pool changing area was cold water for shower in room difficult to control kept going freezing then

location, lots of stuff to do for kids and families especially

spot with great facilities ~ onsite gym, pool and restaurant as well as a huge indoor play area for kids

i had to ask bar staff about gym opening

, eg soft play, golf

location, well appointed room, restaurant and bar had good food/drink selection, and the staff were brilliant

nice cheery bar with good food and reasonable drink prices

atmosphere was also really good in the bar, had a lovely meal served by lovely people

spotless lovely room with loch view, fantastic bar staff, had a great stay will 100% go back

bed comfy, shower powerful, as its upstairs from the bar we sat in there for a drink and meal, kelly the barmaid was great, helping us out with a few

a cosy bar where dogs are welcome and a log fire burning giving it a real homely feel

the bar was small, but lively, and had an excellent selection

to hear other guests and people in the bar below, however given the age of the property this is to be expected and so didn’t bother us

carl & sandra are friendly & welcoming who take pride in what they're doing, sat in the cosy bar having a pint which was excellent, there's a good selection of single malts & other spirits

everything! cosy room, open fire in the bar area, resident daschund cilla, character, great food

bar was really small and most of the tables had been reserved so we had to sit at the reception to

the food was absolutely outstanding although the breakfast coffee machine delivered warm coffee at best

only stayed one night so had dinner which was good, nice cooked breakfast in the morning

and the traditional bar which is one of our favourite places to sit and pass the time of day

breakfast was very good

great bar area to chill out and the band on saturday evening were class too

the haggis with breakfast was a real treat.

welcoming smiles, accommodating staff, great breakfast and the dog loves it

no water dispenser or machine on floor bar didn’t sell bottled water

we enjoyed our stay evening meal was perfect from the food to the staff in the dining room, bar and reception being so attentive

there was also a bar in the property that catered for passing trade and locals as well as guests which gave us the

for breakfast was wonderful

location and breakfast excellent as usual.

having arrived later than planned, the manager kindly kept the bar

breakfast very good, and cooked fresh to order

guest have a lounge to use at their lesuire which has a laptop and wifi available to use

very friendly and helpful owners breakfast was amazing would recommend it free wifi

wifi was pretty terrible but we were more than happy to leave our phones alone for a couple of days

parking is very easy

parking was tight and the road signage could have been better.

the room was comfortable and wifi was good

wifi connection was poor.

the bed wasn't the comfiest. wifi was only available downstairs in the bar/reception.

no wifi in the rooms

the lift and the wifi were not working, but we were informed of this straight away, and the staff did allow us to

the games room upstairs with the bar was excellent with lots to

house had so many facilities to keep kids happy! very spacious and lovely log fire

hottub was fab and upstairs was amazing with the bar pool table and big screen karaoke and all the

so much space and the bar room / cinema room was an amazing surprise

hosts were very accommodating (lee & kerrie) we needed calpol for one of the kids and was boxing day places were closed nearby

wifi in room ok, though not in restaurant.

clean and well equipped only downside was sporadic wifi but the location more than made up for it

location, good view , excellent staff and clean and tidy. room had wifi and freesat tv.

tv signal and wifi

no breakfast provided. wifi and tv both unavailable. plug in bathroom basin leaked.

the night staff were so friendly and the espresso martini in the bar was absolutely perfection

we only ate in the bar area as opposed to the dining room

the bar was comfortable and there were cozy nooks both in the bar and hallway where we could enjoy a

the bar & restaurant are top tier

nice selection of food and great bar service

a comfortable one night stay with a decent breakfast.

kids running around the bar and opening fire door causing the bar to fill with midges and staff not

lovely facilities and the restaurant was fantastic for dinner and breakfast

dog friendly, we could take our pup with us for both dinner and breakfast which was massively appreciated

available to use in the room which meant boiling the kettle on the floor, and when having young kids could be dangerous

breakfast was equally good

the bar and restaurant closed too early for us

was really comfortable, didn't use bar or dining room , my partner and myself were the only 2 quests in the hotel which left us

breakfast was a lovely traditional one, but there are lots of other options

the breakfast and evening meals were delicious and cooked fresh local produce

great for kids

comfortable hotel with excellent facilities, friendly staff and an amazing breakfast

the ev charger

the bar staff were really chatty too

dinner and breakfast was exceptional staff were amazing

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

great location with good food, nice bar and excellent communications with staff

charming property and bar

side entrance - perhaps a sign with a noise policy after 11pm might be a good idea, just asking bar punters to be mindful of hotel

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

oh this is petty but the wifi was a little

lovely hotel shame building work going on no wifi no tv signal lids village lovely nice breakfast nice glass bubbly for birthday

the wifi was rubbish also no sky and the tvs channels were almost non existent

staff wifi views cost parking rooms lovely place

wifi in rooms was terrible

the location is great, the room comfortable and the breakfast was wonderful

amazingly nice staff, big and nice rooms, good breakfast.

staff, especially gordon and the restaurant/ bar team

lovely comfortable hotel lovely views and the bar and meals excellent x

lovely bar and service

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

it was quiet and warm and lovely bar downstairs

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

right above a really great wine bar and restaurant

room could have used a comfortable chair and wifi

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

the wifi in the room simply did not work

bar service, restaurant service. wifi was excellent.

were brilliant and friendly i needed to work in the bar whilst waiting for my next temp accommodation and this was no bother at all, great mint mocha

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

the bathroom had a jet bath that didn't work. the wifi was difficult.

wifi was very poor. shower could be better.

during our stay the wifi was very slow

wifi would not connect

also disappointing that the wifi as well as tv was not working

wifi in the hotel was not properly working, but the

couldn't get wifi at all asked staff to help but no luck.

no free wifi connection in the premises and no clear reception desk for checking/out excellent breakfast is

no wifi details in room shower needs to sit in bleach tv downstairs had pixel damage .

please put wifi signal password in rooms

bar well equipped

george at reception was amazing. the bar staff were good and the indian food was fabulous.

proceeded outside to their outside bar which was covered and we had a heater above us snd chiminee beside us , excellent table bar

the hotel also has a snug and nicely stocked bar and a italian restaurant attached

close to ferry. early check in.

allowed to check in a little early on arrival, room was very clean inclding bedding and towels, bar staff were great and played well with the bingo, yes bingo, just a little before the nights

bar doesn't open until 5

breakfast was good and bar prices very reasonable

open the bar earlier.

good bar selection and service will return to this hotel more often very impressed good parking and easy

loved the charging points by the bed and excellent wifi

the room was modern, warm and it was helpful to have wifi too

table as we looked out over the wonderful view mentioned earlier free

the parking is tight if you are not used to small spaces, but very convenient.

t limited) off-street parking no lift but nice shallow staircase with nice, broad stairs

bar and restaurant for dinner

busy wee place when i arrived, sunny day had a lot of people using the bar and sitting outside admiring the west bay views

the hotel had beautiful gardens to sit in , whilst having a refreshing drink from the bar and enjoying the view

food was amazing. fantastic bar . views were just incredible. room was perfect bed so comfy

having more of a selection at the bar for drinks

i book it for a wee change and love the space and the spa bath

big spa whirlpool bath

spa bath

comfortable, spacious room with sea view and plenty of hot water for a spa bath

great bar and fine selection of malts

issues with wifi

free wifi

) disapointing

parking and wifi

wifi was very patchy in the room i was in.

2 rooms for 4 adults

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

the check-in was in the bar and restaurant area.

it was cosy and very convenient. restaurant and bar also nice.

breakfast the next morning was delicious and generous with both a continental selection and a hot

centre are directly opposite and just a few minutes walk to the country park

location to the train station was absolutely spot on, and the team behind the bar in the evening and for breakfast were absolutely magic

lovely bar with a pool table

from the welcome, to the room, to breakfast, i was highly impressed

we loved the whisky bar and the breakfast was first class

small details in the room kike a 6 port usb charger were very handy very well stocked bar and fab breakfast

the breakfast and dinner were superb both in terms of presentation and flavours

super restaurant and breakfast

when we arrived we were upgraded to a family room because the room we had booked was over the bar and scotland was playing rugby and they were concerned that it would be too noisy

ok that has nothing to do with the hotel who provide free wifi that also works in the restaurant

poor wifi

good parking outside, good internet

water ran cold in shower at busy time. no three network coverage in area. wifi in hotel though.

wifi was not working

right by the real food cafe) clean and functional room friendly staff at the reception desk wifi worked fine in my

wifi but i understand mountains makes this difficult. self making toaster queue.

wifi not available from 1st floor

great room, wifi and staff super friendly. great value for money too.

decent wifi provided

the bar has a vast selection of scottish whisky and some great local ales and lagers on tap

this was a very authentic experience, check in was at the restaurant bar and the same friendly faces are helping you to your room and serving dinner

hotel was perfect for our overnight stay - friendly staff, clean rooms, a well stocked bar and good food

the pint from the bar was as good as it gets too