nice cheery bar with good food and reasonable drink prices

location, well appointed room, restaurant and bar had good food/drink selection, and the staff were brilliant

atmosphere was also really good in the bar, had a lovely meal served by lovely people

bed comfy, shower powerful, as its upstairs from the bar we sat in there for a drink and meal, kelly the barmaid was great, helping us out with a few

let us use the space and downstairs bar as though it were an extension of our own home

great location room was lovely staff really friendly and a great breakfast.

even had an intimate personal breakfast for 2

especially the bar staff on the evening

dinner and breakfast was exceptional staff were amazing

comfortable hotel with excellent facilities, friendly staff and an amazing breakfast

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

the bar is a happy place for both locals and visitors

charming property and bar

felt the drinks at the bar were rather expensive

manager who greeted us was not the most welcoming and we could hear her talking loudly to the bar worker about how we should pay for drinks, when we were seated in the lounge

was really comfortable, didn't use bar or dining room , my partner and myself were the only 2 quests in the hotel which left us

breakfast was a lovely traditional one, but there are lots of other options

excellent staff and the food for breakfast and dinner was very delicious.

the suppers were varied and tasty and the fried breakfast all that i hoped for; amazing and very filling

lovely comfortable hotel lovely views and the bar and meals excellent x

very friendly staff. hotel facilities, i.e. breakfast, parking, location.

we had travelled up from england for a good friends funeral and requested an early check in to freshen up before attending and the staff met our request by making this possible

great atmosphere in the bar and brill breakfast with stunning sea view

to hear other guests and people in the bar below, however given the age of the property this is to be expected and so didn’t bother us

such as coal fires in every room downstairs and gave a warm family feeling it had a good wee bar for drinks and the food was really nice they also had watersports outside which is good for

everything! cosy room, open fire in the bar area, resident daschund cilla, character, great food

lovely log fires in bar and dining room

- really friendly staff in the bar

warm but were provided with a fan jacuzzi wasn’t working and was really disappointed when the spa was

very helpful and friendly staff, well stocked shop. golf club excellent

the spa pool was out of commission and the treatments were fully booked when we arrived, but again that

bar staff were slow at dinner, was told the gym was free at reception but had to pay ?!??!

the golf was great

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

it was quiet and warm and lovely bar downstairs

right above a really great wine bar and restaurant

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

room could have used a comfortable chair and wifi

bar service, restaurant service. wifi was excellent.

the wifi in the room simply did not work

staff were just so friendly, even though we felt a bit self conscious walking into a pub with kids we wre immediately welcomed

lovely hotel shame building work going on no wifi no tv signal lids village lovely nice breakfast nice glass bubbly for birthday

points : socket by the bedside to charge phone, wifi was a little intermittent, and not enough towels and coat hangers

oh this is petty but the wifi was a little

wifi wasn t working at all

wifi was painfully slow

the friendliness of the staff was exceptional, the dinner and breakfast menus and food quality were excellent

the kids loved running under the main road to it and playing on the bit of beach at the front of the

dog friendly, we could take our pup with us for both dinner and breakfast which was massively appreciated

a comfortable one night stay with a decent breakfast.

breakfast was tasty

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

the food and drinks was fantastic the bar and restaurant had a cosy

breakfast was very good

breakfast lovely and included in the price, breakfast from a menu and also a continental option

ambience of bar and dining area was lovely

breakfast was good and the staff was super friendly

we enjoyed our stay evening meal was perfect from the food to the staff in the dining room, bar and reception being so attentive

staff very helpfull made our stay very relaxing breakfast and dinner was excelant thank you once again for a very relaxing stay compliments to all

stayed on a b&b basis and on all 3 days we were seated at a window with loch views for breakfast

the haggis with breakfast was a real treat.

great bar area to chill out and the band on saturday evening were class too

room was good for family of four people including 2 kids

the breakfast was absolutely stop on. and the bar staff was great with us

location staff hotel bar where all excellent

stunning location. welcoming and friendly staff. excellent bar with a good menu.

loved the restaurant and bar with the warm fireplace

no wifi in the rooms

the room was comfortable and wifi was good

the lift and the wifi were not working, but we were informed of this straight away, and the staff did allow us to

ly in lobby). cleanliness could improve.

is quite fancy but very well done - room had lovely view of loch - free wifi & parking - good sized room with everything we needed - nice walk along the loch - locals were

house, lovely large communal areas and the games/ cinema room/ bar in the attic is fantastic

suggestion is a fridge upstairs next to the bar to store drinks but its no big deal really to go to the kitchen

cinema room with pool table fantastic, lots of board games to play with the family

games room was a winner for our family, kids absolutely loved it

great for small kids and young adults with all the games available

i needed wifi and they were experiencing problems; however, they went 'all out' to get me connected, free of

no free wifi connection in the premises and no clear reception desk for checking/out excellent breakfast is

please put wifi signal password in rooms

wer intensity) wifi of the bar worked

couldn't get wifi at all asked staff to help but no luck.

slept well and nice late check out at 11am so no rush

the night staff were so friendly and the espresso martini in the bar was absolutely perfection

the food and bar were first class too

the bar & restaurant are top tier

minute booking with exceptional value, wide choice of menu and bar food with very good service

wifi didn't always have a good signal

free wifi

wifi wasn t good. the signal was weak and couldn t really use it much.

the wifi was weak and inconsistent in the room.

) disapointing

2 rooms for 4 adults

their scotch whisky selection in the bar beds improving ud83dude01.

meal we had in bar was lovely service was good and reasonably priced

bar well equipped

proceeded outside to their outside bar which was covered and we had a heater above us snd chiminee beside us , excellent table bar

were very welcoming and let us have early check in which was much appreciated

helpful and friendly from housekeeping getting extra milk to reception booking taxis and the bar staff's fun chats as they serve you

cereal toast juice & tea/coffee was very filling staff were nice & friendly great views from the bar & restaurant loved the tartan

open the bar earlier.

there was a couple of bus tours there and there was a half price bar with entertainment

good bar selection and service will return to this hotel more often very impressed good parking and easy

the room was modern, warm and it was helpful to have wifi too

loved the charging points by the bed and excellent wifi

breakfast was first class with great options

the breakfast was fantastic made even more special by the fact that my daughter was dancing at cowal

car parking was a little awkward but otherwise, nothing else wrong.

food was amazing. fantastic bar . views were just incredible. room was perfect bed so comfy

the hotel had beautiful gardens to sit in , whilst having a refreshing drink from the bar and enjoying the view

bar and restaurant for dinner

busy wee place when i arrived, sunny day had a lot of people using the bar and sitting outside admiring the west bay views

bar had great options, again no time to go though except when i bought a can of juice, pricing was

loved the spa bathtub

adrian at the bar great service well done

our favourite things were the food and the spa bath in our room ❤️

spa bath not working. black pudding not nice.

good bar and the food in the restaurant was excellent

the check-in was in the bar and restaurant area.

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

it was cosy and very convenient. restaurant and bar also nice.

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

inexpensive accommodation, wifi worked well, parking on-site

wifi apparently wasn't working when i was there but the staff had been chasing the supplier and

wifi was a little unstable

oh also, no wifi

location, the room was nicer than i was expecting for the price, plenty of hot water, the wifi didn t work very well but i didn t really need it

they allowed us to have an early check in at no extra cost and over the course of our stay, always asked how she was and

the staff upon arrival as well as in the bar were totally fabulous and always there if we needed anything

as a mum travelling with 5 teenage kids, it's hard to find rooms to suit that are affordable

on site parking early check in and the staff where exceptional from check in to our

spotless, early check in and a fab

location to the train station was absolutely spot on, and the team behind the bar in the evening and for breakfast were absolutely magic

lovely bar with a pool table

room is very spacious with a great bath for the kids, exceptionally clean with a very nice bar

the breakfast was wonderful, and the beds were very comfortable

at the reception was the best thing of the stay, really nice and wanted to share with us the best golf courses in the area

the bar takes your order and then serves you in order across the site, really helpful and cheerful

great view of loch lomond from the bedroom. bar restaurant also great.

restaurant and bar area was amazing

but facilities are very busy during the day due to a large nearby car park

everything was great accommodation, staff, location food and even ev charging

the sleeping sofa is barely enough space for 2 kids

sofa bed for the kids was too small really

the rooms were lovey and both dinner and breakfast were excellent

arrival we were asked to wait in the bar which was a very typical local pub - all men, watching football on the television

breakfast was especially good with nothing too much hassle

we ate dinner there and also breakfast, both meals were lovely but i can honestly say the breakfast was the best breakfast we

tables can be reserved in the bar area if you have as dog

a first floor lounge overlooking the loch as well as the ground floor lounge in addition to the bar area was a very tranquil setting

there is also a nice bar with a pool table

the choice and quality of the food was excellent, both evening meals & breakfast

guest have a lounge to use at their lesuire which has a laptop and wifi available to use

very friendly and helpful owners breakfast was amazing would recommend it free wifi

wifi was pretty terrible but we were more than happy to leave our phones alone for a couple of days

parking is very easy

very safe parking for anyone doing a roadtrip

wifi not great/intermittent but wasn t an issue for us

lovely big tv, and wifi in the room too

wifi wasn't working in my room for me

no breakfast provided. wifi and tv both unavailable. plug in bathroom basin leaked.

location, good view , excellent staff and clean and tidy. room had wifi and freesat tv.

breakfast superb, with a cheery chatty friendly young man of about 18

hotel, room and fantastic breakfast

was delighted with the tunnocks teacake, due to having to catch a ferry we never got time for the breakfast but if it was anything to go with the cleanliness, comfort ect of the rooms i am sure it

great food and stunning breakfast

staff were fantastic, friendly and looked after us during our stay, we have a lovely breakfast in the morning and will definitely return

wifi didnt work

hotel had wifi but in room 65 you got no signal and the 4g is very poor in the area

i was a 'bit' to tall for the shower head location and the wifi is bad in some parts.

the wifi in the rooms was hopeless - but 4g was available

wifi was poor in our room past the butcher's shop

friendly, helpful staff. wonderful bar and restaurant. great location.

garden was lovely to sit in and drinks from the bar were brought out to you

the hotel bar and restaurants were

excellent food and great bar service

staff, spotless room, great bar meal, good selection of beers and malts, we had the best time there and can thoroughly

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

my son loved his custom breakfast!

very clean and comfortable. nice breakfast suitable for during this time.

first class accommodation, friendly host, excellent breakfast

the owners were really great and recommended local pubs to us as well as preparing a fantastic breakfast the following morning

to wifi a little complicated

wifi and inroom air conditioning would be a nice addition.

wifi was not great

the wifi was when it wanted to work, so instead i didn t bother

wifi in the room was variable

few wee things; extractor fan in bathroom didn t work, wifi was more off than on

wifi wasn t great room had no signal and toilet seat was wonky and i was overcharged but got the

shower was freezing was not informed of the wifi code or the services that were provided by the

room struggled to reach a wifi connection; we informed the reception of this several times and, although they tried, nothing

the wifi was very poor in the room and there was even worse mobile phone signal

wifi would not connect

during our stay the wifi was very slow

the wifi was non existent and the tv didn t work in the bedroom and i was told it was not fixable due

wifi signal is not great.

also disappointing that the wifi as well as tv was not working

lovely welcome from the hostess behind the bar when we arrived

spacious and uncluttered room; friendly and approachable staff, and a very playful pub dog in the bar to add to the homely atmosphere

breakfast was excellent

great prices for food and drink in the bar area which was spotlessly clean

extremely friendly and helpful, beds lovely and fresh and comfortable, bar facilities appreciated

free wifi was good and allowed me to work from my laptop

wifi terrible, barely worked

no wifi in rooms only in main reception areas

no wifi no spa/pool

wifi was excellent too

really liked the quirky story behind the douglas hotel and the early check in

business centre facilities and wifi good

extra charge for wifi.

lost wifi connection

wifi was awful. tv controls impossible to understand and no guidance in room.

the wifi is super slow

on 3rd floor airport side of hotel you can see arrivals and departures landing and taking off, kids loved it

the young lady in the bar was very professional even when an obnoxious guest was wrongly complaining to her

restaurant and bar in the lobby, very close to airport yet excellent soundproofing, great staff

walk to the airport for an early check in

bar, restaurant and especially the breakfast availability for those leaving early in the morning (available from 04

wifi up and down like a yo-yo

wifi not good in second floor room

water ran cold in shower at busy time. no three network coverage in area. wifi in hotel though.

poor wifi

good parking outside, good internet

we really enjoyed our stay, everything was great. minor issue was slow wifi.

wifi not available from 1st floor

great room, wifi and staff super friendly. great value for money too.

decent wifi provided

wifi but i understand mountains makes this difficult. self making toaster queue.

requested for an early check in and my request was taken into consideration

nice bar and restaurant

early check in and 12pm check out

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles lying about

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

breakfast excellent and the meals at the bar first class

decent bar downstairs

customer service, cleanliness early check in and tartan carpet

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

fact that there is a bar with small food selection is great too

and the bar stayed

no soft drinks or mixers in the bar and no ice

friendly helpful staff, lovely breakfast

the breakfast choice was good and the service efficient and friendly

hotel with additional parking the restaurant was brilliant with great food and staff and the gin bar (not just gin) was warm and

nice bar area

we had a nice stay though, restaurant and bar onsite are both great

the staff in the bar especially thomas and his boss they made us laugh all night

most staff were helpful, early check

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn't always happen - 3 single beds for 3 kids also stopped the arguments over who has

peaful lication with nice restaurants and tge botanic park for kids

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really sad because the property was quite good value and the

late check out at 11am also meant a leisurely pack after breakfast

staff were great. excellent breakfast. comfortable bed.

excellent breakfast and service. friendly staff. thoroughly enjoyable short stay.

great staff. lovely bar and restaurant. very nice room.

breakfast was well serviced , dinner was excellent service was great , service of staff was

the bar reception warm friendly the manager james made us feel any future visits could be made for up

food was delicious (evening meal and full scottish breakfast)

wifi works

unfriendly manager poor wifi in room room was tired and dated

bad wifi, tv sky remote doesn t work.

good tv and wifi

free wifi

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

the breakfast is generous and delicious

the reality was a selection of processed food, bar a bowl of fruit

the rooms were comfortable and attractive; breakfast was very good and the staff was also great

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

location is great close to bar and gardens

went to bar next door - never consumed alcohol but soft drinks were good

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

quite noisy from the bar across the street and a lot of traffic

fab breakfast and comfortable bed good wifi

wifi band in our room

it was excellent value for money and included breakfast and free wifi in the price

clean room, comfortable bed, great bathroom, fast wifi

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

wifi was spot on

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging points

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

effective wifi in bedroom & public areas

comfy spacious room, good shower, good wifi signal, evening meal was good too.

which i thought it was going to be put on my card also heating was on always very cosy rooms and wifi was

wifi was pretty poor as did not connect very often however the staff, cleanliness and breakfast was

some tv channels not connecting aerial issues or wifi

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

bad wifi connection

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

great breakfast!!! local park close for kids.

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

the triple room is perfect for a single parent with two kids

good breakfast...and early check in...

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

to sec, room size, amenities, connectivity to the city center, wifi speed, breakfast choice, views, bar, room service, walkways, practically

wifi was very poor, non-existent at times

large comfy bed. free wifi. good view.

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

getting wifi set up wasn't clear

not much! fridge in the room would have been useful as there’s no bar at the hotel.

made to feel welcome and very good early check in so we could spend the afternoon in the city the day before a wedding the next day

lovely wee bar next door that serves nice food

there is a bar underneath part of the hotel that played music

staff excellent very clean very comfortable good late check out

on the day for friends partner and he got to use the facilities before check in brilliant for kids

location to the hydro, bar staff and swimming life guards were great with the kids.

the gym is really good with awesome machines

was very clean and i like their swimming pool also their staff are helpful and friendly

bar food really

us way earlier than our check in time made us feel very accommodated and provided a complimentary breakfast

fruits lonely, kids liked waffles

hotel breakfast

food was lovely however i wish there had been a little more choice on the main menu- the kids menu was excellent

offers every comfort, spacious and clean rooms, excellent views of the city, and a well-equipped gym on the first floor

clean and comfortable - great selection of breakfast options-hot and cold snacks available at bar after concerts- lovely open plan area - dog friendly as well - second time at this hotel with

gym is good, small but well equipped

early check in and also early into breakfast as well

early check in

the hotel also has a built in gym and various games in their front lobby such as pool, table football and a photobooth