nice cheery bar with good food and reasonable drink prices

location, well appointed room, restaurant and bar had good food/drink selection, and the staff were brilliant

atmosphere was also really good in the bar, had a lovely meal served by lovely people

bed comfy, shower powerful, as its upstairs from the bar we sat in there for a drink and meal, kelly the barmaid was great, helping us out with a few

let us use the space and downstairs bar as though it were an extension of our own home

great location room was lovely staff really friendly and a great breakfast.

even had an intimate personal breakfast for 2

especially the bar staff on the evening

dinner and breakfast was exceptional staff were amazing

comfortable hotel with excellent facilities, friendly staff and an amazing breakfast

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

the bar is a happy place for both locals and visitors

charming property and bar

felt the drinks at the bar were rather expensive

manager who greeted us was not the most welcoming and we could hear her talking loudly to the bar worker about how we should pay for drinks, when we were seated in the lounge

was really comfortable, didn't use bar or dining room , my partner and myself were the only 2 quests in the hotel which left us

breakfast was a lovely traditional one, but there are lots of other options

excellent staff and the food for breakfast and dinner was very delicious.

the suppers were varied and tasty and the fried breakfast all that i hoped for; amazing and very filling

lovely comfortable hotel lovely views and the bar and meals excellent x

very friendly staff. hotel facilities, i.e. breakfast, parking, location.

we had travelled up from england for a good friends funeral and requested an early check in to freshen up before attending and the staff met our request by making this possible

great atmosphere in the bar and brill breakfast with stunning sea view

to hear other guests and people in the bar below, however given the age of the property this is to be expected and so didn’t bother us

such as coal fires in every room downstairs and gave a warm family feeling it had a good wee bar for drinks and the food was really nice they also had watersports outside which is good for

everything! cosy room, open fire in the bar area, resident daschund cilla, character, great food

lovely log fires in bar and dining room

- really friendly staff in the bar

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

it was quiet and warm and lovely bar downstairs

right above a really great wine bar and restaurant

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

the wifi in the room simply did not work

room could have used a comfortable chair and wifi

bar service, restaurant service. wifi was excellent.

it's very clean and nicely designed - both the bedrooms and the bar and restaurant

good friendly staff. good room and nice swimming pool

just a shame the spa was not open.

great for entertaining the kids in the games hall and swimming pool

in a picturesque location nearby the lake, beautiful rooms, bar & restaurant, spa & swimming pool (no extra charge for swimming), delicious breakfast, drinks

location, very good leisure facilities especially if you are interested in golf

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

lovely hotel shame building work going on no wifi no tv signal lids village lovely nice breakfast nice glass bubbly for birthday

points : socket by the bedside to charge phone, wifi was a little intermittent, and not enough towels and coat hangers

oh this is petty but the wifi was a little

wifi wasn t working at all

wifi was painfully slow

the friendliness of the staff was exceptional, the dinner and breakfast menus and food quality were excellent

the kids loved running under the main road to it and playing on the bit of beach at the front of the

dog friendly, we could take our pup with us for both dinner and breakfast which was massively appreciated

a comfortable one night stay with a decent breakfast.

breakfast was tasty

the food and drinks was fantastic the bar and restaurant had a cosy

breakfast was very good

breakfast lovely and included in the price, breakfast from a menu and also a continental option

ambience of bar and dining area was lovely

breakfast was good and the staff was super friendly

the shower could've had a bit more power, couldn't get the tv to work, wifi was a bit dodgy!

couldn't get wifi at all asked staff to help but no luck.

no wifi details in room shower needs to sit in bleach tv downstairs had pixel damage .

wifi in the hotel was not properly working, but the

please put wifi signal password in rooms

anna the lady in the bar was absolutely lovely to us

loved the restaurant and bar with the warm fireplace

wi-fi only available in bar (we travelled from switzerland so wi-fi was important for us)

room was good for family of four people including 2 kids

the breakfast was absolutely stop on. and the bar staff was great with us

no water dispenser or machine on floor bar didn’t sell bottled water

lovely view from our room. friendly staff and the most excellent breakfast.

the bar prices were very reasonable

great bar area to chill out and the band on saturday evening were class too

breakfast was ace

no wifi reception in our room.

free wifi

wifi didn't always have a good signal

wifi was very patchy in the room i was in.

parking and wifi

wifi was down and when it was working was inconsistent dropping in and out which made doing any

wifi connection was poor.

the room was comfortable and wifi was good

ly in lobby). cleanliness could improve.

no wifi in the rooms

games room was a winner for our family, kids absolutely loved it

hottub was fab and upstairs was amazing with the bar pool table and big screen karaoke and all the

the games room upstairs with the bar was excellent with lots to

fully enclosed front and rear garden was excellent for kids & family dog.

great for small kids and young adults with all the games available

2 rooms for 4 adults

beautiful styling and nice sized car park with ev charging facility dinner was amazing and

the bar was comfortable and there were cozy nooks both in the bar and hallway where we could enjoy a

the night staff were so friendly and the espresso martini in the bar was absolutely perfection

minute booking with exceptional value, wide choice of menu and bar food with very good service

nice selection of food and great bar service

their scotch whisky selection in the bar beds improving ud83dude01.

meal we had in bar was lovely service was good and reasonably priced

bar well equipped

proceeded outside to their outside bar which was covered and we had a heater above us snd chiminee beside us , excellent table bar

were very welcoming and let us have early check in which was much appreciated

helpful and friendly from housekeeping getting extra milk to reception booking taxis and the bar staff's fun chats as they serve you

cereal toast juice & tea/coffee was very filling staff were nice & friendly great views from the bar & restaurant loved the tartan

open the bar earlier.

there was a couple of bus tours there and there was a half price bar with entertainment

good bar selection and service will return to this hotel more often very impressed good parking and easy

the room was modern, warm and it was helpful to have wifi too

loved the charging points by the bed and excellent wifi

breakfast was first class with great options

the breakfast was fantastic made even more special by the fact that my daughter was dancing at cowal

car parking was a little awkward but otherwise, nothing else wrong.

food was amazing. fantastic bar . views were just incredible. room was perfect bed so comfy

the hotel had beautiful gardens to sit in , whilst having a refreshing drink from the bar and enjoying the view

bar and restaurant for dinner

busy wee place when i arrived, sunny day had a lot of people using the bar and sitting outside admiring the west bay views

bar had great options, again no time to go though except when i bought a can of juice, pricing was

loved the spa bathtub

adrian at the bar great service well done

our favourite things were the food and the spa bath in our room ❤️

spa bath not working. black pudding not nice.

good bar and the food in the restaurant was excellent

the check-in was in the bar and restaurant area.

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

it was cosy and very convenient. restaurant and bar also nice.

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

personally knock on our door to take last orders so that we don't go hungry especially with young kids

the rooms were lovey and both dinner and breakfast were excellent

even the music in the bar was a great vibe- nothing was too much trouble for anyone

the sleeping sofa is barely enough space for 2 kids

we even had a delicious, traditional scottish breakfast

location for loch lomond, wifi was superb

oh also, no wifi

location, the room was nicer than i was expecting for the price, plenty of hot water, the wifi didn t work very well but i didn t really need it

wifi apparently wasn't working when i was there but the staff had been chasing the supplier and

it was hard to log on to wifi. room was nice and clean and obviously new. everyone was pleasant.

with all the things for kids, this was concerning

as a mum travelling with 5 teenage kids, it's hard to find rooms to suit that are affordable

the staff upon arrival as well as in the bar were totally fabulous and always there if we needed anything

on site parking early check in and the staff where exceptional from check in to our

find, beautiful room, nice shower, great bar with delicious food, staff are amazing and clearly enjoy their job

the breakfast was wonderful, and the beds were very comfortable

breakfast service was a little slower than i expected

next to the boat trips to loch lomond and right next to a beautiful park

adjoining rooms and a bathroom; we were able to get a cot added to the twin bedroom so all three kids fit

location to the train station was absolutely spot on, and the team behind the bar in the evening and for breakfast were absolutely magic

plenty of residents parking ev charging point available in premises

all the boys and girls working on reception, bar and restaurant were fantastic

highlight was the cozy bar restaurant on property with a stone fireplace

the bar takes your order and then serves you in order across the site, really helpful and cheerful

evening/night staff that worked the front desk and the second bar were outstanding

we ate dinner there and also breakfast, both meals were lovely but i can honestly say the breakfast was the best breakfast we

tables can be reserved in the bar area if you have as dog

a first floor lounge overlooking the loch as well as the ground floor lounge in addition to the bar area was a very tranquil setting

there is also a nice bar with a pool table

the choice and quality of the food was excellent, both evening meals & breakfast

and the small details in the room kike a 6 port usb charger were very handy very well stocked bar and fab

hotel, room and fantastic breakfast

the breakfast and dinner were superb both in terms of presentation and flavours

small details in the room kike a 6 port usb charger were very handy very well stocked bar and fab breakfast

when we arrived we were upgraded to a family room because the room we had booked was over the bar and scotland was playing rugby and they were concerned that it would be too noisy

wifi was pretty terrible but we were more than happy to leave our phones alone for a couple of days

guest have a lounge to use at their lesuire which has a laptop and wifi available to use

very friendly and helpful owners breakfast was amazing would recommend it free wifi

decorated guest house, very clean rooms, comfortable beds, private parking, delicious breakfast

house is set in beautiful landscaped grounds, with superb views across loch fyne, and has ample parking space

lastly, a bit of a welcome pack in the room, with check out times, wifi passwords, local attractions, would have been nice

wifi wasn't working in my room for me

wifi not great/intermittent but wasn t an issue for us

wifi didn't work in my room however there was 4g on my phone so no worries

wifi

wifi didnt work

hotel had wifi but in room 65 you got no signal and the 4g is very poor in the area

i was a 'bit' to tall for the shower head location and the wifi is bad in some parts.

the wifi in the rooms was hopeless - but 4g was available

wifi was poor in our room past the butcher's shop

friendly, helpful staff. wonderful bar and restaurant. great location.

garden was lovely to sit in and drinks from the bar were brought out to you

the hotel bar and restaurants were

excellent food and great bar service

staff, spotless room, great bar meal, good selection of beers and malts, we had the best time there and can thoroughly

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

my son loved his custom breakfast!

very clean and comfortable. nice breakfast suitable for during this time.

first class accommodation, friendly host, excellent breakfast

the owners were really great and recommended local pubs to us as well as preparing a fantastic breakfast the following morning

to wifi a little complicated

wifi and inroom air conditioning would be a nice addition.

wifi was not great

the wifi was when it wanted to work, so instead i didn t bother

wifi in the room was variable

few wee things; extractor fan in bathroom didn t work, wifi was more off than on

wifi wasn t great room had no signal and toilet seat was wonky and i was overcharged but got the

shower was freezing was not informed of the wifi code or the services that were provided by the

room struggled to reach a wifi connection; we informed the reception of this several times and, although they tried, nothing

the wifi was very poor in the room and there was even worse mobile phone signal

was super friendly, such a great value with breakfast included

extremely friendly and helpful, beds lovely and fresh and comfortable, bar facilities appreciated

most awesome breakfast ever - huge, tasty and my husband looked forward to since we visited in 2018

spacious and uncluttered room; friendly and approachable staff, and a very playful pub dog in the bar to add to the homely atmosphere

no breakfast

the bathroom had a jet bath that didn't work. the wifi was difficult.

wifi signal is not great.

wifi, phone and tv signal was all a bit hit and miss

wifi was very poor. shower could be better.

the wifi was non existent and the tv didn t work in the bedroom and i was told it was not fixable due

free wifi was good and allowed me to work from my laptop

wifi terrible, barely worked

no wifi in rooms only in main reception areas

no wifi no spa/pool

wifi was excellent too

really liked the quirky story behind the douglas hotel and the early check in

business centre facilities and wifi good

extra charge for wifi.

lost wifi connection

wifi was awful. tv controls impossible to understand and no guidance in room.

the wifi is super slow

on 3rd floor airport side of hotel you can see arrivals and departures landing and taking off, kids loved it

the young lady in the bar was very professional even when an obnoxious guest was wrongly complaining to her

restaurant and bar in the lobby, very close to airport yet excellent soundproofing, great staff

walk to the airport for an early check in

bar, restaurant and especially the breakfast availability for those leaving early in the morning (available from 04

wifi up and down like a yo-yo

wifi not good in second floor room

water ran cold in shower at busy time. no three network coverage in area. wifi in hotel though.

poor wifi

good parking outside, good internet

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

it would be lovely to see more choice for vegetarians on the bar menu.

did superior room just that website says u can check in early and check out late i didnt checked in early - did after 5 pm but wanted to check out late by one hour till 3 pm

we got an early check in and a late check out

comfy bed cheap breakfast kids ate free

customer service, cleanliness early check in and tartan carpet

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

we weren’t able to try out the food because the bar was so busy,(sat night

decent bar downstairs

were very friendly, we couldn't book an early check in online but they staff were able to accommodate this request

breakfast

the breakfast was

beautiful room lovely breakfast and friendly staff x

the breakfast in the morning was really tasty and they have a good selection of vegetarian and vegan

are a family of 4 with 2 kids of 9 and 6

wifi in the room

wifi a little on the poor side. weak signal, but managed to get a connection that mostly worked.

wifi not available from 1st floor

great room, wifi and staff super friendly. great value for money too.

wifi worked perfectly inside and outside

hotel with additional parking the restaurant was brilliant with great food and staff and the gin bar (not just gin) was warm and

nice bar area

we had a nice stay though, restaurant and bar onsite are both great

the staff in the bar especially thomas and his boss they made us laugh all night

most staff were helpful, early check

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn't always happen - 3 single beds for 3 kids also stopped the arguments over who has

peaful lication with nice restaurants and tge botanic park for kids

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really sad because the property was quite good value and the

late check out at 11am also meant a leisurely pack after breakfast

staff were great. excellent breakfast. comfortable bed.

excellent breakfast and service. friendly staff. thoroughly enjoyable short stay.

great staff. lovely bar and restaurant. very nice room.

breakfast was well serviced , dinner was excellent service was great , service of staff was

the bar reception warm friendly the manager james made us feel any future visits could be made for up

food was delicious (evening meal and full scottish breakfast)

wifi was spot on

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

comfy spacious room, good shower, good wifi signal, evening meal was good too.

food, comfy bed, clean and tidy helpful staff, fast wifi, food a little pricy, but room rate

comfortable bed, high speed wifi, taste good breakfast

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

bad wifi, tv sky remote doesn t work.

good tv and wifi

excellent wifi you had to keep your dogs on a lead in the grounds but there is a great walk 100 metres from

wifi works

free wifi

the reality was a selection of processed food, bar a bowl of fruit

very quirky with the record player and the bar open till midnight

great staff range of beverages in the room and lovely breakfast in the morning

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

we loved the quirkiness of the room and the breakfast

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

location is great close to bar and gardens

staff were good and the room was clean and comfortable, but was disappointed that the bar only opened on weekends

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

a little disappointed in the food bar below the hotel

good wifi

wifi works great

the wifi was quick enough for me to watch netflix when i returned of an evening

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

it was excellent value for money and included breakfast and free wifi in the price

which i thought it was going to be put on my card also heating was on always very cosy rooms and wifi was

wifi was pretty poor as did not connect very often however the staff, cleanliness and breakfast was

some tv channels not connecting aerial issues or wifi

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

bad wifi connection

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

great breakfast!!! local park close for kids.

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

the triple room is perfect for a single parent with two kids

good breakfast...and early check in...

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

to sec, room size, amenities, connectivity to the city center, wifi speed, breakfast choice, views, bar, room service, walkways, practically

wifi was very poor, non-existent at times

large comfy bed. free wifi. good view.

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

getting wifi set up wasn't clear

not much! fridge in the room would have been useful as there’s no bar at the hotel.

made to feel welcome and very good early check in so we could spend the afternoon in the city the day before a wedding the next day

lovely wee bar next door that serves nice food

there is a bar underneath part of the hotel that played music

staff excellent very clean very comfortable good late check out

on the day for friends partner and he got to use the facilities before check in brilliant for kids

location to the hydro, bar staff and swimming life guards were great with the kids.

the gym is really good with awesome machines

was very clean and i like their swimming pool also their staff are helpful and friendly

bar food really

us way earlier than our check in time made us feel very accommodated and provided a complimentary breakfast

fruits lonely, kids liked waffles

hotel breakfast

food was lovely however i wish there had been a little more choice on the main menu- the kids menu was excellent

offers every comfort, spacious and clean rooms, excellent views of the city, and a well-equipped gym on the first floor

clean and comfortable - great selection of breakfast options-hot and cold snacks available at bar after concerts- lovely open plan area - dog friendly as well - second time at this hotel with

gym is good, small but well equipped

early check in and also early into breakfast as well

early check in

the hotel also has a built in gym and various games in their front lobby such as pool, table football and a photobooth