poor signal and wifi. the property is cashless too.

the wifi was very poor in the room and there was even worse mobile phone signal

room struggled to reach a wifi connection; we informed the reception of this several times and, although they tried, nothing

just the network for wifi in the room only negative thing to say

few wee things; extractor fan in bathroom didn t work, wifi was more off than on

lodge wifi was broken so was very frustrating especially having 2 teenagers with me

wifi was diabolical, kept dropping out if signal, found this very frustrating as i had a lot of

), also room was really warm even with fan blasting the whole

in room did not open without the handle falling off which was kind of annoying and also the wifi did not work in our room

the wifi didn't work and there was no phone signal

wifi wasn't good in the rooms.

the wifi was when it wanted to work, so instead i didn t bother

wifi in the room was variable

wifi and inroom air conditioning would be a nice addition.

wifi was not great

extremely friendly and helpful, beds lovely and fresh and comfortable, bar facilities appreciated

spacious and uncluttered room; friendly and approachable staff, and a very playful pub dog in the bar to add to the homely atmosphere

really friendly staff and a fantastic breakfast!

no breakfast

played pool in the bar the morning after and also had breakfast

great that there is a kitchen with fridge and also a basic breakfast provided

access to the kitchen meant we had wine glasses, cutlery and could have a lovely take away and not worry where

interior design welcoming cosy well equipped kitchen/ communal area spotlessly clean quiet lovely

loved the kitchen area downstairs, although we didn't use it

great setup and the kitchen area was excellent for a wee chat with other guests

all the bar staff were brilliant made us feel welcome

bar comfortable & friendly

tea making facilities in the room, bar downstairs

music from bar was loud in the bedroom until it stopped at midnight

locals in bar very friendly and helpful

arrival we were asked to wait in the bar which was a very typical local pub - all men, watching football on the television

we booked the family room, the sofabed was very small and not big enough for 2 kids.

golf course in front of windows

personally knock on our door to take last orders so that we don't go hungry especially with young kids

we went downstairs to have a drink, and walked into the bar next to the restaurant, there were 10+ locals having a drink, and they welcomed us like long

free wifi was good and allowed me to work from my laptop

no wifi no spa/pool

no wifi in rooms only in main reception areas

would have rated 10 stars, but the rooms require wifi, especially for tourists with limited data, a mini fridge would be appropriate for longer

wifi in room dirt and hair left in bathroom breakfast absolutely disgusting

just a little thing, wifi reception was not the greatest in the room

the other negative was the wifi, not great to say the least, not what you expect in a fabulous hotel

we had wifi connectivity issue in our room 201 and 203... very poor signals

wifi could have been better on the third floor and in the rooms but it did work.

wifi could have been better as it kept dropping out and little chance to work in the room as would

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

it was cosy and very convenient. restaurant and bar also nice.

the check-in was in the bar and restaurant area.

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

inexpensive accommodation, wifi worked well, parking on-site

it was hard to log on to wifi. room was nice and clean and obviously new. everyone was pleasant.

wifi apparently wasn't working when i was there but the staff had been chasing the supplier and

location for loch lomond, wifi was superb

location, the room was nicer than i was expecting for the price, plenty of hot water, the wifi didn t work very well but i didn t really need it

the staff upon arrival as well as in the bar were totally fabulous and always there if we needed anything

bar area was lovely and cosy with a wide range of meals on offer

even have a dining table which was great for the kids to sit and do activities and eat their snacks

very kids-friendly

subsequently i booked early check in which stated it cost £20 only to discover i was charged 21

to the train station was absolutely spot on, and the team behind the bar in the evening and for breakfast were absolutely magic

the family room which was 2 bedrooms 1 with a double bed and 1 with 2 single beds great for the kids

breakfast the next morning was delicious and generous with both a continental selection and a hot

breakfast service was a little slower than i expected

location to the train station was absolutely spot on, and the team behind the bar in the evening and for breakfast were absolutely magic

the receptionist and bar lady were to be commended for the spirit and kindness

staff were grill, bar prices excellent, food good

friendly staff debbie was very helpful and nice chap who works in the bar was helpful

nice restaurant and bar which is open late and well priced

min booking to be near hospital, michelle at the reception and bar could not have done enough for us, great room, great staff

wifi wasn t great, and i struggled to get signal using data

excellent wifi signal in room and throughout hotel,which is something you do not always get at some hotels

wifi problems meant no internet access in my room, but staff were really helpful in finding

wifi very inconsistent, known problem

good wifi

the bar was clean, reception was extremely helpful and the wifi was satisfactory

wifi was great

were here for one night, the wifi didnt work and there was no answer on the reception

lost wifi connection

lovely staff. comfortable beds. good wifi.

ample parking and good wifi signal

nice comfortable room, good wifi i would use again

capable wifi

wifi is now perfect, much improved since previous stay. staff are very helpful and accommodating

the hotel also offers free wifi but it was very difficult to connect and we had to rely on 4g instead

wifi didn t work in our part of hotel.

in the room is fine except that there is no free wifi connection in the room

thought the wifi was hard to access - sign up for a scheme or i had to have my room number

free wifi

i had difficulty accessing the guest wifi in my room although l could access the public wifi

early breakfast was nice to catch an early flight

restaurant and bar in the lobby, very close to airport yet excellent soundproofing, great staff

so we arrived and the air conditioning leaked all over the kids bed

i had 4 kids in my room with me, 2 in the sofa bed and had to have 2 in the double bed with me as there is

clean and comfortable with breakfast included

the owner also owns the bar downstairs and is happy to provide plates, cutlery etc for use in the bar or beer garden

no restaurant or bar for breakfast and evening drinks

i went up the stairs to a locked door then downstairs to a bar then outside to access the rooms

reception in manned had to walk around to hotel bar to get a member of staff to check us in

reception desk/personnel no lounge no bar no foyer no signage on the main road no restaurant side entrance vulnerable to antisocial

wifi really poor in room

no wifi in my room

wifi service very poor

i couldn't get the wifi to work.

plenty of free car parking the free wifi was excellent

really liked the quirky story behind the douglas hotel and the early check in

2 rooms for 4 adults

very friendly and helpful family staff team who accommodated an early check in to enable us to get changed for the wedding

at the bar you could taste whiskey from a wide variety of distilleries

exquisite dinner served in their boutique dining and bar area

everyone that worked there was very friendly and helpful. good breakfast.

the staff was really nice and very helpful, good breakfast

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

wifi didn't always have a good signal

no wifi reception in our room.

wifi was very patchy in the room i was in.

free wifi

wifi could have been a bit better.

the room was very nice - had everything you could want - bathroom lovely, wifi good, bed comfy etc

wifi didnt work much , television kept flickering from station to station , pool was closed and

the wifi is a little slow.

the wifi is a bit hit and miss and there was next to no phone signal

wifi signal was poor i was in room 5 i had to sit at the door to pick the wifi up

the wifi in the room simply did not work

bar service, restaurant service. wifi was excellent.

room could have used a comfortable chair and wifi

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

requested for room service and it came 20 minutes late plus orange juice was missing

the bar prices

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

bar area, food was reasonably priced & very nice

staff are very friendly and very attentive , a lovely public bar and very friendly locals

great bar menu and again staff offered great service

bar staff are friendly and made us feel welcome

for overnight stay after landing at glasgow airport then drove home next morning after a lovely breakfast

both dinner on the first night we arrived then on the following mornings for breakfast menu inspired us to try different food when returned home

nice clean rooms. good breakfast. friendly staff

very clean, room had everything we needed! great breakfast, and really friendly, helpful staff!

it was quiet and warm and lovely bar downstairs

right above a really great wine bar and restaurant

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

lounge bar very comfortable and great value

customer service, cleanliness early check in and tartan carpet

we weren’t able to try out the food because the bar was so busy,(sat night

breakfast excellent and the meals at the bar first class

decent bar downstairs

the location is great, the room comfortable and the breakfast was wonderful

town centre very good parking availability excellent breakfast friendly staff choice of bar & restaurant areas at reasonable cost incredible

the suppers were varied and tasty and the fried breakfast all that i hoped for; amazing and very filling

was excellent, especially the breakfast compliments to the chef

everything was perfect : the room, the diner, the breakfast and the staff !!

wifi in the hotel was not properly working, but the

had to ask for wifi at the bar as the information didn't come with the room

no free wifi connection in the premises and no clear reception desk for checking/out excellent breakfast is

please put wifi signal password in rooms

i needed wifi and they were experiencing problems; however, they went 'all out' to get me connected, free of

we would have cancelled sooner but our kids were exhausted by the time we got to the room

wine in the bar was very expensive but they were my only negatives

comfy bed cheap breakfast kids ate free

did superior room just that website says u can check in early and check out late i didnt checked in early - did after 5 pm but wanted to check out late by one hour till 3 pm

early check in and 12pm check out

comfortable bed, high speed wifi, taste good breakfast

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging points

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

wifi was spot on

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

breakfast just right for our needs

our dinner in the hotel was also great, no faults whatsoever and breakfast was also perfect

maybe the breakfast offer could have had proper english one (sausages and hahsbrowns )

great breakfast, great grounds.

great, nice quiet area around 30 minutes from glasgow city centre, there's a nice spread on for breakfast and the owners where lovely along with their doggos, very welcoming, informative and

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

great location with good food, nice bar and excellent communications with staff

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

the bar is a happy place for both locals and visitors

the ev charger

heating in the kids room

comfortable hotel with excellent facilities, friendly staff and an amazing breakfast

breakfast was amazing

continental breakfast met our ecpectations

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

breakfast was excellent very attentive staff

staff very nice, plenty of free parking bar area nice and welcoming

excellent breakfast and service. friendly staff. thoroughly enjoyable short stay.

the breakfast was brilliant with plenty of selections for serials and the cooked breakast was more than

large comfortable room, very good breakfast, nice bar and friendly staff

stay was magnificent the only downfall was the cafe and bar ect were not open

no soft drinks or mixers in the bar and no ice

friendly helpful staff, lovely breakfast

breakfast was great , staff lit the fire for us so it was warm ams cosy .

early check in was very useful and accomadated well.

lovely bar for pre drinks

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could get ready in our room

we had a nice stay though, restaurant and bar onsite are both great

location was perfect, rooms were clean and got early check in

location, room, good shower, wifi, outdoor spaces, garden

wifi was poor in our room past the butcher's shop

the wifi connection in my room could have been better

the wifi in the rooms was hopeless - but 4g was available

wifi didnt work

friendly, helpful staff. wonderful bar and restaurant. great location.

garden was lovely to sit in and drinks from the bar were brought out to you

the staff in the bar and restaurant were lovely and welcoming, and i would definitely visit again in the future

staff is very nice, even that the bar was busy, they took care of our check-in quickly

excellent food and great bar service

the staff were really friendly and helpful. freshly cooked breakfast

peaful lication with nice restaurants and tge botanic park for kids

gave us a late check out to 12 at no extra charge

staff were great. excellent breakfast. comfortable bed.

late check out at 11am also meant a leisurely pack after breakfast

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

a great b&b - very friendly kind owners. warm, comfortable room and superb breakfast.

first class accommodation, friendly host, excellent breakfast

good location nice staff. comfortable beds good breakfast

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

wifi is a bit slow at times, but not a major issue.

fab breakfast and comfortable bed good wifi

wifi works great

good wifi

there were some wifi issues for few hours

location is great close to bar and gardens

lack of supplies in room. no glasses or bar of soap.

well maintained and good value for money, also made a phone call in the morning for a late check out at short notice and this was no problem atall staff were lovely aswell stayed here a

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

ambiance,staff,location as we were attending a concert at the ovo,bed so comfortable,breakfast.

the reality was a selection of processed food, bar a bowl of fruit

the breakfast is generous and delicious

we loved the quirkiness of the room and the breakfast

we didn't get the wifi password

wifi was very poor, non-existent at times

wifi was a little slow

getting wifi set up wasn't clear

wifi could've been better

double bed, good size tv, fast wifi, ironing facilities in the room - perfect for me, especially for the money

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

wifi was pretty poor as did not connect very often however the staff, cleanliness and breakfast was

wifi was a little slow.

which i thought it was going to be put on my card also heating was on always very cosy rooms and wifi was

good breakfast...and early check in...

the area is also packed with nice places to eat and drink, and a park to walk or let the kids play

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

the triple room is perfect for a single parent with two kids

location and early check in was appreciated

our kids loved the swimming pool&star bucks also

comfy beds , great spa and swimming pool

beds really comfy, amazing gym, lovely bar, great staff

professional, and helpful, ensuring our stay was as confort as possible with having two young kids

breakfast can be better, the speed of refilling and the no. of choices

all the boys and girls working on reception, bar and restaurant were fantastic

great view of loch lomond from the bedroom. bar restaurant also great.

everything was great accommodation, staff, location food and even ev charging

plenty of residents parking ev charging point available in premises

but facilities are very busy during the day due to a large nearby car park

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

wifi was a little weak in the tower but who's complaining - i got to stay in a castle!

comfy bed nice sized room with lounge area good wifi and room service

wifi was very slow and traffic from the main road could be a problem

wifi didn't work

location. wifi. space. parking. restaurant.

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

lovely big room and a great breakfast! right beside the hydro so ideal for concerts

as clean and stylish, perfect for us and our dog breakfast was amazing

rooms, good breakfast buffet at relatively low price, value for money, location few bus stops away from city

breakfast is very good

location and early check in very grateful for the early check in

kids menu was perfect for my son though at a decent price

just about £200 for 1 night and that never included breakfast and with the kids were bit board as nothing for them to

my partner was up and down all night being unable to sleep, i ended up having to ask for late check out as i was absolutely exhausted from having no sleep either as i didn't want to sleep

us way earlier than our check in time made us feel very accommodated and provided a complimentary breakfast

food was lovely however i wish there had been a little more choice on the main menu- the kids menu was excellent

they allowed us early checking and lonela made sure, the room was ready for us for early check in

great to find laundry facilities

laundry facility was a plus, and moderately priced

location and convenience of hotel having ev charging stations

staff pleasant and welcoming, clean room, bar and eating area well served by staff breakfast had good choices of hot and cold foods,

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at 12pm which was great to have a lie in

late check out is always a good thing after a late night

clean and comfortable - great selection of breakfast options-hot and cold snacks available at bar after concerts- lovely open plan area - dog friendly as well - second time at this hotel with

early check in and also early into breakfast as well

made to feel welcome and very good early check in so we could spend the afternoon in the city the day before a wedding the next day

there is a bar underneath part of the hotel that played music

my room was above a bar so could hear a lot of chatter but it got quiet by midnight

not much! fridge in the room would have been useful as there’s no bar at the hotel.

staff excellent very clean very comfortable good late check out

was delivered but hever got it all in all wouldnt return emailed when confirmed booking about early check in we were told this was possible (can provide evidence ) when we got there we were

we did get an early check in at 3pm

the bar and restaurant weren’t open

& bar closed especially @weekend was to wet to go to a bar or restaurant outside if had bar opened

receptionist and helped with early check in

owner allowed me to do an early check in to drop off my luggage in the accommodation while i was waiting for my room to get

we didn't get to bowling or the pictures, but we went to the casino during the day & for a 1st experience it was awesome, the

continental breakfast was spot on

location was great with bowling, cinema, casino and a few restaurants

location is close to bars/shops/ leisure/casino

great eating, casino, bowling,

the staff were okay but they briefly lost my laundry

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

a laundry room or a place to dry wet clothes would be nice.

no cooking, towels, must be bought, no laundry.

having to pay for wifi 3 pound every where i go now a days wifi is free

push to pay for wifi.

no free wifi in the rooms.

wifi is great , pool is ok , steam room , sauna good , food

the wifi was not working at all

moving the room solved that issue but unfortunately wifi turned out to be terrible in our second room

own issue in that part of the hotel) and we

the desk and free wifi was a plus

nice furniture - huge comfy bed - nice view - breakfast is ok - great location - very good wifi - nice

one staff member helped me sort the wifi on my child's medical device

t requiring signing up for something)

i hate having to create an account to access wifi

bad wifi reception

the wifi could have been a bit quicker but i managed.

neat maintenance and high speed wifi

free good wifi

wifi very slow, disappointing

m and also very weak or no wifi coverage in my room as i have been given the corner most room on the top floor

spacious breakfast was fresh and very tasty wifi that actually stays connected friendly

location tv and wifi was good breakfast and bar food were good

family rooms spacious and very comfortable with wifi

free wifi and lift to all floors

bandwidth of wifi

good wifi

wifi not great but everything else great