i needed wifi and they were experiencing problems; however, they went 'all out' to get me connected, free of

had to ask for wifi at the bar as the information didn't come with the room

no wifi working. no tv programs on tv.

please put wifi signal password in rooms

the shower could've had a bit more power, couldn't get the tv to work, wifi was a bit dodgy!

the wifi was weak and inconsistent in the room.

free wifi

wifi didn't always have a good signal

) disapointing

wifi wasn t good. the signal was weak and couldn t really use it much.

2 rooms for 4 adults

the dinner at the restaurant was absolutely devine, the kids enjoyed their food

the breakfast and dinner were superb both in terms of presentation and flavours

was delighted with the tunnocks teacake, due to having to catch a ferry we never got time for the breakfast but if it was anything to go with the cleanliness, comfort ect of the rooms i am sure it

great food and stunning breakfast

super restaurant and breakfast

great location room was lovely staff really friendly and a great breakfast.

very nice location. superb breakfast friendly staff

even had an intimate personal breakfast for 2

the evening staff and breakfast staff were equally helpful

menu in bar at night not a lot of choice

the breakfast and evening meals were delicious and cooked fresh local produce

the bar was well stocked and the wines on offer were exceptional

breakfast and dinner were great , very lovely menu , deserts were limited and the pannacotta

lovely dinner and breakfast

the bar and restaurant closed too early for us

town centre very good parking availability excellent breakfast friendly staff choice of bar & restaurant areas at reasonable cost incredible

the suppers were varied and tasty and the fried breakfast all that i hoped for; amazing and very filling

the bar and restaurant staff were really friendly and welcoming both to us and, especially, to our very

very friendly staff. hotel facilities, i.e. breakfast, parking, location.

staff, especially gordon and the restaurant/ bar team

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

the bar is a happy place for both locals and visitors

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

our welcome was warm and informative, the feel in the bar and restaurant fun and inclusive, the view from the room beautiful and breakfast excellent

bar service, restaurant service. wifi was excellent.

the wifi in the room simply did not work

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

room could have used a comfortable chair and wifi

room service at breakfast

member of the bar staff who seemed to like a good moan

bar well equipped

were very welcoming and let us have early check in which was much appreciated

meal we had in bar was lovely service was good and reasonably priced

their scotch whisky selection in the bar beds improving ud83dude01.

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

it was quiet and warm and lovely bar downstairs

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

right above a really great wine bar and restaurant

good bar selection and service will return to this hotel more often very impressed good parking and easy

bar doesn't open until 5

the bar could have been a lot better.the staircase and passageway to bedroom need refurbishment

allowed to check in a little early on arrival, room was very clean inclding bedding and towels, bar staff were great and played well with the bingo, yes bingo, just a little before the nights

cereal toast juice & tea/coffee was very filling staff were nice & friendly great views from the bar & restaurant loved the tartan

loved the charging points by the bed and excellent wifi

the room was modern, warm and it was helpful to have wifi too

the breakfast choice was good and tasty

breakfast was first class with great options

he continues to serve in the bar in the evenings, and once again provides a warm, friendly welcome, and service

bar and restaurant for dinner

she met us at check in and looked after us at the bar all night with some great conversation

the hotel had beautiful gardens to sit in , whilst having a refreshing drink from the bar and enjoying the view

food was amazing. fantastic bar . views were just incredible. room was perfect bed so comfy

busy wee place when i arrived, sunny day had a lot of people using the bar and sitting outside admiring the west bay views

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

was perfect we had the suite which had a spa bath didn't want to come out so relaxing hotel cosy would certainly recommend this hotel

room sea view breakfast beautiful loved the spa bath

spa bath not working. black pudding not nice.

big spa whirlpool bath

comfortable, spacious room with sea view and plenty of hot water for a spa bath

perfect location for the golf course. breakfast was fabulous.

golf course right across the road , and that's it . still , helensburgh only minutes away .

arrival we were asked to wait in the bar which was a very typical local pub - all men, watching football on the television

the inn is situated in the heart of the village opposite the golf club and there is several grocery and paper shops a short walk away

breakfast was especially good with nothing too much hassle

location, well appointed room, restaurant and bar had good food/drink selection, and the staff were brilliant

bed comfy, shower powerful, as its upstairs from the bar we sat in there for a drink and meal, kelly the barmaid was great, helping us out with a few

spotless lovely room with loch view, fantastic bar staff, had a great stay will 100% go back

atmosphere was also really good in the bar, had a lovely meal served by lovely people

we managed to do a bit of laundry which was useful

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

it was cosy and very convenient. restaurant and bar also nice.

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

the check-in was in the bar and restaurant area.

shower was freezing was not informed of the wifi code or the services that were provided by the

the wifi was very poor in the room and there was even worse mobile phone signal

few wee things; extractor fan in bathroom didn t work, wifi was more off than on

room struggled to reach a wifi connection; we informed the reception of this several times and, although they tried, nothing

wifi wasn t great room had no signal and toilet seat was wonky and i was overcharged but got the

oh also, no wifi

good wifi. great location. cheap. cheap bar.

wifi apparently wasn't working when i was there but the staff had been chasing the supplier and

location, the room was nicer than i was expecting for the price, plenty of hot water, the wifi didn t work very well but i didn t really need it

wifi was a little unstable

family suites is really suit for our family total 6 pax (4 adults & 2 kids)

spotless, early check in and a fab

on site parking early check in and the staff where exceptional from check in to our

the rooms very lovely and the staff was so helpfull and there bar area was lovely too

they also allowed us a late check out as our flight wasn’t until night time

the family room which was 2 bedrooms 1 with a double bed and 1 with 2 single beds great for the kids

the moment we arrived, staff were friendly and accompanying, helping us to find a table in the bar where our baby monitor would reach from our room above

to the train station was absolutely spot on, and the team behind the bar in the evening and for breakfast were absolutely magic

breakfast was lovely, room was very clean and bed very comfy

adjoining rooms and a bathroom; we were able to get a cot added to the twin bedroom so all three kids fit

wifi wasn't good in the rooms.

the wifi was when it wanted to work, so instead i didn t bother

i was in the last room and because of the distance i kept dropping out of the wifi.

the wifi worked very well, room and bed were comfortable, and i would stay here again if i am ever back

facilities were older but well cared for, welcoming, clean, comfortable, good wifi, plenty of parking and close to many sites

checkout being a little later maybe 12 and breakfast being available till maybe 10.30

the atmosphere was still very good in the lounge and the bar man kept everyone entertained with his bantor

clean lovely &pleasent staff breakfast brill would definitely come again ud83dude04 meeting other people in avery nice &

very good and plentiful at breakfast and evening meals

breakfast good meals good too the staff were great and helpful

where friendly - check in/out was quick and easy - food was great and bar facilities also very good

hotel, clean and well looked after, breakfast was really nice as well, staff there and in the bar were really friendly

a bit uncomfortable in bar as bar maid was afraid of dogs and made this obvious, we just went to a dog friendly place in

easy to find and off road parking the the bar very cosy and comfortable

the bar was really nice

spacious and uncluttered room; friendly and approachable staff, and a very playful pub dog in the bar to add to the homely atmosphere

really friendly staff and a fantastic breakfast!

very friendly staff,super breakfast,good location

most awesome breakfast ever - huge, tasty and my husband looked forward to since we visited in 2018

welcome was nice. breakfast was good and plentiful.

breakfast was great full of good scottish heart attack munchies

stunning hotel staff were excellent very helpful the location was amazing and the breakfast was one of the best i have

super staff location and amazing breakfast

cannot fault this lovely hotel,beautiful decor,immaculately clean and very nice staff,oh and the breakfast was lovely too

breakfast was lovely with a wide choice of both continental and cooked options

the bar was well stocked

the bar ladies were beautiful and amazing

the bar and hospitality. and they were great with our dog .and things to do .

all the bar staff were brilliant made us feel welcome

very cosy and well presented bar area, dog friendly with dog treats

to hear other guests and people in the bar below, however given the age of the property this is to be expected and so didn’t bother us

such as coal fires in every room downstairs and gave a warm family feeling it had a good wee bar for drinks and the food was really nice they also had watersports outside which is good for

a cosy bar where dogs are welcome and a log fire burning giving it a real homely feel

the bar was small, but lively, and had an excellent selection

carl & sandra are friendly & welcoming who take pride in what they're doing, sat in the cosy bar having a pint which was excellent, there's a good selection of single malts & other spirits

when we arrived we asked if it was possible for a late check out and after checking they said it should be fine and that although they where fully

good breakfast

and facing main road house wasn't that bad considering room was fine bathroom on small side breakfast was good plenty of

breakfast staff was amazing, so friendly and helpful covid restrictions were so well handled, felt

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

wifi wasn t working at all

wifi in rooms was terrible

staff wifi views cost parking rooms lovely place

the wifi was rubbish also no sky and the tvs channels were almost non existent

oh this is petty but the wifi was a little

good service comfy bed excellent breakfast and bar meals lovely

the stuffed animals and “catch of the day” fish in the bar are not necessary.

meal and bar and rooms

great view of loch lomond from the bedroom. bar restaurant also great.

only £10 for a late check out too

wifi was excellent too

wifi was terrible and we were working in glasgow so we really needed wifi most of the time

no wifi no spa/pool

wifi was good

no wifi in rooms only in main reception areas

breakfast was included in our tariff and truly kept us going until evening meal time

the breakfast and coffee where quite bad

we didn’t sleep a wink and we where there after a nightmare few days at work to get peace from kids

dog friendly, we could take our pup with us for both dinner and breakfast which was massively appreciated

breakfast was tasty

wifi signal was poor i was in room 5 i had to sit at the door to pick the wifi up

the wifi is a bit hit and miss and there was next to no phone signal

wifi didnt work much , television kept flickering from station to station , pool was closed and

the wifi is a little slow.

the room was also a little warm at night and the wifi didn't reach very well, although we were the last room at the end of the corridor

wifi signal not so good in the room

good wifi

wifi could be better

wifi very inconsistent, known problem

a couple of issues with the wifi but no real problems.

wi-fi only available in bar (we travelled from switzerland so wi-fi was important for us)

the bar was fun and the food was good

location staff hotel bar where all excellent

the breakfast was absolutely stop on. and the bar staff was great with us

front desk, bar staff and restaurant wait staff were all splendid

that good and the second thing what we didn't like was because we had to buy normal coffee from bar because that coffee from our included breakfast was bad

the location, the cleanliness, view from the room and activities for kids

5pound each for entry due to the blow up inflatable rings being added which given we don't have kids we wouldn't be using we then just waited until it was finished to use the swimming pool

i had to ask bar staff about gym opening

room with beautiful view food was excellent staff so friendly and helpful spa was brilliant place was spotless the list could go on how good it was

hotel had wifi but in room 65 you got no signal and the 4g is very poor in the area

the wifi connection in my room could have been better

wifi didnt work

the wifi in the rooms was hopeless - but 4g was available

couldn't get wifi access, staff at reception didn't explain it very we'll

the hotel bar and restaurants were

garden was lovely to sit in and drinks from the bar were brought out to you

excellent food and great bar service

food in the bar was delicious and staff were super friendly, great value for money too

we decompressed with a drink at the bar where jody continued to be an excellent host

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

first class accommodation, friendly host, excellent breakfast

very nice breakfast

very clean and comfortable. nice breakfast suitable for during this time.

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

business centre facilities and wifi good

the wifi is super slow

wifi was great

lost wifi connection

extra charge for wifi.

excellent food!breakfast. staff helpful and friendly.

well stocked bar and lovely location

breakfast could have been hotter. evening meal (vegetarian) best i've had for a long time.

breakfast was perfect. location was peaceful. bed was very comfortable. lovely friendly staff

highly recommend booking for an evening meal, thoroughly delicious as was the cooked breakfast

for a late check out as came in at 3 am, not advised work being done and awoken with horrendous noise at

early breakfast was nice to catch an early flight

kids slept all night no problem too and breakfast was really

great breakfast so convenient to the airport

handy location for flight out the next day. happily gave us a late check out.

really liked the quirky story behind the douglas hotel and the early check in

sweet little bar full of character, nice spacious dining room

amazing breakfast in a gorgeous pub - i wish we made it in time for dinner the night before

bar was really small and most of the tables had been reserved so we had to sit at the reception to

only stayed one night so had dinner which was good, nice cooked breakfast in the morning

dinner and breakfast were lovely

no water dispenser or machine on floor bar didn’t sell bottled water

the breakfast was the best i've ever seen. the choice was amazing and it all tasted fantastic

the bar to have tenets lager for my husband because he doesn't like stella so wee had to leave the

breakfast was perfect too

had a drink at the bar and very reasonably priced and bar food was

no wifi in the rooms

is quite fancy but very well done - room had lovely view of loch - free wifi & parking - good sized room with everything we needed - nice walk along the loch - locals were

wifi wasn't working couldn't get a drink in the bar after 9.30pm

the room was comfortable and wifi was good

lack of clothes space, no wifi or phone signal in room

nice selection of food and great bar service

the bar was comfortable and there were cozy nooks both in the bar and hallway where we could enjoy a

the food and bar were first class too

minute booking with exceptional value, wide choice of menu and bar food with very good service

great location , great views from bar and from room.

location lovely big house loved the loft area with bar, pool table and karioke great for entertaining us at

house, lovely large communal areas and the games/ cinema room/ bar in the attic is fantastic

games room was a winner for our family, kids absolutely loved it

everything. the family loved the pool table and fruit machine. we loved the space for us all

suggestion is a fridge upstairs next to the bar to store drinks but its no big deal really to go to the kitchen

food was delicious (evening meal and full scottish breakfast)

breakfast was excellent very attentive staff

great staff. lovely bar and restaurant. very nice room.

the bar reception warm friendly the manager james made us feel any future visits could be made for up

the bar and restraint was there if need

the restaurants both dinner and breakfast were excellent with great variety of local produce (lamb,shellfish, kippers from the

situation ambiance bar restaurant personnel

the food exceeded my expectations - poached egg on poached smoked haddock for breakfast was my favourite but all breakfast choices were superb

breakfast very good, and cooked fresh to order

there is also a nice bar with a pool table

customer service, cleanliness early check in and tartan carpet

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

we weren’t able to try out the food because the bar was so busy,(sat night

decent bar downstairs

effective wifi in bedroom & public areas

comfortable bed, high speed wifi, taste good breakfast

wifi was spot on

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

food, comfy bed, clean and tidy helpful staff, fast wifi, food a little pricy, but room rate

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

allowed me early check in which was most helpful

comfy bed cheap breakfast kids ate free

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

we got an early check in and a late check out

very friendly and helpful owners breakfast was amazing would recommend it free wifi

guest have a lounge to use at their lesuire which has a laptop and wifi available to use

wifi was pretty terrible but we were more than happy to leave our phones alone for a couple of days

freshly cooked multiple course breakfast selected from comprehensive menu, great car-parking, there was simply nothing to fault

also, parking for a car on the territory is free

spot on for the requirement of delivering my kids to uni

large comfortable room, very good breakfast, nice bar and friendly staff

breakfast was great , staff lit the fire for us so it was warm ams cosy .

liked everything breakfast spa bath the room the size of the room the staff where excellent especially a women

i thought breakfast was included but it was not.

and the bar especially the front area where you have an excellent view of the street and can people

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could get ready in our room

early check in was very useful and accomadated well.

also next to a noisy laundry room

room was clean and the receptionist was very friendly and helpful and even gave an early check in

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really sad because the property was quite good value and the

staff were great. excellent breakfast. comfortable bed.

gave us a late check out to 12 at no extra charge

clean comfy bed nice room excellent breakfast and staff very helpful great location

great breakfast in the morning

fab breakfast and comfortable bed good wifi

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

wifi band in our room

clean room, comfortable bed, great bathroom, fast wifi

it was excellent value for money and included breakfast and free wifi in the price

went to bar next door - never consumed alcohol but soft drinks were good

quite noisy from the bar across the street and a lot of traffic

a little disappointed in the food bar below the hotel

unfortunately the bar was closed

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

the reality was a selection of processed food, bar a bowl of fruit

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

breakfast was plentiful with good variety

very quirky with the record player and the bar open till midnight

the rooms were comfortable and attractive; breakfast was very good and the staff was also great

wifi was very poor, non-existent at times

in, bed good night sleep, did not have for wait long for lift even being on the 9th floor, free wifi, arranged after show drinks so no waiting at a bar

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

wifi great

we didn't get the wifi password

new executive bedrooms good wifi free parking

wifi was a little slow.

double bed, good size tv, fast wifi, ironing facilities in the room - perfect for me, especially for the money

the wifi was really bad

bad wifi connection

wifi

no breakfast provided. wifi and tv both unavailable. plug in bathroom basin leaked.

lovely big tv, and wifi in the room too

wifi didn't work in my room however there was 4g on my phone so no worries

lastly, a bit of a welcome pack in the room, with check out times, wifi passwords, local attractions, would have been nice

great breakfast!!! local park close for kids.

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

girl helped us out with an early check in.

the area is also packed with nice places to eat and drink, and a park to walk or let the kids play

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

staff, facilities and the room. gym was outstanding!

lovely pool with floats for kids to play with and nice steam room and sauna

were superb, sorting seating out in lobby for late drink (gareth) which was just very kind but breakfast thai morning was disappointing

reception staff were so nice and great with kids

great gym on site also

comfy bed nice sized room with lounge area good wifi and room service

location. wifi. space. parking. restaurant.

lovely building, great big room, speedy wifi.

the quality of the wifi needs work

also we had trouble getting a wifi signal in our room