had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

building, nice clean rooms, friendly staff, nice bar and restaurant

no laundry facilities

also, they said pet friendly and, unlike some, it really was pet friendly with a nice garden and allowing well

the ev charger fees are too high. the extractor fan in the bathroom was dirty

e was training) was very good and helped us greatly by sorting a very early check in as we had arrived on the

i did move it unintentionally, and fake rose petals appeared, which would have come from the previous occupants

member who checked us in

clean, bar and friendly staff

love the spa facility s this hotel has and the welcoming vibe you get as you enter this hotel

breakfast was fabulous especially since i m dairy/gluten free

my early check in time staff friendly breakfast was great also bathroom got a bath and shower which is

didn't like the fact that most of the tv channels were not working, we had 3 kids and only 1 cartoon channel

laundry was cleaned as communicated; very good

close to other site seeing places like the museum, race course, golfing and shops

good kitchen facilities for cooking etc & washing machine

they need to improve the wifi.

well equipped. nice kitchen.

butter!) nice decor, furnishings. gone from home really.

the kitchen concept was great

lounge bar could have been a little bit more upmarket however they are i'm the middle of a refurbishment

couldn t sleep because drank people coming back from the bar kept waking me up

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but

everything was so perfect the room service, the prices

room service was good and very happy with the fee for a late check out

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

was no free wifi, breakfast or evening meal although all three are advertised on the

great parking and close to shops and restaurants

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

no wifi

you can swap room service for a glass of

the staff were excellent, wifi was good, pleasant surroundings, good breakfast

for a,work base and commute to london would welcome this,and also when finished a work out in the gym would like

laundry left outside my room for 24 hrs

butter at breakfast had sour taste

quiet room in a building outside the hotel next to the car park which was fantastic for the kids

is tight and the rear secure car park needs a few ev chargers

great location and very nice bar and restaurant

breakfast staff 10/10 pet welcome

nice to have ev charging option. just make sure to have rv adapter.

the cold plunge pool was closed and the jacuzzi wasn t very

having to pay extra for use of the pool

the pool/spa facilities are not for kids

pool wasn't open.

wifi was rubbish, i couldn't get it to work. breakfast v expensive ( 17.50)

i could make one criticism it would be the strength of the guest wifi in room 2, in the bar it was good, but

place is very popular and so parking when i arrived took a little bit of time. price of success!

and staff were so friendly and accommodating during our stay, even preparing for a delicious breakfast for us,

hard to access wifi

ate dinner at the restaurant and all the staff were brilliant, we thoroughly enjoyed our food and breakfast the

is a side alley past th hotel which of course kids use and shout up alte at night, again nothing the hotel can

tv signal was bad and dropped out and wifi was little temperamental

wifi was free but did not work properly

wifi in first room

no wifi either but i understand that the engineers were due to address this issue in the near future

parking was right outside main entrance

there could have been a tray for the room service with condements (but it was nice touch that she brought it

pet friendly, nice big room, nice bathroom and good shower

room big and comfortable, good dinner and breakfast, we could eat in the bar with our dog

wifi not good.

the pool in the main health spa could have been cleaner

showers by the family pool; they should put some music on in the soft play area; te towels given to customers

beautiful place the staff were excellent so was our rooms definitely go back even down to the parking was the

the creche service is brilliant and allowed me and my husband time to enjoy the spa each day

everything, especially kids club

shower was great and garden was a nice bonus (feeding the koi carp was a joy for me and the kids)

use comfortable bed breakfast excellent with plenty of choice staff very friendly plenty of free parking

we stayed here following my partners pass off parade and it was a short drive from the barracks, we skipped

but all i wanted was a bath and room service before my early start the next day

the wifi was a little on the slow side and you can hear the next room quite clearly.

had great room service for dinner

room service was a disaster

bought food via room service

breakfast was delicious, and we enjoyed the added touch of being able to download an app and get room service

location good for accessing golf.

lovely meals and bar area

wifi in the whole place

nice and cozy pub with fireplace and good music

was a shame we were not told the bar was shut and so was the restaurant

building, with a lovely fireplace in the pub downstairs

room was clean, and the wifi worked

there was a celebration in the bar but it didn't bother us, just added to a great evening

the bar is busy, the noise can be a bit much as everyone is talking loudly

lovely clean bar & restaurant with very good staff

great location, quiet, comfy, friendly staff, early check in.

sadly we had to leave early and not experience the breakfast so we hope to return

by the time i got to the bar about 2 minutes later there was a glass of cider waiting for me

breakfast- fresh fruit salad and yogurt to start

my phone connected to the wifi ok, but my laptop did not, and i am usually ok with pc,s.

wifi was erratic to say the least

the bar prices 30 a bottle of wine is too extreme

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

but they did change them quickly for us although we no longer had twin beds we had doubled but kids didn t

wifi didn't work

room service great

the room was large and clean. the pool and gym were lovely.

gym facilities are great

ladies on the front desk were helpful when my key card to room stopped working and the breakfast server helped

maybe the bar can close a bit later

room service was expensive and came late but was still nice.

location and secure parking

noise from the pub, wifi was unstable.

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

the restaurant and bar downstairs were fun

couldn t get any wifi. the log in code wouldn t enable us to get access.

amazing breakfast, nothing was too much

the gym was very well equipped

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

it also has large corridors with soft carpet, which is ideal if you have kids to run around

pool , gym and spa are good too

safe parking

location for thorpe park, nice secure parking, and the owner was polite and helpful

very secure and comfortable with private parking, cctv, electric gates

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

no wifi instructions given

but please improve your location instructions as sat nav took us to golf course

plenty of car parking spaces

lots of parking

the free wifi worked well

location for a sandown park event, plenty of free parking and free wifi without a complicated registration

can hear everything so the noisy kids that were running around until gone 11 were as annoying as hell

wifi, its free but doesnt work well, and 4g was intermittent

breakfast, did a wine tour and it was great, did a walk the next morning

bit of confusion over room type booked & access/parking during race but all got sorted.

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas

that the bar service was a little slow

surprisingly expansive hotel with a good feel in a good location and the kids loved the pool

breakfast was delicious, however do not go by the room service card in your room - that

wifi easy to log in too

the breakfast (room service) was not great

24 hour room service

gym and pool facilities were good and restaurant very good

nice room and good breakfast. the kids also enjoyed the pool

we used the spa, bar and restaurant

didn't like having to return in the evening with the kids to find the room windows open

when we arrived with our 3 small dogs we were told to our horror that the pet charge was 25 per dog per night

wifi is not great and neither is the shower pressure, i'm sure both of these things can be

proximity to gatwick, comfortable, friendly, lively bar and restaurant

large comfy beds and room service

very cosy room. friendly staff. nice bar area. great breakfast.

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

the breakfast was superb

the toilets in the bar could do with updating

wifi could be better, especially as 5g is non-existent and 4g only received one bar

quality & quantity of inclusive breakfast equivalent to a 5* hotel

very comfortable room, great service and a really good breakfast

breakfast earlier on sunday

good bar meals, excellent breakfast, comfortable bed

we could not stay for breakfast as had to leave by 8 to catch train and too early for breakfast

breakfast was excellent with a very good choice from the menu

gym could receive an upgrade.

really comfortable. great room. good wifi.

the bar reasonably priced, with good service

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

strict to policy they call us at 11 am to check out though we checked end late night with tired kids which is

a little cramped for our growing kids on a sofa bed in a family room but otherwise great.

nice room with a view, staff friendly and helpful plenty of parking, lovely restaurant opposite (2min

2) the hotel is great, lovely and quiet, bar open until midnight, 24hr pizza making etc

it was lovely! from the room to the bar to the breakfast facilities

no wifi at time of stay no advanced warning

it is not welcoming to pets at all

good parking facilities and management was friendly and pleasant

the wifi was a good strong signal

the only problem was the wifi being extremely weak and not quite reaching the bedroom, but otherwise good value

entrance /exit from rear car park narrow wouldn't be able to get anything wider than a golf in

pet friendly

requested late check out until 1pm

only thing was wifi connection not great but we had our own so not a problem

good wifi

the wifi had good signal in my room

easy parking, check-in, room features and meals

difficult to connect wifi

no independent wifi, more a generic one you had to give your name & email address to in order to join it

the wifi was very

no room service

breakfast and location

great bar and restaurant/food

excellent location, staff and outside bar area. room was cosy and clean

clean and tidy very welcoming and a phenomenal breakfast very good value for money

lovely breakfast, great view, very comfy bed.

good wifi

not a room service for snacks especially late night

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with

bar service was very, very, slow, we waited for 20 minutes for a pre dinner drink but had to leave

very clean , great location and nice bar downstairs.

tv was actually connected to wifi so could use netflix and youtube etc

location, plenty of parking

surroundings plenty of parking traditional pub - cozy and amazing staff- friendly, welcoming and

they did just that, max manager and bar staff went over and beyond to welcome us and help us enjoy every second

good parking

everything but the gym :)

gym session to disconnect from work

gym could have been better

good burger with a beer at the lovely terrace that you have where i worked due to nice wifi

food is nice. friendly staff. has a gym. nice grounds.

room was full of features including fireplace! location was great

late check out of 11am was good

in the middle of town lovely old building ,nice breakfast, lovely staff clean & tidy free wifi

all the cooked breakfast was hot

is a beautiful and historic building with extremely comfortable rooms and a good bar and dining area

beautifully appointed and decorated rooms and wonderful staff. great bar and restaurant too!

great location for the train station and offers free parking

lovely clean modern rooms and lovely little bar and restaurant

good parking just behind the pub

fantastic breakfast

they were very accommodating with our request for early check in

the bar and outside courtyard are just lovely

the staff were exceptional, lovely cosy bar and rooms

wifi was patchy. a mini refrigerator would have been nice for the price i paid.

lively bar with friendly and capable staff who cannot be helpful enough

using the wi-fi in the bar area and being able to work in the corner was great

qualify wifi and the shower room is not too good

however their parking so close to the main entrance to the block made access to the main entrance awkward when

lots of parking

room being next to the laundry and having washing machines spinning late at night

we were surprised by the lovely touch of fresh flowers & petals on our bed for our anniversary lovely touch

location for a nearby wedding in hampton palace golf club

no room service sunday and not light lunch option, only set full sunday lunch.

very pet friendly , nice welcoming bar .

i thought breakfast buffett was a bit poor expected more cereals for kids

nagement did say they'd requested it be seen to)

wifi very weak

a good strong shower and excellent wifi

wifi wasn t working

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

wifi was not good in my room, too weak to connect properly

great position for golf and

friendly staff and plenty of parking

friendly helpful staff and excellent parking facilities