they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

the bar is a happy place for both locals and visitors

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

no kitchen in evening, but the bar was lively, and the staff went above and beyond arranging food to be delivered to us and

great location with good food, nice bar and excellent communications with staff

great location room was lovely staff really friendly and a great breakfast.

even had an intimate personal breakfast for 2

especially the bar staff on the evening

dinner and breakfast was exceptional staff were amazing

comfortable hotel with excellent facilities, friendly staff and an amazing breakfast

amazingly nice staff, big and nice rooms, good breakfast.

lovely bar and service

we had an evening meal as well as breakfast, the way this was served made us feel comfortable and safe, considering the covid

location is excellent. bar and restaurant were exceptional

we had dinner and breakfast and both were very enjoyable

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

it was quiet and warm and lovely bar downstairs

right above a really great wine bar and restaurant

the wifi in the room simply did not work

room could have used a comfortable chair and wifi

bar service, restaurant service. wifi was excellent.

it does not have a lift, refrigerator in the room or basic hotel information in the room, such as wifi password, etc

and so were the other rooms as we could hear them flush each time - annoying with two sleeping kids

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

a big old building, so heating it may be a challenge but it was cold in the restaurant and bar area and the small wood burners weren’t heating it sufficiently

lovely dinner and breakfast

the staff were amazing. clean rooms and amazing breakfast.

breakfast was equally good

the bar and restaurant closed too early for us

wifi could have been a bit better.

i could not get wifi in my room

the wifi was weak and inconsistent in the room.

no wifi reception in our room.

issues with wifi

location, well appointed room, restaurant and bar had good food/drink selection, and the staff were brilliant

we managed to do a bit of laundry which was useful

let us use the space and downstairs bar as though it were an extension of our own home

spotless lovely room with loch view, fantastic bar staff, had a great stay will 100% go back

bed comfy, shower powerful, as its upstairs from the bar we sat in there for a drink and meal, kelly the barmaid was great, helping us out with a few

no wifi working. no tv programs on tv.

no wifi details in room shower needs to sit in bleach tv downstairs had pixel damage .

i needed wifi and they were experiencing problems; however, they went 'all out' to get me connected, free of

wifi in the hotel was not properly working, but the

wer intensity) wifi of the bar worked

2 rooms for 4 adults

friendly, very clean, lovely staff, breakfast food was lovely

food was delicious and the restaurant and bar were beautiful

room was lovely and very clean, breakfast fab

we booked the family room, the sofabed was very small and not big enough for 2 kids.

breakfast was especially good with nothing too much hassle

close to ferry. early check in.

bar well equipped

their scotch whisky selection in the bar beds improving ud83dude01.

the hotel also has a snug and nicely stocked bar and a italian restaurant attached

george at reception was amazing. the bar staff were good and the indian food was fabulous.

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

the check-in was in the bar and restaurant area.

it was cosy and very convenient. restaurant and bar also nice.

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

there was a couple of bus tours there and there was a half price bar with entertainment

bar doesn't open until 5

breakfast was good and bar prices very reasonable

good bar selection and service will return to this hotel more often very impressed good parking and easy

open the bar earlier.

loved the charging points by the bed and excellent wifi

the room was modern, warm and it was helpful to have wifi too

the parking is tight if you are not used to small spaces, but very convenient.

we arrived there was no parking available for our guest house but was able to use a parking space that was available at the

delicious breakfast with plenty to choose from and would recommend trying the porridge

good wifi. great location. cheap. cheap bar.

wifi was a little unstable

inexpensive accommodation, wifi worked well, parking on-site

location, the room was nicer than i was expecting for the price, plenty of hot water, the wifi didn t work very well but i didn t really need it

wifi apparently wasn't working when i was there but the staff had been chasing the supplier and

she met us at check in and looked after us at the bar all night with some great conversation

having more of a selection at the bar for drinks

bar had great options, again no time to go though except when i bought a can of juice, pricing was

the hotel had beautiful gardens to sit in , whilst having a refreshing drink from the bar and enjoying the view

busy wee place when i arrived, sunny day had a lot of people using the bar and sitting outside admiring the west bay views

the rooms very lovely and the staff was so helpfull and there bar area was lovely too

we didn’t want to be party poopers but with two young kids and a long journey home we needed the sleep

spotless, early check in and a fab

they also allowed us a late check out as our flight wasn’t until night time

were so helpful and friendly went out their way to make sure we had everything and so good with kids

the hotel did not guarentee an early check in, our room was ready early for us, which allowed us to get ready for a wedding we

the breakfast was wonderful, and the beds were very comfortable

a bit noisy the day we stayed but it was a full house with kids so that makes sense

centre are directly opposite and just a few minutes walk to the country park

location to the train station was absolutely spot on, and the team behind the bar in the evening and for breakfast were absolutely magic

comfortable, spacious room with sea view and plenty of hot water for a spa bath

big spa whirlpool bath

was perfect we had the suite which had a spa bath didn't want to come out so relaxing hotel cosy would certainly recommend this hotel

spa bath not working. black pudding not nice.

adrian at the bar great service well done

wifi was painfully slow

lovely hotel shame building work going on no wifi no tv signal lids village lovely nice breakfast nice glass bubbly for birthday

the wifi poor connection.

the wifi was rubbish also no sky and the tvs channels were almost non existent

oh this is petty but the wifi was a little

the dinner at the restaurant was absolutely devine, the kids enjoyed their food

small details in the room kike a 6 port usb charger were very handy very well stocked bar and fab breakfast

super restaurant and breakfast

staff were fantastic, friendly and looked after us during our stay, we have a lovely breakfast in the morning and will definitely return

when we arrived we were upgraded to a family room because the room we had booked was over the bar and scotland was playing rugby and they were concerned that it would be too noisy

the bar was small, but lively, and had an excellent selection

carl & sandra are friendly & welcoming who take pride in what they're doing, sat in the cosy bar having a pint which was excellent, there's a good selection of single malts & other spirits

to hear other guests and people in the bar below, however given the age of the property this is to be expected and so didn’t bother us

the best bath i’ve ever bathed in. beautiful view from room great bar food was scrummy

lovely log fires in bar and dining room

available to use in the room which meant boiling the kettle on the floor, and when having young kids could be dangerous

not in kids, about 3 miles away

a comfortable one night stay with a decent breakfast.

breakfast was tasty

friendly staff and good food both for dinner and breakfast. nice pub atmosphere as well.

the wifi was very poor in the room and there was even worse mobile phone signal

poor signal and wifi. the property is cashless too.

just the network for wifi in the room only negative thing to say

room struggled to reach a wifi connection; we informed the reception of this several times and, although they tried, nothing

few wee things; extractor fan in bathroom didn t work, wifi was more off than on

highlight was the cozy bar restaurant on property with a stone fireplace

the stuffed animals and “catch of the day” fish in the bar are not necessary.

great view of loch lomond from the bedroom. bar restaurant also great.

all the boys and girls working on reception, bar and restaurant were fantastic

plenty of residents parking ev charging point available in premises

i was in the last room and because of the distance i kept dropping out of the wifi.

wifi was not great

to wifi a little complicated

wifi was a bit slow in room 14

the wifi worked very well, room and bed were comfortable, and i would stay here again if i am ever back

stunning location. welcoming and friendly staff. excellent bar with a good menu.

room was good for family of four people including 2 kids

location staff hotel bar where all excellent

the breakfast was absolutely stop on. and the bar staff was great with us

front desk, bar staff and restaurant wait staff were all splendid

welcome was nice. breakfast was good and plentiful.

very friendly staff,super breakfast,good location

lady at check in, in the bar area was just the best

no breakfast

room spotlessly clean and the breakfast was perfect to start the day

golf course was immaculate

just a shame the spa was not open.

that after planning to use the gym and getting in to gym kit found out this was not included as part of the hotel facilities

the fact that dogs were allowed in the restaurants and bar areas.

very helpful and friendly staff, well stocked shop. golf club excellent

sweet little bar full of character, nice spacious dining room

and the traditional bar which is one of our favourite places to sit and pass the time of day

bar was really small and most of the tables had been reserved so we had to sit at the reception to

the food and drinks was fantastic the bar and restaurant had a cosy

dinner and breakfast were lovely

had a drink at the bar and very reasonably priced and bar food was

the bar prices were very reasonable

we had to sit in the bar area as the restaurant does not allow dogs in there, which was fine

the bar to have tenets lager for my husband because he doesn't like stella so wee had to leave the

loved the bath, lovely staff at reception, bar and in the restaurant, housekeepers and delightful food

is literally in the center, the staff is really helpful, good wifi connection and comfortable bed

i was a 'bit' to tall for the shower head location and the wifi is bad in some parts.

wifi is limited in the rooms, but good service in the main part of the hotel

the wifi connection in my room could have been better

hotel had wifi but in room 65 you got no signal and the 4g is very poor in the area

excellent food and great bar service

garden was lovely to sit in and drinks from the bar were brought out to you

food in the bar was delicious and staff were super friendly, great value for money too

we decompressed with a drink at the bar where jody continued to be an excellent host

staff, spotless room, great bar meal, good selection of beers and malts, we had the best time there and can thoroughly

wifi connection was poor.

lack of clothes space, no wifi or phone signal in room

wifi was down and when it was working was inconsistent dropping in and out which made doing any

ly in lobby). cleanliness could improve.

the lift and the wifi were not working, but we were informed of this straight away, and the staff did allow us to

the owners were really great and recommended local pubs to us as well as preparing a fantastic breakfast the following morning

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

good location nice staff. comfortable beds good breakfast

liked the beds (cozy and warm), the caring and welcoming hosts and the very delicious and fresh breakfast

very clean and comfortable. nice breakfast suitable for during this time.

great location , great views from bar and from room.

£29 for 2 breakfast several sweets n crisps night before and apparently that £29 included a late check out fee which i'm wondering where jn that £29 could be included anyway we will be

the night staff were so friendly and the espresso martini in the bar was absolutely perfection

slept well and nice late check out at 11am so no rush

the bar was comfortable and there were cozy nooks both in the bar and hallway where we could enjoy a

house had so many facilities to keep kids happy! very spacious and lovely log fire

house, lovely large communal areas and the games/ cinema room/ bar in the attic is fantastic

pool, table football, basketball hoop, home cinema, bar, fruit machine and more board games than we

so much space and the bar room / cinema room was an amazing surprise

hottub was fab and upstairs was amazing with the bar pool table and big screen karaoke and all the

all the bar staff were brilliant made us feel welcome

the bar was well stocked

the bar and hospitality. and they were great with our dog .and things to do .

locals in bar very friendly and helpful

tea making facilities in the room, bar downstairs

free wifi was good and allowed me to work from my laptop

would have rated 10 stars, but the rooms require wifi, especially for tourists with limited data, a mini fridge would be appropriate for longer

wifi was excellent too

no wifi in rooms only in main reception areas

wifi terrible, barely worked

breakfast was fresh, well cooked, and presented appetisingly

breakfast was good and the plenty of space and in our bedroom.

breakfast where lovely

liked the friendliness of staff on arriving and also in the bar willowbank has a lovely atmosphere, lovely,close to largs centre great parking gorgeous view

the bar prices

where friendly - check in/out was quick and easy - food was great and bar facilities also very good

accommodating with early check in special circumstances and excellent breakfast included in the price

easy to find and off road parking the the bar very cosy and comfortable

the bar could be better

a bit uncomfortable in bar as bar maid was afraid of dogs and made this obvious, we just went to a dog friendly place in

the staff were very welcoming and helpful the breakfast was very good plenty to eat

very expensive for just bed breakfast

breakfast was lovely with a wide choice of both continental and cooked options

breakfast was great full of good scottish heart attack munchies

super staff location and amazing breakfast

there is also a nice bar with a pool table

the choice and quality of the food was excellent, both evening meals & breakfast

situation ambiance bar restaurant personnel

there was also a bar in the property that catered for passing trade and locals as well as guests which gave us the

had the dinner ,bed and breakfast ,the food was excellent especially the venison and an added touch of homemade scones with

and facing main road house wasn't that bad considering room was fine bathroom on small side breakfast was good plenty of

lovely room. excellent breakfast.

good breakfast

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

breakfast staff was amazing, so friendly and helpful covid restrictions were so well handled, felt

a couple of issues with the wifi but no real problems.

wifi strength could be better

wifi signal not so good in the room

wifi problems meant no internet access in my room, but staff were really helpful in finding

excellent wifi signal in room and throughout hotel,which is something you do not always get at some hotels

really liked the quirky story behind the douglas hotel and the early check in

the wifi is super slow

lovely staff. comfortable beds. good wifi.

extra charge for wifi.

wifi was great

the bar was clean, reception was extremely helpful and the wifi was satisfactory

very friendly and helpful owners breakfast was amazing would recommend it free wifi

wifi was pretty terrible but we were more than happy to leave our phones alone for a couple of days

guest have a lounge to use at their lesuire which has a laptop and wifi available to use

car parking is easy

plenty parking

the room was very nice - had everything you could want - bathroom lovely, wifi good, bed comfy etc

wifi signal was poor i was in room 5 i had to sit at the door to pick the wifi up

the wifi is a bit hit and miss and there was next to no phone signal

wifi didnt work much , television kept flickering from station to station , pool was closed and

the wifi was poor and sluggish

handy location for flight out the next day. happily gave us a late check out.

on 3rd floor airport side of hotel you can see arrivals and departures landing and taking off, kids loved it

nice restaurant bar area to relax in

slow bar service

i had a long trip and they accommodated me with a late check out

wifi in room ok, though not in restaurant.

location, good view , excellent staff and clean and tidy. room had wifi and freesat tv.

lastly, a bit of a welcome pack in the room, with check out times, wifi passwords, local attractions, would have been nice

wifi

wifi didn't work in my room however there was 4g on my phone so no worries

the bathroom had a jet bath that didn't work. the wifi was difficult.

the wifi was non existent and the tv didn t work in the bedroom and i was told it was not fixable due

during our stay the wifi was very slow

wifi signal is not great.

wifi would not connect

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

lounge bar very comfortable and great value

we weren’t able to try out the food because the bar was so busy,(sat night

were very friendly, we couldn't book an early check in online but they staff were able to accommodate this request

breakfast excellent and the meals at the bar first class

superb cooked breakfast

breakfast was perfect. location was peaceful. bed was very comfortable. lovely friendly staff

well stocked bar and lovely location

excellent food!breakfast. staff helpful and friendly.

breakfast could have been hotter. evening meal (vegetarian) best i've had for a long time.

requested for an early check in and my request was taken into consideration

nice bar and restaurant

lovely food and great selection on kids menu which is most unusual

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

i wouldn’t have felt comfortable staying in the room with our 2 younger kids with the window being able to swing open fully as it was broken

the bar and restraint was there if need

staff very nice, plenty of free parking bar area nice and welcoming

rooms were expensive for what they were, possibly due to the fact that we stayed during the open golf

food was delicious (evening meal and full scottish breakfast)

nice diner and breakfast staff are all very

liked everything breakfast spa bath the room the size of the room the staff where excellent especially a women

are a family of 4 with 2 kids of 9 and 6

the breakfast choice was good and the service efficient and friendly

spot on for the requirement of delivering my kids to uni

i thought breakfast was included but it was not.

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

wifi was spot on

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging points

effective wifi in bedroom & public areas

comfortable bed, high speed wifi, taste good breakfast

location was perfect, rooms were clean and got early check in

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent they have used for towels and beds, quite a sickly smell

room was clean and the receptionist was very friendly and helpful and even gave an early check in

also next to a noisy laundry room

at this hotel on a few occasions, the reception staff was very welcoming, and very helpful, the bar area the staff the were also very kind, especiallythomas always serves with a smileud83dude01

we didn't have the breakfast that is offered for a little more money, because we were leaving for the airport early

late check out at 11am also meant a leisurely pack after breakfast

the staff were really friendly and helpful. freshly cooked breakfast

breakfast 10/10

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really sad because the property was quite good value and the

great staff range of beverages in the room and lovely breakfast in the morning

very modern and clean. quiet location. great choice for breakfast.

the reality was a selection of processed food, bar a bowl of fruit

very quirky with the record player and the bar open till midnight

the rooms were comfortable and attractive; breakfast was very good and the staff was also great

clean room, comfortable bed, great bathroom, fast wifi

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

wifi works great

wifi is a bit slow at times, but not a major issue.

it was excellent value for money and included breakfast and free wifi in the price

unfortunately the bar was closed

location is great close to bar and gardens

lack of supplies in room. no glasses or bar of soap.

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

went to bar next door - never consumed alcohol but soft drinks were good

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

free wifi

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

glasgow is unheard of) nice lobby

which i thought it was going to be put on my card also heating was on always very cosy rooms and wifi was

new executive bedrooms good wifi free parking

the area is also packed with nice places to eat and drink, and a park to walk or let the kids play

girl helped us out with an early check in.

great breakfast!!! local park close for kids.

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

location and early check in was appreciated

wifi was very poor, non-existent at times

to sec, room size, amenities, connectivity to the city center, wifi speed, breakfast choice, views, bar, room service, walkways, practically

getting wifi set up wasn't clear

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

wifi could've been better

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been