

free coffee and laundry), outstanding location right in the hearth of boston

free guest laundry

a vending machine with snacks and laundry supplies (ie. detergent)...

also no laundry

nice staff. the gym was nice too and convenient because of our room location.

called ahead to make sure they knew we were bringing our pet in case a specific room needed to be held, they

staff was friendly and free shuttle service made life easier

pet friendly

foyer bar closed sunday evening on a holiday weekend

service at the bar was very friendly and good

we were disappointed that this property did not have a pool or spa facilities.

the bar was most of the time closed and there was no foodservice at our arrival available

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

perhaps adding a laundry service on site would make it better

they don t have laundry room

thank you to the staff member who helped me figure out where to do laundry nearby

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

there is no laundry.

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

centrally located. beauty building with kids of history.

the staff was awesome - right from the check-in where the kids were given welcome goody bags to the unlimited

they gave full bed for party of three. mom and 2 kids.

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

great location and fun theming. check in was easy, and they allowed early check in, no problem.

excellent gym

sure why this is considered a resort, the only amenity is the bar and the gym

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

bed and pillows were comfortable; room service was speedy and food was delicious

gym, while functional, i wish it was more

free early check in, late check out, comfortable beds, free giddies in the

the bar could have been open later on a weekend night

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

there was no room service menu or any hotel packet that told you when checkout was or

room service and house keeping was excellent

the breakfast was a good value for the money. eggs to order were great and good selection.

ability to request additional items such as laundry detergent

nothing to complain but it would be nice if there is laundry room.

expensive no laundry facilities

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

no laundry service

the location from the metro laundry facilities rooms in itself quite big and comfortable

really nice breakfast buffet, modern and clean decor, gym

bar was beautiful

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

availability of a tray would be nice to carry breakfast from buffet area to table area, but not really a big

shower was the nicest shower ever. kitchenette and full fridge were nice.

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

breakfast was not great. missing bread and some other things.

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

staff is very friendly, hot breakfast daily.

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast is ok.

that there was no laundry room.

maybe a laundry would be good

no complimentary water and no laundry machine. staff are not welcome

laundry service was just a block from hotel

love the connection the double tree has with the ymca to use there gym

laundry service was horrible

the boston public market is right across the street and is great for any meal or a drink at the bar inside or

we had a nightcap in the bar and the bartender was so busy

we used the gym a couple of times which was also excellent

very nice staff who easily arranged for a late check out for us

no laundry service

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

location laundry

to ask twice for room service

laundry quick and efficient

gym too small and equipment failing

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

for the room to have the ability to eat a breakfast, have a newspaper, water bottles and for wifi

the gym is open, but you have to get a reservation - one person of family allowed at a time these days

cq in a chicago has it's own guest laundry, unlike this one

it could have laundry facility, like the club quarters in the loop - chicago, il

cleaners tend to block one of two elevators for moving laundry

no laundry facilities. small bathroom.

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

free diy laundry need to be mentioned

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

the laundry room on the 24th floor was very useful

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

convenient location, great cocktails & room service

the gym was amazing

if there was a recommendation it would be to expand the room service menu to include child friendly meals as

first up, i got a free upgrade on arrival i requested for late check out and i got it

no breakfast bar closed which was very disappointing

arranged early check in

had nice bar and

the bar was nice and quiet, some evenings had live music but wasn't overly loud

wifi log in is difficult and unstable.

queen double, it had two double beds in which was super for the size of our party, there was free wifi and the

and then there was the spa

the location was excellent (super close to amazing food), wifi was fast, and our room was clean and spacious

very nice location. clean rooms. good wifi. walkable spots.

loved the robes, the view, and the drinks and crab cake at the bar were amazing

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

clean, friendly staff, good breakfast.

all new very nice. breakfast was an a+.

breakfast, free parking, helpful staff, quiet,good price for the amenities provided, well-appointed

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

i was very happy at the late check out time of noon to maximize our time

tradesman was great, room service was exceptional