no wifi reception in our room.

free wifi

wifi didn't always have a good signal

the wifi was weak and inconsistent in the room.

wifi was very patchy in the room i was in.

2 rooms for 4 adults

wer intensity) wifi of the bar worked

had to ask for wifi at the bar as the information didn't come with the room

the shower could've had a bit more power, couldn't get the tv to work, wifi was a bit dodgy!

no free wifi connection in the premises and no clear reception desk for checking/out excellent breakfast is

please put wifi signal password in rooms

the wifi in the room simply did not work

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

bar service, restaurant service. wifi was excellent.

room could have used a comfortable chair and wifi

the bar was great for food and drinks

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

it was quiet and warm and lovely bar downstairs

right above a really great wine bar and restaurant

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

very friendly staff. hotel facilities, i.e. breakfast, parking, location.

lovely bar and service

amazingly nice staff, big and nice rooms, good breakfast.

the location is great, the room comfortable and the breakfast was wonderful

great atmosphere in the bar and brill breakfast with stunning sea view

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

the bar is a happy place for both locals and visitors

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

side entrance - perhaps a sign with a noise policy after 11pm might be a good idea, just asking bar punters to be mindful of hotel

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

food in the evening in the bar was tasty, and the breakfasts were excellent, with a good choice of hot and cold items

very nice location. superb breakfast friendly staff

great location room was lovely staff really friendly and a great breakfast.

parking, location. breakfast was superb. staff were friendly. bar staff were so good.

especially the bar staff on the evening

even the music in the bar was a great vibe- nothing was too much trouble for anyone

we even had a delicious, traditional scottish breakfast

cooked breakfast the largest i've ever had, made with quality ingredients and perfectly cooked

the inn is situated in the heart of the village opposite the golf club and there is several grocery and paper shops a short walk away

the sleeping sofa is barely enough space for 2 kids

the breakfast and dinner were superb both in terms of presentation and flavours

small details in the room kike a 6 port usb charger were very handy very well stocked bar and fab breakfast

when we arrived we were upgraded to a family room because the room we had booked was over the bar and scotland was playing rugby and they were concerned that it would be too noisy

super restaurant and breakfast

and the small details in the room kike a 6 port usb charger were very handy very well stocked bar and fab

very very slight downside was lack of haggis on the breakfast

the bar was well stocked and the wines on offer were exceptional

excellent staff and the food for breakfast and dinner was very delicious.

was really comfortable, didn't use bar or dining room , my partner and myself were the only 2 quests in the hotel which left us

manager who greeted us was not the most welcoming and we could hear her talking loudly to the bar worker about how we should pay for drinks, when we were seated in the lounge

their scotch whisky selection in the bar beds improving ud83dude01.

bar well equipped

meal we had in bar was lovely service was good and reasonably priced

the hotel also has a snug and nicely stocked bar and a italian restaurant attached

proceeded outside to their outside bar which was covered and we had a heater above us snd chiminee beside us , excellent table bar

allowed to check in a little early on arrival, room was very clean inclding bedding and towels, bar staff were great and played well with the bingo, yes bingo, just a little before the nights

there was a couple of bus tours there and there was a half price bar with entertainment

the bar could have been a lot better.the staircase and passageway to bedroom need refurbishment

breakfast was good and bar prices very reasonable

cereal toast juice & tea/coffee was very filling staff were nice & friendly great views from the bar & restaurant loved the tartan

loved the charging points by the bed and excellent wifi

the room was modern, warm and it was helpful to have wifi too

the breakfast choice was good and tasty

property was in a great location, parking available onsite and great views of the water

he continues to serve in the bar in the evenings, and once again provides a warm, friendly welcome, and service

busy wee place when i arrived, sunny day had a lot of people using the bar and sitting outside admiring the west bay views

she met us at check in and looked after us at the bar all night with some great conversation

having more of a selection at the bar for drinks

food was amazing. fantastic bar . views were just incredible. room was perfect bed so comfy

the hotel had beautiful gardens to sit in , whilst having a refreshing drink from the bar and enjoying the view

our favourite things were the food and the spa bath in our room ❤️

big spa whirlpool bath

loved the spa bathtub

spa bath

good bar and the food in the restaurant was excellent

just the network for wifi in the room only negative thing to say

wifi is terrible in the rooms so if you need to work like we did then you have to go to a more

few wee things; extractor fan in bathroom didn t work, wifi was more off than on

poor signal and wifi. the property is cashless too.

shower was freezing was not informed of the wifi code or the services that were provided by the

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

it was cosy and very convenient. restaurant and bar also nice.

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

the check-in was in the bar and restaurant area.

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

oh also, no wifi

wifi apparently wasn't working when i was there but the staff had been chasing the supplier and

good wifi. great location. cheap. cheap bar.

location, the room was nicer than i was expecting for the price, plenty of hot water, the wifi didn t work very well but i didn t really need it

inexpensive accommodation, wifi worked well, parking on-site

very well presented lovely bar nice room massive bed

as a mum travelling with 5 teenage kids, it's hard to find rooms to suit that are affordable

handy when you have kids with you

the staff upon arrival as well as in the bar were totally fabulous and always there if we needed anything

on site parking early check in and the staff where exceptional from check in to our

only thing girl on bar kept taking to reqular and kept us waiting for while till she finished her conversation

the family room which was 2 bedrooms 1 with a double bed and 1 with 2 single beds great for the kids

clean, friendly staff, lovely breakfast. great price

the hotel did not guarentee an early check in, our room was ready early for us, which allowed us to get ready for a wedding we

lovely bar with a pool table

wifi in the room was variable

i was in the last room and because of the distance i kept dropping out of the wifi.

wifi wasn't good in the rooms.

the wifi was when it wanted to work, so instead i didn t bother

wifi and inroom air conditioning would be a nice addition.

let us use the space and downstairs bar as though it were an extension of our own home

was so comfy and cosy,with lots of room,and the use of facilities ie laundry room ,kitchen and sitting room free wifi was a great help every thing that was essential to

also available: a common living room and a self service laundry equipment

nice cheery bar with good food and reasonable drink prices

atmosphere was also really good in the bar, had a lovely meal served by lovely people

room spotlessly clean and the breakfast was perfect to start the day

lovely welcome from the hostess behind the bar when we arrived

no breakfast

very friendly staff,super breakfast,good location

extremely friendly and helpful, beds lovely and fresh and comfortable, bar facilities appreciated

the bar ladies were beautiful and amazing

all the bar staff were brilliant made us feel welcome

tea making facilities in the room, bar downstairs

very cosy and well presented bar area, dog friendly with dog treats

the bar and hospitality. and they were great with our dog .and things to do .

the wifi didn't work and there was no phone signal

in room did not open without the handle falling off which was kind of annoying and also the wifi did not work in our room

wifi great, fixtures quality, plenty free parking, not too big a hotel.

the lodge was great,comfy beds,hot tub excellent..wifi reception great.

wifi was diabolical, kept dropping out if signal, found this very frustrating as i had a lot of

liked the friendliness of staff on arriving and also in the bar willowbank has a lovely atmosphere, lovely,close to largs centre great parking gorgeous view

breakfast was excellent as was the evening meal

the atmosphere was still very good in the lounge and the bar man kept everyone entertained with his bantor

breakfast good meals good too the staff were great and helpful

breakfast was great and evening meals were very good too

where friendly - check in/out was quick and easy - food was great and bar facilities also very good

the bar was really nice

hotel, clean and well looked after, breakfast was really nice as well, staff there and in the bar were really friendly

accommodating with early check in special circumstances and excellent breakfast included in the price

easy to find and off road parking the the bar very cosy and comfortable

cannot fault this lovely hotel,beautiful decor,immaculately clean and very nice staff,oh and the breakfast was lovely too

breakfast was lovely with a wide choice of both continental and cooked options

breakfast was incredible

stunning hotel staff were excellent very helpful the location was amazing and the breakfast was one of the best i have

such a nice hotel made it more special breakfast was also very nce in the morning will defiantly go bak soon just for a nice break❤largs

the wifi was rubbish also no sky and the tvs channels were almost non existent

points : socket by the bedside to charge phone, wifi was a little intermittent, and not enough towels and coat hangers

oh this is petty but the wifi was a little

wifi wasn t working at all

the wifi instructions clearly need updating as they suggest a wifi service that doesn t appear

dinner and breakfast

breakfast was delicious with plenty of choice

good breakfast

breakfast staff was amazing, so friendly and helpful covid restrictions were so well handled, felt

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

wifi was excellent too

wifi terrible, barely worked

no wifi no spa/pool

no wifi in rooms only in main reception areas

wifi was terrible and we were working in glasgow so we really needed wifi most of the time

the best bath i’ve ever bathed in. beautiful view from room great bar food was scrummy

to hear other guests and people in the bar below, however given the age of the property this is to be expected and so didn’t bother us

everything! cosy room, open fire in the bar area, resident daschund cilla, character, great food

a cosy bar where dogs are welcome and a log fire burning giving it a real homely feel

lovely log fires in bar and dining room

the bar takes your order and then serves you in order across the site, really helpful and cheerful

meal and bar and rooms

everything was great accommodation, staff, location food and even ev charging

great view of loch lomond from the bedroom. bar restaurant also great.

the room was above the bar

wifi signal not so good in the room

excellent wifi signal in room and throughout hotel,which is something you do not always get at some hotels

good wifi

wifi could be better

a couple of issues with the wifi but no real problems.

struggled with maintaining wifi connection.

wifi didnt work much , television kept flickering from station to station , pool was closed and

the wifi is a bit hit and miss and there was next to no phone signal

wifi signal was poor i was in room 5 i had to sit at the door to pick the wifi up

the room was also a little warm at night and the wifi didn't reach very well, although we were the last room at the end of the corridor

we didn’t sleep a wink and we where there after a nightmare few days at work to get peace from kids

kids running around the bar and opening fire door causing the bar to fill with midges and staff not

the food was fantastic great choice. the kids menu was great also

friendly staff and good food both for dinner and breakfast. nice pub atmosphere as well.

dog friendly, we could take our pup with us for both dinner and breakfast which was massively appreciated

wifi was awful. tv controls impossible to understand and no guidance in room.

extra charge for wifi.

business centre facilities and wifi good

wifi was great

lost wifi connection

room was good for family of four people including 2 kids

the bar was fun and the food was good

anna the lady in the bar was absolutely lovely to us

wi-fi only available in bar (we travelled from switzerland so wi-fi was important for us)

the breakfast was absolutely stop on. and the bar staff was great with us

wifi didnt work

the wifi in the rooms was hopeless - but 4g was available

hotel had wifi but in room 65 you got no signal and the 4g is very poor in the area

location, room, good shower, wifi, outdoor spaces, garden

i was a 'bit' to tall for the shower head location and the wifi is bad in some parts.

garden was lovely to sit in and drinks from the bar were brought out to you

we decompressed with a drink at the bar where jody continued to be an excellent host

excellent food and great bar service

staff, spotless room, great bar meal, good selection of beers and malts, we had the best time there and can thoroughly

the hotel bar and restaurants were

my son loved his custom breakfast!

very clean and comfortable. nice breakfast suitable for during this time.

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

the owners were really great and recommended local pubs to us as well as preparing a fantastic breakfast the following morning

very nice breakfast

location and friendly staff. also the buffet breakfast was excellent!

myself and kids enjoyed breakfast ,room was super clean equipmed for what needed.

to do with the hotel but other guests making loud noises in the early hours, kids shouting

restaurant and bar in the lobby, very close to airport yet excellent soundproofing, great staff

service at bar was very slow, one pedantic dude serving a busy place

really liked the quirky story behind the douglas hotel and the early check in

pool changing area was cold water for shower in room difficult to control kept going freezing then

restaurant/bar was excellent with the window seats offering panoramic views over the loch

on front desk was nice, the gym desk people were nice, the cleaners where nice and the boy in the restraunt with the bar code

golf course was immaculate

was perfect, food was great, facilities were fantastic for kids and staff were really friendly and

atmosphere in the bar was great with a mix of locals and travellers

dinner and breakfast were lovely

ambience of bar and dining area was lovely

the food was absolutely outstanding although the breakfast coffee machine delivered warm coffee at best

was great, staff were excellent, food in the restaurant was great and breakfast for the 2 days was great setting us up for the day

staff very nice, plenty of free parking bar area nice and welcoming

great staff. lovely bar and restaurant. very nice room.

good breakfast, isolated village location. friendly staff especially lisa

they accommodated an early breakfast as we were travelling to the open golf

breakfast was well serviced , dinner was excellent service was great , service of staff was

inviting bar and restaurant

were friendly and helpful and we were grateful to the host for getting up early to ensure we had breakfast before catching an early ferry to the mainland

highly recommend booking for an evening meal, thoroughly delicious as was the cooked breakfast

breakfast was perfect. location was peaceful. bed was very comfortable. lovely friendly staff

bar was busy, tables reserved for dinners, hard to get a quiet seat for a drink on arrival

we enjoyed our stay evening meal was perfect from the food to the staff in the dining room, bar and reception being so attentive

breakfast was ace

great bar area to chill out and the band on saturday evening were class too

the bar prices were very reasonable

welcoming smiles, accommodating staff, great breakfast and the dog loves it

breakfast excellent and the meals at the bar first class

we weren’t able to try out the food because the bar was so busy,(sat night

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

helped me with a late check in as my flight got in late

customer service, cleanliness early check in and tartan carpet

the bed wasn't the comfiest. wifi was only available downstairs in the bar/reception.

ly in lobby). cleanliness could improve.

is quite fancy but very well done - room had lovely view of loch - free wifi & parking - good sized room with everything we needed - nice walk along the loch - locals were

no wifi in the rooms

wifi connection was poor.

nice selection of food and great bar service

the bar was comfortable and there were cozy nooks both in the bar and hallway where we could enjoy a

minute booking with exceptional value, wide choice of menu and bar food with very good service

£29 for 2 breakfast several sweets n crisps night before and apparently that £29 included a late check out fee which i'm wondering where jn that £29 could be included anyway we will be

the night staff were so friendly and the espresso martini in the bar was absolutely perfection

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging points

food, comfy bed, clean and tidy helpful staff, fast wifi, food a little pricy, but room rate

wifi was spot on

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

comfy spacious room, good shower, good wifi signal, evening meal was good too.

pool, table football, basketball hoop, home cinema, bar, fruit machine and more board games than we

games room was a winner for our family, kids absolutely loved it

house had so many facilities to keep kids happy! very spacious and lovely log fire

the games room upstairs with the bar was excellent with lots to

everything. the family loved the pool table and fruit machine. we loved the space for us all

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am when check-out is 11am

wine in the bar was very expensive but they were my only negatives

amenable and helpful staff. happy to facilitate an early check in. good tourism advice.

and kids got awoken by someone kicking in the door opposite swearing constantly and it took at least 5

have been nice if public computers for the internet and laundry facilities had been available

spot on for the requirement of delivering my kids to uni

the breakfast choice was good and the service efficient and friendly

beds very comfy roons big xxx staff excellent especially josh the bar tender xx

the breakfast in the morning was really tasty and they have a good selection of vegetarian and vegan

stay was magnificent the only downfall was the cafe and bar ect were not open

nice bar area

hotel with additional parking the restaurant was brilliant with great food and staff and the gin bar (not just gin) was warm and

bar staff very good and chatty

also next to a noisy laundry room

and the bar especially the front area where you have an excellent view of the street and can people

great breakfast in the morning

breakfast was nicely cooked,

breakfast was good and friendly staff

the staff were really friendly and helpful. freshly cooked breakfast

staff were brilliant, so helpful. great breakfast comfortable beds

location and breakfast excellent as usual.

we loved the bar in the evening - would liked to have seen a wider selection on bar menu

both dinner and breakfast were excellent

a first floor lounge overlooking the loch as well as the ground floor lounge in addition to the bar area was a very tranquil setting

we ate dinner there and also breakfast, both meals were lovely but i can honestly say the breakfast was the best breakfast we

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

wifi band in our room

the wifi was quick enough for me to watch netflix when i returned of an evening

there were some wifi issues for few hours

fab breakfast and comfortable bed good wifi

staff were good and the room was clean and comfortable, but was disappointed that the bar only opened on weekends

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

unfortunately the bar was closed

quite noisy from the bar across the street and a lot of traffic

well maintained and good value for money, also made a phone call in the morning for a late check out at short notice and this was no problem atall staff were lovely aswell stayed here a

the reality was a selection of processed food, bar a bowl of fruit

breakfast was amazing

we loved the quirkiness of the room and the breakfast

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

breakfast was plentiful with good variety

wifi was a little slow.

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

new executive bedrooms good wifi free parking

free wifi

some tv channels not connecting aerial issues or wifi

in, bed good night sleep, did not have for wait long for lift even being on the 9th floor, free wifi, arranged after show drinks so no waiting at a bar

getting wifi set up wasn't clear

wifi could've been better

wifi was very poor, non-existent at times

wifi great

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

great breakfast!!! local park close for kids.

not really suitable for young kids

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

good breakfast...and early check in...

bar food really

modern, extremely clean , loved the spa n money saving offers great location already recommended to friends will definitely be

gym is fantastic

amazing staff. all from front desk to spa and restaurant were excellent

beds really comfy, amazing gym, lovely bar, great staff