the check-in was in the bar and restaurant area.

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

it was cosy and very convenient. restaurant and bar also nice.

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

wifi apparently wasn't working when i was there but the staff had been chasing the supplier and

location, the room was nicer than i was expecting for the price, plenty of hot water, the wifi didn t work very well but i didn t really need it

oh also, no wifi

inexpensive accommodation, wifi worked well, parking on-site

wifi was a little unstable

they allowed us to have an early check in at no extra cost and over the course of our stay, always asked how she was and

family suites is really suit for our family total 6 pax (4 adults & 2 kids)

find, beautiful room, nice shower, great bar with delicious food, staff are amazing and clearly enjoy their job

on site parking early check in and the staff where exceptional from check in to our

handy when you have kids with you

clean, friendly staff, lovely breakfast. great price

a bit noisy the day we stayed but it was a full house with kids so that makes sense

to have the window open at night as there was no air-conditioning, so had to put up with noisy kids at the train station until after midnight

the moment we arrived, staff were friendly and accompanying, helping us to find a table in the bar where our baby monitor would reach from our room above

next to the boat trips to loch lomond and right next to a beautiful park

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

wifi was painfully slow

the wifi poor connection.

staff wifi views cost parking rooms lovely place

oh this is petty but the wifi was a little

the wifi was rubbish also no sky and the tvs channels were almost non existent

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

it was quiet and warm and lovely bar downstairs

right above a really great wine bar and restaurant

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

room could have used a comfortable chair and wifi

the wifi in the room simply did not work

bar service, restaurant service. wifi was excellent.

beautifully decorated and the rooms are immaculate, the bed was extremely comfortable and the bar and restaurant was warm and cosy, the food and drinks were great

all the boys and girls working on reception, bar and restaurant were fantastic

highlight was the cozy bar restaurant on property with a stone fireplace

meal and bar and rooms

evening/night staff that worked the front desk and the second bar were outstanding

the room was above the bar

the suppers were varied and tasty and the fried breakfast all that i hoped for; amazing and very filling

we had an evening meal as well as breakfast, the way this was served made us feel comfortable and safe, considering the covid

town centre very good parking availability excellent breakfast friendly staff choice of bar & restaurant areas at reasonable cost incredible

very friendly staff. hotel facilities, i.e. breakfast, parking, location.

the bar and restaurant staff were really friendly and welcoming both to us and, especially, to our very

kids bed was very uncomfortable & small (hard leather sofa bed)

stylish rooms shower excellent breakfast fantastic evening meal so good ribs to die for staff

had difficulty finding the room from the bar because it's marked as a toilet

sofa bed for the kids was too small really

staff were excellent and bar & restaurant was very dog friendly.

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

our welcome was warm and informative, the feel in the bar and restaurant fun and inclusive, the view from the room beautiful and breakfast excellent

no kitchen in evening, but the bar was lively, and the staff went above and beyond arranging food to be delivered to us and

great for kids

the evening staff and breakfast staff were equally helpful

the ev charger

parking, location. breakfast was superb. staff were friendly. bar staff were so good.

food in the evening in the bar was tasty, and the breakfasts were excellent, with a good choice of hot and cold items

lovely facilities and the restaurant was fantastic for dinner and breakfast

breakfast was included in our tariff and truly kept us going until evening meal time

the friendliness of the staff was exceptional, the dinner and breakfast menus and food quality were excellent

dog friendly, we could take our pup with us for both dinner and breakfast which was massively appreciated

breakfast was tasty

wifi is limited in the rooms, but good service in the main part of the hotel

couldn't get wifi access, staff at reception didn't explain it very we'll

the wifi connection in my room could have been better

i was a 'bit' to tall for the shower head location and the wifi is bad in some parts.

is literally in the center, the staff is really helpful, good wifi connection and comfortable bed

the hotel bar and restaurants were

staff, spotless room, great bar meal, good selection of beers and malts, we had the best time there and can thoroughly

we decompressed with a drink at the bar where jody continued to be an excellent host

food in the bar was delicious and staff were super friendly, great value for money too

staff is very nice, even that the bar was busy, they took care of our check-in quickly

my son loved his custom breakfast!

a great b&b - very friendly kind owners. warm, comfortable room and superb breakfast.

liked the beds (cozy and warm), the caring and welcoming hosts and the very delicious and fresh breakfast

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

very nice breakfast

the bar was fun and the food was good

wi-fi only available in bar (we travelled from switzerland so wi-fi was important for us)

the breakfast was absolutely stop on. and the bar staff was great with us

loved the restaurant and bar with the warm fireplace

stunning location. welcoming and friendly staff. excellent bar with a good menu.

also available: a common living room and a self service laundry equipment

atmosphere was also really good in the bar, had a lovely meal served by lovely people

spotless lovely room with loch view, fantastic bar staff, had a great stay will 100% go back

bed comfy, shower powerful, as its upstairs from the bar we sat in there for a drink and meal, kelly the barmaid was great, helping us out with a few

was so comfy and cosy,with lots of room,and the use of facilities ie laundry room ,kitchen and sitting room free wifi was a great help every thing that was essential to

the wifi was when it wanted to work, so instead i didn t bother

the wifi worked very well, room and bed were comfortable, and i would stay here again if i am ever back

to wifi a little complicated

i was in the last room and because of the distance i kept dropping out of the wifi.

facilities were older but well cared for, welcoming, clean, comfortable, good wifi, plenty of parking and close to many sites

2 rooms for 4 adults

issues with wifi

no wifi reception in our room.

the wifi was weak and inconsistent in the room.

wifi could have been a bit better.

) disapointing

played pool in the bar the morning after and also had breakfast

was super friendly, such a great value with breakfast included

room spotlessly clean and the breakfast was perfect to start the day

lovely welcome from the hostess behind the bar when we arrived

most awesome breakfast ever - huge, tasty and my husband looked forward to since we visited in 2018

few wee things; extractor fan in bathroom didn t work, wifi was more off than on

wifi is terrible in the rooms so if you need to work like we did then you have to go to a more

wifi signal was excellent

room struggled to reach a wifi connection; we informed the reception of this several times and, although they tried, nothing

poor signal and wifi. the property is cashless too.

the breakfast and evening meals were delicious and cooked fresh local produce

breakfast was equally good

restaurant not the best menu and no bar snacks menu either

the bar was well stocked and the wines on offer were exceptional

very very slight downside was lack of haggis on the breakfast

had to ask for wifi at the bar as the information didn't come with the room

wifi in the hotel was not properly working, but the

was a bit inconvenient not to be able to get on the wifi until the bar and restaurant had cleared late in the evening as my mobile signal was extremely

i needed wifi and they were experiencing problems; however, they went 'all out' to get me connected, free of

no wifi working. no tv programs on tv.

great setup and the kitchen area was excellent for a wee chat with other guests

loved the kitchen area downstairs, although we didn't use it

there is a shared kitchen for tea/toast in the morning and a cafe for breakfast or lunch that is only metres away

we went downstairs to explore and found the kitchen and dining area again everything you could need - proper wine glasses and flutes, crockery

access to the kitchen meant we had wine glasses, cutlery and could have a lovely take away and not worry where

wifi was very poor in lodges and almost non existent

lodge wifi was broken so was very frustrating especially having 2 teenagers with me

the lodge was great,comfy beds,hot tub excellent..wifi reception great.

wifi great, fixtures quality, plenty free parking, not too big a hotel.

wifi was awful

atmosphere in the bar was great with a mix of locals and travellers

breakfast was good and the staff was super friendly

room, service, breakfast and hospitality , everything!

ambience of bar and dining area was lovely

sweet little bar full of character, nice spacious dining room

wifi was terrible and we were working in glasgow so we really needed wifi most of the time

wifi was good

wifi terrible, barely worked

wifi in room dirt and hair left in bathroom breakfast absolutely disgusting

no wifi in rooms only in main reception areas

the food and bar were first class too

great location , great views from bar and from room.

the bar & restaurant are top tier

the night staff were so friendly and the espresso martini in the bar was absolutely perfection

beautiful styling and nice sized car park with ev charging facility dinner was amazing and

the bar prices were very reasonable

we had to sit in the bar area as the restaurant does not allow dogs in there, which was fine

breakfast super location great

staff very helpfull made our stay very relaxing breakfast and dinner was excelant thank you once again for a very relaxing stay compliments to all

breakfast was perfect too

wifi limited to main parts of hotel.

the wifi dropped out a lot and even my mobile didn t work there

no internet service and wifi didnt connect past the main building.

wifi was sporadic which was particularly an issue as the location was remote and lacking signal

there is no phone signal at all there but they have good wifi which does make up for this

is quite fancy but very well done - room had lovely view of loch - free wifi & parking - good sized room with everything we needed - nice walk along the loch - locals were

lack of clothes space, no wifi or phone signal in room

the lift and the wifi were not working, but we were informed of this straight away, and the staff did allow us to

wifi wasn't working couldn't get a drink in the bar after 9.30pm

no wifi in the rooms

friendly staff debbie was very helpful and nice chap who works in the bar was helpful

the receptionist and bar lady were to be commended for the spirit and kindness

no late bar for residants on a sunday

amazing , especially the big guy on the desk with tattoos, proper gentleman, bar staff were brilliant, night porter

the late check out time was good as the weather wasn't nice

only thing that was missing was a bar - even an honesty bar would have been great

food, evening meal and breakfast were excellent

given to another guest (we checked in 4:30 pm) and we were taken to another outside room with kitchen area downstairs with various items stored and bedroom upstairs

breakfast was great

i look forwards to coming back for non-work related holiday with my husband and kids

i went up the stairs to a locked door then downstairs to a bar then outside to access the rooms

reception in manned had to walk around to hotel bar to get a member of staff to check us in

reception desk/personnel no lounge no bar no foyer no signage on the main road no restaurant side entrance vulnerable to antisocial

bit sad going through a bar to meet the staff

clean and modern, attached bar very good, unfortunately don’t do food.

great bar area with a good choice of draft and bottled drinks

was excellent, both the evening meal and breakfast

excellent bar and restaurant and comfortable quiet rooms

we ate lunch in the bar and particularly enjoyed the loaded fries with haggis, black pudding and peppercorn sauce

breakfast was as good as before

wifi could have been better as it kept dropping out and little chance to work in the room as would

just a little thing, wifi reception was not the greatest in the room

wifi could have been better on the third floor and in the rooms but it did work.

the other negative was the wifi, not great to say the least, not what you expect in a fabulous hotel

great gym and food, wifi's good as well so i could work throughout the day

games room was a winner for our family, kids absolutely loved it

hottub was fab and upstairs was amazing with the bar pool table and big screen karaoke and all the

the games room upstairs with the bar was excellent with lots to

the facilities were fantastic and my mum and the kids felt completely at home

view it’s really stunning, house really clean, spacious and the upstairs games room kept us and kids busy

ample parking and good wifi signal

shower not the best wifi poor

good reception wifi in all areas

wifi is now perfect, much improved since previous stay. staff are very helpful and accommodating

the hotel also offers free wifi but it was very difficult to connect and we had to rely on 4g instead

the breakfast was filling and frankly delicious

the breakfast and dinner were superb both in terms of presentation and flavours

hotel, room and fantastic breakfast

when we arrived we were upgraded to a family room because the room we had booked was over the bar and scotland was playing rugby and they were concerned that it would be too noisy

the dinner at the restaurant was absolutely devine, the kids enjoyed their food

locals in bar very friendly and helpful

the bar ladies were beautiful and amazing

bar comfortable & friendly

very cosy and well presented bar area, dog friendly with dog treats

music from bar was loud in the bedroom until it stopped at midnight

really liked the quirky story behind the douglas hotel and the early check in

& accommodation were brilliant, fab breakfast & dinner

special mention for the young lady behind the bar kata

breakfast and dinner choice was great and i cannot fault the food at all or the service provided

had stayed here before so knew that the bar prices are good, dogs welcome, and breakfast

three nights but enjoyed my stay, the room was nice and clean and the bed was comfortable, i had breakfast and dinner, and both were very good

wifi not working in

wifi service very poor

small room, wifi is slow, we stayed at the time of two wedding events which raised the noise levels at 2 am to

no wifi in my room

wifi really poor in room

business centre facilities and wifi good

the bar was clean, reception was extremely helpful and the wifi was satisfactory

were here for one night, the wifi didnt work and there was no answer on the reception

lovely staff. comfortable beds. good wifi.

unfortunately the wifi was not working and the quilt was a little light weight.

great breakfast so convenient to the airport

having a sign saying order at the bar would be helpful

breakfast was exceptional and the kids loved the pancake machine

i had requested an early check in as we had travelled for 2u hours previously

i had a long trip and they accommodated me with a late check out

ich i didn't),

free wifi

the wifi didn't work

wifi was not great didnt work in my room

restaurant, however, the staff on arrival were really helpful and friendly, a very stylish hotel, wifi was great, very clean and very convenient to the airport

wifi signal not so good in the room

excellent wifi signal in room and throughout hotel,which is something you do not always get at some hotels

wifi very inconsistent, known problem

good wifi

wifi problems meant no internet access in my room, but staff were really helpful in finding

staff, room, food, in house bar everything

we didn't stay for breakfast or have dinner, but there is a fantastic whiskey bar and comfortable lounge

the breakfast was excellent. lovely bar and lounge to relax in before going out.

exquisite dinner served in their boutique dining and bar area

great breakfast. nice selection, well prepared and seved. very welcoming hospitality.

allowed me early check in which was most helpful

i wouldn’t have felt comfortable staying in the room with our 2 younger kids with the window being able to swing open fully as it was broken

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles lying about

wine in the bar was very expensive but they were my only negatives

did superior room just that website says u can check in early and check out late i didnt checked in early - did after 5 pm but wanted to check out late by one hour till 3 pm

night and the bed and pillows were super comfortable and i didn't hear any noise at all from the bar below, just a bit of noise from the traffic outside but this quietened down after rush hour

both dinner on the first night we arrived then on the following mornings for breakfast menu inspired us to try different food when returned home

very clean, room had everything we needed! great breakfast, and really friendly, helpful staff!

great hotel, with friendly and helpful staff. great bar with food options available

super clean, great food and bar downstairs, neat beer garden, and outstanding and friendly staff

wifi didnt work much , television kept flickering from station to station , pool was closed and

wifi signal was poor i was in room 5 i had to sit at the door to pick the wifi up

the room was very nice - had everything you could want - bathroom lovely, wifi good, bed comfy etc

the wifi was poor and sluggish

the room was also a little warm at night and the wifi didn't reach very well, although we were the last room at the end of the corridor

the breakfast was

no soft drinks or mixers in the bar and no ice

beautiful room lovely breakfast and friendly staff x

liked everything breakfast spa bath the room the size of the room the staff where excellent especially a women

spot on for the requirement of delivering my kids to uni

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

breakfast excellent and the meals at the bar first class

decent bar downstairs

we ate in the bar and the food was great

customer service, cleanliness early check in and tartan carpet

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

bar area, food was reasonably priced & very nice

the bar prices

staff are very friendly and very attentive , a lovely public bar and very friendly locals

great bar menu and again staff offered great service

most staff were helpful, early check

location was perfect, rooms were clean and got early check in

the staff in the bar especially thomas and his boss they made us laugh all night

the staff allowed us early check in and late check out

at this hotel on a few occasions, the reception staff was very welcoming, and very helpful, the bar area the staff the were also very kind, especiallythomas always serves with a smileud83dude01

we didn't have the breakfast that is offered for a little more money, because we were leaving for the airport early

clean comfy bed nice room excellent breakfast and staff very helpful great location

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn't always happen - 3 single beds for 3 kids also stopped the arguments over who has

late check out at 11am also meant a leisurely pack after breakfast

breakfast 10/10

good tv and wifi

excellent wifi you had to keep your dogs on a lead in the grounds but there is a great walk 100 metres from

bad wifi, tv sky remote doesn t work.

free wifi

unfriendly manager poor wifi in room room was tired and dated

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

breakfast was plentiful with good variety

breakfast was amazing

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

very modern and clean. quiet location. great choice for breakfast.

we loved the quirkiness of the room and the breakfast

location is great close to bar and gardens

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

quite noisy from the bar across the street and a lot of traffic

unfortunately the bar was closed

a little disappointed in the food bar below the hotel

good wifi

it was excellent value for money and included breakfast and free wifi in the price

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

wifi is a bit slow at times, but not a major issue.

there were some wifi issues for few hours

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

wifi was pretty poor as did not connect very often however the staff, cleanliness and breakfast was

which i thought it was going to be put on my card also heating was on always very cosy rooms and wifi was

the wifi was really bad

bad wifi connection

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

good breakfast...and early check in...

girl helped us out with an early check in.

the triple room is perfect for a single parent with two kids

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and