phone signal and wifi access.

very friendly staff, and very welcoming to our pet.

convenient and reasonable for money. good parking and food next door. even had a bath.

very helpful with parking motorcycle in area which was much safer that the car park

place is great if you have pets

these were all minor points the hotel and bar and food were really great and the staff very welcoming and

bar and resturant wasn t open

comit stated room service and breakfast in the room but this was untrue and there wasn t any room service that

wifi in our room wasn t great due to its separation from the main building

) easy parking and very

service for food was very slow, we had an evening meal and breakfast

in the morning (the breakfast and dinner was delicious) and a member of staff even brought up a bar stool for

location is perfect, parking on site, delicious freshly cooked breakfast, friendly and accommodating staff

breakfast was amazing and in such a lovely location

the breakfast the next morning was fantastic

friendly and attentive staff, very nice rooms with aircon, nice bar and restaurant

clean, modern hotel. convenient location with free parking.

the bar & restaurant is a very nice place to meet

free parking

disabled parking

room service in hotel of that calibre

we loved the (free) spa and the beautiful grounds as did our dog was warmly welcomed

gym closed too early, no spa treatments

room service was great, and so was breakfast

there's no room service

liked the place and type of room they provided, there are no hidden charges means wifi, and no parking

our room had the kitchen extraction right outside the window, it was also a very warm room so very noisy as we

have been good if we'd been given the wifi code on checking in

poor and unstable wifi in the rooms (had same problem last year), plus the mobile internet coverage is also very

liked the place and type of room they provided, there are no hidden charges means wifi, and no parking

absolute valuable hotel, not so pricy and with great gym pool and spa open till 9 pm.

ev charger only had one lead and was very busy, we only got the car on it once

to find a fault but the only aspect that was disappointing was the very expensive kids menu

didn't use it, but the gym looked very good for a hotel, along with the steam and sauna room

staff were extremely friendly and engaging with my daughter, offering a welcome bag with kids' stuff in

head clamp to wall bar broken tv picture continually breaking up - even on mainstream channels although clean,

free parking and wifi

free parking and free wifi, although i didnt use on this occasion

the staff were helpful, and the room and wifi satisfactory

com there no restaurant nor bar as was advertised on the site i could not wait for day light to get out never

bath, little kitchen, everything

no wifi even though it says its available - password didn't work

wifi was terrible, sometimes no connection (had to call to get them to restart router) and even

clean, warm, spacious room with fridge, kitchenette and utensils had everything needed.

wifi has decent speed, stable connection

said there was free wifi. had to pay for it when arrived

the wifi was not really strong

if there is free wifi , it could be better. and heating can be better.

was as expected however i don't know why there would be a paid wifi and the closed glass instead of actual

wifi was extra

a swimming pool or access to the facilities next door would have been great

i thought i saw pictures of a swimming pool but there isnt one and it would have been nice if there was a hot

our kids couldn't be on the same floor with us.

90 for spa access

we used the gym and everything worked and was in very good condition

bar staff were equally very responsive

staff brilliant nothing to much trouble breakfast lovely

travelling with my family, we enjoyed your breakfast a whole lot

bar only carried crisps and nuts when the kitchen closed at 10pm

the bar staff are also very helpful

for breakfast in the morning, received an email back confirming this request had been sent to the kitchen, when

of parking, slightly out of town which was fine for myself

location friendly staff great wifi parking quiet good breakfast air conditioning

costumer service, thank you rahem ;) good value for the money , good breakfast

wifi was also reliable (as long as you havent got more than two devices

was unable to connect to the free wifi - everytime i tried to create a log in account, i got so far and would

just a lovely comfortable small hotel with a fantastic bar and dining area

staff, from the manager, bar staff, waiters, chef, to the cleaning ladies went out of their way to make us

parking easy right outside

smart tv and good wifi

hotel facilities including the swimming pool were top notch

well equipped room and excellent breakfast. parking a few yards from check-in.

small and shallow swimming pool

spa building being a separate building

there was a function on that meant the bar was very busy

everything great place free parking good staff

laundry room which always makes the whole suite complex smell amazing ud83dude02

the pastries were not nice, the ones i add to kids snack not a nice breakfast

have to pay and you need to pay $15 per day if driving in central london and not even mentioning parking

impressions were good, but after being there for 10 mins felt like i was in a 1/2 way house, kids screaming,

wifi was poor unable to work in the room or stream

and the kitchenette dirty old as are the appliances and random cutlery, more like a bed sit then a hotel

the noise was crazy, adults and kids shouting until late in the evening

hotel was lovely and warm free parking onsite

however, in a room above there was a family with older kids

wifi was a major plus for this stay as work commitments were on going

bar staff kept us waiting a long time, i know it was busy but a smile or an acknowledgement that

unit, comfortable beds, strong wifi, comfortable bar in lobby, appreciated them storing our bags ahead of checking

up about time bar stopped serving food, was not clear we could get room service delivered to

in alot of hotels and this hotel has the full package when it comes to the staff the receptionist bar staff and

manoj was very friendly and kind helping us with our kids

so attentive to both kids & me we loved it

the food from the kitchen was fresh and mr manoj and maria-aan

the staff were professional and friendly, particularly manoj, who attended to us with bar service and again at

we stayed in the hotel with 3 kids (11, 13 and 14) and 3

wifi connection was a lit.the temperamental.

wifi was really weak. i could not connect to wifi from my room.

breakfast was basic but more than enough for me

very clean apartment with all the perks eg wifi tv etc

from 6 due to location (across from laundry room and some outside trolley noise) but

the breakfast was lovely as was the kitchen manager who went above and beyond to help us whilst we were there

superb breakfast catering for our keto diets

wifi was really bad, service in restaurant could have been better, had to request cutlery and

breakfast was very tasty and something that i have found very hard to find is a perfectly cooked

parking was a bonus

room service available if wanted

the wifi works well in the rooms

of free parking, clean modern rooms with good wifi, large tv and powerful walk in shower

did room service

gym a bit small.

there was ample parking, breakfast was absolutely delicious

the restaurant and bar food is excellent with fresh, local, seasonal produce

wifi was a little weak but that's a small negative against so many positives.

plenty of parking spaces

in a very nice area with walks on the doorstep :) great parking

it was in a convenient location, there was free on site parking and the beds were comfortable.

good location and good parking, great value

free parking

easy check in and parking. staff pleasant.

kitchen sink didn't have a plug for washing up so we improvised

local shops for amenities, room service is nice and pool is handy

incidently, room 280 has a great view of the dustbins and laundry carts, excellent view of delivery trucks ,

we were able to use the swimming pool early in the morning

wifi 95 mb - excellent. gym. pool.

pool was nice for kids and had jacuzzi although i couldnt go in i was allowed to sit beside pool and watch kids

the room service tray we left outside was there for ages

we arrived early and were given an early check in and were made to feel very welcome throughout the stay

rooms were lovely and clean, the bar and dining area were lovely too

i may have missed it, but i couldn't find the wifi code so i had to go down and ask

i ordered it as room service, and it was well presented

breakfast was good and tasty

rooms are very dated and tired. wifi did not work.

the reception and bar staff were fab and extremely helpful.

wifi didn't appear to work as it should.

the breakfast was really good

excellent facilities, made use of the gym, will try the swimming pool next time

had a really relaxing comfortable break and using the spa in the afternoon made it special

plenty of free parking

the pool/sauna/steam room and hot tub were an added bonus and well maintained

free parking , good location , comfy bed and pillows

it was first class lovely bar very clean bedroom was lovely

the bar was busy as it was an event day at crystal palace, but we were served quickly

excellent beer; and excellent wifi although only in the pub

staff , comfortable room , nice bar , location

wifi did not reach our room.

food portions are large and the bar area is comfortable

location ample parking, quick check in process very helpful at the front desk felt safe and all the correct

comfy bed, good size desk, good wifi, usb charge points, iron/ironing board were in cupboard if needed, good

had a great choice for breakfast, breakfast was delicious

room service was bad

the wifi signal for tv wasn t good

only (slight) criticism, if i had to pick one, was that the wifi dropped out a few times which interrupted some

no issues with wifi

wifi was good and we had no problems connecting our various devices

no real negatives tv and wifi could be better

i also loved how dog-friendly the pub is, it's so nice to be able to bring my pet along and have such a warm

time away for my husband's birthday with no children for a change, but we could have brought the kids and dogs

here, ok it s not the fanciest place around but it s clean and well furnished with good wifi

great alternative to the standard corporate hotels. strong wifi signal and great food.

location a few seconds away from cophaull parking

good wifi good staff lovely and will do anything to make your stay as comfortable as possible

easy parking. close to gatwick. clean and friendly

which neither of my kids eat

was great as a twin and you can park whilst you are away for a fraction of the cost of airport parking at gatwick

very good wifi

plenty of breakfast if you want it

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

great location, clean spacious accommodation with comfortable beds, high speed wifi, nice breakfast in shared

clean spacious accommodation with comfortable beds, high speed wifi, nice breakfast in shared kitchen, friendly

beds, high speed wifi, nice breakfast in shared kitchen, friendly staff and onsite free parking

the bar was cosy with nice background music and a lovely christmas tree

staff friendly couldn't really have a drink at the bar

parking could be a little awkward but all said a town center location.

good parking own car park for a mid van . plenty of food close by

great location. good parking facilites. refurbished bathroom but water pressure fairly low.

good breakfast included with the room that i booked

breakfast was excellent, staff friendly and helpful

bar tender azif ( almost sure that s it) was very helpful with guidelines for the stay

wifi did work for my whole stay, i had to hotspot my laptop

had a few beers in the bar on sunday and the barman was great very friendly

wifi was poor and no parking (even for blue badge holders)

i had two rooms with all kitchen and laundry equipment

was roomy and liked the feeling of home away from home with the kitchen and the appliances

staff very friendly, the also pet friendly which was very convenient for us because we have dog

the staff at reception was bubbly, friendly, explained breakfast, said she would be around for another hour if

the little envelope with all the discount cards in and the wifi

easy wifi use

clean comfortable rooms ,great bar and quiet location with lots of shops and restaurants nearby ,a great variety

wifi is shocking and the shower was very very hot and not easy to adjust for the kids.

i didn't know there was free wifi

restaurant and bar and outside courtyard are bright, spacious and as good an english bar as

wifi was good

i think there should be some sort of tray or small table left outside each room that orders room service

lovely clean warm room, comfortable bed and pillows, all facilities we required, including free wifi

we found that there weren't enough staff in the dining room one poor girl had to do room service as well as

there was a reasonable choice of breakfast items and the wifi was a good strength in the room

in bar a few workmen came in with filthy reflective outerwear on

lovely new carpets in room, clean new ensuite, good wifi, comfortable beds

hotel has everything you'll need ( breakfast, wifi, transportation to and from the airport) plus town center

there s a bar and food to purchase

rooms have everything you need - bathroom, wifi, cable tv

first floor window opens to far for kids

the gym was a bit dated !

room with good space, nice breakfast and friendly staff room worked will for a family with 2 kids

no room service

the bath, and the comfortable bed, the room service, the food and the facilities in general

6 room service!!! only took 30 seconds to go get my food. so 6 a rip off!

wifi was great

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

room was located next to the laundry and reception and across from the kitchen

wifi was good and the rooms very clean and comfortable

the wifi was excellent

the food was exceptional both evening meal and breakfast; quality ingredients used and very tasty

very helpfull and polite , room very nice , beautiful grounds and peaceful, breakfast

beautiful grounds, good breakfast, friendly staff and clean rooms in the canterbury block

quiet, good wifi and easy to get to local facilities

very modern, with bedroom, living and kitchen area, including a dishwasher for longer stays; spacious, modern

this allowed for a relaxed flight and our kids were not worn out and

being on the 4th floor with a glass window which scared me with the kids

room service was quick, rooms are large, very clean and quiet

staff were very friendly and the sports bar was a bonus

the kids were excited about it

well stocked kitchen ideal for early morning starts

my children didn t leave the pool

we couldn't work the tv or get wifi.

there was a microwave and jug in the room and the kitchen

couldn't get wifi to

bar area was ideal for meeting up with old friends and games for the children a bonus

wifi was poor and also blocked certain services.

close to brands hatch , nice pool , large room

pool, hot tub, sauna

we had room service this time too, which was delicious

wifi in the room

to earlier reports, i found the bar staff very friendly and helpful

took our pet dachshund with us as pet friendly was advertised on the website

wifi rather temperamental

ample car parking and exclusive resident entrance

i also requested a late check out which they were able to do for me, both at no extra charge, i really appreciated

spacious, comfortable and the free meals for kids was a real bonus. great value.

more for small kids

our kids ate dinner for free and it was a kids buffet full of kid friendly food that they could help

the cafe menu is not great quality and there are not additional facilities such as gym etc.

hotel gave us early check in which was great & the free parking was perfect

wifi also wouldn t work unless you registered with the cloud

wifi was very intermittent and kept dropping off

massive room, free parking, lovely pub downstairs, nice area

parking at the back of the hotel particularly good