customer service and everywhere was so clean. their breakfast is good

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

the lady at the front desk went above and beyond to make sure i was able to receive and early check in

breakfast was good for being a grab and go box

i come here because it's so clean, quiet and good breakfast

swimming pool was perfect

had jacuzzi suite was super clean room was huge price was awesome only bad thing was pool was out of service but that’s ok

pool, internet and breakfast were available to me

the continental breakfast was good

pool closed and the light switch in the room 31 wasn’t working properly

the shuttle to midway to hop on the orange line is a real +

free shuttle to the airport. restaurant within and lots of alternatives close by. very clean.

we never got a chance it was always filled with kids from the time it opened to the time it closed at 11 pm

pool and room

everything ...the room indoor pool

the gym is 24/7. breakfast was good. room was clean. had no problem.

free shuttle service/friendly, attentive staff/hot breakfast

airport shuttle was nice, but easier to use bus when available to the orange line

free breakfast!!

no pool and very very small gym. breakfast was ok.

i enjoyed breakfast clean and well done and put together

breakfast was horrible, the kids wouldn't even eat it

breakfast can be much better and the coffee

the kids enjoyed the wifi, breakfast and the many tv channels.

it was a cold night and kids with me i felt helpless

good room setup, laundry facilities

very large room with a full kitchen. very quiet room. close to the airport.

it had a working kitchen with a fridge.

vending machine, laundry room if you need to wash

and it wasn't no oven with kitchen just stove top an microwaemail an no jacuzzi

the free shuttle service was very efficient

00 for a candy bar that the desk attendant told us was $2

i loved the prompt check in service and the airport shuttle was such a huge help.

when we got back we had to wait another hour with 2 little kids

didn't have breakfast.

the laundry has become expensive - over $5 to wash and dry a single load

clean, friendly staff and free breakfast

gym facilities

was able to have an early check in time and the breakfast was good

comfortable and big beds gym

very friendly staff, clean, great breakfast, safe location.

breakfast was decent

we left our car here while on vacation and were shuttled to the airport and picked up at the airport when our flight came in at 2 am

make my visit great, had maps for trains and city to find my way around town,they even have shuttle to train depot,menus for places to eat,room was very nice and quite,overall very nice place

love the airport shuttle service! also very pleasant staff!

parking is great and allowed us late check out

the fitness room was not kept; towels not available; no water; no weights to use; no tv remote

property was clean, staff was friendly, perfect continental breakfast ! will stay again!

bed to rest on fridge and microwave to warm food whenever we like yo eat breakfast was

elevator, and i wanted breakfast to last a little longer on the weekend, since people like to sleep in a little longer

not much options for breakfast

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

laundry machine didn’t work add the staff was not friendly

no pool.

she was very kind and helpful and even got us an early check-in as we were coming in from mn and arrived earlier than we expected

he changed my room to a one with a better wifi connection and was happy for me to have a late check out without added charges

the spa tub

the king suite spa was huge as well

the spa took 45 to 60 minutes to fill and is only big enough for one person

booked a queen size spa bath room

there was a roach in my queen spa tub room.

in room that's not good wifi was confusing

friendly service; clean room; wifi availability; in-house restaurant; & indoor swimming pool

wifi, bed

wifi & lots of towels

wifi connection did not work

their wifi wasn't strong enough to connect to the tv.had to use my mobile hotspot

wifi was poor it had a weak signal and disconnected often

staff was excellent , very good wifi and lot of restaurants nearby

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

free parking

on-site restaurant and separate bar were very nice

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

is located in a great area, just steps from other restaurants, shops and bars

attached bar was also good with a good menu

loved tha pool beds felt great

loved the pool area and overall welcoming of staff

pool was closed which was rough for my kids, bedding/mattress were average-uncomfortable.

very clean, comfortable bed. breakfast was great.

as a parent that makes their kids rinse off, it was difficult to use

i love the fact that the pool was open and i felt safe

breakfast was excellent, staff very nice , loved the little extras in snack area has nice pool

no real breakfast!

excellent breakfast buffet

peloton bike and other great gym facilities

some breakfast bars, coffee and tea and hot water for instant porridge on a table in the lobby

was great kitchenette were very nice hotel location perfect my only complaint is not the hotel its humans

'breakfast' very minimum, but okay for room price.

kitchen was wonderful

i didn't eat breakfast.

the sofa bed was very uncomfortable, and we could not use the wifi

nice location big hotel had a pool ok wifi

the wifi connection

t notified and my teens had a bday party there wifi nor tv

the wifi is good

no grab bar in shower. hand soap too small. soap in shower mounted too high.

just that the bar wasn't open lol

onsite bar and dining was closed due to covid.

well to no fault of there own but because of covid the bar was not open

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

that it had a pool and gym

did not know that there was a charge for the breakfast until we were finished and presented with an atrocious bill

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their business hours

the shuttle van not commuting to the train station, but it wasn’t that bad

i could hear the expressway by way of the wall air venting system. there was no breakfast.

clean property and rooms, bar and restaurant on site.

close to slot of things. the bar tender was great and we had fun.

been great: the staff, breakfast, the gym

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

additionally, your website advertises a gym, which was not functional or open while we were staying

a hot breakfast would put the establishment over the top!

the breakfast

no juice for breakfast

the amenities were great, especially the breakfast and the pool

breakfast on site

we received a free upgrade upon check in and were placed in a room with a kitchen

clean rooms, a nice pool, and a gym

free parking, free breakfast, great location, wonderful staff!

feel they need bigger kitchen garbages since we can cook in the room and may have a lot of trash to throw away

the pool was great and bigger than i thought it would be

wifi a bit slow in room

cable and wifi was down a day and a half

said no food can be brought back to room, the wifi didnt work, a smoke alarm kept beeping for low battery, the lobby was closed for construction,

room to breakfast to wifi, it was all terrible

wifi reception was very low

lots of parking for free

who seem to be up to no good constant loud music coming from other guests vehicles late at night kids running up and down the hallways late at

my kids loved the cable tv

clean, clean pool

breakfast didn't start early enough for me

forget about breakfast because you can’t to find nothing.

pool, people

no pool

location and gym

location was perfect for me…close to my friends muay thai gym

the kids enjoyed the huge screen

love the breakfast idea also $10 for adults and free for kids

gym,laundry

sauna and gym were great

great pool, great amenities, great location.

it was kids and dog friendly as well

excellent gym we really enjoyed our stay

good gym large rooms helpful staff

we woke up and had breakfast which was really good

we were in love with the kitchen area it was so helpful to have especially because we had our children with us

beds were good. breakfast was great! while experince was wonderful.

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

the city,,the hotel was very clean and quiet the queen studio was perfect for my two days and the pool was relaxing

it because it was unappetizing and i didn't care for the buffet presentation, where little kids were handling food and spoons and putting food they handled back into the buffet

the bed was super comfortable and the breakfast was great. i absolutely loved staying here.

on top of that, our king studio suite was wonderful - comfy bed, small sitting area with huge tv, kitchen with stools at counter, walk-in shower with hot water and lots of pressure

location, atmosphere, the bar and my view from the room

no laundry bags for dirty clothes that you changed after showering

wish there was a bar on site

breakfast in the morning and bar at night is the perfect stay here at the hyatt

went to eat at the bar was not impressed at all

gym was adequate if not slender

staff was friendly, everything felt a little upscale and the breakfast and bar were really nice

the wifi was decent and allowed me to do remote work

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

gym -horrible

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

advertised room service which i needed as i am in down for an appt related to a back

the location was so great and their shuttle escorted us to and from the arena safely

did have drinks and wings at the bar the night we checked in, and the wings were really good

shuttle to the concert

shuttle service to anywhere within a mile of the hotel made my stay stress free as i didn’t have

the atmosphere in bar restaurant gloomy.

they did let us use the restroom attached to the fitness room to change clothes in at 3:30 which was kind, but not ideal

beds were fine, clean enough, fitness room/snack bar/amenities were nice to have.

there is a fitness center off of the lobby

location, fitness center

fitness center was small but also clean

was dirty on both beds mattress one bed one was ate up the lock on the door broke i checked in late asked for a late check out and was rejected also was woke up out my sleep over a hr before

tub had grab bar but not really an accessible room

the bar and food

room service was great.

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the gym is fine, and breakfast area enjoyable with really nice staff

wifi was unusable it was so slow and the carpet was stained everywhere

everything was very nice, the rooms, wifi, lobby. thank you!

ise from next door); cable tv service updates caused channel interruptions

the wifi was slow at times for the work that i needed to do.

heated pool was not heated wifi was not free or secure

lovely hotel, the breakfast was an added bonus! nice staff, clean rooms. would stay again :)

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel

breakfast was fantastic if you could find something to eat you are to fussy. very good

the gym was alright and they had a laundry room you could use for free

the gym was alright and they had a laundry room you could use for free

dodgy wifi.

bad wifi, really bad

wifi was a bit wobbly, but several networks to choose from

television reception was choppy and the wifi didn't work.

wifi fast

location and i've stayed there before. free breakfast buffet.

door by the parking lot locks at 11pm and u have to walk all the way around the building to the front

clean, adequate parking and a very nice staff.

thank goodness for room service

clean swimming pool rooms lobby area and great breakfast

bad thing, wifi didn't work that day because of a bug in all the building

the price and location are great, place is clean and comfortable, free wifi, and staff is friendly

wifi keep going out and someone kept knocking on the door late at night

no wifi

wifi was fast enough

room was a good size and they gave us a free early check in this hotel offers a free airport

shuttle was very helpful as they even arranged for me out off thir operating hours

close to ohare, the free shuttle.

second thing is a shuttle

shuttle when call

great wifi and areas to work from

staff were absolutely lovely, willing to make amendments to the breakfast menu

extremely charming location and made to order breakfast

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going to bed

unless you need room service, it s the perfect place to stay.

cleanliness, free wi-fi, reliable ac, free breakfast, as well as easy access to transportation

hotel close to transport to the loop, quiet at night, with a very comfortable bed and useful kitchenette

came there for the pool for our kids and enjoyed about 30 min of it

traveled to chicago with our three young kids (6, 6 4) and dog for spring break from se michigan

at least 9:30, busy day, hard to be up, ready, and down there before 9 each day, especially with kids

were knocking on my door at 1:30 am because kids were partying across the hall and the staff at the desk said they couldn't do anything but say

the elevator was broken so good luck if you had a lot of luggage or small kids and were unlucky enough to be in the 2nd floor

cleanliness & breakfast bed was comfortable

dirty napkins under the bed, a water bottle and a kids toy

location, free breakfast and parking and laundry facility

exercise room: the gym has a good set of dumbbells, but only one stationary bike

the kitchen in the room

the free breakfast

the two hotels- sleep inn and mainstay is awkward, so we use the exterior exits to go to the breakfast area which is located on the sleep inn side of the facility

the breakfast area was clean, and the staff were nice

good breakfast and wifi

on multiple days paper thin walls, i could hear everything that was happening in the next room wifi was spotty multiple times a day there was a used towel left behind the bathroom

loved the cleanliness, the always working fast wifi, the convenient location near highway and mall and eateries, the safe surroundings, and

was really nice and clean like it should and i slept like a baby the bed was comfortable and the breakfast was wonderful i will definitely be back to stay

was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where me and my wife

also, most hotels have a coffee bar and don’t charge you $4

pool was closed and no notification was given

plenty of parking and good water available in the gym and pool, which were also nice

needs a bigger gym!

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube kids at night before

the breakfast, the gym and the hotel was also pretty clean

gym access, restaurant and breakfast buffet. felt really safe traveling alone. comfortable.

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near their apartment

refrigerator in the room cost of overnight parking (only valet option) no swimming pool or gym facilities (made known to me) nothing unique about the room or other spaces nothing unique

no information about gym or pool area

staff seemed a little inexperienced, i had an issue with the wifi at 12:30am and when i called them they told they ll come over to my room to fix it but they

no free wifi, snacks are overpriced

also the wifi was really bad

free wifi

wifi was also strong and easy to access

connect to the wifi from my laptop, but could connect from my phone

wifi was useless, too slow to even surf the web forget about streaming netflix

room was clean, wifi excellent

wifi

free wifi, clean linens, minimum noise, good location, friendly staff, rooftop pool

absolutely nothing! hopefully, the spa will have some services in the future?

a lot of young kids running the show makes for a disappointing experience

the spa and steam room were also a highlight, and the pool was beautiful

they have a beautiful indoor pool and steam rooms

gym could have been bigger with addition of rowing machines.

the shower was very strong. the free wifi was good.

hotel wifi barely worked

no wifi

only thing that was odd was that i was told i would only get room service if i requested it

pool ran out of towels and know one was able to fill them for a while

great breakfast and location

breakfast was delicious beds n pillows so comfortable

the gym wasn't useful.

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the room size, the cleanliness, the staff, the breakfast, the pool, the quietness

no information in the room, such as wifi password, near restaurants, available services.

wifi also doesn't sync well with my chromecast so had to use hotspot

was annoying to keep doing the wifi for each day you were there

get the wifi to work properly, it said that i was successfully connected, but it never worked so i had to

good wifi for a fee

room was nice, plus was small kitchen on third floor.

lobby, the shared kitchen was a bit shabby; the only common social space was outdoors and unusable in bad

room was small than i expected and the kitchen nook is shared

no tv. kitchen has utensils but no coffee, no cream or refrigerator..

having access to a community kitchen was helpful, we made coffee and breakfast most mornings and used the fridge

we found it confusing to log into wifi with bonvoy

gave me a corner room and wifi upgrade when i told them the friends that i had thought were coming to the marathon to watch

no free wifi.

$15 per day for wifi is insane.

easy access to the wifi