wifi in the room was variable

wifi wasn't good in the rooms.

facilities were older but well cared for, welcoming, clean, comfortable, good wifi, plenty of parking and close to many sites

wifi was a bit slow in room 14

the wifi worked very well, room and bed were comfortable, and i would stay here again if i am ever back

welcome was nice. breakfast was good and plentiful.

extremely friendly and helpful, beds lovely and fresh and comfortable, bar facilities appreciated

most awesome breakfast ever - huge, tasty and my husband looked forward to since we visited in 2018

no breakfast

very friendly staff,super breakfast,good location

just the network for wifi in the room only negative thing to say

wifi is terrible in the rooms so if you need to work like we did then you have to go to a more

poor signal and wifi. the property is cashless too.

wifi signal was excellent

room struggled to reach a wifi connection; we informed the reception of this several times and, although they tried, nothing

in room did not open without the handle falling off which was kind of annoying and also the wifi did not work in our room

the wifi didn't work and there was no phone signal

the lodge was great,comfy beds,hot tub excellent..wifi reception great.

lodge wifi was broken so was very frustrating especially having 2 teenagers with me

wifi great, fixtures quality, plenty free parking, not too big a hotel.

great that there is a kitchen with fridge and also a basic breakfast provided

access to the kitchen meant we had wine glasses, cutlery and could have a lovely take away and not worry where

interior design welcoming cosy well equipped kitchen/ communal area spotlessly clean quiet lovely

loved the kitchen area downstairs, although we didn't use it

great setup and the kitchen area was excellent for a wee chat with other guests

kids bed was very uncomfortable & small (hard leather sofa bed)

amazing breakfast

sofa bed for the kids was too small really

had difficulty finding the room from the bar because it's marked as a toilet

the sleeping sofa is barely enough space for 2 kids

good wifi. great location. cheap. cheap bar.

wifi was a little unstable

inexpensive accommodation, wifi worked well, parking on-site

location, the room was nicer than i was expecting for the price, plenty of hot water, the wifi didn t work very well but i didn t really need it

wifi apparently wasn't working when i was there but the staff had been chasing the supplier and

room is very spacious with a great bath for the kids, exceptionally clean with a very nice bar

centre are directly opposite and just a few minutes walk to the country park

next to the boat trips to loch lomond and right next to a beautiful park

breakfast was lovely, room was very clean and bed very comfy

very comfortable beds and simply lovely downstairs area with bar and fabolous restaurant where we met friends for dinner

very kids-friendly

we didn’t want to be party poopers but with two young kids and a long journey home we needed the sleep

were so helpful and friendly went out their way to make sure we had everything and so good with kids

they allowed us to have an early check in at no extra cost and over the course of our stay, always asked how she was and

the hotel restaurant for breakfast was pretty good, there was alsk the option of cereal for the kids but the only options were coco pops and porridge, definitely think they should have a couple

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

it was cosy and very convenient. restaurant and bar also nice.

the check-in was in the bar and restaurant area.

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

wifi was terrible and we were working in glasgow so we really needed wifi most of the time

noi wifi in rooms only at lobby.

would have rated 10 stars, but the rooms require wifi, especially for tourists with limited data, a mini fridge would be appropriate for longer

free wifi was good and allowed me to work from my laptop

wifi terrible, barely worked

the other negative was the wifi, not great to say the least, not what you expect in a fabulous hotel

wifi was poor in the rooms but expected so didn't get as much work done as i would like but maybe

wifi could have been better on the third floor and in the rooms but it did work.

wifi network was very weak

wifi service, it kept dropping in the room

no late bar for residants on a sunday

nice restaurant and bar which is open late and well priced

the staff were excellent from check in to checkout,the bar prices better than most, the food, we ate in twice (evening) and both meals were

the late check out time was good as the weather wasn't nice

min booking to be near hospital, michelle at the reception and bar could not have done enough for us, great room, great staff

bit sad going through a bar to meet the staff

i went up the stairs to a locked door then downstairs to a bar then outside to access the rooms

reception in manned had to walk around to hotel bar to get a member of staff to check us in

reception desk/personnel no lounge no bar no foyer no signage on the main road no restaurant side entrance vulnerable to antisocial

clean and modern, attached bar very good, unfortunately don’t do food.

and spacious lounge, great food, ample parking, rooms are clean tidy with tv and simple cloud wifi, central location near to central glasgow, well worth staying here at an excellent value for

shower not the best wifi poor

the hotel also offers free wifi but it was very difficult to connect and we had to rely on 4g instead

capable wifi

good reception wifi in all areas

locals in bar very friendly and helpful

all the bar staff were brilliant made us feel welcome

music from bar was loud in the bedroom until it stopped at midnight

the bar ladies were beautiful and amazing

very cosy and well presented bar area, dog friendly with dog treats

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

really liked the quirky story behind the douglas hotel and the early check in

2 rooms for 4 adults

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

the wifi in the room simply did not work

room could have used a comfortable chair and wifi

bar service, restaurant service. wifi was excellent.

booked two rooms for two nights, kids wanted to check out same night

small room, wifi is slow, we stayed at the time of two wedding events which raised the noise levels at 2 am to

great park and fly hotel. friendly staff, good wifi in room.

no wifi in my room

wifi not working in

wifi wasn t brilliant.

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

it was quiet and warm and lovely bar downstairs

right above a really great wine bar and restaurant

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

lovely staff. comfortable beds. good wifi.

extra charge for wifi.

were here for one night, the wifi didnt work and there was no answer on the reception

business centre facilities and wifi good

wifi was great

clean and comfortable with breakfast included

bar, restaurant and especially the breakfast availability for those leaving early in the morning (available from 04

unfortunately due to having an early check in we only had a continental breakfast

breakfast was exceptional and the kids loved the pancake machine

little breakfast options if you have an early flight

free wifi

thought the wifi was hard to access - sign up for a scheme or i had to have my room number

wifi was not free. 3 to get streaming quality. not a lot, but why not just include it?

in the room is fine except that there is no free wifi connection in the room

restaurant, however, the staff on arrival were really helpful and friendly, a very stylish hotel, wifi was great, very clean and very convenient to the airport

free wifi

wifi wasn t good. the signal was weak and couldn t really use it much.

) disapointing

wifi was very patchy in the room i was in.

parking and wifi

wifi very inconsistent, known problem

wifi could be better

wifi problems meant no internet access in my room, but staff were really helpful in finding

excellent wifi signal in room and throughout hotel,which is something you do not always get at some hotels

a couple of issues with the wifi but no real problems.

hotel had wifi but in room 65 you got no signal and the 4g is very poor in the area

couldn't get wifi access, staff at reception didn't explain it very we'll

i was a 'bit' to tall for the shower head location and the wifi is bad in some parts.

the wifi in the rooms was hopeless - but 4g was available

wifi didnt work

excellent food and great bar service

the hotel bar and restaurants were

food in the bar was delicious and staff were super friendly, great value for money too

the staff in the bar and restaurant were lovely and welcoming, and i would definitely visit again in the future

staff, spotless room, great bar meal, good selection of beers and malts, we had the best time there and can thoroughly

the lounge and breakfast and bar area were lovely

at the bar you could taste whiskey from a wide variety of distilleries

the breakfast was excellent. lovely bar and lounge to relax in before going out.

everyone that worked there was very friendly and helpful. good breakfast.

the staff was really nice and very helpful, good breakfast

first class accommodation, friendly host, excellent breakfast

very clean and comfortable. nice breakfast suitable for during this time.

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

the owners were really great and recommended local pubs to us as well as preparing a fantastic breakfast the following morning

very nice breakfast

great, nice quiet area around 30 minutes from glasgow city centre, there's a nice spread on for breakfast and the owners where lovely along with their doggos, very welcoming, informative and

our dinner in the hotel was also great, no faults whatsoever and breakfast was also perfect

great breakfast, great grounds.

the kitchen was stocked with everything you could imagine and available to help yourself, the breakfast was fantastic, like a bakery had delivered the entire stock of cakes, croissants,

had trouble getting breakfast as the breakfast room is also used by campers from the front field

great atmosphere in the bar and brill breakfast with stunning sea view

food at the bar was good as well

lovely bar and service

breakfast was varied and everything you needed to start the day

we had an evening meal as well as breakfast, the way this was served made us feel comfortable and safe, considering the covid

but facilities are very busy during the day due to a large nearby car park

great view of loch lomond from the bedroom. bar restaurant also great.

only £10 for a late check out too

the room was above the bar

the bar takes your order and then serves you in order across the site, really helpful and cheerful

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

our welcome was warm and informative, the feel in the bar and restaurant fun and inclusive, the view from the room beautiful and breakfast excellent

no kitchen in evening, but the bar was lively, and the staff went above and beyond arranging food to be delivered to us and

charming property and bar

the evening staff and breakfast staff were equally helpful

great for kids

menu in bar at night not a lot of choice

breakfast was amazing

delicious breakfast and plenty of it

nice breakfast in the morning

staff were really helpful and friendly. nice bar and restaurant

everything for the price we paid it was excellent , clean ,great food ,excellent bar etc etc

but breakfast in the morning was very nice

breakfast was on room price and was very good fresh and plenty to choose from

bar area, food was reasonably priced & very nice

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

staff are very friendly and very attentive , a lovely public bar and very friendly locals

the bar prices

great bar menu and again staff offered great service

the shower could've had a bit more power, couldn't get the tv to work, wifi was a bit dodgy!

i needed wifi and they were experiencing problems; however, they went 'all out' to get me connected, free of

no wifi details in room shower needs to sit in bleach tv downstairs had pixel damage .

no free wifi connection in the premises and no clear reception desk for checking/out excellent breakfast is

had to ask for wifi at the bar as the information didn't come with the room

customer service, cleanliness early check in and tartan carpet

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

we weren’t able to try out the food because the bar was so busy,(sat night

helped me with a late check in as my flight got in late

breakfast excellent and the meals at the bar first class

the late checkout was excellent as was an early check in

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am when check-out is 11am

amenable and helpful staff. happy to facilitate an early check in. good tourism advice.

early check in and 12pm check out

it would be lovely to see more choice for vegetarians on the bar menu.

struggled with maintaining wifi connection.

the wifi is a little slow.

the wifi was poor and sluggish

wifi signal was poor i was in room 5 i had to sit at the door to pick the wifi up

wifi didnt work much , television kept flickering from station to station , pool was closed and

wifi wasn t working at all

the wifi poor connection.

points : socket by the bedside to charge phone, wifi was a little intermittent, and not enough towels and coat hangers

the wifi was rubbish also no sky and the tvs channels were almost non existent

the wifi instructions clearly need updating as they suggest a wifi service that doesn t appear

breakfast

i thought breakfast was included but it was not.

no soft drinks or mixers in the bar and no ice

liked everything breakfast spa bath the room the size of the room the staff where excellent especially a women

stay was magnificent the only downfall was the cafe and bar ect were not open

location was perfect, rooms were clean and got early check in

early check in was very useful and accomadated well.

also next to a noisy laundry room

room was clean and the receptionist was very friendly and helpful and even gave an early check in

the staff in the bar especially thomas and his boss they made us laugh all night

peaful lication with nice restaurants and tge botanic park for kids

staff were great. excellent breakfast. comfortable bed.

we didn't have the breakfast that is offered for a little more money, because we were leaving for the airport early

breakfast was nicely cooked,

late check out at 11am also meant a leisurely pack after breakfast

great staff range of beverages in the room and lovely breakfast in the morning

good breakfast choice

very modern and clean. quiet location. great choice for breakfast.

the breakfast is generous and delicious

facilities had a bar but you couldn’t order a drink from it - you were required to buy an entire bottle of spirits

quite noisy from the bar across the street and a lot of traffic

unfortunately the bar was closed

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

staff were good and the room was clean and comfortable, but was disappointed that the bar only opened on weekends

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

good wifi

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

there were some wifi issues for few hours

wifi band in our room

wifi is a bit slow at times, but not a major issue.

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

new executive bedrooms good wifi free parking

double bed, good size tv, fast wifi, ironing facilities in the room - perfect for me, especially for the money

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

wifi was pretty poor as did not connect very often however the staff, cleanliness and breakfast was

glasgow is unheard of) nice lobby

good breakfast...and early check in...

great breakfast!!! local park close for kids.

not really suitable for young kids

girl helped us out with an early check in.

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

to sec, room size, amenities, connectivity to the city center, wifi speed, breakfast choice, views, bar, room service, walkways, practically

wifi could've been better

getting wifi set up wasn't clear

wifi was very poor, non-existent at times

we didn't get the wifi password

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging points

comfortable bed, high speed wifi, taste good breakfast

wifi was spot on

effective wifi in bedroom & public areas

on the day for friends partner and he got to use the facilities before check in brilliant for kids

location to the hydro, bar staff and swimming life guards were great with the kids.

the gym is really good with awesome machines

was very clean and i like their swimming pool also their staff are helpful and friendly

bar food really

made to feel welcome and very good early check in so we could spend the afternoon in the city the day before a wedding the next day

lovely wee bar next door that serves nice food

staff excellent very clean very comfortable good late check out

manager, immaculate rooms and communal areas, a very nice little bar beside the hotel for food and a drink

lack of a lift and bar facilities.

very comfortable bed, gym, buffet breakfast with healthy options.

saves all hastle trying to get home breakfast a bit expensive but it was a

family room is a combo disabled room, not a good combo with kids as alarm strings everywhere

late check out time as standard and good selection at breakfast

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no extra price -nice restaurant located near

skybar was great but would be even better if table service

be a bit picky but the carpets in the rooms are weird, almost feel more like rubber gym mats than carpet

room, generous breakfast, great location with good connections to the armadillo and the centre

room was modern and very clean and comfortable shower was great and last but not least the sky bar was a nice touch to sit and enjoy a drink and watch the world go

sky bar had issue with my booking (glitch on their side) however accommodated me with ease, empathy and

we had hot food from the snack menu which didn't look too promising but the barbecue chicken, mozzarella sticks & dirty wedges were all really delicious

very close to secc. great atmosphere. lived the foer and bar area.

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

of genius) there were also lots of things to do inside the hotel, like a photo booth, pool table, gym etc

clean and comfortable - great selection of breakfast options-hot and cold snacks available at bar after concerts- lovely open plan area - dog friendly as well - second time at this hotel with

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

getting breakfast was a bit chaotic at busy times, but the breakfast itself was delicious.

shower ran hot then cold. room next to laundry so smell in hall was not great.

comfy bed, lovely breakfast and friendly staff.

breakfast excellent ...great variety

the bar was well stocked and the wines on offer were exceptional

excellent staff and the food for breakfast and dinner was very delicious.

breakfast was good but could have been bigger portions. very friendly staff and good service.

manager who greeted us was not the most welcoming and we could hear her talking loudly to the bar worker about how we should pay for drinks, when we were seated in the lounge

breakfast was equally good

wifi was very slow and traffic from the main road could be a problem

location. wifi. space. parking. restaurant.

lovely building, great big room, speedy wifi.

staff, food was amazing, just a few minor things we had no slippers or robes in our room nor any wifi

the quality of the wifi needs work

owner allowed me to do an early check in to drop off my luggage in the accommodation while i was waiting for my room to get

had to cancel wanted extra for a early check in

we did get an early check in at 3pm

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we could have drinks, rooms were fantastic bathrooms had baths and showers, room was

in took 30mins depite paying for early check in we were nearly late for my daughters graduation, staff were struggling to cope with

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in equipped with

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location, this was was perfection for

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway station are a stones throw away

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

bad wifi reception

great wifi connection

all good wifi through out

the wifi could be better. should be secured and free

the wifi could have been a bit quicker but i managed.

one staff member helped me sort the wifi on my child's medical device

fresh towels, centrally located, big sized rooms with huge comfortable beds, big tv, free wifi

own issue in that part of the hotel) and we

the desk and free wifi was a plus

moving the room solved that issue but unfortunately wifi turned out to be terrible in our second room

spacious breakfast was fresh and very tasty wifi that actually stays connected friendly

location tv and wifi was good breakfast and bar food were good

wifi wasn t working or very very slow

price on some of the food thought it was quite expensive and not being able to connect wifi to playstation and the fact the sofa bed wasn't cleaned properly found a towel in

the wifi connection

the breakfast bar was also good if you wanted a light snack to start the day - free coffee and tea too

location is close to bars/shops/ leisure/casino

to the golf course we were playing at the next morning

location was great with bowling, cinema, casino and a few restaurants

breakfast was nice, didn't expect to have complimentary breakfast for kids with paying adult, super value for money

staff, good location, nice modern hotel, good wifi

big comfy bed, good tv, wifi, great shower, a great hotel room and the staff were all really nice

wifi not secure

very comfortable quiet central location with luxurious rooms and excellent wifi for an international business meeting by zoom

balloons and pictures for us arriving so that it remained a surprise x gave us a complimentary late check out too

wifi not available free

having to pay for wifi 3 pound every where i go now a days wifi is free

the wifi was not working at all

paying 10 for wifi in this day and age. especially considering the price of the hotel.

push to pay for wifi.